Good service but my goodness depending upon the customers needs you can stand on line for up to 45 mins which is annoying. read more

Optimum - Inside - Mobile Phones Near Me - West Hempstead, New York

Gave one star because there was nothing lower. Was in the store today and had my second and last interaction with Mohammad. He is rude, uninterested in doing his job and an appalling representative of Optimum. He clearly does not like his job or dealing with customers. I was so alienated by Mohammad, that I will be switching to another carrier.. read more

First, if you're trying to find parking in the lot, chances are the spots will already be taken, or be blocked by the drive through line for the Starbucks located next door in the same shopping center. You walk in and sure the place looks fancy. But the employees have no personality, they don't greet you. Was finally cutting the cord to cable TV so I was returning my box. I'm not sure what took so long because someone else walked in as the associate was trying to figure out what to do, and they returned a cable box in no time. read more

Don't walk away from this company ! RUN RuN like hell !! Where do I begin - 3 days of calls - 6 hours a day with at least 30 agents . First they play games on the home - ask you 100 questions because they don't want to deal with the problem and then transfer you while you wait on hold for 2 hours !! I made a big mistake by letting them take my mom off of cable sync put fios in She is by herself at 91 with no phone service . We have had 2 techs come out for 3 hours telling us we should go back to cable but optimum WoNT do it because it's more money for them with fiber . I absolutely loath this company , I'm looking into how to handle this and then they go t let you cancel !! This is a nightmare !!! Don't ever use this company ! read more

Terrible location with no parking. Just wanted to replace a new remote and stood on line for a long time while the 3 reps were having lengthy interactions with customers purchasing phone service. No one is available for easy transactions like replacing or returning equipment. Terrible location overall but not surprised since Optimum rarely places any emphasis on customer service or satisfaction. read more

Everything outages like right now, service, same shows on different channels at same time, and they are not cheap what's the alternative

Was promised a gift card for staying with the company for 3 months after losing MSG. They claim they emailed it to me now the promotion is over and I'm out of luck. So good bye Optimum and all the $ I pay in triple play and mobile service! 1 1/2 months that I pay you covers the gift card. Hello Verizon. read more

Their phone service is terrible and their cable service is overpriced. Worst internet service and mobile company. Stay away from them. read more

I was just by customer service advised that although there is a large number of people impacted by the outage , it will take optimum a minimum of 48 hours to even consider a repair. For those who work at home, this means headed to the office and the children can not do their school work. This is a group with a monopoly and wields that monopoly as both a shield and a weapon. We use spectrum at our other home. Service is pure gold. None of the problems we see with Optimum exist. And when there is an outage , we receive an immediate communication and service is restored promptly. I understand Verizon may be available. The upside is I drafted a class action and several of my neighbors have agreed to join as plaintiffs. They need to learn customer service means service , not utter disdain for their customers. read more

I'm so happy I finally cut our business relationship. They are not reliable and offer you the world when you just call to cancel. They should of treated me right as a long time customer. All I ever had was headaches with them increasing the bill! Spare the headache if you can! read more

I am very disgusted and frustrated with this company. I am moving on the 6th. I called to cancel my service and was told I need to pay the whole month until the 22nd. Was told you have to call 10 days before your billing cycle to cancel. There are no notices anywhere. It doesn't say so on the bill. Their internet is horrible. Their phone service is terrible and their cable service is overpriced. Channel 12 news is like Pete and repeat and they are just terrible all around. Consumer beware they are not who they say they are. By the way I was a customer for over 30 years and nothing for loyalty. The manager won't even get on the phone and the representatives if you are lucky enough to get someone in the United States just passes you around from person to person. I never complained before with a lot to complain about but this is just terrible and should be illegal. Go to VERIZON or stream but stay away from optimum read more