8/10 My phone had a serious malfunction, so I tried to get…read moreit repaired on 08/09/2026. I went to the Verizon Corporate store at 246 Sunrise Hwy Rockville Centre NY. I told the rep that I need a new phone because mine broke and is beyond repair after confirmation by uBreakiFix by Asurion. The Rep wasted my time by detaining me for 3 hours and telling me that I had to get a new phone and a new phone number and he would set everything up for the next visit on 08/10/2026. When I left at closing time, no set up was complete. I returned the next day, and my associate repeated that I can only get a new phone because I can't trade my phone because it is broken. I told him that important business contacts have that number and it is very important. By the end of the visit, I am stressed, perplexed, and aggravated. Leaving with the new phone, new number and a new phone plan. What resonated deeply is that Verizon and its staff do not care about the customer, they are more focused on opportunities to drive revenue and make a sale. What should have happened was.... I walk in to buy a new phone and keep the same contract. She only put a band aid on the problem. Furthermore, the manager indicted her subordinate by telling me he was new. Solution: If you have a new employee, you verify, instruct and coach. I have been a Verizon customer since 2001 for Verizon home service and mobile service in 2005. As a loyal customer and faithful to Verizon I experience great loss and including time that I cannot recapture. Dealing with this loss I had to return to the store 08/15 due to Verizon's return policy. I spoke with the manager on duty. Explaining to her what happened and that I cannot use this phone because of the new line has nothing to do with my business contacts and no one has the number. She says, yes, you can use the phone, and she switched my main phone (older model) to the brand-new phone and swapped the cell numbers so that the new cell number is on the older module. I also suffered wasted attempts on the phone trying to speak to customer support but all they did was generate a report. I spoke with a "Customer Champion" on 08/19/26 @ 9:13 AM. She promised that she would have great success and guaranteed that she would fix my situation. I believed her because she told me that she was a woman of the cloth and I can depend on her and that she would "hold me hand and walk me through the process. She had me interrupt my morning and go visit the Verizon store to retrieve a sim card and to notify her when I arrived. I arrived at 11:39 AM and relayed the conversation to the rep at the Verizon Corp store and he had the slightest idea on how to get me a sim card AND I did not hear from Ms. Reverend representative until 4:57 PM. She had to go teach a seminary course so that was my very last conversation, all she said was " Good afternoon, Napoleon. This is Toya. Thank you for sending the text. (with a worthless apology) My apologies for my delayed response. I tried calling *611 and hang the phone up. Blank stare. :-l It is time for me to find another carrier. It has been said that all of them are the same, but the difference is, I have not experienced that. Improvement: Train the entire store or else, everyone gets screwed. Please do not send me a generated, we are sorry message because it does nothing for me. Inspire more, Yelp more!

Basically, they even block you at the door or remain seated at the back of the store util you've…read morewalked theree to be turned away. He store no longer sells anything but phones. Help for other products is declined even though at least 1 and probably more worked there when it soold more of a variety. A BIG loas for Rockville Centre. Star is present because one was required. .

This network is bull! All I needed was my transfer pin and they either hung up on us or kept us on…read morehold for 2+ hrs! Refusing to give us the pin. Insinuating my dad didnt take his medication and was crazy. A Zack Ahmed was with the one with the most bullshit. We have it on recorded line. So what we are going to do is report to FCC. Because this fucking carrier is legally required to give us our transfer pin and not withhold it. Optimum I still need my fucking transfer pin

First, if you're trying to find parking in the lot, chances are the spots will already be taken, or…read morebe blocked by the drive through line for the Starbucks located next door in the same shopping center. You walk in and sure the place looks fancy. But the employees have no personality, they don't greet you. Was finally cutting the cord to cable TV so I was returning my box. I'm not sure what took so long because someone else walked in as the associate was trying to figure out what to do, and they returned a cable box in no time.

Went and got a new phone and left my phone for 2 hours while it was being transferred. The service…read morewas fine. I asked for the new phone number and was told to go into settings and find it myself. A few days after my visit, I was notified that someone used my Gmail account and posted a 5 star review on Google. I only knew because I received a reply on it that I did not write myself.

BEWARE! The store manager, Gia, scammed us and fraudalently put another phone line on our account…read more When we went to the store to address it, there was another woman there with a bill 10 pages long. Apparently, they had done the same thing to her! The Verizon store in Rockville Centre is the REAL Verizon store and they say that they hear about fraud from this location repeatedly. Verizon is investigating this store.

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

bought a phone from them on back market and it was a floor demo model. completely unusable.read more

Bought a phone from Simplified on Backmarket. It was supposed to be guaranteed refurbished and…read morefully functional. It clearly wasn't even inspected. The camera is mechanically defective. I've attempted to a resolution with Backmarket or Simplified that doesn't put me, the paying customer, out of more money or a phone. Unfortunately, they're unwilling to do so. I've also tried calling Simplified directly multiple times. No answer. The same phone number listed for this business is from another permanently closed wireless dealer nearby. Shady. Avoid Simplified Wireless and Backmarket.