8/10 My phone had a serious malfunction, so I tried to get…read moreit repaired on 08/09/2026. I went to the Verizon Corporate store at 246 Sunrise Hwy Rockville Centre NY. I told the rep that I need a new phone because mine broke and is beyond repair after confirmation by uBreakiFix by Asurion. The Rep wasted my time by detaining me for 3 hours and telling me that I had to get a new phone and a new phone number and he would set everything up for the next visit on 08/10/2026. When I left at closing time, no set up was complete. I returned the next day, and my associate repeated that I can only get a new phone because I can't trade my phone because it is broken. I told him that important business contacts have that number and it is very important. By the end of the visit, I am stressed, perplexed, and aggravated. Leaving with the new phone, new number and a new phone plan. What resonated deeply is that Verizon and its staff do not care about the customer, they are more focused on opportunities to drive revenue and make a sale. What should have happened was.... I walk in to buy a new phone and keep the same contract. She only put a band aid on the problem. Furthermore, the manager indicted her subordinate by telling me he was new. Solution: If you have a new employee, you verify, instruct and coach. I have been a Verizon customer since 2001 for Verizon home service and mobile service in 2005. As a loyal customer and faithful to Verizon I experience great loss and including time that I cannot recapture. Dealing with this loss I had to return to the store 08/15 due to Verizon's return policy. I spoke with the manager on duty. Explaining to her what happened and that I cannot use this phone because of the new line has nothing to do with my business contacts and no one has the number. She says, yes, you can use the phone, and she switched my main phone (older model) to the brand-new phone and swapped the cell numbers so that the new cell number is on the older module. I also suffered wasted attempts on the phone trying to speak to customer support but all they did was generate a report. I spoke with a "Customer Champion" on 08/19/26 @ 9:13 AM. She promised that she would have great success and guaranteed that she would fix my situation. I believed her because she told me that she was a woman of the cloth and I can depend on her and that she would "hold me hand and walk me through the process. She had me interrupt my morning and go visit the Verizon store to retrieve a sim card and to notify her when I arrived. I arrived at 11:39 AM and relayed the conversation to the rep at the Verizon Corp store and he had the slightest idea on how to get me a sim card AND I did not hear from Ms. Reverend representative until 4:57 PM. She had to go teach a seminary course so that was my very last conversation, all she said was " Good afternoon, Napoleon. This is Toya. Thank you for sending the text. (with a worthless apology) My apologies for my delayed response. I tried calling *611 and hang the phone up. Blank stare. :-l It is time for me to find another carrier. It has been said that all of them are the same, but the difference is, I have not experienced that. Improvement: Train the entire store or else, everyone gets screwed. Please do not send me a generated, we are sorry message because it does nothing for me. Inspire more, Yelp more!

Basically, they even block you at the door or remain seated at the back of the store util you've…read morewalked theree to be turned away. He store no longer sells anything but phones. Help for other products is declined even though at least 1 and probably more worked there when it soold more of a variety. A BIG loas for Rockville Centre. Star is present because one was required. .

Ace was very patient and very knowledgeable. I was happy with the experience at this store. Was my…read moreson's first time having a line on his own and I'm glad we had Ace. Thank you

I just went to this location today at 10:20am to pick up my replacement phone and get my info…read moretransferred to the new phone. The rep made me sign in and I have to wait just to get my phone even though I was told to come in at any time and they would take care of it. The rep then just smiled when I asked how long it would take. All the other tmobile locations I have been to always have great customer service and I'd rather drive further to get excellent service. Don't go to this location

Hey so is Anthony the repair was good he replaced my screen for around $97. My guy is actually a…read moregood guy. I will definitely recommend going there. The whole process was around 30 minutes to probably less or more. I don't know exactly he found another problem in my charging port. Definitely gonna get it replaced also he clean recharging port for free. Nice guy. Definitely recommend going there.

I am very pleased with the service I received. It was late in the evening around 5:40 when I called…read moreto see if I could have my cracked screen repaired. He said sure come on over. I took the outside photo and stepped in and checked in. I was pleasantly surprised to receive a 20% off coupon on purchases. I dropped off the phone and waited in my car. 15 minutes later, repair done. I purchased a new case with my discount and left completely happy. I love it when all things run smoothly.

The person who was working there was very helpful with us upgrading our phones, it was a pretty…read moregood experience for me, and this location doesn't deserve one star.

DO NOT DO BUSINESS HERE!!!! In 2019 I went to this AT&T store to purchase an iPad for my daughter…read more The manager, who called himself Sam, offered me a free phone if I'd be willing to change my number. I agreed to do this because my phone had a cracked screen. He presented me with two or three numbers to choose from. I chose one and then without me knowing left my old number on my account. I paid for this inactive line for six years without knowing. I learned this recently when I switched to T-Mobile and tried to close my AT&T account. I spoke to a representative at AT&T, and the only reason why he, Sam, would do this is so that he could collect the commission. I've contacted AT&T fraud department.

Courteous, professional, polite and knowledgeable- that was my experience talking with the owner…read more I needed my battery replaced in my iPhone and the gentlemen took care of it in under an hour.

very good location for repairs, as a technician myself my phone was damaged beyond repair and they…read morewere able to solve any issue I had. They also fixed my Ipad as well. Very good work and ill be getting my devices fixed here and make referrals to friends and families too

8/9 Visiting uBreakiFix by Asurion was a worthwhile…read moreexperience to get my phone repaired. I walked in just as a customer walked out and after I, the flood gate opened wide. The rep was very professional and cordial. The rep attempted to get my phone up and running, I was told that the mother board in my phone was corrupt. I do recall downloading an app call Eat Around Town. After a day, I noticed that my phone was acting up. I am not saying that the app corrupted my phone but at the same time, I am not counting it out. While I was there for about one and a half hour with no positive results, I was informed about every step and process that they took with a final word of "I need a new phone." At least everyone in uBreakiFix was getting along with each other and the representative control the crowd with laughter and stories. It made for a less stressful situation. I was not the only PO person who had problems with downloading apps, but I was the only one that had to get a new phone. They tried to fix it but it just did not happen.... Inspire more, Yelp more!

I brought in my Asus ROG Strix Scar 18 which was worth over 4k for repair, I come back 5 days later…read more(supposed to be 4 but they told me to go the next day) they return my laptop with a noticeable bump and a bunch of scratches on the case of my laptop. I wouldn't trust these guys with laptops or anything expensive at all. I don't think they properly handle things with care at the back because I expected my laptop to be repaired, not damaged even more.

Five stars for an AT&T Store? It's surprising to me, too. Don't get me wrong it's not like you get…read morea free massage and coffee while you wait (wouldn't that be awesome?), and you sometimes can have a bit of a wait since there's only one employee working in here at a time, but both employees (AJ & Zane) I've had the chance to interact with recently, and both really delivered above and beyond. The five stars is really in comparison to other AT&T stores (the only place to fairly judge a chain/franchise in my opinion). What brought us into the AT&T Store was an upgrade program. Both my wife and I were due for new phones, and AT&T was running a deal too good to pass up. We headed inside on a weekend and were greeted by AJ. AJ discussed the options with us, including pricing, and offered some balanced, personalized recommendations for devices to select. He also discussed the options to purchase and trade-in, even offering some suggestions to minimize hassle and time spent in the store. In the end, he made some solid recommendations! What I also liked about AJ was the fact that he reviewed our monthly bill to try to discuss how we can save on our current plan. In the end I really felt like he was looking out for us. The option we selected for the trade-in process was to have the items shipped directly to our home. Within 3 business days (at a specified time), we had the equivalent of a mobile AT&T store (an AT&T employee in a vehicle with accessories to purchase on hand) pull up to our home right on schedule. The employee confirmed our info and helped us set up our new phones. We mentioned we wanted to double-check that everything was transferred before giving up our old phones. Overall the whole process was smooth and simple, taking up to 30 minutes. Our next store visit introduced us to Zane. We headed in and handed in our old phones, and the process took about 5 minutes. Zane also helped get us set up with some screen protectors, and he even offered to place the protectors on our new phones for us. One protector (worth $50 by the way) had some dust on it after it was installed. Without hesitating, Zane took off the protector, threw it out, and installed a new one free of charge. He also mentioned the free warranty program. Basically if the screen protector ever cracks or breaks, we just bring it back to the store with the original box and get a new one for free. Personally what impressed me most, though, was not how Zane attended to us but how he attended to another customer. An older gentleman was furiously taking down notes about how to use his iPhone. He joked that he's in here every week to learn how to use his phone. Zane was taking the time to show him all the basics. To me, that's exemplary service that deserves to get recognized. The store itself is small and limited in what's available to take home that day (a lot needs to be ordered/shipped), but it's also in a convenient location in Rockville Centre. They also were following all the safety protocols with plenty of hand sanitizer to go around. For us, the process of dealing with this store was efficient, positive, and hassle-free. We'll definitely be back in the future.

Don't purchase your phone here. Was charged $98 in accessories that I didn't ask for. Sales…read moreassociate started ringing up three items and when i told them I didn't want the items and asked what they were he told me they were included! They automatically added it to the receipt which they wouldn't even give me until I asked on my way out. Went to return a few weeks later and they wouldn't accept return. Associate picked out the most expensive cover and added it to my receipt without asking. Beware and don't let them rip you off like they ripped me off. Do not shop here.

The worst place ever.they will find a way to keep your money.the parts are cheap so you can keep…read morecoming back .they very rude ,find out for yourself. Old equipment

Nephew went to get his iPhone repaired and when he went to pick it up it was not repaired. They…read morewanted him to leave the phone after he paid for it. The then proceeded to call the cops. His receipt was on his phone when cops arrived and he was arrested. The young man was african American and the establishment owned by Arab decent . This 18 yo man has been arrested and taken to precient finger printed and now has to appear in court.

Worst customer service - takes days to respond been waiting on a purchase for a month nowread more

I recently had an excellent experience at this store. Joe was extremely helpful explaining how to…read morework a guitar interface for my i pad. He contacted tech support, and took the extra time to call me back. Very well stocked store, that has lots of great recording equipment. Fair prices, and excellent staff.In addition, they provide music and DJ lessons! Ill be back again! Thanks again. RR.