I was having a major issue for weeks and they were Super speedy and helpful would recommend time…read moreand time again !

I left my phone to be repaired. The next day I was suppose to pick it up at 3pm. When I arrived,…read morethey said 2hrs more. 2hrs later, I called and they asked me to give it another 1hr. Work appeared fine. This place never opens at 10am despite it listed as the opening time. I even called on friday and was told it opens 10am on monday, to which I said I will see you at 10am on Monday. Get there 1028am. No lights on. I paid for a replacement item, originally told it should arrive Wednesday. On Wednesday they said it was delayed for Thursday's holiday (Juneteenth). Called Saturday. Was told item still didn't arrive and that they would call me when it arrived. One week later I called, they said they had the item but there's no note to inform customer. The item ordered was suppose to be in connection to the original issue that brought me in. After the previous work they completed, there was damage to speaker resulting in the other person having difficulty hearing me. However once again, I was told there was no notation of that. How convenient. Whichever worker assisted me today was on a personal call when I arrived. He never hung up entire time I was being assisted. Last time I will use them for any services.

Good if your going to go buy a new phone. If your going to go pay a phone bill I highly recommend…read moregoing on the T-Mobile App and avoiding the in store charge for paying a phone bill, last time I went in person the one gentle man who helped kept referring to my phone as a much older model obnoxiously loud as if to tell other customers look at this person with a crap phone. For context I have the IPhone 14. Other than the random stand off from this man 4 stars I would give this place missing the one star for the weirdo.

My son and I just had a fantastic experience at Verizon (Wellwood Avenue). Ray assisted us on…read moreupgrading to an iPhone 14. The transaction was seamless. We arrived at 7pm and left at 7:40pm with new iPhone 14. Thank you Ray for your knowledge, patience & professionalism.

Just happen to stop by a Verizon store to inquire about switching from my present situation . . …read more they had me at "yes, let's see if we can help you and find the best deal/plan" for your situation". Have been to a few other places (even within the Verizon stores in Lindenhurst area)this location just gave off such "positive vibes" that I knew I can trust these gentlemen to give me the best plan and saving a good deal of money! And they did!! Thank you, guys!!!!! You make doing business a pleasure!!!!

Small spot that was pretty busy.the young lady took down my name and number and they took care of…read moremy problem and I was in and out in about 20min. Thank you.

We had gone to this location 4 years ago and had a good experience, so when it was time to upgrade…read moreour phones, we went back to this location. What a mistake that was. If you go here, and George is the employee to help you, walk out. He is terrible. He rushed us out because he was more concerned with helping a friend that was opening a cafe and that he owned one in Brooklyn, he informed us about this because he was getting calls when he was supposed to be helping us. So he rushed us out the store with 3 phones he never activated, he told us that now you do that at home, which we found out from other employees is not how it's done. He never activated our phone numbers to the new phones, after two trips back there that night and the help of other employees, they did it for us telling us they couldn't believe he did that to us. We were also supposed to be switched to their new plan, which George never did. I had to go back to the store numerous times to get this fixed, took a total of 17 days to have everything corrected from the plan being changed to the price of the phones corrected with the rebates George told us we were getting. At one point George was there and got nasty with me when I told him he messed up our entire upgrade and plan. I was very close to dropping T-Mobile, and will definitely really think about it when it's time to upgrade again, thanks to George. Again, if George is the one that's helping you, walk out of the store or ask for someone else to help you.

Earlier this week, I called the Massapequa location to inquire about their Black Friday promotions…read more I first spoke with Alexis, who was incredibly helpful over the phone and made the process much easier before I even arrived. When I came in for my appointment, I was paired with Mark S., and his customer service was truly exceptional. He was patient, informative, and genuinely invested in helping me find the best option. Not only did he secure a deal that beat all major competitors, but he also took the time to explain everything thoroughly and clearly. Although I haven't committed to services yet, I felt compelled to share my experience because it exceeded my expectations. I highly recommend visiting the Massapequa location and booking an appointment with Mark--you won't be disappointed

Sadly after sitting around and waiting for 6 customers for my turn. I went to this location 5070…read moreSunrise Hwy in massapequa. to resolve an issue with my phone being on SOS due to SIM card issue and the gentleman that helped me paid more attention to his cellphone than to the issue I was having. i had to repeat multiple times what my issue was He had me dial my phone number and follow steps to connect to a customer service using the stores phone and be walked away into the back room. there must have been a connection issue with Verizon line because the system continued to ask me to enter my phone number over and over again until if finally disconnected. I had to ask some one else to call the guy that was helping me from the. ack room. when he came out i told him what happened and after a few attempts to get me connected to a rep he finally was able to do so. I asked him to stay around because I would most likely need him again but he was still paying more attention to his text messages and walked away...surely enough the customer representative on the phone asked me questions that I wasn't able to answer and asked me to remove the SIM card something I could not do because I had nothing small enough to help me get it out. By this time I asked for someone else to help me because the person that was supposed to be helping me was in the back room hiding and probably still texting. I had a very disappointing experience at this location, there was no care for customer service. I would give zero stars if I could.