Last week my wife witnessed the so called manger treat a customer like crap. Seems like the…read moregentleman was picking up a phone from a warranty issue. From what I heard his phone was delivered to store for pick up and for what ever reason this super manger decided he wanted to submit a new claim. Now from what I know it is not his authority to do so he started yelling call cops when the gentleman tried grabbing his phone which was given to him because I watched the whole thing. Kudos to that man for leaving I'm sure he did what he needed to but seriously now I wonder why this place has 2 star ratings horrible management on his part.

Haydee is THE BEST!!! She was so helpful and informative. she guided me through the whole process…read moreof switching from AT&T to T-Mobile. She let me know all the ins and outs and didn't leave anything out for me to question in the future. She set my phone up and made sure I was good to go. She wasn't pushy like some other people in this corporate cell phone business, which I really appreciated. She got to know me on a personal level and a professional level, which honestly stands out the most as a customer. THANK YOU HAYDEE!!

If you need help, stay away from this store. The guys we saw were useless and it's 2 weeks later…read moreand 2 of my 3 phones ordered haven't come yet! The stories they gave us weren't even entertaining or truthful. Take the ride to rvc

Fred was super helpful in assisting me today. I was looking for a potential alternative to my…read moreiPhone; he identified a couple great options and talked me through their pros and cons. He was very knowledgeable. The manager continued the conversation with us and I felt that both of them genuinely care about the work they do.

This is the second time I've been to this location. The first time was for a battery for an iPhone,…read moreand this time was for a laptop that wasn't working. When they change the battery, it was done with an hours and at a reasonable price. I brought the laptop in on Thursday and Friday. It was back in my possession. He was extremely honest, quick and VERY Reasonable. I would Definitely recommend this business to anyone

Awesome service! My iPhone screen froze, he fixed it in a matter of minutes and didn't charge me!…read moreGreat local find!

Hey so is Anthony the repair was good he replaced my screen for around $97. My guy is actually a…read moregood guy. I will definitely recommend going there. The whole process was around 30 minutes to probably less or more. I don't know exactly he found another problem in my charging port. Definitely gonna get it replaced also he clean recharging port for free. Nice guy. Definitely recommend going there.

I am very pleased with the service I received. It was late in the evening around 5:40 when I called…read moreto see if I could have my cracked screen repaired. He said sure come on over. I took the outside photo and stepped in and checked in. I was pleasantly surprised to receive a 20% off coupon on purchases. I dropped off the phone and waited in my car. 15 minutes later, repair done. I purchased a new case with my discount and left completely happy. I love it when all things run smoothly.

8/10 My phone had a serious malfunction, so I tried to get…read moreit repaired on 08/09/2026. I went to the Verizon Corporate store at 246 Sunrise Hwy Rockville Centre NY. I told the rep that I need a new phone because mine broke and is beyond repair after confirmation by uBreakiFix by Asurion. The Rep wasted my time by detaining me for 3 hours and telling me that I had to get a new phone and a new phone number and he would set everything up for the next visit on 08/10/2026. When I left at closing time, no set up was complete. I returned the next day, and my associate repeated that I can only get a new phone because I can't trade my phone because it is broken. I told him that important business contacts have that number and it is very important. By the end of the visit, I am stressed, perplexed, and aggravated. Leaving with the new phone, new number and a new phone plan. What resonated deeply is that Verizon and its staff do not care about the customer, they are more focused on opportunities to drive revenue and make a sale. What should have happened was.... I walk in to buy a new phone and keep the same contract. She only put a band aid on the problem. Furthermore, the manager indicted her subordinate by telling me he was new. Solution: If you have a new employee, you verify, instruct and coach. I have been a Verizon customer since 2001 for Verizon home service and mobile service in 2005. As a loyal customer and faithful to Verizon I experience great loss and including time that I cannot recapture. Dealing with this loss I had to return to the store 08/15 due to Verizon's return policy. I spoke with the manager on duty. Explaining to her what happened and that I cannot use this phone because of the new line has nothing to do with my business contacts and no one has the number. She says, yes, you can use the phone, and she switched my main phone (older model) to the brand-new phone and swapped the cell numbers so that the new cell number is on the older module. I also suffered wasted attempts on the phone trying to speak to customer support but all they did was generate a report. I spoke with a "Customer Champion" on 08/19/26 @ 9:13 AM. She promised that she would have great success and guaranteed that she would fix my situation. I believed her because she told me that she was a woman of the cloth and I can depend on her and that she would "hold me hand and walk me through the process. She had me interrupt my morning and go visit the Verizon store to retrieve a sim card and to notify her when I arrived. I arrived at 11:39 AM and relayed the conversation to the rep at the Verizon Corp store and he had the slightest idea on how to get me a sim card AND I did not hear from Ms. Reverend representative until 4:57 PM. She had to go teach a seminary course so that was my very last conversation, all she said was " Good afternoon, Napoleon. This is Toya. Thank you for sending the text. (with a worthless apology) My apologies for my delayed response. I tried calling *611 and hang the phone up. Blank stare. :-l It is time for me to find another carrier. It has been said that all of them are the same, but the difference is, I have not experienced that. Improvement: Train the entire store or else, everyone gets screwed. Please do not send me a generated, we are sorry message because it does nothing for me. Inspire more, Yelp more!

Basically, they even block you at the door or remain seated at the back of the store util you've…read morewalked theree to be turned away. He store no longer sells anything but phones. Help for other products is declined even though at least 1 and probably more worked there when it soold more of a variety. A BIG loas for Rockville Centre. Star is present because one was required. .

Do not go to this store. They either don't want to work, or have never received any training to do…read morethe job efficiently. Customer service and knowledge of phones and how they work is non existent. So,,,, I went to the store in Rosedale. I was greated when I entered the store with a hello. My issue was resolved in 15 minuets with friendly banter. The employees want to be there, are knowledgeable and customer friendly. Oceanside ny Tmobile will tell you there is nothing they can do and send you home.

From the owner: Switch today & enjoy America's largest 5G network.read more

Ace was very patient and very knowledgeable. I was happy with the experience at this store. Was my…read moreson's first time having a line on his own and I'm glad we had Ace. Thank you

I just went to this location today at 10:20am to pick up my replacement phone and get my info…read moretransferred to the new phone. The rep made me sign in and I have to wait just to get my phone even though I was told to come in at any time and they would take care of it. The rep then just smiled when I asked how long it would take. All the other tmobile locations I have been to always have great customer service and I'd rather drive further to get excellent service. Don't go to this location

If you have Verizon cell phone service, this is the place you need to go. I will never go back to a…read moreVerizon retail store again, thanks to the great guys at this place. Not only are their prices better, but their service is second to none. They will handle rebates for you (no more frustrating paperwork) and even talk to Verizon on your behalf to solve problems and save you time. They have great cell phone expertise and can help you pick out the right phone and also troubleshoot and correct any problems you may have with an existing phone. Their selection of devices is state of the art and they also have great money saving deals on them. Most importantly, they make dealing with Verizon pain free, which is something that I have never been able to achieve on my own. These guys are by far the best in the business.

8/9 Visiting uBreakiFix by Asurion was a worthwhile…read moreexperience to get my phone repaired. I walked in just as a customer walked out and after I, the flood gate opened wide. The rep was very professional and cordial. The rep attempted to get my phone up and running, I was told that the mother board in my phone was corrupt. I do recall downloading an app call Eat Around Town. After a day, I noticed that my phone was acting up. I am not saying that the app corrupted my phone but at the same time, I am not counting it out. While I was there for about one and a half hour with no positive results, I was informed about every step and process that they took with a final word of "I need a new phone." At least everyone in uBreakiFix was getting along with each other and the representative control the crowd with laughter and stories. It made for a less stressful situation. I was not the only PO person who had problems with downloading apps, but I was the only one that had to get a new phone. They tried to fix it but it just did not happen.... Inspire more, Yelp more!

I brought in my Asus ROG Strix Scar 18 which was worth over 4k for repair, I come back 5 days later…read more(supposed to be 4 but they told me to go the next day) they return my laptop with a noticeable bump and a bunch of scratches on the case of my laptop. I wouldn't trust these guys with laptops or anything expensive at all. I don't think they properly handle things with care at the back because I expected my laptop to be repaired, not damaged even more.