Marlon helped my husband and I and he was extremely polite and knowledgeable! He made suggestions…read morebased on what we were looking for and made sure we were happy. He was very easy going and professional!!! We need more of Marlon in customer service! Our experience was great and fast! Thanks so much! Highly recommended!

These guys are great. Everything on my old phone was seamlessly transferred to the new one. Super…read morefriendly also. No reason to go anywhere else.

8/9 Visiting uBreakiFix by Asurion was a worthwhile…read moreexperience to get my phone repaired. I walked in just as a customer walked out and after I, the flood gate opened wide. The rep was very professional and cordial. The rep attempted to get my phone up and running, I was told that the mother board in my phone was corrupt. I do recall downloading an app call Eat Around Town. After a day, I noticed that my phone was acting up. I am not saying that the app corrupted my phone but at the same time, I am not counting it out. While I was there for about one and a half hour with no positive results, I was informed about every step and process that they took with a final word of "I need a new phone." At least everyone in uBreakiFix was getting along with each other and the representative control the crowd with laughter and stories. It made for a less stressful situation. I was not the only PO person who had problems with downloading apps, but I was the only one that had to get a new phone. They tried to fix it but it just did not happen.... Inspire more, Yelp more!

I brought in my Asus ROG Strix Scar 18 which was worth over 4k for repair, I come back 5 days later…read more(supposed to be 4 but they told me to go the next day) they return my laptop with a noticeable bump and a bunch of scratches on the case of my laptop. I wouldn't trust these guys with laptops or anything expensive at all. I don't think they properly handle things with care at the back because I expected my laptop to be repaired, not damaged even more.

This is the second time I've been to this location. The first time was for a battery for an iPhone,…read moreand this time was for a laptop that wasn't working. When they change the battery, it was done with an hours and at a reasonable price. I brought the laptop in on Thursday and Friday. It was back in my possession. He was extremely honest, quick and VERY Reasonable. I would Definitely recommend this business to anyone

Awesome service! My iPhone screen froze, he fixed it in a matter of minutes and didn't charge me!…read moreGreat local find!

Last week my wife witnessed the so called manger treat a customer like crap. Seems like the…read moregentleman was picking up a phone from a warranty issue. From what I heard his phone was delivered to store for pick up and for what ever reason this super manger decided he wanted to submit a new claim. Now from what I know it is not his authority to do so he started yelling call cops when the gentleman tried grabbing his phone which was given to him because I watched the whole thing. Kudos to that man for leaving I'm sure he did what he needed to but seriously now I wonder why this place has 2 star ratings horrible management on his part.

Haydee is THE BEST!!! She was so helpful and informative. she guided me through the whole process…read moreof switching from AT&T to T-Mobile. She let me know all the ins and outs and didn't leave anything out for me to question in the future. She set my phone up and made sure I was good to go. She wasn't pushy like some other people in this corporate cell phone business, which I really appreciated. She got to know me on a personal level and a professional level, which honestly stands out the most as a customer. THANK YOU HAYDEE!!

If I could offer them zero stars I would. I provided them a phone an iPhone 14 Pro Max that had a…read morecracked back and one camera lens which they repaired for $170. We then gave the phone to my son for Christmas and when he opened the box, the phone no longer worked when we went back. It was after their luxurious 15 day warranty. And they wouldn't help us at all. They wouldn't even look for the repair ticket in their computer system unless we had the specific date of the transaction which sounds like the most outdated computer system on the planet. You should have seen the look on my 12-year-old son's face when he realized that he wasn't ever going to be getting that phone for Christmas. So now I am out $170 and I have to figure out how to get him another phone. What a waste. And I love the fact that I was told that they can't help because the warranty is 15 days. The warranty being 15 days is a piece of paper with words on it. Anyone is allowed to be helpful if they so choose.

Ron is extremely helpful, replaced the glass on my iPhone and helped my kids pick out cases for…read moretheir new phones.

Asked for help on ink nobody came over after 5 minutes of waiting. Store wasn't busy. I left. They…read morelost my business! Won't be back

Place is a literal waste Tried making copies today…read more Machine broke Other machine no paper took guy 10 minutes to left new paper Got logged out and charged for incomplete copies Place is a mess

Hey so is Anthony the repair was good he replaced my screen for around $97. My guy is actually a…read moregood guy. I will definitely recommend going there. The whole process was around 30 minutes to probably less or more. I don't know exactly he found another problem in my charging port. Definitely gonna get it replaced also he clean recharging port for free. Nice guy. Definitely recommend going there.

I am very pleased with the service I received. It was late in the evening around 5:40 when I called…read moreto see if I could have my cracked screen repaired. He said sure come on over. I took the outside photo and stepped in and checked in. I was pleasantly surprised to receive a 20% off coupon on purchases. I dropped off the phone and waited in my car. 15 minutes later, repair done. I purchased a new case with my discount and left completely happy. I love it when all things run smoothly.

Great guy! helped me with my broken canon camera in less than a day, thank you!:) will be coming…read moreback

The technician is very knowledgeable, and friendly, but he charges his service very expensive. He…read morecharged me $ 350 dollars plus taxes for 40 minutes of labor. Then one day after, the speakers, and microphone were disconnected of the computer. I called him again,and he told me his price was again $ 350 plus taxes. So, it is difficult to pay $ 800 dollars for a job that is done in one hour and 5 minutes. I understand inflation is high but there should be some kind of consideration with the customers. In any case yellow pages advertises the charge of $150 per hour, and that does include the commute of the technician to the site. In conclusion I got another technician who came to add the speakers and microphone to my computer in 15 minutes, he charged me $140.00dollars. I do not recommend this busines.

8/10 My phone had a serious malfunction, so I tried to get…read moreit repaired on 08/09/2026. I went to the Verizon Corporate store at 246 Sunrise Hwy Rockville Centre NY. I told the rep that I need a new phone because mine broke and is beyond repair after confirmation by uBreakiFix by Asurion. The Rep wasted my time by detaining me for 3 hours and telling me that I had to get a new phone and a new phone number and he would set everything up for the next visit on 08/10/2026. When I left at closing time, no set up was complete. I returned the next day, and my associate repeated that I can only get a new phone because I can't trade my phone because it is broken. I told him that important business contacts have that number and it is very important. By the end of the visit, I am stressed, perplexed, and aggravated. Leaving with the new phone, new number and a new phone plan. What resonated deeply is that Verizon and its staff do not care about the customer, they are more focused on opportunities to drive revenue and make a sale. What should have happened was.... I walk in to buy a new phone and keep the same contract. She only put a band aid on the problem. Furthermore, the manager indicted her subordinate by telling me he was new. Solution: If you have a new employee, you verify, instruct and coach. I have been a Verizon customer since 2001 for Verizon home service and mobile service in 2005. As a loyal customer and faithful to Verizon I experience great loss and including time that I cannot recapture. Dealing with this loss I had to return to the store 08/15 due to Verizon's return policy. I spoke with the manager on duty. Explaining to her what happened and that I cannot use this phone because of the new line has nothing to do with my business contacts and no one has the number. She says, yes, you can use the phone, and she switched my main phone (older model) to the brand-new phone and swapped the cell numbers so that the new cell number is on the older module. I also suffered wasted attempts on the phone trying to speak to customer support but all they did was generate a report. I spoke with a "Customer Champion" on 08/19/26 @ 9:13 AM. She promised that she would have great success and guaranteed that she would fix my situation. I believed her because she told me that she was a woman of the cloth and I can depend on her and that she would "hold me hand and walk me through the process. She had me interrupt my morning and go visit the Verizon store to retrieve a sim card and to notify her when I arrived. I arrived at 11:39 AM and relayed the conversation to the rep at the Verizon Corp store and he had the slightest idea on how to get me a sim card AND I did not hear from Ms. Reverend representative until 4:57 PM. She had to go teach a seminary course so that was my very last conversation, all she said was " Good afternoon, Napoleon. This is Toya. Thank you for sending the text. (with a worthless apology) My apologies for my delayed response. I tried calling *611 and hang the phone up. Blank stare. :-l It is time for me to find another carrier. It has been said that all of them are the same, but the difference is, I have not experienced that. Improvement: Train the entire store or else, everyone gets screwed. Please do not send me a generated, we are sorry message because it does nothing for me. Inspire more, Yelp more!

Basically, they even block you at the door or remain seated at the back of the store util you've…read morewalked theree to be turned away. He store no longer sells anything but phones. Help for other products is declined even though at least 1 and probably more worked there when it soold more of a variety. A BIG loas for Rockville Centre. Star is present because one was required. .