Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

It's been over 10 years since I and my family went to this store because they are always kind and…read morehelpful. Also when I have a problem, such as a cell phone or Verizon plan, if I go to the store or call, it's always nice to do there best to help me very kindly.

I've been an existing Verizon Wireless customer for years and had recently bought an unlocked phone…read moreonline cheaper than it would have been to buy it through Verizon. I needed a SIM card for the phone, something the Verizon store in Bayside had given me for free in the past. This store in Little Neck had recently opened up and was much closer so I decided to give this place a try. Not only did they charge me $20 plus tax for the card after I had proven to them that I was a long-time customer, but they had no respect for my phone. The guy who helped me demanded that he take the phone in order to check the IMEI number on it. This is another reason I don't buy my phones from Verizon anymore because I don't like the way they treat my devices. He dropped my phone on the desk several times and used his fingernail on the screen to make touch movements, almost scratching it in the process. I will never be coming back here again.

This was by far the worst experience I've ever had. I went in to return my WiFi router, and the…read morewoman assisting me, Julie, was extremely rude and unprofessional. She rolled her eyes at me continuously, and when I handed her the router and cables, she tossed them on the floor. She muttered under her breath, calling the items "nasty," before immediately using hand sanitizer. I felt completely disrespected and mistreated. After years as a Spectrum customer, this encounter has convinced me to switch to a different provider.

A 70 year old woman walks into the store with her 73 year old brother and what did they get? GREAT…read moreSERVICE!! I want to thank Nicholas for his patience and assistance in helping me and by brother. We asked a lot of questions which he patiently answered (and politely repeated). He offered suggestions to save us money, and was instrumental in helping us switch our service and explain carefully everything that would happen. He, and his manager, Julian, were wonderful to us. I am very grateful for all there efforts on our behalf.

Stopped in to trade in an old modem for a new one. The staff is friendly and helpful.read more

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 61-38 190th Street. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Fresh Meadows Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

I have been to this location several times and each time have been met with stellar customer…read moreservice from courteous and knowledgeable staff. I would like to specifically mention several of them in hopes they receive some recognition: Kashir, Deepak, and Kabir. This store has top notch people passionate about technology and happy to help working there and it's greatly appreciated.

This is by far the best Verizon store in Queens/Long Island area. I have been getting all my…read morewireless needs at this location for over 7 years now and have always received excellent customer service. I highly recommend everyone to shop at this location and come see Manny. He does his best to solve the problems and offer the best solutions.

Friendly, easy to talk to, knowledgeable, and made my purchase to fit what I needed. I was very…read morepleased with the entire visit. ​

I don't know about this particular store, but I just want to say about AT&T, I despise the…read morecompany. They have the world's worst customer service. Call 611 from your mobile device? It's a joke, and I can't wait to leave AT&T and find a company that will actually be helpful over the phone instead of getting the constant runaround. So angry.

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

Worked quickly and efficiently but when I spoke initially about putting my basement camera more…read moreremoved from the wall using a 2 x 4 wood. Then I step away and it's done without the wood and when I explained to him I wanted it with the wood, he said he has another appointment to Goto and it's already set up. Then he didn't show me how to use this new box that I've never used before and he knows I never used it. A lot of errors happened after he was gone and a lot of texting back and forth. This could of been prevented if he gave me a run thru of how the camera/box works. When he was done installing, he was rushing out of there. Sorry man, won't be calling you again.

Total professionals... they installed 4 cameras and the DVR for my home, recommended the right…read moreequipment (wiring, casing etc) and completed an excellent job at a reasonable price. Highly recommend them!

Verizon Fios changed my plan without my permission and sent me a confirmation email saying that…read more"your order is confirmed" I like the old plan I have so there is no way I would have changed it. Besides it was changed on a Sunday when I was busy attending a function. They had no explanation as to why it was changed, saying they don't work on Sundays and that they will change it back. Of course I don't believe them!!! I'm still waiting to speak to a supervisor... no one has call me back yet!

If you need to bang your head against the wall, use Verizon Fios. They are the worst company that I…read morehave ever dealt with. Should you need any type of assistance, forget about it. First you spend one half hour dealing with their useless automation then they cut you off. Two or three callbacks later, about 2 hrs in, you Google your issue and solve your problem yourself. This seems to be the program.