This was by far the worst experience I've ever had. I went in to return my WiFi router, and the…read morewoman assisting me, Julie, was extremely rude and unprofessional. She rolled her eyes at me continuously, and when I handed her the router and cables, she tossed them on the floor. She muttered under her breath, calling the items "nasty," before immediately using hand sanitizer. I felt completely disrespected and mistreated. After years as a Spectrum customer, this encounter has convinced me to switch to a different provider.

A 70 year old woman walks into the store with her 73 year old brother and what did they get? GREAT…read moreSERVICE!! I want to thank Nicholas for his patience and assistance in helping me and by brother. We asked a lot of questions which he patiently answered (and politely repeated). He offered suggestions to save us money, and was instrumental in helping us switch our service and explain carefully everything that would happen. He, and his manager, Julian, were wonderful to us. I am very grateful for all there efforts on our behalf.

Verizon Fios changed my plan without my permission and sent me a confirmation email saying that…read more"your order is confirmed" I like the old plan I have so there is no way I would have changed it. Besides it was changed on a Sunday when I was busy attending a function. They had no explanation as to why it was changed, saying they don't work on Sundays and that they will change it back. Of course I don't believe them!!! I'm still waiting to speak to a supervisor... no one has call me back yet!

If you need to bang your head against the wall, use Verizon Fios. They are the worst company that I…read morehave ever dealt with. Should you need any type of assistance, forget about it. First you spend one half hour dealing with their useless automation then they cut you off. Two or three callbacks later, about 2 hrs in, you Google your issue and solve your problem yourself. This seems to be the program.

Very difficult to get a straight answer out of Verizon Fios. They keep discontinuing their plans…read more What are the new plans? What is the pricing? You can only find out these things if you're a new customer getting a promotional offer. Otherwise its all a secret. The only guarantee is that there will be a hefty price increase. Also, be warned. If your signal goes out, if your internet stops working, you will NEVER get a credit. I don't care how many times you call about the outage, or how long the outage lasts, they will somehow have no record that you ever called. They will pretend there was no outage in your area. Also, their internet often goes out at night. Midnight, 1am, 2am, 3am is NOT a good time for Fios internet. It stops working for no reason. And it stays off for hours at a time.

The Greek God Fios is a Myth ! ;-)…read more I was entirely unable to attain an address online for the their "Only Call Center" in the entire U.S. (Wow) This review is about my experience with Call or Ordering Center. I spoke to their sales people. No names included here. I only wanted WIFI they talked me into getting TV package I did not want with a Channel line up I did not want, Otherwise, I would pay more for slower WIFI. They wanted to charge me, listen to this, @$300!!! in fees over 3 moths before I finally paid my actual monthly rate. RCN offered be lightening fast internet that practically shoots fire etc. ;-) with no installation etc. fees. No more then the price listed! I have done this before ;) And 3 years of no big price hikes! Verizon FiOS wants customers to negotiate a bargain at the end of each agreement~ Huh ? I kid you Not! Othwerwise big price hikes! Verizon Fios Call center kept me on the phone for 40 minutes trying to cancel my order! I still have to call them today to make sure my order was actually processed. FIOS call center kept trying to negotiate to prevent me from leaving. I felt sincerely harassed and I am Not one to complain easy in this regard, The regular employees were afraid to handle a cancelled order. I was automatically directed to a supervisor who offered a reasonable package... Here's the catch...I had to accept it right there and then because she was a supervisor etc. or I would lose the deal. Every deal is handled this way. OMG ! THIS WAS SAME EXPERIENCE I HAD WHEN I TRIED TO GET A WIRELESS I-PHONE AND THEY DO NOT OFFER UNLIMITED ETC. They tried to talk me into spending more then I needed to spend and hit me with so many fees. T-MOBILE has been very good to me and my service is not better or worse then Verizon wireless was! Only reason why VERIZON is doing to so well is Because customers tend to care more about bogus consumer reports & rating etc. then actual facts. Next...RCN is giving me a duo bandwidth modem and speeds approaching 110 mbs. Now my wifi will shoot fire out of me ears & arse simultaneously ..Right at FIOS the God of Myth! PS: get what you need Not what "THEY" tell you to get! $$$$ One of my teens said to me "Dude, I game on line etc, you don't need Upload speed of 50 mbs! I only use 1 or 2" Sincerely Chris

The worst experience equipment is in adequate antiquated unrepairable something from the 1950s. You…read morecall for repair and miserable technician shows up and does a half with a job and shows a lack of training I had actually use medical tape in the Hackensack Hosptial to make the sound for the TV to operate. And they charge you $10 a day And they charge you $10 a day. Also I've been in the hospital with my wife for 110 days in the movies that are on the list have not changed in the three months we have been here! There's no wonder it's a $3.6 million office with 99 employees because they don't spend any money on the infrastructure.