Located in a strip mall near downtown Bartlett, this branch of our USPS has full services including…read morestaffed counters, package drop off, PO Boxes and inside mail drop off (we don't trust the outdoor mailboxes anymore for our critical mail). While I was waiting, I saw plenty of people park quickly to do a fast chore inside the post office. Having a post office as a non-stand alone, as part of a strip mall, definitely does not remind me of my youth...but have to admit, it is efficient.

Always slow, unfriendly, long lines, too small. If ai could give no stars in would. Avoid going…read morehere

Call me old fashion, but I like stopping by the post office! Usually, I go there to buy a…read moresheet/roll of stamps or hand off special packages or mail, as of late, wedding invitations! Simply, I like dealing with a real person. It just makes me feel confident that my mail will be delivered. Plus, the staff at this branch is very nice. They've helped me weigh my letters, pick out postage stamps, and make sure my mail gets delivered to point B, especially those going out of the country. Did you know that Canada has particular lengths for letters? True Story! Overall, this branch is fairly clean and efficient. Sure, it can get busy during lunch hours but in general, the staff takes care of their customers in a timely and helpful manner.

Consistently frustrating for no good reason…read more My last visit presented me with two employees screaming at each other at the counter while attending customers! One guy is telling the other to mind his own business and help the customer in front of him. Finally a supervisor comes out and yells "knock it off" to the two grown men arguing. The worst of the two was a guy I try to avoid as you can barely understand him, he prattles on endlessly, and is slower than molasses in winter. This place is emblematic of what has become the standard USPS experience.

Three times in the last 8 months this location has sent back mail for no good reason. Once it was…read morelabeled as no address found (the person has been at that location for over 10 years and other mail from me has gone through). The second letter stated there was no such unit (again, mail has been successfully delivered there). This last time they said there was not enough postage on the envelope. I took it to my post office and they said that the postage was more than adequate and they physically stamped it so it will be delivered. I'm aware that they may be understaffed, but I do my best job at my job even when we are also understaffed. Please do better.

Great place, efficient, easy access. Loved looking over & admiring the historic building while I…read morestood in line. I really need to find out more about this post offices' history. The PO Box door fronts are very attractive & very vintage! Just wish the lobby had a self serve machine for off hour mailing needs. All USPS locations should, imo.

i am picking up my mail because my mailbox was hit by a car and is not functional. I get an email…read moredaily with photos of each piece of mail. I just picked up my mail but only received yesterday and Saturday's mail. I just tried to call to make sure the rest of my mail is there for me to pick up but no one answered the phone. I am disabled and driving is very painful. I do not want to drive all the way back there only to be told I received all they have for my address. I don't see how that could be the case however since my email shows 9 pieces of mail, one being from the IRS. It looks like I have to drive all the way back there. This is not right.

do not go to this post office for your passport they don't know how to send in what you have to…read morethen tell you it's your fault!

I have had several issues with this location, albeit I've encountered worse service in Carol…read moreStream. First, my neighbor's package gets misdelivered to another street with the same house number. When the neighbor inquired, they kept telling her that they'd look into it, but they wouldn't call the next day, and when she did, the person was off or on vacation and she'd have to retell her story again. We went searching for the package ourselves and figured out that it was delivered to the wrong house, but when the mailman finally listened four days later, the package was no longer there. The neighbor eventually dropped it off herself. Then I couldn't find my package, even though Amazon had sent me notification that it was delivered. I called the post office. They tried to explain to me that it was most likely in the bigger mailbox, for which a key should have been placed in my mailbox. I explained that there was no key and someone else had already opened the big box and took out whatever it was and nothing was there. The woman on the phone told me she'd call back first thing in the morning. Well, she didn't. Some neighbor dropped it off him/herself. Obviously, in less than two weeks, two packages on the same street were misdelivered. How often will this happen? Rediculous! P.S. USPS is just a hot mess altogether. My package wasn't delivered yesterday because "package was sent to the wrong facility and will now be delayed." Great. Today is a holiday, so maybe tomorrow? Two days late because someone doesn't know how to sort mail.

We have an app that shows what should be delivered that day. It's been three days and still one…read morebill and two letters have not been delivered. This happens on a regular basis. I don't know how this happens but certainly the delivery person is not doing their job. Also, today we found a letter addressed to someone in Glen Ellyn. It was clearly dropped and just ignored. This service is unacceptable. This is the third time we have posted here. Does the USPS really care? I don't think so, but the missing mail is important and hopefully it will show up. One stars for USPS because was forced to in order to post.. Awful. Horrible.

Love this little post office! Absolutely no wait, free parking right in front, clean, well-stocked!…read moreI was able to get money orders, stamps, and a card quickly. Javier is so helpful. Great visit today.

I went to the customer service office at 195 south Randall road. On 3-5-26. The lady behind…read morecounter said nothing can be done to stop them from giving me other people's mail. Was no help at all. Terrible service and mail delivery

I am very naive when it comes to the postal office-- specifically how to send out a package…read more I came into this location this afternoon with a package, and one of the female staff (I was unable to catch her name) was so helpful and didn't make me feel stupid for not knowing such a simple thing. ;) I will be coming here again for any postal needs!

the lady that worked today 06-15 refused to do our passports even with an appointment. not a single…read moreperson was in the post office. Terrible service!

SERVICE. Days we don't even get mail. Other days very late mail…read more Awful service. Leave packages outside garage not even delivered to front door

Went there today after making a passport appointment and could not have been happier with the help…read more The staff was amazing. Quick, knowledgeable and efficient.

In general the Batavia carriers have been good to great so that side of things lets them get 2…read morestars. The office itself gets zero stars. I ship a lot so I knpw most of the regulations. If I go to the counter I'll often get incorrect advice or hear them give other customers incorrect advice. The backroom people are slipping badly. About half my packages aren't getting departure scans which means I don't know where the package is until it hits a sorting center or occasionally until it is delivered. That makes the extra fee for tracking worthless. I go to the North Aurora PO when I can. It's the exact opposite there. Friendly counter staff and accurate scans. I recently dropped off a package there that was delivered before a package dropped off earlier at Batavia showed up in tracking as outside the office.

There is a table in the lobby to fill out a survey on your experience at the Batavia post office…read more However, there was no QR code or document on how to take the survey, so i'm on here. I visit the post several times a month. Many of the workers are consistently rude and arrogant and when there is an issue, they never take accountability or try to help. There is no one they can call. There is nothing they can do about it. Too bad, it's my problem. Not all are rude and unhelpful, but some are and I'm sure the post office already knows who. After my last encounter, I will be going to the St. Charles location.