Located in a strip mall near downtown Bartlett, this branch of our USPS has full services including…read morestaffed counters, package drop off, PO Boxes and inside mail drop off (we don't trust the outdoor mailboxes anymore for our critical mail). While I was waiting, I saw plenty of people park quickly to do a fast chore inside the post office. Having a post office as a non-stand alone, as part of a strip mall, definitely does not remind me of my youth...but have to admit, it is efficient.

Staff is not helpful, and full of attitude. Came to send a…read morepackage, had a printed address for him to reference at the desk he told me we needed to write it down. When I asked if he has a pen (unclear why I needed to write it). He rolled eyes, and didn't have a pen. Not a problem took it to our local UPS store down 59 and they not only were ok with typing in the address on the paper provided, they offered to tape up and send everything.

Consistently frustrating for no good reason…read more My last visit presented me with two employees screaming at each other at the counter while attending customers! One guy is telling the other to mind his own business and help the customer in front of him. Finally a supervisor comes out and yells "knock it off" to the two grown men arguing. The worst of the two was a guy I try to avoid as you can barely understand him, he prattles on endlessly, and is slower than molasses in winter. This place is emblematic of what has become the standard USPS experience.

On hold 1 hour and 20 minutes to c/o no mail service.They dont call u back.Mail delivery comes 2…read moretimes a week and they dont answer phone or requests made online.Im legally disabled and shouldnt roll across ice and snow to get to my mailbox.

Three times in the last 8 months this location has sent back mail for no good reason. Once it was…read morelabeled as no address found (the person has been at that location for over 10 years and other mail from me has gone through). The second letter stated there was no such unit (again, mail has been successfully delivered there). This last time they said there was not enough postage on the envelope. I took it to my post office and they said that the postage was more than adequate and they physically stamped it so it will be delivered. I'm aware that they may be understaffed, but I do my best job at my job even when we are also understaffed. Please do better.

Great place, efficient, easy access. Loved looking over & admiring the historic building while I…read morestood in line. I really need to find out more about this post offices' history. The PO Box door fronts are very attractive & very vintage! Just wish the lobby had a self serve machine for off hour mailing needs. All USPS locations should, imo.

i am picking up my mail because my mailbox was hit by a car and is not functional. I get an email…read moredaily with photos of each piece of mail. I just picked up my mail but only received yesterday and Saturday's mail. I just tried to call to make sure the rest of my mail is there for me to pick up but no one answered the phone. I am disabled and driving is very painful. I do not want to drive all the way back there only to be told I received all they have for my address. I don't see how that could be the case however since my email shows 9 pieces of mail, one being from the IRS. It looks like I have to drive all the way back there. This is not right.

do not go to this post office for your passport they don't know how to send in what you have to…read morethen tell you it's your fault!

We have an app that shows what should be delivered that day. It's been three days and still one…read morebill and two letters have not been delivered. This happens on a regular basis. I don't know how this happens but certainly the delivery person is not doing their job. Also, today we found a letter addressed to someone in Glen Ellyn. It was clearly dropped and just ignored. This service is unacceptable. This is the third time we have posted here. Does the USPS really care? I don't think so, but the missing mail is important and hopefully it will show up. One stars for USPS because was forced to in order to post.. Awful. Horrible.

Fine environment a little disorganized but good people. I like the Carol Stream,IL USPS a bit more…read morethough- they were able to track where my packages were and when they would be arriving at my doorstep.

I went to the customer service office at 195 south Randall road. On 3-5-26. The lady behind…read morecounter said nothing can be done to stop them from giving me other people's mail. Was no help at all. Terrible service and mail delivery

Javi was fantastic--so kind and incredibly helpful with my passport. I get nervous going to the…read morepost office because I never know how long I'll be there, how much it will cost, or exactly what I'll need, even after researching. Today was one of those days with unknowns, but Javi made the process easy and stress-free. I hope he's always there when I need to go!

the lady that worked today 06-15 refused to do our passports even with an appointment. not a single…read moreperson was in the post office. Terrible service!

The only reason this location stays open is because it's the only game in town. Sad state of…read moreaffairs that the hand made signs, lack of customer service and poor attitude of anyone working this location are allowed to remain. Where postal workers go to retire, while still on the payroll.

SERVICE. Days we don't even get mail. Other days very late mail…read more Awful service. Leave packages outside garage not even delivered to front door

Went there today after making a passport appointment and could not have been happier with the help…read more The staff was amazing. Quick, knowledgeable and efficient.

I know they deal with a lot but good lord these are the most rude and outright mean people ever…read more.. they don't know how to do the simplest things in their own workplace and get mad when you try to tell them exactly what you need(in my case a little pouch which they used to have self service but have taken away behind the counter).

I'm new to Batavia since last May and was so happy to have a main post office so close. Plenty of…read moreparking, great staff, clean and well stocked with everything for mailing. Also nice that there is an outside maildrop and inside too for packages and letters.