i am picking up my mail because my mailbox was hit by a car and is not functional. I get an email…read moredaily with photos of each piece of mail. I just picked up my mail but only received yesterday and Saturday's mail. I just tried to call to make sure the rest of my mail is there for me to pick up but no one answered the phone. I am disabled and driving is very painful. I do not want to drive all the way back there only to be told I received all they have for my address. I don't see how that could be the case however since my email shows 9 pieces of mail, one being from the IRS. It looks like I have to drive all the way back there. This is not right.

do not go to this post office for your passport they don't know how to send in what you have to…read morethen tell you it's your fault!

Wow! Not only does this building feel like a step back in time, the people are just as charming! It…read moresays 1853 on the sign but is the building that old? I'd believe it but really go see for yourself, it's amazing... The sound as you walk in the door and step onto the floor. The mail boxes all around. Loved it. Kind people working there and kind people popping in to get their mail which I adore. I'll never get stamps anywhere else from now on. Really fantastic. Bit of history here which we should treasure more!

On Monday April 20 I sent a Priority Letter from Wayne to Niles 35 miles away. As of the April 24…read moreit has not been delivered BUT might be delivered tomorrow. Over $11 to mail a letter 35 miles in 5 days. Ya never again. I'll use UPS or pay for a Delivery Service....

Friendly team members, quick service, Pleasant experience always! A lot of Amazon returns at this…read morelocation and I never have any issues. The employees are very helpful. Love this location!

The customer service doesn't deserve even 1 star. The ups…read moreworker ( a women) very very rude , always on the phone and threw stuff around, I mean ups doesn't deserve that, but she does.

Whenever I come to this particular USPS, three words come to me mind - nine inch nails. All the…read morewomen working at the counter have huge nails. The women tend to have attitude issues and work slowly. Nevertheless, my experience has so far been pleasant. I also got my passport photos developed Update: one of the ladies asked my name and commented I smelled good

Ratchet, Rude, and Completely Unprofessional - Worst USPS Around…read more This Carol Stream USPS location is an absolute joke. Every single time I walk into this place, it's the same miserable, nasty attitudes from employees who act like they're being forced to do their jobs. I've never seen so many people working in customer service who clearly have absolutely no business dealing with the public. The attitude behind that counter is straight-up ratchet. Long-ass nails, constant attitude, eye rolls, and acting like customers are bothering them just by asking a simple question. Maybe spend less time giving people dirty looks and more time actually doing the job you're getting paid to do. It's embarrassing that a federal agency allows this level of unprofessionalism. You'd think asking someone to mail a package was asking them to perform brain surgery. Nobody is asking you to roll out a red carpet. Just do your damn job without acting like the entire world owes you something. And where the hell is management? Does anybody supervise this circus? Because these employees seem way too comfortable treating customers like garbage. If you're that miserable coming to work every day, FIND ANOTHER JOB. Nobody in Carol Stream should have to put up with your nasty attitude just to mail a package. Absolutely pathetic customer service. USPS needs to clean house at this location and hire people who actually know how to treat customers with respect.

Love this little post office! Absolutely no wait, free parking right in front, clean, well-stocked!…read moreI was able to get money orders, stamps, and a card quickly. Javier is so helpful. Great visit today.

I went to the customer service office at 195 south Randall road. On 3-5-26. The lady behind…read morecounter said nothing can be done to stop them from giving me other people's mail. Was no help at all. Terrible service and mail delivery

This Post office has gone downhill in the past couple of years We sometimes get are mail late at…read morenight and we live right across the street from them. There was a young man sitting on some porches putting his mail together NO TRAINING poor kid.

Cant even give them one star. My regular carrier is the best, but when she is not there or in…read morevacation, its the worst service. This a business and we always have mail to go out, they dont come in to pick up mail when our regular carrier is gone! We haven't had anyone come in last 2 days . And they get how much for stamps? and a pension?

Three times in the last 8 months this location has sent back mail for no good reason. Once it was…read morelabeled as no address found (the person has been at that location for over 10 years and other mail from me has gone through). The second letter stated there was no such unit (again, mail has been successfully delivered there). This last time they said there was not enough postage on the envelope. I took it to my post office and they said that the postage was more than adequate and they physically stamped it so it will be delivered. I'm aware that they may be understaffed, but I do my best job at my job even when we are also understaffed. Please do better.

Great place, efficient, easy access. Loved looking over & admiring the historic building while I…read morestood in line. I really need to find out more about this post offices' history. The PO Box door fronts are very attractive & very vintage! Just wish the lobby had a self serve machine for off hour mailing needs. All USPS locations should, imo.

I started this review as a one-star but have increased the star rating after speaking with the UPS…read moreStore manager/owner "Brent," who did the right thing to correct a significant and seemingly purposeful inflation of all the dimensions on two large boxes by one of his employees. These increases of dimensional-weight with cubic-inch volume surcharges doubled the shipping price that we should have paid. I called and spoke to the employee who inflated the dimensions and he dismissively blamed "laser measurements and increasing shipping charges." When I contacted the corporate UPS Store headquarters at 800-789-4623 (CustomerRelations@UPSstore.com), they suggested I call and talk with the local franchise owner before escalating the complaint. I called and explained the situation, and Brent credited the difference to our credit card and saved me the extra time to dispute the charge with AmEx, enter a BBB complaint and file a claim for fraud. In the future, after being burned by this franchise, we will have our own measurements written on the box to cross-reference and match with what a UPS Store employee tries to assign. In any event, I appreciated Brent's responsiveness, acknowledgment and eventual reconciliation.

Handles all UPS shipping needs, with patience and helpfulness…read more Needed to handle a Amazon return. Plenty of parking (since it shares a giant parking lot with Jewel) and no wait since there were plenty of associates.