i am picking up my mail because my mailbox was hit by a car and is not functional. I get an email…read moredaily with photos of each piece of mail. I just picked up my mail but only received yesterday and Saturday's mail. I just tried to call to make sure the rest of my mail is there for me to pick up but no one answered the phone. I am disabled and driving is very painful. I do not want to drive all the way back there only to be told I received all they have for my address. I don't see how that could be the case however since my email shows 9 pieces of mail, one being from the IRS. It looks like I have to drive all the way back there. This is not right.

They have a ridiculous way of shipping your packages. You receive a tracking number and watch your…read morepackage go to numerous locations and then you're promised a date and it never arrives on time. I think the usps is just good at mail.

On Monday April 20 I sent a Priority Letter from Wayne to Niles 35 miles away. As of the April 24…read moreit has not been delivered BUT might be delivered tomorrow. Over $11 to mail a letter 35 miles in 5 days. Ya never again. I'll use UPS or pay for a Delivery Service....

Wow! Not only does this building feel like a step back in time, the people are just as charming! It…read moresays 1853 on the sign but is the building that old? I'd believe it but really go see for yourself, it's amazing... The sound as you walk in the door and step onto the floor. The mail boxes all around. Loved it. Kind people working there and kind people popping in to get their mail which I adore. I'll never get stamps anywhere else from now on. Really fantastic. Bit of history here which we should treasure more!

I frequently have to have packages redirected to this UPS store. They are always wonderful when I…read morecome in. These packages are heavy and can be cumbersome and they never complain. Always willing to help me even take them to my car. I use them for packages being sent as well. Really appreciate their care and concern. Not all UPS stores are the same.

The owner overcharges for almost everything -- even for supplies that UPS provides for free…read more Charging $1 just to tape a package is ridiculous when most other locations do it at no cost. They seem to add extra fees wherever they can. On top of that, the lady owner and her husband are extremely rude and unprofessional. The overall customer service experience was disappointing and felt very unwelcoming. If you have another UPS location nearby, I strongly recommend going there instead. Save your money and avoid the frustration.

Whenever I come to this particular USPS, three words come to me mind - nine inch nails. All the…read morewomen working at the counter have huge nails. The women tend to have attitude issues and work slowly. Nevertheless, my experience has so far been pleasant. I also got my passport photos developed Update: one of the ladies asked my name and commented I smelled good

On April 27th of this year (2026), I bought some ICY HOT BALM from Amazon.. or so I thought.. There…read moreis a history on Amazon of my package's journey from this facility, back to another (unnamed) USPS facility, to a location in Oak Park. Back and forth and back and forth. Now, there is no more history. I am assuming my package has been lost. So, the other day, I called Amazon. Big mistake. The Amazon "customer service" representative put me on a 3-way call with a USPO representative. He could NOT have cared less. He said my package had gone "loopy," or that's what I thought he said. Please. This place needs to be shut down. Or, the top people at the USPO just don't care at all that poor customer service is the norm with them. . Lord help us. WHY CAN'T I GIVE THIS PLACE ZERO STARS?

I went to the customer service office at 195 south Randall road. On 3-5-26. The lady behind…read morecounter said nothing can be done to stop them from giving me other people's mail. Was no help at all. Terrible service and mail delivery

Javi was fantastic--so kind and incredibly helpful with my passport. I get nervous going to the…read morepost office because I never know how long I'll be there, how much it will cost, or exactly what I'll need, even after researching. Today was one of those days with unknowns, but Javi made the process easy and stress-free. I hope he's always there when I need to go!

This my first review of a....post office... but here we go:…read more Waiting in line is the worst; everyone agrees with this (I assume). At a grocery store or wherever else a line is formed, more clerks/cashiers will come to the aid and open a new station to get through the line. Such is not the case at this establishment. In fact, there was an individual at the register not making eye contact with us and certainly not eager to help, and another person who consistently stepped away from the desk, and not in a sense to help a customer, but after helping someone they would step away so the next person in line can feel like a chump that much longer. The final rock star was a drone (see my tip) who said no words, wore no expression, and simply extended her hand for things. I handed her my ticket, she walked away in silence, came back with my box and dropped it onto the counter (she didn't set or place it). After any potential glass in the box had been broken, without a sound she extended her hand again apparently for my ID, then scanned it with her eyes and noticed the names matched. She handed it back and slid over the box, and I handed her a misdirected piece of mail I received, and as I started to explain that they don't live there anymore, she interrupted and said "Ok, thank you" so I just walked away. Maybe she was just running out of batteries? I'll give iHer the benefit of the doubt, I just hope she plugged in when she got back to her domicile. I didn't give 1 star because without the USPS I wouldn't have a coffee grinder amongst other things. However without the USPS I also wouldn't have 750 coupons a week for new siding or gutters. I gave 2 because this could be an off day; probably not. But that extra star will act as good hope that somewhere out there, someday, a person like you or me, have received--or will receive--good service from an employee here. I apologize for the rant, I just dislike feeling like I'm inconveniencing someone when I need them to do their job. They know exactly what they sign up for when they submit the application. They had numerous opportunities to back out during the interviews/background checks/drug tests/other government procedures for employment. I guess in retrospect it's my fault. I decided to live in an apartment, requiring me to go to the post office to pick up anything larger than a magazine. So if I hadn't moved in, I wouldn't have had to go to the post office, and I wouldn't have met the robot woman, and this rant-review wouldn't exist. Yeah, that's on me.... TL;DR: Prepare yourself to wait in line and have everything you need readily available, but don't bring your personality because it wont compute.

They had one person behind the counter and I waited 15 minutes to pick up a book of Stamps. I saw…read morethere were other individuals in the back, but no one came to help despite a line going out the door. When I got up to the front, the lady answered the client questionnaire for me rating herself the top score (the green smiley face). When I told her that was my client questionnaire to answer, she proceeded to argue with me and then tried to take my receipt away. She said her name was Choi and she was of Asian descent, but I don't think she was being honest. Very bizarre, unpleasant and unprofessional experience. Who does this?!

Three times in the last 8 months this location has sent back mail for no good reason. Once it was…read morelabeled as no address found (the person has been at that location for over 10 years and other mail from me has gone through). The second letter stated there was no such unit (again, mail has been successfully delivered there). This last time they said there was not enough postage on the envelope. I took it to my post office and they said that the postage was more than adequate and they physically stamped it so it will be delivered. I'm aware that they may be understaffed, but I do my best job at my job even when we are also understaffed. Please do better.

Great place, efficient, easy access. Loved looking over & admiring the historic building while I…read morestood in line. I really need to find out more about this post offices' history. The PO Box door fronts are very attractive & very vintage! Just wish the lobby had a self serve machine for off hour mailing needs. All USPS locations should, imo.

Consumers beware of this store's stunningly unscrupulous behavior…read more They tried to charge me $1800 to ship a 15-pound box to Massachusetts. The lowest they tried to charge me was ~ $700. We drove less than 5 miles away to another UPS store in Bloomingdale, IL, and had the item shipped for $300. This is outrageous and illegal. It was the worst form of fraud that I have ever experienced in over 30 years in DuPage County.

Handles all UPS shipping needs, with patience and helpfulness…read more Needed to handle a Amazon return. Plenty of parking (since it shares a giant parking lot with Jewel) and no wait since there were plenty of associates.