I went to the customer service office at 195 south Randall road. On 3-5-26. The lady behind counter said nothing can be done to stop them from giving me other people's mail. Was no help at all. Terrible service and mail delivery read more

Javi was fantastic--so kind and incredibly helpful with my passport. I get nervous going to the post office because I never know how long I'll be there, how much it will cost, or exactly what I'll need, even after researching. Today was one of those days with unknowns, but Javi made the process easy and stress-free. I hope he's always there when I need to go! read more

Love this little post office! Absolutely no wait, free parking right in front, clean, well-stocked! I was able to get money orders, stamps, and a card quickly. Javier is so helpful. Great visit today. read more

Real crap service. An email from them told me the wrong address to pick up a package. Long lines because understaffed. Mail delivered to wrong address. Poor coordination and communication. read more

Never had any issues here. They are nice and help you out. Unlike the one on Randall Rd. read more

I have been going to this post office for more than 10 years and have never had a service issue. Staff is always professional and knowledgeable. Additionally, our carriers are always friendly. read more

Lousy mail delivery. Every time Bruce the regular carrier is on vacation the mail gets delivered later and later. The USPS uses COVID-19 as an excuse for poor service. The mail carrier actually put a letter I had marked "Return to Sender" back in my box. Dumb incredibly incompetent carrier. The Elgin West Side Annex fixed the issue for about a week, but the mail is 5 hours late every day. Trevor Lawrence of the West Side annex is ignoring my emails. read more

Lost damaged mail, mailbox left open and wrong mail delivered to different addresses! spam mail and also inappropriate mail delivered to my mailbox! horribly rude mail people that tell me to pick up my mail at the clubhouse and told me they will stop delivering mail to me without even coming to our building! slamming my mailbox and trying to start fights with me ringing my door bell every time they deliver mail to our building sitting outside for more than an hour trying to start conversations with me for no reason sitting outside for an hour and a half this is harassment by your mail carriers! I already lived in a communist country with no access to mail and essential needs like finance, I don't need to be living like that anymore and should have access to reliable mail, I don't stand for no mail, I stand for reliable mail and I hope that's what you stand for too! lots of complains by our building that mail is damaged! Mail carriers should be fired with no pay and they should go to federal prison! They screwed up all my bills and should pay for all the damages! read more

Every time I go to this post office wait 15-20 minutes in line to find out out of 3 clerk windows there is no money orders this sucks I'm not going to this post office anymore it's every day Elgin post office sucks on randel rd read more

Horrible! There's always a long line with one, maybe two people to help. The one star is because most of the women that work there display a pleasant attitude. The manager (he's a male, not sure of the name) is really unpleasant. He's always rude and will do other things besides helping clear the line. Glad I moved out of the area. read more

I understand this is a difficult time for all businesses and the post office is no exception. I went in to the grove street post Office in Barrington to find out why a package never arrived at my house. I was given a phone number and the name Camille who is a supervisor over there. My first phone call she put me on hold for 20 minutes my second third and fourth call the phone was picked up and immediately disconnected without saying a word.on my last call I was put back on hold without so much as hello I finally gave up, if that is the idea of their customer service I am quite disappointed to say the least. read more

Yes, I still use the Post Office. Sometimes, you just don't know how many stamps to put on something and you don't want it returned and you definitely don't want to put more than necessary with the price of stamps these days. I had to mail a few letters for work so I made my way to the Elgin Post Office. Beware the one way streets, depending on which direction you are coming from. There is a huge free parking lot right in front of the post office, though, so don't worry about parking. I went to the post office during work, thinking I would be in and out. Apparently, I should have notified someone I was going there because I waited in line for 20 minutes! There was a line out the door. You would have thought it was Christmas season. Granted, it is the day after Independence Day and there are going to be more people than usual mailing letters and packages first thing in the morning since the office was closed yesterday, so don't you think it would be a good idea to have more than ONE PERSON handling all those people? God bless Leslie, who was the only employee handling the huge influx of people. She was great and took her time with each person, not giving any attitude or showing how frustrated she might have been with the situation. She is the reason this post office is getting that extra star. Give this woman a gold medal! Finally, 20 minutes later when it was my turn, another woman finally opened up another register. Sweet relief. If there is another post office in the area, I would definitely go there instead, but if you have to come here, see Leslie. She's a rockstar. read more

Retards don't know how to count postage. I mailed a letter it said 1.8 oz . A 55 cent stamp covers 1oz and an extra oz is 15 cents. I get the letter mailed back to me saying it needs 15cent postage. read more

There is nobody making sure that these people are doing their job right. They can keep people waiting in line. And I dropped a package and hasn't moved in 2 weeks. Get the not nice woman out of there please. read more

If I could give no star I would. This office is horrible and so disrespectful for a place that suppose to aid and assist. They stopped our mail without notification and talked to us like it was our fault....manger is disrespectful.., read more

Post office 66 Grove Ct Elgin, IL 60120, it's terrible and I only go here to pick up my package or shipping something out. Years I 've been going this location some of the ladies here who works at the counters that's been there for a long time have bad customer service. Majority don't even smile and have the look of like having a bad day or I hate my job look. Not sure if they realized that they're lucky to have their job that others wished ar in their place. I also felt sometimes some of these ladies working at the counter even though I want a particular shipment expedited the way I want it, which will even generate more money for USPS if they know it will cause them too much work to process the package, they will try to convince you mailing it different way. The only time they will be nice is when they are required to tell the customer to fill out the survey. They should be working with the USPS standards as a whole is to provide good customer service and generate more money regardless of how much work it will cause to complete a transaction. I wish these things could improve. read more

Nice employees, never had a bad experience in the years that I've used this location. They ship quickly, have never lost my packages.

This is one of the worse facilities I've ever been to. The people who work there are lazy and will not do anything more than they have to to help a customer out. Supervisor is worthless too. Went in to renew a passport today; no one could help because it was just too much to ask; you have to come in between 10am and 2pm as if no one works for a living. This place is a prime example of why the USPS has a bad names and holds to the characterization that Federal workers are lazy! If at all possible; I will never step foot in this place again. They should seriously look at what customer service should be. read more

this woman is not always not nice to me everytime i come to the post office! she should not be working in the cashier she doesnt have a nice personality and bery rude to customers! i hope she will have a hard time if she goes somewhere because even though people on the line are very nice ahe is very not pleasant!9 read more

This seems like a pretty busy place. I was here returning an item back, it was a long line and one of the staff members was checking each person and said, I could take this and scanned the box. VOILA it was done. So it was good and saved me time :) read more

I have stopped going to this post office. The lines are intolerable. Always understaffed. Counter employees engaging in lengthy conversations in Spanish with 10 or more waiting in line. Trash littering the outside. read more

I was here last Monday and I have to say that we had a great experience. We were greeted and the staff took care of us. The best thing of all is that they were amable.... I know. I have to say that it was a great experience read more

I will choose Fed Ex from now on. Thank you for making this an easy choice. I mailed a package on 3/5 going to FL for my dads birthday. Hoping it would get there regular mail (his birthday was 3/10). It's now 3/13, and package has still not been delivered. So assuming it here there tomorrow, that will be 9 days to get to FL! And I paid $37 to get it there. Jokes on me I guess. USPS, you have lost me as a customer forever! read more

Excellent service! Great individuals behind the counter! The office's central location sometimes make for longer lines and service times, but that is expected. read more

The staff handling the front desk are very friendly and helpful. As far as getting a return call from the supervisors regarding misdelivered mail, which was a government document, weeks later I'm still waiting. read more

No matter when you go there, there are always people in line. The post office often has other people that could assist with the line, but they don't. The post office took the clock down, I guess they don't want to see how long you have to wait... It will be a long time, even if there is only one person in front of you... read more