On hold 1 hour and 20 minutes to c/o no mail service.They dont call u back.Mail delivery comes 2 times a week and they dont answer phone or requests made online.Im legally disabled and shouldnt roll across ice and snow to get to my mailbox. read more

Staff is extremely rude & disrespectful! Go elsewhere. The young girl at the desk was completely out of line.

I have to give the ST.CHARLES,ILLINOIS POST OFFICE A 1 STAR. In person my IL family member has no issue, at the local post office in St.Charles,Illinois. But now? We see it is a big issue, with where the mail is going/why is it taking so long...WTF is going on . . . I am going to call to get down to the bottom of this for my favie aunt in Illinois. She has a child in jail til' November. I have a cousin (her son)serving a little time at the St.Charles,IL KANE COUNTY JAIL.(Adult Justice Center) and they been waiting for the mail to come now since, get this....APRIL 5th,April 9th! It make no sense. .The mail reach from where i am in PHILLY,PA (outside of NJ) only 3 days, not 1 week going on almost 2 weeks. and some are money orders for a family member birthday. Ridiculous.I know i was told it's ILLEGAL for such mail to be held like this. .I don't get why it is so hard to do what you're suppose to do and i am going to for my aunt call up there again today and i am also making a formal complaint for her. read more

I have only encountered courteous, efficient, competent employees here. What a breath of fresh air from the miserable experience it is to go to the Geneva or Batavia post offices! read more

Call me old fashion, but I like stopping by the post office! Usually, I go there to buy a sheet/roll of stamps or hand off special packages or mail, as of late, wedding invitations! Simply, I like dealing with a real person. It just makes me feel confident that my mail will be delivered. Plus, the staff at this branch is very nice. They've helped me weigh my letters, pick out postage stamps, and make sure my mail gets delivered to point B, especially those going out of the country. Did you know that Canada has particular lengths for letters? True Story! Overall, this branch is fairly clean and efficient. Sure, it can get busy during lunch hours but in general, the staff takes care of their customers in a timely and helpful manner. read more

Just visited this little gem, and I can tell you, I will NOT be visiting them again. After weeks of preparation, we were ready to mail our wedding invites. Blood, sweat and tears, as well as some serious coin on paper, went into our invite. The last thing we needed to do was find out the postage. We knew it was going to be more expensive than usual, since it was a square envelope and weighed more than a typical letter. So we visited the post office, not this one, but in a neighboring town. They greeted us, weighed it, measured it, even brought in reinforcements to confirm the postage price. And off we went to order our personalized postage from stamps.com. A few weeks later we stopped by the St. Charles post office to actually mail the invites. We were greeted by an extremely unfriendly woman, who proceeded to tell us the postage was wrong. We told her we had brought a prototype of the invite to another post office, and this was the postage price they gave us. She proceeded to manipulate the invite to the point of breaking it, in an effort to explain that it's rigidity put it in a different class of mail and it wouldn't be machinable. Mind you, the first thing we told her was that we wanted these hand cancelled. As we explained further, and asked questions, she told us we didn't want to listen and we needed to take it to the other post office to have it mailed. Even as we walked away she was still prattling on about our inability to listen. Needless to say, we went back to the original post office. The entire ride over we worried about what it was going to cost, since the St. Charles post office wanted double the original quoted postage. When we got there we were greeted, she weighed it, measured it, and took the invites. We even explained what we were told by the St. Charles post office, and she said they would take care of it. Imagine that, a friendly, competent postal worker. It's not bad enough the postal service has a bad reputation, but this particular post office in St. Charles is a perfect example of that reputation, but worse. read more

It's obvious that working at the post office is hectic and you're on your feet a lot. It's clear that a lot of customers are not very polite. The east side post office in St Charles, Illinois always seem to be okay. It's pretty much downtown near the Saint Charles Public Library and even though it is small we haven't had much trouble there in terms of super snippy workers. At the risk of having my mail perhaps even thrown in the garbage or worse, there is a manager, at least we think she has a manager who has long been at the West Side location who is one of the most rude people we have ever spoken to. There are several nice women who answer the phone if you have an aid on the west side, but one in particular is harsh and insulting and rude and dismissive. Delivering mail must be a really difficult job given the pressures and the sheer volume of the mail. But often times it is stunning to see the speed at which those little mail trucks can drive and some of the drivers don't seem to stop and think about little children playing in the area. We always deliver mail to our neighbors when we receive the wrong mail but if you ever bring it to the attention of a substitute carrier or some of the carriers in the nicest manner possible, very often and extremely hostile and rude retort is given to the customer. The bottom line is that we don't have any choices for mail except emailoh, so they know they have us over the barrel. Most are probably well-intentioned and some are very helpful but overall the reputation and the terminology called going postal still seems well deserved. When they're a very long lines out the door it seems to be time for everybody to go on break and have fewer workers available. read more

I wish I could give 0 stars. I have been mailing things that I sell online for over 2 years. Always use the same boxes. I stopped here since we were in the area, the employee refused to mail it! She said it was the wrong box. I guess this post office location goes by their own rules. Horrible customer service. read more

Bought postage with tracking via credit card and misplaced the receipt. They can't look up the receipt via credit card number!? Joke... Use UPS or FedEx if you want it done right. read more

Employees here are always very nice and efficient. Can get busy, but they try to move it along. No complaints.