This is my 'home' US post office location that I've visited at least weekly for the last 17 years…read more My overall rating is 3 stars, but 4 stars for the self-service features and 2 stars for the human-manned positions... I like that this PO location has a unit that allows me to send packages without waiting in long lines. And, yes there are often lines here. The thing is that the self serve machine only takes packages that fit into the metal storage unit attached to the machine. 4 stars for this feature. Now on to the human-manned staffers -- the word 'entitlement' comes to mind when I think of most USPS workers. Because while they are always polite, they are not actually friendly in any genuine sense of the word. I also DO NOT TRUST their package prices without first either using the self-service unit to get a price, or using an online calculator. CASE IN POINT: I wanted to ship a used 3/4 guitar to Arizona this week. I measured the package myself and then used an online cost calculator by USPS for the price. I knew the ground rate would be approx $20, and when the "human worker" gave me the price it was that amount but then she said the final price was closed to $48 once she keyed in the measurements. HUH? WHAT? I knew this was WRONG. I said I'd go elsewhere because I had used an online calculator and got the $20 rate... Hence, I went to Office Depot on Roosevelt and sure enough they matched my self-calculated rate. I then opted to spend a few more dollars and shipped the guitar via UPS because I was pissed at the "human" oat the PO.. My suggestion - try using the self service machine to ship. It's easy to use and at least you'll get an accurate price. Overall, USPS as a whole does a poor job in that they try to upsell you CONSTANTLY on services and features that you don't need, while also not being entirely helpful in providing even the most basic necessities such as generic package labels without having to buy them.

This Post Office is out of stock of many uses shipping supplies…read more As far as stamps they do not have a very big selection and some featured stamps are Out of Stock My biggest cimplain is that it would not kill these Postal Emploees to smile and say Good morning or Have a Nice Day back to you

The people at this post office are the hardest working professionals I've ever seen at a post…read moreoffice. When shanquilla is not behind the counter... She's in the back working or cleaning up the lobby... She's always busy... And the blonde lady with the tattoo on her arm of an anchor... She's always busy. She's a POSTOFFICE machine. And diamond is a gem. They work hard here. A little understaffed, but they try to make up for it by staying busy. Five star POSTOFFICE.

Open until 7:pm 5 days a week. What's not to like? Great knowledgeable staff…read more Hopefully the people who work there get enough support.

Took a package in at closing time, PO employee said she would scan it, but I had to leave. Never…read morescanned, never delivered, never found. I cannot trust this oak brook office with another package.

Had a great experience here. Yes, there is no stamp or self mailing kiosk. Walked up to the line,…read moreanother person at the counter. A USPS saw me and immediately said I could come to the counter and she quickly and efficiently helped me. Probably one of the quickest and best experiences I've had at a USPS location in quite some time.

The mail service in my area is absolutely terrible. I consistently get the wrong Mail nobody is…read morelooking at the envelopes and I don't get the mail. I'm supposed to get. I don't even know how they got one and a half star rating is absolutely the worst service you could possibly have how this continues is beyond my imagination, but I am totally unsatisfied. In Us recent seven day. I got the wrong Mail three times totally unacceptable especially at what they're charging to deliver something it's ridiculous.

I wish I could give ZERO stars. The staff at USPS in Glen Ellyn does not know their roles. They…read morecouldn't give a simple solution for Priority Mail. They made me buy the wrong envelopes (and USPS has no return policy). When I went to the Addison USPS location, the staff there said that prepaid postage stickers only work with Priority Mail. I was in the Glen Ellyn area the next day and wanted to drop off the envelopes I had purchased the previous day from Addison. The staff member said to her colleague, "I don't know how to do this prepaid-sticker thing," and the manager said, "These prepaid stamps aren't allowed anymore." I took the envelopes to Addison and described what the manager of Glen Ellyn said. She said, "Whaaat," laughed, then took the envelopes from me and gave me the receipt with the same stickers. Take me word, save your trip and your frustration and go the other nearest USPS.

The mail carriers tore my box off my siding my mailbox and they don't want to fix it I'm leaving…read morethe mailbox on the floor that way they can bow down every time they come to my house a trained monkey could do a better job than what they do

This is beyond ridiculous. No business has the right to call any department customer service. It is…read moreComputer I Can Answer Tell Me What I Can Do For You Service. I had to listen to a plethora about different mail services, passport services and listing everythin one needs...about 5 minutes worth of nothing. All I wanted to do was ask a question. Then I go on the ring-a-thon which I know they are ignoring because they either turned off the sound, or hear it and ignore it until the PAYING customer gives up and values their time more than the USPS.

I love this post office! The biggest perk to me is that the lobby is 24 hours, so I can stop by on…read moremy way to work and pick up flat rate boxes or use the automated kiosk to buy stamps and ship packages. USPS has made a lot of cuts on their tellers in the last few years, so the line gets really long if you need to pick up a package. However, the employees here are really nice and don't act like you're bothering them (as they did at my old post office.) I try to come at an off time instead of lunchtime or right after work. Another bonus: the office is open late. TL;dr: use the kiosk for optimal service.

I used to have a great experience at this post office. The 2 ladies who used to work here very very…read morenice and helpful and super accommodative with all the customers - I have seen them manage other customers as well. I have seen them go above and beyond. Recently however, it has become a mess. They have brought in some rude individuals who completely lack politeness or professionalism and not willing to even talk - leave alone help you. Went the other day and this person didn't even respond politely. Just got up and walked away. YUCK! @USPS - please hire and retain deserving people rather than those who are the face of your brand and kill the image / destroy the hard work that others have done before.

Easy location and polite staff, I was able to quickly scan and send on a package I had a label for…read morevia pirateship which gives me the best rates I know of. It is unfortunate stamp pricing has become polluted despite this being a government service we sponsor through our taxes, I always recommend political opinion formed through such things; those aware and willing to support our education, postal offices, and infrastructure are the best to lead this country!

This post office is severely understaffed. There's one guy who I've never NOT seen working: good…read morefor the paycheck but I can't believe his work life balance is good:( This location is always BOILING HOT or 5°! They must have boiler heat because in the dead of winter, they have the windows wide open (and it's still 1000°). Nothing here is updated or seems like anyone even cares. The TV on the wall is always set to a page where there's a login required. Such a beautiful building for such an icky experience inside. Everyone is friendly, but bare minimum friendly.

Worst customer service Tells me after we print there is a…read morecharge Love the Addison UPS store

Absolute garbage. Rude, arrogant, unhelpful staff that won't do their job. Dropped a package off…read morefor return and they refused it.

It's a post office, so disinterested staff are basically a given, but overall this wasn't a bad…read morepost office. I had a package to deliver, and because I am a glutton for punishment I waited until five days before Christmas to do so. Since I had an errand to run out in the suburbs I decided to stop at the post office there with the hope that I would not waste away in line. That turned out to be the right decision, because when I stopped here there were only four people ahead of me. My trip to this post office was complete in fewer than 10 minutes. It's a large post office; I think they have a lot of P.O. Boxes, which takes up a large footprint. There's a large parking lot, as well as a drive up postbox outside the building so you can post your stamped mail.

I know not to expect a lot of USPS these days but really, this location isn't even trying. I try…read morevery hard to go to one of the Naperville locations or the one in Oswald's pharmacy but sometimes this is just more convenient. Yesterday I went in to get one item. Paid with cash. The total was a dollar and some change and I had a larger bill and the exact change. The clerk asked me twice if I had a single, which I didn't. I finally told her, if I had one I would have given it to you but this is what I have. She muttered the whole time while making my change. Is it that she wasn't given enough bills in her till to carry her through the day, or was it the trouble of having to count to make the change? Whatever it was, the attitude is the same as I have gotten every time I have come in here. Honestly, get it together, because this kind of customer service is really poor.

Oh the post office, a place that is needed, yet painful at the same time…read more This location is super tiny and if there are more than two people in the lobby, it feels cramped. They tend to not have fun stamps in stock. Service can be slow, but is that the staff or the customers that are not prepared. I feel like staff make comments about what I am about to mail out. They get the job done, but I do procrastinate having to go inside. They do have an outside mailbox if you already have things stamped.

The Staff at the counter are always helpful and cheerful unlike most post offices. Mail is…read moredelivered on time and reliably. There is a great drop off area to place prepaid packages for shipment.