It's a post office, so disinterested staff are basically a given, but overall this wasn't a bad…read morepost office. I had a package to deliver, and because I am a glutton for punishment I waited until five days before Christmas to do so. Since I had an errand to run out in the suburbs I decided to stop at the post office there with the hope that I would not waste away in line. That turned out to be the right decision, because when I stopped here there were only four people ahead of me. My trip to this post office was complete in fewer than 10 minutes. It's a large post office; I think they have a lot of P.O. Boxes, which takes up a large footprint. There's a large parking lot, as well as a drive up postbox outside the building so you can post your stamped mail.

I know not to expect a lot of USPS these days but really, this location isn't even trying. I try…read morevery hard to go to one of the Naperville locations or the one in Oswald's pharmacy but sometimes this is just more convenient. Yesterday I went in to get one item. Paid with cash. The total was a dollar and some change and I had a larger bill and the exact change. The clerk asked me twice if I had a single, which I didn't. I finally told her, if I had one I would have given it to you but this is what I have. She muttered the whole time while making my change. Is it that she wasn't given enough bills in her till to carry her through the day, or was it the trouble of having to count to make the change? Whatever it was, the attitude is the same as I have gotten every time I have come in here. Honestly, get it together, because this kind of customer service is really poor.

Same experience as L.P. with missing postage. Two priority mail envelopes to separate destinations…read moredropped off inside and mysteriously disappeared, no tracking. Also had an issue where they wouldn't accept a prioroty mail USPS box as it was "folded improperly". So they made me put it in a new box with new label, but then wouldn't attach the label and wanted me to buy tape. Have been using UPS and FedEx since. Always amusing when one agent doesn't know how to do something in the computer system. The supervisor clearly knows but won't teach them and just disappears, leaving the lines to get longer and the other agent to finally give up and say they can't do it.

I'm very upset. I paid $50 for "Priority" Mail to Poland, which apparently means sending my letter…read moreon a month-long vacation around the world. It took a full month, wandered through other places it didn't belong, and still arrived later than a regular letter with a $5 stamp. And of course -- no refund. I'm not even asking for all the money back, just keep the stamp cost and return the rest. After this experience, I will never use the post office again. If this is "priority," and they tell you will arrive in 5 business days day then don't trust them !!!! One month to arrive !

If you have a package and are expecting it to arrive in a timely manner just know the morons at the…read morepost office will lose your shit even if it's addressed properly. When they were passing out brains not a single soul that works for this office was around to get one. Isn't it amazing the junk mail they discern as junk, we discern as junk we receive. But an important package they misplace. Your system that alerts about mail that's arriving for the day will show items arriving, you go to your mailbox and "shocking" they aren't there. Why we continue to support through tax dollars paying pensions, salaries, postage for a broken system is beyond me. Privatize it and see what happens to accountability and the way they spend money. Someone that answered the phone at the post office told me that she would have someone return my call today. Well guess what? I got no call. Your office sucks your people suck your service sucks

Everything the workers are nice you have to be patient every where. Stores, banks or restaurants…read morethey are the worst. This post office is very nice even open on Sunday. Keri S.

The mail service in my area is absolutely terrible. I consistently get the wrong Mail nobody is…read morelooking at the envelopes and I don't get the mail. I'm supposed to get. I don't even know how they got one and a half star rating is absolutely the worst service you could possibly have how this continues is beyond my imagination, but I am totally unsatisfied. In Us recent seven day. I got the wrong Mail three times totally unacceptable especially at what they're charging to deliver something it's ridiculous.

I wish I could give ZERO stars. The staff at USPS in Glen Ellyn does not know their roles. They…read morecouldn't give a simple solution for Priority Mail. They made me buy the wrong envelopes (and USPS has no return policy). When I went to the Addison USPS location, the staff there said that prepaid postage stickers only work with Priority Mail. I was in the Glen Ellyn area the next day and wanted to drop off the envelopes I had purchased the previous day from Addison. The staff member said to her colleague, "I don't know how to do this prepaid-sticker thing," and the manager said, "These prepaid stamps aren't allowed anymore." I took the envelopes to Addison and described what the manager of Glen Ellyn said. She said, "Whaaat," laughed, then took the envelopes from me and gave me the receipt with the same stickers. Take me word, save your trip and your frustration and go the other nearest USPS.

The longtime staff member (sole lady) at this post office location is truly exceptional. Although…read moreI'll be closing my P.O. box this week, I wanted to take a moment to recognize her for the consistently wonderful customer service she has provided throughout the many years I've visited the Lombard USPS at Yorktown Mall. She's truly the best. Thank you!

They won't even answer the phone! They do t deliver the mail and drop it on the floorread more

Half the time they are closed during business hours when they are supposed to be open. They close…read moreat 6:30 but have been locked up at 3:00, 4:30, and 3:30 within the last couple of weeks. Their self service machine doesn't work and even the parcel drop-off is jammed - so they can't accept any parcels. Might as well close this location!

Holy cow I would avoid this place at all cost. I walked in around 2:30 and there was a line at the…read moreself serve and one person at the counter. The employee YELLED at me that I was standing in the incorrect place to be in line with the most extreme attitude. 1. There were no signs 2. No one else in the lobby there was no signage as to where to start the line. The attitude and volume were uncalled for. In addition, like other reviews said, service is slow. When I got to the counter she proceeded to lecture me on how they cannot enter the address manually- this is when I used the self service kiosk. It took some time and too was slow but it printed all the information I needed. While at the kiosk I heard a heated argument which you could heard the employee yelling at another customer. Awful and slow service. Stay away.

Extremely slow, employees don't show up on time, and sometimes it takes them more than a day to…read morescan in dropped off packages. Sucks to have to drive all the way to Cass Ave, but I don't trust this location anymore.

Great old building in a tough location because it is near the downtown and growth for the many…read moredecades may make it difficult to park. However, that is just growth. But what causes to make this location close over 1/2 an hour EARLY yesterday, July 23rd 2026 makes it difficult. As me and another patron looked puzzled to have the doors locked, I needed to get my package scanned as I sell online and has a deadline. Luckily, I traveled to the Westmont Post Office, hoping they have accurate hours as they are open later. It was. (wheh!) As a result of asking a few others, I understand this is not something strange, but that shortages of a staff has been the result. So this is more common than not. Luckily for me, haven't been to this DG location in many years. My local post office is great (the best out of dozens in the area (Northlake) as are the other dozens of locations in the past few years. And since the USPS makes it difficult to find the phone number to verify that they are actually open with the hours they post online (and at their location), I will avoid going to this location in the future. .

nasty! little man in there being super sarcastic and snotty about my change of address. news flash:…read morehey PO try getting your act together to do a change of address for people- not change your ridiculous rules every 6 months, or make it so inefficient, then act like it's our fault when we ask a question. wish i knew the guys name but he was a little man with a snotty attitude.

by far, my favorite post office when I need to go to in to drop off a package or get desk help,…read moreeven though this isn't my town p.o. It's worth the extra mile driven for their courteous, friendly service. Usually I'm just dropping off a pre labeled package but they are quick to scan it which I appreciate so the intended recipient of the package knows it's on its way. the bad reviews are so OLD and not believable!

I had an extraordinary experience in customer service excellence because of a clerk #13 by the…read morename of Sharon‼ I came in literally right before closing and she was very busy working however, greeted me with professionalism, care, friendliness and patience as she helped me with my package and it was basically near closing time! Sharon stopped what she was doing to assist me and I saw her also multitasking greeting others with the same grace at the "9th hour," if you will‼ She anticipated my needs and exceeded my expectations in a matter of minutes‼ Thank you for hiring such professionalism in the person of Sharon‼

Improve on customer service, extremely rude people who are far from helpful. Do not come to this…read morepost office. They act as if they hate their job. Terrible people what jerks they are. Very disrespectful and they don't deserve you business.