It's a post office, so disinterested staff are basically a given, but overall this wasn't a bad…read morepost office. I had a package to deliver, and because I am a glutton for punishment I waited until five days before Christmas to do so. Since I had an errand to run out in the suburbs I decided to stop at the post office there with the hope that I would not waste away in line. That turned out to be the right decision, because when I stopped here there were only four people ahead of me. My trip to this post office was complete in fewer than 10 minutes. It's a large post office; I think they have a lot of P.O. Boxes, which takes up a large footprint. There's a large parking lot, as well as a drive up postbox outside the building so you can post your stamped mail.

I know not to expect a lot of USPS these days but really, this location isn't even trying. I try…read morevery hard to go to one of the Naperville locations or the one in Oswald's pharmacy but sometimes this is just more convenient. Yesterday I went in to get one item. Paid with cash. The total was a dollar and some change and I had a larger bill and the exact change. The clerk asked me twice if I had a single, which I didn't. I finally told her, if I had one I would have given it to you but this is what I have. She muttered the whole time while making my change. Is it that she wasn't given enough bills in her till to carry her through the day, or was it the trouble of having to count to make the change? Whatever it was, the attitude is the same as I have gotten every time I have come in here. Honestly, get it together, because this kind of customer service is really poor.

Thank you, Anna! Anna and her colleague helped me ship two parcels and got me set up with 5 sheets…read moreof really cool stamps. Thus location was totally stocked, both with shipping materials and stamps of cool designs, even 3 choices for International postage. My usual post office never has Priority materials and is frequently sold out of popular stamps as well as International stamps. Ramp entrance. Very clean. No wait. Private lot with free parking. Great experience!! I'll definitely come back next time I'm visiting Naperville.

Same experience as L.P. with missing postage. Two priority mail envelopes to separate destinations…read moredropped off inside and mysteriously disappeared, no tracking. Also had an issue where they wouldn't accept a prioroty mail USPS box as it was "folded improperly". So they made me put it in a new box with new label, but then wouldn't attach the label and wanted me to buy tape. Have been using UPS and FedEx since. Always amusing when one agent doesn't know how to do something in the computer system. The supervisor clearly knows but won't teach them and just disappears, leaving the lines to get longer and the other agent to finally give up and say they can't do it.

This location is bigger than the one downtown and has later hours, but good grief the people here…read morecan be mean. I called once to sort out where my held mail was (this location or the downtown one) and the woman on the line felt the need to read me the riot act for some reason. I asked her to please not yell at me because the information was not clear and she hung up on me. When I called back the line just rang and rang...professional government worker there :( Overall, the hours are better here than the downtown location, but service can really suck :(

EXTREMELY HIGHLY DISAPPOINTED IN USPS!!!!…read more My friend never received the package I sent him. The moment I was notified that the package has been delivered and let him know. Unfortunately, it was not left at his doorstep. I highly suspect it was accidently delivered to the wrong address on accident by the driver. I submitted a claim and two appeals I was denied. After this experience I plan to use FedEx in the future because I cannot rely on USPS for my future deliveries.

Of all the post offices in the area (comparing this one with Villa Park, Lombard, and Wheaton), I…read morefind that this one is the most consistently reliable with ability to actually send out a package. I am an eBay and Amazon seller, so I do a lot of my business over the weekend. I'd say at least 50% of the time, when visiting other locations in the area, the 24 hour kiosk is out of mailing labels, or the credit card reader isn't working, or they are out of Priority Mail packaging materials, or the bin is full so you can't add any more packages. This means that on many weekends, I end up driving from town to town trying to locate a post office where I can actually mail my packages. And I usually eventually end up here, since only a few times have they had any issue in my memory. So, long story short, if you too are a victim of the terrible service of the DuPage County post offices, play it safe and just drive out here. Average/3 stars is actually a pretty glowing review for a post office, in my book!

The mail service in my area is absolutely terrible. I consistently get the wrong Mail nobody is…read morelooking at the envelopes and I don't get the mail. I'm supposed to get. I don't even know how they got one and a half star rating is absolutely the worst service you could possibly have how this continues is beyond my imagination, but I am totally unsatisfied. In Us recent seven day. I got the wrong Mail three times totally unacceptable especially at what they're charging to deliver something it's ridiculous.

The longtime staff member (sole lady) at this post office location is truly exceptional. Although…read moreI'll be closing my P.O. box this week, I wanted to take a moment to recognize her for the consistently wonderful customer service she has provided throughout the many years I've visited the Lombard USPS at Yorktown Mall. She's truly the best. Thank you!

They won't even answer the phone! They do t deliver the mail and drop it on the floorread more

The service is extremely slow due to constant understaffing, and there's barely anything in stock…read more There's parking and public transit nearby.

Half the time they are closed during business hours when they are supposed to be open. They close…read moreat 6:30 but have been locked up at 3:00, 4:30, and 3:30 within the last couple of weeks. Their self service machine doesn't work and even the parcel drop-off is jammed - so they can't accept any parcels. Might as well close this location!

Usually, the Mail Carrier is the same; recently I have observed what appears to be training of…read moreanother Mail Carrier. 07/30/21-Friday, I checked my mail to find a Final Notice with a Sorry we missed you while you were out but I do not recall any buzzer being buzzed that day & an Available for pick up after 07/27/21, listed as a Final Notice & a We will hold until 08/02/21. WHERE WAS THE FIRST NOTICE & WHY SUCH A SHORT TIME FRAME??? Prior this year, I have also not received mail sent from this same Sender with no return to this Sender relating to Personal Counseling Matters, UNTIL mid-July when I received another peach slip with a .49 cents due. THIS WAS FROM MARCH, 2021. Post Office, where had this been all that time, it was thick enough NOT to miss. On hold over 35 minutes now waiting to discuss current issue with 800-275-8777. Approx. after 44 minutes answered & they could not find the code in the system, sent through to hold for another day, I was advised they are only delivering one notice so I advised they need to change what they have in writing on their peach slips which lists: First Attempt & Final Notice. Well, just received a call from Post Office at 1:32 p.m. stating this was from 07/01/21 & when finally delivered 08/03/21 it was Postmarked 06/22/21. UPDATE: While I was advised by Post Office this was from the beginning of July 2021. I never received a 1st notice or I would have been in to pick it up. We went in to the Post Office last month & picked up a letter postmarked MARCH 16, 2021. Something is amiss here Post Office! So why did the Downers Grove Post Office hold onto PRIVATE SENSITIVE CONFIDENTIAL PERSONAL MAIL since March, 2021 when I only received the Notice mid-July 2021 along with .49 Postage Due only to have another from the same SENDER done in a similar fashion? Seems like it was unsealed & resealed also. Nothing is meant to be false, misleading, misconstrued, misinformation, et al.

Great old building in a tough location because it is near the downtown and growth for the many…read moredecades may make it difficult to park. However, that is just growth. But what causes to make this location close over 1/2 an hour EARLY yesterday, July 23rd 2026 makes it difficult. As me and another patron looked puzzled to have the doors locked, I needed to get my package scanned as I sell online and has a deadline. Luckily, I traveled to the Westmont Post Office, hoping they have accurate hours as they are open later. It was. (wheh!) As a result of asking a few others, I understand this is not something strange, but that shortages of a staff has been the result. So this is more common than not. Luckily for me, haven't been to this DG location in many years. My local post office is great (the best out of dozens in the area (Northlake) as are the other dozens of locations in the past few years. And since the USPS makes it difficult to find the phone number to verify that they are actually open with the hours they post online (and at their location), I will avoid going to this location in the future. .

They were out of numbers.. so they went old school and said "next!" and there I was…read more I was in to pick up a package this day, she took my slip and disappeared in the back for a couple of minutes.. I had a pleasant conversation with the guy next to me. She came back and apologized for taking so long. I was gobsmacked, befuddled.. astonished "Postal Service" has been a lifelong oxymoron.. I collected myself.. and said thanks.. but I didn't think you were gone long. She looked at me a said.... wait for it....... wait...... "I really appreciate your patience sir" As I was leaving in a somewhat stuperous state.. I looked back at the building and... yes, it really did say United States Postal Service (it's also one of the older cool ones Circa 1933)

nasty! little man in there being super sarcastic and snotty about my change of address. news flash:…read morehey PO try getting your act together to do a change of address for people- not change your ridiculous rules every 6 months, or make it so inefficient, then act like it's our fault when we ask a question. wish i knew the guys name but he was a little man with a snotty attitude.

Pleasant and helpful staff. I won't go to the Downers Grove post office near my house. I prefer…read moreWestmont.

Went in to get the form to forward mail met one of the…read morerudest people i ever met reminded me of how the DMV used to be - rude not a smile or hello, talked down to you i asked for the form she said we don't have any go to another post office and i did filled the form out and my mail never ever did get forwarded in spite of a verification letter Honestly Westmont post office they need to fire everyone and start over So if you like someone being rude and disrespectful the Westmont post office is the place to go Don Dean