This Post Office location is much smaller than the ones in neighboring towns and it doesn't offer some of the usuals most of us are accustomed to, like stamp machines, Xerox machine, Self serve package weight and mail options. But I do love coming here because most of the postal workers are very nice and helpful. I've used them for several services: mailing packages, certified mail, overnight deliveries and everything has been a breeze and I've had no issues getting these services done well and efficiently. They are very helpful with passport services as well. Like all businesses, there's always one or two folks that could use a lesson in customer service, and most of the time, I try to avoid their line if I can. But kudos to the smiling helpful ones, they seem to take pride in their work, Even when rude customers make comments about the wait in line, they are always helpful and never cop a a bad attitude. read more

The mail carriers tore my box off my siding my mailbox and they don't want to fix it I'm leaving the mailbox on the floor that way they can bow down every time they come to my house a trained monkey could do a better job than what they do read more

This is beyond ridiculous. No business has the right to call any department customer service. It is Computer I Can Answer Tell Me What I Can Do For You Service. I had to listen to a plethora about different mail services, passport services and listing everythin one needs...about 5 minutes worth of nothing. All I wanted to do was ask a question. Then I go on the ring-a-thon which I know they are ignoring because they either turned off the sound, or hear it and ignore it until the PAYING customer gives up and values their time more than the USPS. read more

Horrible customer service.Employees don't know who to do their job and be nice to customers.Post office should provide training to their employees.Because I never see more uneducated and mean people in my entire life!!!!!! Stay away from Addison post office!!! read more

The staff here are very rude, very unprofessional, and they look like they don't even have the motivation to help people, I would recommend you go to a different post office because this location sucks read more

Back again dropping off another package. Wasn't too busy this time. Maybe because it was a Thursday morning. Lady's were very nice and helpful in where to put the packages. I overheard a conversation of one of the workers welcoming her regular customer in so that he can get his stuff from his p.o. box. Not sure why all these negative reviews, love this location! read more

USPS - package - Post Offices Near Me - Addison, Illinois

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I've waited 10+ minutes multiple times, sometimes with five people waiting behind me, trying to politely get someone's attention. I then saw them texting and on the phone in the back. I recently went and they just had their office space closed at 3 pm on a weekday, despite the website saying 6. Employees are nice enough once you get to that point. read more

five postal carriers and still cant get my mail on a daily routein. No I see my new carrier comes later night with a cap light on this head to see the mailbox and stairs. Its 7pm and still waiting for a package to be delived that USPS states its on its way...On its way? Around the world for eighty days and back? read more

amazing worker named Denise was so kind to help me and my sister today! it was busy when we went but she handled us so professionally. very nice and sweet person truly and incredible and very cool person. I hope anyone who comes by this post office will be able to have Denise help them with any future packages or passports! She was able to help us get our passports done very professional I am satisfied. 10/10!! read more

I went to the post office today and the black lady with short hair is rude as HELL. Maybe if they would take some classes on how to treat their customers people wouldn't be short temper with you. I wanted to send a package and I wasn't gire how many stamps or how much and she said I can't put stamps on a package that is more than 13 on es so how many inches is this and she says it's in the receipt and charges me $5 something and I'm thinking wow it was more than 1 pound and nope it was almost 6 ounces. I go back and I ask her why to explain I'm confused she is raising her voice to go back in line. Anyway I left mad and still confused. This is why I like doing things online and buying postage at home so I do t have to deal with these people rude people. I know this won't make a difference and nothing won't get done. read more

I wish I could give the place a one star , the Russian lady clerk was so horribly rude and looked like she hated her life. I tried to ask for a simple thing and ship out two items and she refused and said they don't have a printer... what post office doesn't have a printer ? I hope she gets fired. read more

Our regular carrier retired in August. Seriously, will 5th Avenue ever again get their mail during regular business hours!!! Or, in somewhat of a timely manner.... Ridiculous service! read more

Again, this office and it poor management show it is infecting its employees by doing the simple job of delivering the mail or at least correcting the ones that are doing a poor job. I have now received someone else's mail twice in the same week. Addison Post Office and its carriers... YOU HAVE ONE JOB, DELIVER THE MAIL TO THE PROPER ADDRESS. And when a customer comes in to explain a situation, don't cop an attitude and shrug it off. We are all dealing with tough times right now, and this is nothing new at this location. Management either needs to go or needs to learn proper customer service skills so the rest of the office can also have a positive attitude and be happy about their jobs. read more

Whenever I put my mail delivery on hold, I always indicate on the card that I will pick up my mail. Why is my mail on my letter carrier's vehicle whenever I indicate that I will pick it up? Why? Any other community I lived in the local post office would hold my mail and the mail would be at the post office for me to pick up. Why is this a problem at the Addison post office? Why? read more

Yeah, this place sucks. The people at the DMV are even better at Customer Service ...and that's saying something. read more

went on vacation about a week ago and put in a hold on my mail came back to coll the mail and was asked if I wanted to resume delivery of my mail and I told the clerk that was helping me that yes resume delivery well it's now a week later and no mail WHATS THE DEAL PEOPLE oh I know I spoke English read more

very poor customer service. This black woman was very rude and wore her mask below her nose. She was short with me when I was trying to purchase an envelope (which was not stocked in the rack). As a person in public building she should have wore her mask in the correct manner. I visited this post office at 2 pm on a Monday and I was the only person requiring help. I I've in Addison but usually go to the much nicer wood Dale post office. I guess she forgot she works for me! read more

I would give a 0 if they have the option to do so. The Asian guy was really bad attitude and uneducated. He turned down the Asian reputation in the others race. I'm Asian too but I feel bad for our Asian community . read more

Easily One of the worst customer service experiences I've had. This place knows how to hire absolute trash. Came in looking to see if any mail was sent back due to issues with my apartment. Asked the Short girl with A lazy eye if I had any mail and she rolled her eyes asked for my address and just walks in the back for 4 minutes or so... comes back because she hears her cell phone ringing. She answers her cell phone and points at me and goes "no mail whose next" lol couldn't make this up. Wish I could give 0 stars. read more

Id rather give a 0. Terrible service. Not friendly and disorganized. Id rather drive 20 minutes out of my way to go to another post office. Unprofessional and honestly nothing will change. This has been a stigma about post offices. But this one is the worst ive ever been. Handful of visits from me and other friends with the same verdict. read more

Definantly the worst usps location of them all, the building has no ac with lines stretching out the door with not enough workers, mail man decides to skip a day from delivering packages when he pleases, didnt even show up on a Thursday when they get sunday off anyways. The asian guy is a total piece of work have fun with that guy at the front desk. Place needs to be way more efficient. Such a sad place to be in honestly read more

Sadly I am stuck using this location as it is right down the road from my office. I have been going here for 5 years and it is always hot in the building and understaffed. The staff are never pleasant and act like they don't want to be there. Today however was the day I met the incredibly rude and ignorant manager, Evelyn. 'Polite' and 'Customer Service' must not be words she is familiar with. From now on I will be driving out of my way to the Lombard location. read more

THE WORST PLACE TO GO everyone is so rude there can be a line and they just walk around and talk to each other. they go in "lunch" in the worst time and don't care about who is there keep in mind there's times that some services end and they chose to go on break 30 minutes or 40 minutes before the service ends and they take their sweet time. read more

Just one guy working, who by the way looks like he was called in on his day off, hair all messy, face all unshaven. Then the AC was off or not working. Thank God I don't live by this post office. ZERO STARS!!! read more

Simply said, the Addison Post Office is the second WORST (Elk Grove being the WORST) Post Office within a ten mile radius. The female employee working the counter October 6, 2018 at 1:30 p.m. should be loading trucks out back, nowhere around the public. read more

My experiences are extremely satisfactory, often pleasantly surprised by customer service provided by the employees at this post office Today I spoke with Evelyn over the phone she went far beyond what is expected Although my situation isn't resolved (Fedex envelope accidentally deposited into their USPS box) after speaking with her I do not feel hopeless. read more

If I could rate this as a 0, I would. I've had 4 packages come through this post office. 4. NONE of them have arrived at my home. 0. I have a higher chance of dying from the plague than received a package in the mail if it comes through this place. When I tried to call to get an update on my packages, I was notified that the post office is only open for 4 hours a day. How is that even possible when the average work week is 40 hours and all other post offices in the area are open until 5 everyday except sundays? Terrible service, I'll just drive to wherever my items are assembled before I ever assume my packages will show up on my front doorstep from here. read more

I once went ther to grab a package that was there and the white lady let me get my package. Today I went there some black bitch was there with short yellow hair catching an attitude for no reason when I told her I don't I'd it before. They do not do anything here the black bitches here are fucking rude as hell and always have an attitude to where you want to smack them. My package was there for 2 hours and she saying it hasn't been scanned and told me to wait till tmrw when it said my package was there since 9am so that means they were just in there sitting on their ass she didn't even try to go look for my package. Then said you know how many packages we have back there of course I dont. I swear to god if I had a choice to get my package sent somewhere else I would because these mother fuckers make you want to slap a bitch on god bro. I try and be nice but people sure make you want to fucking smack them read more

If I could give this post office zero stars I would. They don't deserve the one star. A short African American male was the one at the counter while I was trying to ship out my package. I asked for tape as I have done before at this locations and others. He responded with 'we only sell the tape here'. I told him I have done this multiple times and have used the tape and they always have it available for customers. He then proceeds to give me regular small office tape (not the one I normally use). Very unfriendly. read more

Worst staff ever. The Asian guy is always in a bad mood and is very rude to customers. My mom went today and got attitude from him while she was buying her stamps. My dad went last week and he also gave him attitude on a simple question. Lacking customer service. If you don't like your job then quit.. read more

I have lived in Addison for 5 years and I have never had a positive experience with this post office. I usually receive my packages late, the staff never knows what's going on, and when you go in there the staff is rude and rushed. read more

This post office just keeps getting worse and worse. Line is always out the door always one person at counter. Their are a few good staff members, just poor management. I spend a lot of money at this branch, consider going to itasca or wooddale. read more

Staff is rude, go to the one in Lombard if you can because the women working in the front do not know the meaning of customer service.

This post office is far from professional, from a mailman that is disrespectful to the staff it self! Sad they are allowed to treat people like this! I went in for passport and lady explains to me how to do everything after 1 hour of talking to her (totally nice by the way) when I went in the next day she tells me about appointment that had to be made online... not once in devious convo was I told. Totally disrespectful all of a sudden... now the mailman refuses in taking mail because if issues with neighbor. Penalizing next in the long run. So I've made daily complaints about not getting my mail so I did the digest where they tell me the mail I'll get daily I went 3 with no mail go in and I'm told by other rep they probably left it with neighbor!??? Probably after telling me that daily email is incorrect and asking if they were certified!!?? More than likely threw away! Sadly how can people Be so ugly! read more

Again now twice since November I haven't been receiving my mail... I called Addison post office twice.. Since I know a letter I'm waiting was mail Jan. 27Th from Maryland this was before there storm. And yesterday was February 3rd The woman who answered the phone stated they are delivering and that they are trying there best to get the mail out. My place is right next to a major intersection the streets other than in unincorporated areas are plowed and so are the sidewalks in and around my neighborhood. I saw a mail truck on a very poor plowed street in one of the unincorporated areas earlier in the day. So how come they can't seem to deliver to my block that is very clear ? read more

Avoid this place. The service is slower than waiting for a drink and appetizer at a restaurant and the people are RUDE. Worst post office I've ever been to. read more

I have had the worst problems with the Addison post office every single darn time there is a substitute my outgoing mail never gets delivered and I even write a big note on top of my mail box in big letters stating please deliver my letters inside mailbox and its attention postal service how they can miss that I have no understanding of it these people do not know how to read and just shove your mail any kind of way in your box. I have no problem with the regular postman but every time there's a substitute and this has happened several several times they leave my letters behind with a huge note that I have on top of my box and with all the complaints that I have called and said it is to my surprise that this is still happening and these people are not fired read more

I called today and spoke with "supervisor" Martin at this location regarding a package that was marked as delivered on the USPS website. He was very rude, cut me off as I was speaking and would not look up the information online until I insisted; he stated it shows up as delivered and that's that. Once he actually looked up the information he put the call on hold for a few minutes came back on the line and said "It's here." When I asked him to confirm what he said his attitude got even worse (didn't seem possible) and he mumbled confirmation that they did not actually deliver the package as he originally stated. read more

If I could give 0 stars, I would. This place has workers that are not happy to be there it seems like, they are rude & not helpful whatsoever. It was worst than being at a DMV. read more

This post office is the worst. I didn't know that a USPS could decide when and if they will deliver mail. Today isn't a holiday, there is no bad weather, but nobody in my neighborhood had mail picked up or delivered. This post office needs new management and new employees. read more