I'm almost always a bit discombobulated when I walk into this post office to ship an item I've sold…read moreon ebay. I'm new to the process and find it a bit stressful, but the employees here are always kind, patient, & helpful. They also keep the line moving faster than I've ever seen at any of my previous local post offices! Today was probably the most stressed I've been and I regret that I was a bit crabby with the original clerk, even as I apologized and admitted it was not her fault. My shipping cost estimates (by weight and dimensions, according to ebay) were WAY off and I was a bit overwhelmed realizing I might lose money on 3 items. Thankfully, VALERIE swooped in like a sweet, calming angel from heaven and patiently helped me through the process of finding the cheapest shipping options and packaging available. I was obviously grateful for the money saved, but Valerie's kindness and ability to calm me down when I felt so foolish, stressed out, and upset was far more valuable. Thank you so much, Valerie! I hope the Villa Park post office realizes what a gem they have in you!

The people at this post office are the hardest working professionals I've ever seen at a post…read moreoffice. When shanquilla is not behind the counter... She's in the back working or cleaning up the lobby... She's always busy... And the blonde lady with the tattoo on her arm of an anchor... She's always busy. She's a POSTOFFICE machine. And diamond is a gem. They work hard here. A little understaffed, but they try to make up for it by staying busy. Five star POSTOFFICE.

This post office is severely understaffed. There's one guy who I've never NOT seen working: good…read morefor the paycheck but I can't believe his work life balance is good:( This location is always BOILING HOT or 5°! They must have boiler heat because in the dead of winter, they have the windows wide open (and it's still 1000°). Nothing here is updated or seems like anyone even cares. The TV on the wall is always set to a page where there's a login required. Such a beautiful building for such an icky experience inside. Everyone is friendly, but bare minimum friendly.

Easy location and polite staff, I was able to quickly scan and send on a package I had a label for…read morevia pirateship which gives me the best rates I know of. It is unfortunate stamp pricing has become polluted despite this being a government service we sponsor through our taxes, I always recommend political opinion formed through such things; those aware and willing to support our education, postal offices, and infrastructure are the best to lead this country!

The longtime staff member (sole lady) at this post office location is truly exceptional. Although…read moreI'll be closing my P.O. box this week, I wanted to take a moment to recognize her for the consistently wonderful customer service she has provided throughout the many years I've visited the Lombard USPS at Yorktown Mall. She's truly the best. Thank you!

They won't even answer the phone! They do t deliver the mail and drop it on the floorread more

Of all the post offices in the area (comparing this one with Villa Park, Lombard, and Wheaton), I…read morefind that this one is the most consistently reliable with ability to actually send out a package. I am an eBay and Amazon seller, so I do a lot of my business over the weekend. I'd say at least 50% of the time, when visiting other locations in the area, the 24 hour kiosk is out of mailing labels, or the credit card reader isn't working, or they are out of Priority Mail packaging materials, or the bin is full so you can't add any more packages. This means that on many weekends, I end up driving from town to town trying to locate a post office where I can actually mail my packages. And I usually eventually end up here, since only a few times have they had any issue in my memory. So, long story short, if you too are a victim of the terrible service of the DuPage County post offices, play it safe and just drive out here. Average/3 stars is actually a pretty glowing review for a post office, in my book!

The mail service in my area is absolutely terrible. I consistently get the wrong Mail nobody is…read morelooking at the envelopes and I don't get the mail. I'm supposed to get. I don't even know how they got one and a half star rating is absolutely the worst service you could possibly have how this continues is beyond my imagination, but I am totally unsatisfied. In Us recent seven day. I got the wrong Mail three times totally unacceptable especially at what they're charging to deliver something it's ridiculous.

I had a problem with a delivery and called the post office and they did an exceptional job of…read moregetting involved and located with a distant neighbor who was not helpful until the post office explained it was a crime to keep the package. I have used this post office frequently and they are always nice and responsive. I have spoken to the supervisor about their great attitude and helpfulness.

Im a senior out $65 for delivery of my oral b toothbrush to the wrong address as admitted by the…read morecarrier taken off my route. I am on my third appeal to be reimbursed! No one is helpful.. senior abuse. I can't even go to my post office now because I do not trust them. We've had a turnover of carriers and I am very disappointed! My neighbors agree..lost mail; wrong mail etc. Big business screwing the customers!

Pleasant and helpful staff. I won't go to the Downers Grove post office near my house. I prefer…read moreWestmont.

Went in to get the form to forward mail met one of the…read morerudest people i ever met reminded me of how the DMV used to be - rude not a smile or hello, talked down to you i asked for the form she said we don't have any go to another post office and i did filled the form out and my mail never ever did get forwarded in spite of a verification letter Honestly Westmont post office they need to fire everyone and start over So if you like someone being rude and disrespectful the Westmont post office is the place to go Don Dean

Usually, the Mail Carrier is the same; recently I have observed what appears to be training of…read moreanother Mail Carrier. 07/30/21-Friday, I checked my mail to find a Final Notice with a Sorry we missed you while you were out but I do not recall any buzzer being buzzed that day & an Available for pick up after 07/27/21, listed as a Final Notice & a We will hold until 08/02/21. WHERE WAS THE FIRST NOTICE & WHY SUCH A SHORT TIME FRAME??? Prior this year, I have also not received mail sent from this same Sender with no return to this Sender relating to Personal Counseling Matters, UNTIL mid-July when I received another peach slip with a .49 cents due. THIS WAS FROM MARCH, 2021. Post Office, where had this been all that time, it was thick enough NOT to miss. On hold over 35 minutes now waiting to discuss current issue with 800-275-8777. Approx. after 44 minutes answered & they could not find the code in the system, sent through to hold for another day, I was advised they are only delivering one notice so I advised they need to change what they have in writing on their peach slips which lists: First Attempt & Final Notice. Well, just received a call from Post Office at 1:32 p.m. stating this was from 07/01/21 & when finally delivered 08/03/21 it was Postmarked 06/22/21. UPDATE: While I was advised by Post Office this was from the beginning of July 2021. I never received a 1st notice or I would have been in to pick it up. We went in to the Post Office last month & picked up a letter postmarked MARCH 16, 2021. Something is amiss here Post Office! So why did the Downers Grove Post Office hold onto PRIVATE SENSITIVE CONFIDENTIAL PERSONAL MAIL since March, 2021 when I only received the Notice mid-July 2021 along with .49 Postage Due only to have another from the same SENDER done in a similar fashion? Seems like it was unsealed & resealed also. Nothing is meant to be false, misleading, misconstrued, misinformation, et al.

Great old building in a tough location because it is near the downtown and growth for the many…read moredecades may make it difficult to park. However, that is just growth. But what causes to make this location close over 1/2 an hour EARLY yesterday, July 23rd 2026 makes it difficult. As me and another patron looked puzzled to have the doors locked, I needed to get my package scanned as I sell online and has a deadline. Luckily, I traveled to the Westmont Post Office, hoping they have accurate hours as they are open later. It was. (wheh!) As a result of asking a few others, I understand this is not something strange, but that shortages of a staff has been the result. So this is more common than not. Luckily for me, haven't been to this DG location in many years. My local post office is great (the best out of dozens in the area (Northlake) as are the other dozens of locations in the past few years. And since the USPS makes it difficult to find the phone number to verify that they are actually open with the hours they post online (and at their location), I will avoid going to this location in the future. .

Great and friendly service. I had to return equipments for ComCast and they took care of everything…read morefor me, free of charge and hassle free. Easy parking and it's in the same plaza as Little Caesar's.

The owner is rude and argumentative. Save yourself a headache and pick a different UPS Store that…read moreisn't unprofessional

I definitely agree about the long line issues from previous reviews. Usually only one person…read moreworking the front counter, making it have a wait up to 10 minutes in some cases. I've seen people walk out, giving up on waiting! Other than that, the staff is pretty helpful and nice here. You can get a full range of services, including passports. I like that they will make recommendations on what would be most cost effective, instead of letting you rip yourself off buy thinking there is only one way to mail something! I come here often for my eBay sales, and the prepaid shipping I've done usually doesn't have a problem either. Thankful for this site!!

Horrible experience. First time dropping off packages from WhatNot orders and the man at the…read morecounter would not accept the 25 SMALL packages because he would have to scan them all individually and I didnt have a manifest to assist with an easy one time scan. I told him sorry I did not know that a manifest was a requirement and I would look into it for next time, and that I already scanned them in the app and didn't need him to, I just needed them dropped off and he would not take them until his coworker told him just to put them to the side and she would scan them. 0/10 service from James Lajewski, he was incredibly rude and arrogant.

Stopped in to drop off a couple Amazon returns. It turns…read moreout that Thursday afternoon (the day after Christmas) is a great time if you're trying to avoid crowds. Lol I didn't get the gentleman's name who helped me at the counter. I accidentally mixed up the two packages that he scanned for me, but he quickly resolved it without issue. I wish I got his name because he provided excellent customer service and was quite cheerful. Even with my mixup, I was in and out of there within a few minutes . Another thing I noticed on my drop off package receipt, is that they provide a discount code for some of their services. Their prices are already reasonable, so this is a nice little bonus. Another bonus is that Petra falafel recently opened. I grabbed one of their take-out menu so that I can easily order from them in the future.

This is the worst store ever. I went to return two Amazon returns, in the original Amazon shipping…read moreboxes. The manager (Alex) whom was at the register told me. "Amazon wont accept these in the original shipping packaging" I responded " that is the silliest thing I have ever heard." So I unpacked the two items and swapped boxes. "There, no longer in the appropriate shipping package. He then said, this needs to be double boxed, you can buy a box here. I said, it didnt ship to me double boxed. He responded "i'm also not re-taping your package" This is not a free tape store. You can purchase tape from me, but i'm still not shipping the one not double boxed. Are you kidding me. Its so sad its comical. If Alex was 17 years old with no work experience, and no idea how to treat a customer. I could understand. But he was a manager in his 40's. I will never return to this location again and I will also be informing UPS corp about how their franchises treat their clients.