Took a package in at closing time, PO employee said she would scan it, but I had to leave. Never…read morescanned, never delivered, never found. I cannot trust this oak brook office with another package.

Had a great experience here. Yes, there is no stamp or self mailing kiosk. Walked up to the line,…read moreanother person at the counter. A USPS saw me and immediately said I could come to the counter and she quickly and efficiently helped me. Probably one of the quickest and best experiences I've had at a USPS location in quite some time.

The people at this post office are the hardest working professionals I've ever seen at a post…read moreoffice. When shanquilla is not behind the counter... She's in the back working or cleaning up the lobby... She's always busy... And the blonde lady with the tattoo on her arm of an anchor... She's always busy. She's a POSTOFFICE machine. And diamond is a gem. They work hard here. A little understaffed, but they try to make up for it by staying busy. Five star POSTOFFICE.

Open until 7:pm 5 days a week. What's not to like? Great knowledgeable staff…read more Hopefully the people who work there get enough support.

The customer service here is horrible, they seem to be miserable every shift they come into, I've…read moreseen them disrespect an elderly lady and multiple people with their obnoxious and obvious eye rolls. Even if you greet them with respect they seem to have something up their behind and don't seem to greet you. It seems their job means little to nothing to them and customer service is the last of their concern.

Do not go !!! Trust me , even if it's the closest one to you !!! I dropped my package off 1/22/26…read moreand it's 1/29/26 and it hasn't updated Anything . They lost my package with no help at all. The laziest people work here . 1 week my package has been sitting there , they have lost my package !!!!!! They don't do anything about it .

This is the best post office in our area. Neither Lagrange nor Brookfield post office has superior…read morecustomer service. I logged in to check the time and found the negative ratings. One of which should be removed because this local post office is certainly not in charge of its website having the wrong number listed. A few years ago they threatened to close this small post office and there was such an outcry against that proposal, that the closure did not happen. The United States postal service is part of America's promise to its citizens. It is a social service that our tax dollars pay for and as such it should not be subject to Capitalist schemes wherein they are responsible for delivering FedEx or UPS packages for less money than we as direct customers pay. I will drive past the brookfield post office to head to the one in Lagrange park just be greeted kindly when shipping an item. They ask how my wife and kids are doing and it breaks my heart to know they are underpaid and unappreciated doing the job that helped make America a better place to live. Remind your politicians that your local post office is a part of your community and that you support it. Plus the lagrange park post office is a PokeStop in Pokemon GO ;-)

This is the most inefficient and rudest service. If you need something to get somewhere on time do…read morenot I repeat do not rely on the USPS

I recently visited this post office to get my fingerprints done. While waiting, the postmaster (or…read morea company employee who seemed to be in charge) loudly called for additional help up front because some staff who should have been there weren't present, trying to get the line moving faster. Eventually, Cindy assisted us. She was a bit curt at first, but things became less awkward once the fingerprinting process began. The fingerprint service costs $50, but you must register beforehand and bring a barcode and confirmation number to be serviced. I also learned they offer passport and other identity services, which is convenient. Just keep in mind they close at 3p on Saturdays, which is earlier than many other locations. Overall, it was an okay experience, but coming prepared with your registration details helps expedite the process.

This post office is the worst I have ever experienced. And I've experienced quite a few. There is a…read morewoman who works there, Leba, I believe. Avoid her at all costs. I sell books, live in Riverside, work in Lagrange. Because of what I do for work, I frequent several post offices, including, Riverside, Berwyn, Lyons, and never again, Lagrange. A couple of months ago, I stopped there to quickly mail a book. I explained kindly that my printer was wonky and the employee (the dreaded Leba) might have to manually type in the label number. She looked offended by this and quickly replied that she could not do that. It was not her job to type in the number, only scan it. I told her the only way this would ship if she could please type it in. Her response became, "I'm not allowed to do that." Finally, in a moment of desperation I told her that the employees of all the other post offices I frequent type it in. She maintained she was not allowed to do so. I went to a different post office where, not only did the employee happily type in the number, she told me that the employee in Lagrange absolutely should have done this. She said it was in fact, her very job. This employee then told me she had to go to the Lagrange Post Office on occasion because she lives there and sometimes she has to retrieve a package, has worn her uniform, popping in after work, and has experienced not only unacceptable rudeness but also racism. Lagrange Post Office has been such a repeated horrific experience for her that she has addressed it to the Postmaster himself. The POSTMASTER himself! Today I was on my lunch break and ran in. I was set. The address label is on my phone; only a scan is needed! I was confident. After waiting in a short line for a long time, it was my turn. Leba immediately looked at my shipping box (an Amazon box) and told me to step out of line and sharpie out any areas of the box that had a code on it. What? I almost exclusively use Amazon boxes to ship the books I sell and have never been asked to do this by any other employee. Please remember, I'm at different post offices weekly, as recently as yesterday, shipping in a used Amazon box. I stepped out of line and sharpied over everything she found offensive on the box as she loudly and rudely repeated to "Look at the door. It's a rule!" The gentleman behind politely let me step back into line and I handed her the box. As I left, she was still yelling at me to look at the door. I have worked in various forms of customer service for years. I'm extremely polite to everyone behind a counter. If you are hoping for a positive post office experience, avoid Lagrange at all costs. They clearly get all their employees from the Island of Misfit Postal Employees.

This review is about Marieta. I hope I spelled her name correctly! Amazing lady who went above…read moreand beyond to help me process my daughter's Passport application. The night before I made copies of our ID's and Drivers License and the next day my husband realized he had not put his ID back in his wallet. Marieta was beyond patient as my husband went back home to retrieve his ID. Getting a passport is exhausting and you have to make sure you have every document you need in place. I have gotten passports at other USPS offices and they are not as helpful. This USPS office was very quiet and not busy at all. The other worker who was there was so polite and helpful as well as people kept coming in. Thank you for your patience and kindness. Marieta, I appreciate you!!!!!! I wanted to give you a big hug!

The workers here are very disrespectful. Would not recommend this post office. They were not…read morehelpful at all.

Angela was the clerk on this particular day. This was my second visit as I attempted to renew my…read morepassport. Both visits I was greeted with kindness and helped without being rushed. Unfortunately I didn't get the name of the first young lady. But they were both so kind, patient and extremely helpful.

On Mon., 08/04/2026, I became aware of how dysfunctional the USPS had become. I had a simple…read moretransaction which was to get a refund on an USPS money order which I had purchased and was still in possession of. The retail counter clerk at the Maywood, IL USPS was not very helpful or customer service oriented. The clerk replied that I needed the original paper receipt for the purchase of the money order to get a refund. I expressed that I had never been requested to provide the receipt before to get a refund for an USPS money order before that I had purchased and was in possession of. Like a parrot, the clerk just repeated the same answer. At this point, I just left as it was fruitless. I did not have the patience to go the route of asking to speaking to her manager, even though, I knew what the clerk had told me was "garbage". Needless to say, I was able to complete the refund of the money order at a USPS in Wheaton, IL without any trouble and a smile. The Wheaton USPS simply asked for my identification and validated the money order through their computers. It sad that USPS has deteriorated to a point of where there is no uniformity and lack of consistency across locations. It is apparent that you have to go to certain USPS locations to receive quality service and a positive outcome.

Stopped in to drop off a couple Amazon returns. It turns…read moreout that Thursday afternoon (the day after Christmas) is a great time if you're trying to avoid crowds. Lol I didn't get the gentleman's name who helped me at the counter. I accidentally mixed up the two packages that he scanned for me, but he quickly resolved it without issue. I wish I got his name because he provided excellent customer service and was quite cheerful. Even with my mixup, I was in and out of there within a few minutes . Another thing I noticed on my drop off package receipt, is that they provide a discount code for some of their services. Their prices are already reasonable, so this is a nice little bonus. Another bonus is that Petra falafel recently opened. I grabbed one of their take-out menu so that I can easily order from them in the future.

This is the worst store ever. I went to return two Amazon returns, in the original Amazon shipping…read moreboxes. The manager (Alex) whom was at the register told me. "Amazon wont accept these in the original shipping packaging" I responded " that is the silliest thing I have ever heard." So I unpacked the two items and swapped boxes. "There, no longer in the appropriate shipping package. He then said, this needs to be double boxed, you can buy a box here. I said, it didnt ship to me double boxed. He responded "i'm also not re-taping your package" This is not a free tape store. You can purchase tape from me, but i'm still not shipping the one not double boxed. Are you kidding me. Its so sad its comical. If Alex was 17 years old with no work experience, and no idea how to treat a customer. I could understand. But he was a manager in his 40's. I will never return to this location again and I will also be informing UPS corp about how their franchises treat their clients.

I put up a brand new mailbox 1 day prior, then the carrier took it upon himself to write the…read moreaddress numbers on it with permanent marker. Called the PO 3 times and talked to the same guy, but he never got back to me. And yes, there are house numbers up. I feel like they should replace/reimburseme.

I think everybody has a bad experience everywhere... judging by other reviewers - but I've been…read moregreeted by lovely people at this USPS location when I see my uncle charles & the grandkids in town. Maybe some people forget... you get what you give. Cute old building, too!