Let me start by saying this review is for the Project Manager (Raphael), installation team, and Customer Service team ONLY. After canceling and/or not showing 3 times, our sales rep came out on June 8th to see what we needed. We reviewed the changes needed for our existing fence and agreed on an installation date and price. Installation was supposed to be around June 27th. Today is July 22nd, and our fence was just installed. Sales Rep: 1 star Our install crew was great! The only problem they had was they didn't know what the scope of work was, and they had the wrong fencing. Not their fault, they were given what was assigned to them. Once I realized they had the 2" black chain link and told them they needed to match our existing 1" black chain, they immediately called the office and corrected it. There were also no notes on the contract that showed what the scope was, so I had to walk the team through everything. Again, not their problem. Fence was put in the way I wanted, and looks great. Installation team: 5 stars Right before the fence was finished we decided to call into the office and explain our displeasure with the situation. Denise could not have been more helpful! Immediately realized a lot was missing on our order/contract, and made sure to send out a Project Manager to ensure everything was to our liking. Denise (Customer Service): 5 stars Raphael showed up and went through everything with me, pulled up the contract, saw the lack of information, and made sure I was happy with how everything turned out. Very professional and thorough. Raphael: 5 stars Being the math master that I am, (1+5+5+5)/4 = 4 stars. Would have been better if our sales rep hadn't caused so many issues by not putting any notes or measurements into the contract. That said, I would continue to work with Wayne Fence, and might even give our sales rep a shot at redemption. read more

Waste of time. Schedule an appointment. They call to reschedule. Then day of right before the appointment i get a call they dont service my area! Tks for wasting 2 weeks. read more

The best experience working with Joe at Wayne fence. i am so happy with my fence installation. Joe and his wonderful hard working professional crew went above and beyond to meet my needs by exceeding my expectation. I am so grateful for them as now my dogs will be safe in my fully fenced in yard. read more

I called Wayne Fence for an estimate because of their reviews. I have a lot of stone, walled walkways, and uneven ground to fence in. Joe was great and explained exactly how he could make it happen. During the installation the gate did not fit for a tricky area. He ordered a custom size at no extra cost. The quality of both gates is far better than the others I had installed a few years ago. I am very satisfied with the work. They are even going to come back to replace a rung that an animal bent at no extra charge. read more

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I'm still waiting for them to finish a job they started on 4.25. They've been to my house twice and now the owner, Joe is refusing to respond to my messages. I'm at a loss of what to do now, but am still missing all fence post caps and a gate. Beautiful fence - but that doesn't really matter when you don't have the whole thing, does it? read more

Wayne Fence - There is supposed to be a door, separating my yard from my neighbor. - Fences & Gates Near Me

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We met with the Wayne Fence representative on April 4, 2024.....I was sure we were in good hands with this company. Wrong! The first installer arrived with incomplete fencing. As nice as the installer was, they sent him with incorrect fencing. It is almost August, 2024 and our fence is still unfinished. I call constantly and get all kinds of excuses ... the last excuse was that our rep left the company and no one picked up on our incomplete job! They also NEVER return calls! Not sure where to go with this as they have our $4,000....cash! This is a small doggie fence for $4,000 with NO GATE to keep in our 8 pound dog .... this in no way should take 4 months to complete! We are beyond disappointed with their follow up and with Samantha, the person we keep talking to who never returns our calls! Someone at this company needs to call us get our fencing completed!!!!!!!!! We have a balance of $500 due. This company really needs to reconsider this amount if and when they ever finish our job. At this point I would never recommend this company. Customer service can and does make or break a business!!!! read more

Thank you Wayne Fence for giving us the backyard of our dreams! Special thank you to Bryan for his assistance and professionalism as well. We originally had one side done and after seeing the results we decided we wanted to completely fence in our yard and these guys delivered 100%! They are all professional, reliable and the quality of work is outstanding !! They were neat and cleaned up afterwards and we couldn't be happier with our fence and the results. Now we have a beautiful fenced in yard and our dog has the backyard of his dreams and can roam free! Thanks again a million!! read more

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Samantha the office person did not meet expectations with communicating effectively. But the install crew did a nice job with install and the clean up crew as well! read more

Everything was very good from phone calls, to prices, to the diligent work that was done.

They did a great job installing my new fence 2 years ago. However, I need a quick repair due to damages and they're too busy to return. Now we have to find another company. Very disappointed. Now I'm taking their sticker off my fence. read more

We hired Wayne Fence earlier this year to install a vinyl privacy fence. We had contacted a few other fencing companies as well. All the fencing companies seem to use Illusions Vinyl Fencing, and Wayne Fence gave us the best price, so we hired them. On the day that we had our fence installed, we discovered that the reason their price came in lower than the other contractors is because they messed up the quote. They didn't measure correctly, and missed an entire section of fence that was probably between 25 and 50 feet. They tried to change the price they had quoted us to reflect the additional panels, but we refused since they were the ones that messed up the quote. They had to have additional panels delivered from their warehouse, but they did install our fence same day without charging us extra. One small issue we discovered months after having our fence installed is that Wayne Fence never pulled the zoning permit with the town like they were supposed to. We went to pull a zoning permit for something else, and the town told us that no paperwork was ever submitted for the fence. Thankfully it was not a big deal with the town, and I was able to pull the permit after the fact. However, I was not happy to find out about that. We did have some issues with the company, but it all worked out in the end, and we are very happy with our fence. It looks great, and is holding up well. read more

We sought estimates to fence in the back of our property, after a culdesac was built. After weeks with little or few responses, my wife found a Wayne fencing insert in a local paper. We met with Kristen, who measured, reviewed and came back with a price that was far more budget friendly than any we had received, even beating home depot. Because we wanted 6 foot chain link, Kristen suggested using a black chain link for the wow factor. And the other selling point, they could install much sooner than the 8 weeks quoted by the other companies. In fair disclosure, we did get pushed out a week, but that was still way sooner than the other companies. On the installation day, the guys showed up at 8:30 am and did a great job. And that black looked great. We would highly recommend them on quality and price. Pam & Gene Toms River, NJ read more

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Great company, very easy to deal with. The installation was flawless, I would highly recommend them!!

This was, without a doubt, one of the most infuriating experiences I've ever had with any company. Joe, the deceitful owner who tells his prospects he's just a manager, shamelessly lied through his teeth for no reason whatsoever from start to finish of this whole experience. He started off by pretending to be just the manager (lie #1). He went out of his way to tell me that the 50% deposit wasn't due until the day of installation, and they wouldn't be charging me the 4% processing fee for using a debit card. But guess what? After signing the contract, out of the blue, I received a call from a lady with a nasty attitude demanding a deposit. It struck me as odd that Joe would tell me something else but only to have his cronies demand it later. Their excuse? Clearing their warehouse for summer jobs, and they wanted to lock in my price for the material (lie #2). THEY NEVER BOUGHT MY MATERIAL WITH MY DEPOSIT but I gave them my debit card number to process without hesitation. Fast forward to the day my fence was supposed to be installed, June 30th. I even received several confirmations, building up my anticipation. I called Joe in the morning to inquire about the installation time, only to be met with a load of garbage. According to Joe, his office messed up big time, and now my fence won't be installed until after the 4th of July. Oh, and he had the audacity to claim that the supplier holding my materials had closed for the holiday on June 30th (lie #3). HE NEVER BOUGHT MY MATERIAL, AND NO SUPPLIER WOULD BE CLOSED ON PROBABLY ONE OF THE BIGGEST DAYS OF THE YEAR FOR THEM (I know this because the new fence company I used had my material delivered the next day). Naturally, I lost my cool, using a profanity to express my pure frustration not specifically directed at Joe because I assumed he was just the manager and none of this was his fault. Joe, the self-righteous liar, had the nerve to play the moral card, insisting he won't accept any profanity, telling me he's a 40-year-old man who won't accept profanity (lie #4, given that he's a 33-year-old man baby, not 40). When I demanded a refund, he spun yet another web of lies, claiming he sent an email to the billing department (lie #5, as if his wife Tina and friend Sam are a real billing department that need to approve things). After several calls, I finally got hold of Calendar Coordinator Tina (his wife), who had the nerve to inform me that I would have to wait until July 5th to receive a physical check because, apparently, the owner was out for the holiday and couldn't be bothered to sign it (lie #6. I saw a video of him on social media playing air guitar with a fence post in their warehouse on this day). Lastly, I received an email from Tina, who seems to think she's suddenly a lawyer just because she works as an admin at a law office during the day. In her email, she stated that the deposit is nonrefundable according to the contract, as they have 5-8 weeks to complete the job from the contract date. However, I signed the contract on April 13th, and it's clear that math isn't her strong suit either. It's painfully obvious that they're running a dirty business that's strapped for cash, and their suppliers don't want to work with them anymore. They thought I was a fool, and I'm probably the last person anyone should try to get one over on, considering my experience, technology, profession, and us living in a small world in North Jersey where people talk. If I were to sum up the owner Joe as a professional, it would be a used car salesman but on steroids. read more

This company is dishonest they made me wait for months for parts and repeatedly lied to my customer about when the parts would be in. I would stay far far away from this company. They even threatened me and my customer if we didn't pay. When the job wasn't completed. WARNING WARNING STAY FAR FAR AWAY DANGER!!!!! read more

They were supposed to come back and finished part of the fence and for the past couple no response to any of my emails or messages. They were paid in full So unprofessional, unreliable and taking advantage of good customers that out their money and trust on them. Would not recommend using them or if you decide to use them never pay in full u less the job is completed or you'll be out of luck read more

Avoid this company. Their communication is the worst. I contacted this company in April for an estimate on a fence. Tina Incorvaia responded to my inquiry. We spoke and she asked that I send the measurements taken by another company. I sent them. She then gave me a quote. I was ready to have the fence installed but there was no timely communication. Now, about five plus weeks later she says my emails were going to her spam. I simply responded on the email thread to her original message so there is no way my messages went to spam. Then she tells me she would like to send someone for measurements. I told her I would be away for a week. She then says I have to be home for the measurements. None of this makes sense. The company should have scheduled measures before the estimate. My experience with Tina and her communication has been horrible and I am disappointed. Now, almost two months later, I am still without a fence I wanted installed before Memorial Day. read more

Bryan, Joe, and the crew put up our fence quickly and efficiently. Couldn't be happier with the customer service from start to finish and finished product. Highly recommend them read more

My father called and a Wayne Fence representative came right away, gave a quote, promised my dad he had the colors we wanted. My dad put a deposit in and a date was set for installation. Very smooth and friendly process. Great pricing. The date for installation came. My dad was ready since 8AM. 11:30 AM came and my dad called the main office. He was told they didn't have the color we ordered. Of course my dad was upset at the fact that this was postponed, but he was more upset at the fact NO ONE CALLED HIM ABOUT IT. He was sitting around in the early morning with a box of joe for the installers. He felt like a fool. I called later that day around 4PM and asked how that came about and why it wasn't relayed to us until MY DAD CALLED. I just wanted to know the timeline of events?? The secretary told me our fence order was checked in the morning. Between my dads phone call and the wrong color being delivered to their main office - she explained this happened within 20 minutes of each other. I told her we'd stay in touch and she was friendly the whole time. However, we were the ones making calls to follow up the following week to no avail. I call a week later. I want to make sure we can pick up our deposit and the secretary tells me my parents paid in credit card and it was never charged. I was upset cause my parents paid CASHIERS CHECK. I feared on top of everything else, our deposit was lost. After calling twice, the situation was taken care of. We went to pick up our deposit, still upset about the situation. The representative at the office told us a different story how they called a day before to let us know they didn't have our color available. We made it clear this phone call never happened and that its the main reason we were taking our deposit back. We didn't even bother bringing up how his story didn't match what the secretary told me the day it happened. She explained it happened the day of installation - meanwhile he's telling us they were aware of this the day before? Not cool at all. Don't get me wrong, they were friendly and kind and willing to accommodate and work with us. We appreciate getting our deposit back, as contacted. And we understand with covid that times are harder and backorders will happen. BUT PLEASE, before you speak with customers - make sure your stories/explanations are CONSISTENT and match up. Telling customers different stories make us feel taken advantage of. How are we supposed to trust a company who's employees are not telling us the same thing? What a shame because we wish we could've worked with Wayne Fence. Hope things go smoother with them for everyone else. read more

Wayne Fence is awful! The workmen are terrific and show up ready to work, but the salesmen/owners are terrible and to get them to honor a contract is near impossible. They will promise you the moon, but they are snake oil salesmen. I lodged complaints with both the BBB and with the NJ Division of Consumer Affairs. They confirmed numerous previous complaints that Wayne fence has ignored and not rectified. As the guys show up to work on your fence, the salesmen/owners will call repeatedly asking you for a positive review to bump their scores on Google and Yelp. Before work starts! Total scammers. Buyer beware read more

Back in the summer I tried to get a estimate the guy came send him pictures of what we want .he suds he was going to talk to his boss . Reached out 3 times after that and he kept giving me the run around .now is sept and I called to get a new estimate. They were sending the same person that came in June . Called them to send me someone else since I never get got a quote . I then get a text that he remembers me but thought he already told me ‍what !? This is so unprofessional ! How can you stay in business this is . read more

They did a great job on our fence. We are happy with it. Our complaint is in the follow up. We contacted them several times with regard to the lock on our fence. It needed to be replaced. It was only a few months after it had been installed. We were told they were backed up. Then we were told that it was down in their system that the issue had been taken care of. We explained no that was not the case. I contacted them again and was told they were understaffed and couldn't get to it but please be patient. It's now October and I have yet to be contacted. Fence was installed in the spring. Extremely poor communication. This was a simple fix that got dragged out. My husband drove to their office on Hamburg Tpke to see if he could pick up the parts and do it himself. They were vacated. They moved to a new location but that didn't come up in any of our conversations. My advice is yes if you are lucky and the fence has no issues you will be ok. If you run into any problems good luck getting them fixed or hearing back. Big run around. read more

I replaced my wooded fence with a vinyl fence. The salesman was very personable, and I received a detailed estimate in a very timely fashion. Someone then called me to set up the drop-off and installation. They also let me know the procedure for removing the debris and my old fence. Everything went according to plan. They were on time and organized. The fence went up nicely. I even had an estimate from another company and they beat their price. The only thing I would caution you about is their signs that they install on the fence. They screw in their placard and had two in the front. One was right next to the gate and I asked them to remove it as it looked a bit commercial. I would suggest you discuss the mounting and location of their placards. read more

Had a very good experience with Wayne Fence. Their rep Jay took great care in coordinating our project and gave us a great price. The work was top-notch! The guys took about 5 hours in total to remove the old fence and install the new PVC fence, which was great as we were able to enjoy the extra privacy immediately. I would absolutely recommend this team as they were very quick to start the project and did a fantastic job with the install. We are extremely happy with their work! read more

Wayne Fence - Fence - Fences & Gates Near Me

The sales process was great, very attentive, answered all questions when eve I called. scheduling went well. Install started out good but they killed my lawn. instead of walking on the perimeter where the fence was being installed, they walked across the yard from one end to the other, The yard was soft because it was 3 loads of topsoil was brought in to make the yard. I have deep holes of footprints all over! Told the sales person Jay, he said sorry but couldn't resolve the issue. All I want is some topsoil and I will fix it! Also, the 2 gates don't close properly and I have now just left my 4th message for someone to call me back! Quick to make the sale and ghost for any help after the sale! The next stop is calling a credit card to submit a complaint! ***UPDATE*** After 4 calls and 2 bad reviews, they came back and fixed the gates and raked the lawn and put top soil down. It looks like it should have! They do good work but after the install the customer service needs som help! read more

Told the slaesman what kind of fence we wanted. However he misunderstood the kind of fence I wanted so the wrong fence was delivered. After I called the salesman and told him the wrong fence was delivered he said he would have it picked up and the correct fence would be delivered. After 3 weeks I called and asked when our new fence would be delivered he said very soon. The new fence came and it was the same type of fence they delivered previous. I recieved a call from Wayne fence where they asked for the remaining balance to be paid, I explained we still have not even recieved the correct fence let alone it being installed. After many phone calls the correct fence was scheduled for delivery and installation, so I rearranged our schedule only to find out they were not going to show until the next week. FINALLY the correct fence arrived and installed. The fence looks great, however I would never deal with them again. My son inlaw is installing a fence and I told him use anyone other than Wayne Fence. read more

Although I can't speak for their fence quality, I can say that this company has rude advertising practices. As a local resident and pet owner, the frequent horn honking and music blasting is unnecessary and inconsiderate. Also, why is there a constant truck parked at the Foodtown to advertise. That isn't your location. What if every business parked a car there to suck up free route 23 advertising? But that isn't my main concern. Stop the noise pollution, or I will file a complaint with the town. read more

Brian went absolutely above and beyond for us. Every step of the way from estimate to completion couldn't have been easier it it wasn't for him. These guys are extremely fair on price and will work with you on how you want your fence to look. I hope I don't need to call them again, but I know if I do, it won't be a problem! Thank you again read more

Horrible experience Would not recommend it to my enemy Completely unprofessional. Canceled on me last minute for an estimate and rescheduled for the next morning Never showed And after I chased the guy, was told that it wouldn't get it installed til June of next year. Mind you I took off work to meet the guy. No regards Bunch of morons read more

We are elated with our fence! Jay handled the sales portion and was on call for every question we had. Incredibly professional and the price for the work was unbeatable. The installation team was on time and went right to work. Answered our questions and again, totally professional. It looks amazing - our yard is much cleaner and looks even bigger. We enthusiastically recommend Wayne Fence - you will not find a more professional and and better priced, quality fence company read more

We had scheduled an appointment online weeks in advanced. On the day of our appointment, which was supposed to be at 11:00 AM the man called at 11:40 and said he would be another 40 minutes late. He shows up at 1:15PM, with a cocky attitude and his excuse was sorry mam' we're busy. I called you and you seemed okay with that. I said yes 40 minutes after our appointment window you call, then don't show up for another hour after that. Clearly unreliable already a turnoff. We got serval prices and they were absolutely the least professional!! Obviously they are way overbooked and can't manage their appointments! Would definitely not recommend them!!! read more

Wayne Fence should be ashamed of themselves. I have a 6 year old autistic son who loves to run. My husband and I are always running around outside with him, making sure he is safe and far from the street. The owner of Wayne Fence approached us one day and said they would like to fence in our yard as a donation to keep our son safe. The owner lives on my street and would often see us running with our son. We were so touched by their generosity, that I actually cried. A few months later, the owner came to our house, measured our yard and showed my husband exactly where our new 4' chainlink fence would go. He told us they would be starting the fence the following week. They never showed up and never called. 6 months went by and we never heard from them so I decided to reach out to them. Their response was "uh yeah, no, we're not going to do that anymore. I can put up a small rectangular deer fence so your son can run around in it." I told him my son is not an animal and that is ridiculous. I am so appalled by them. They approached me. I never went to them asking for a fence. There was zero communication on their end. It seems they are all for show and only care about how they look. I'm so disappointed by their lack of honesty and communication. read more

Extremely unprofessional and horrible service. Terrible, if you want bad work then use them.

Went from a run down looking fence to a beautiful 6 foot privacy fence in the matter of days! No hassle and all class! Couldn't be happier with the work and the results, give these guys a call!! read more

Called for an appointment for an estimate on a gate waited a month they were supposed to be at my house at 10 called the office at 10:30 the girl who answered said she would have them reach out to me never heard from them never showed up or called terrible customer service read more

Joe, and crew from Wayne Fence did an amazing job on my back fence. He came the same day for an estimate and the Fence was done a couple days later. Highly recommend them. read more

Sales representive shoes up 30 minutes late. Yes, he did call, but it was after his expected arrival time of 9:30. Shows up with no mask and no business cards. This was Tuesday 4/20. Says he will provide me with an estimate that evening, or the latest the next moring. Today is Friday 4/23 and still no estimate. Called the corporate office twice and complained. The second call resulted in the sales rep calling me. Gave me excuses why he has not gotten me the written estimate and assured me that I would have it by close of business yesterday, Thursday 4/22. As I stated above, still no estimate. If this id the way they conduct business before getting a job, I can only imagine how they conduct business when the job is done, if there are any problems. There are plenty of fence companies out there, so I would suggest you stay away from WAYNE FENCE. I will post all over social media as well. read more

The responsiness is terrible! Reached out to them 3 weeks ago about my fence repair and I'm still waiting on someone to show up. I keep getting they will be there! Meanwhile I can't use my fence! Never again will I use or recommend them to anyone! The fence isn't secure and the wind shakes it when it's windy. Never had handles installed or concreate on the pole that opens the fence. read more

What a ride - only use this company if you want to pay for something you don't receive. Jay - their sales person made promises he never kept. I am still owed longer fence locks. The repair men came out and placed screws in the gate locks where they don't belong to "rig" an interim repair and six months later our gates still don't work. Jay has never returned since he took the check from my hands. They delete negative reviews off facebook, without responding. We have been patient for months and NOTHING. On the original installation - the installers left screws and plastic all over the driveway. Months later and no pink car in sight. Don't fall for anything their sales people tell you. They over promise and under deliver. I have called and called and called - no response from office and only unmet promises from Jay. read more

Great company to deal with from start to finish. Joe and his team did a great job. Have recommended to many friends and they were all happy with his work. read more