As the owner of an 1850s home, I've worked with many contractors over the years, and this was one of the most frustrating experiences I've had.
Andre was responsive and professional during the sales process and made numerous statements about how the project would be handled. Unfortunately, my experience after the contract was signed was very different. I encountered repeated delays, changing explanations, and commitments that were never followed through on.
The problems started immediately when the crew failed to begin work on the agreed-upon date. I was also told that Andre would personally supervise the project, but he never appeared on-site. In addition, I had a verbal agreement regarding the removal of a concrete skirt, which the company later denied ever making.
Most concerning was the quality of the driveway work itself. I specifically requested that the entire driveway be torn out and rebuilt from the ground up. Instead, only the top few inches were removed before new asphalt was installed. The finished driveway is uneven in places and not the quality I expected based on the company's online reviews. Even worse, the asphalt was installed too high in my garage, preventing the garage door from closing properly.
For weeks after the project was completed, I contacted Andre in an effort to have these issues corrected. Each time, I was told he was working on getting a crew back out, but no repairs were ever scheduled or completed.
Eventually, I gave up trying to get R. Williams Paving to address the problems. I am now forced to live with a driveway that falls short of my expectations and pay a garage door company out of my own pocket to correct an issue that resulted from the paving work.
My overall experience was one of unmet expectations, poor follow-through, and workmanship that did not match the assurances I received before the project began. Based on my experience, I would not hire R. Williams Paving again and certainly would not recommend them.
EDIT: The owner's response to this review is full of falsehoods as he's trying to save face. I have plenty of texts back and forth with this company to provide proof of their unreliability. read more
