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    Jan Fence

    1.0 (2 reviews)
    Closed 9:00 am - 3:00 pm

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    6 years ago

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    Jan Fence

    Jan Fence

    (48 reviews)

    Jan fence I am a big proponent of reviewing business, both…read morepositive and negative. I leave reviews on many businesses that have received my patronage. A review can help consumers who are undecided, and it can provide valuable feedback to a business. I struggled with Jan Fence. They come highly recommended from many different sources. The craftsmanship and quality of work was excellent. The builders who came onsite to do the job were mostly great. But a business is more than the products it sells or services it delivers. There is discovery and scoping of the original project. There is communication. There is the paper process. A lot of things can contribute to a poor experience, even when the end result is pretty good. This is what brings me to my review of Jan Fence. For starters, communication was less than optimal to say the least. They delayed my project by at least two weeks by giving me two year-old, outdated financial information and then continued to placate me about waiting another day here, another day there, for my payment to process. Many times my emails, voicemails, and text messages have gone unanswered or delayed. I even had an email bounce back from an address provided on the site. One of the managers even called me and asked me about my experience, and I explained the shortcomings and how they could be improved. Yet, the one component of my fence build that is faulty, is arguably the most important: the gate and latch. The latch auto catches about 45-60% of the time (rough estimate). The reason we put up our new fence and new gate, was for the dog's and children's safety. A gate that will not close reliably poses a significant security risk. Getting a response on this one little item right after dropping a not-insignificant pile of cash has proven a Herculean effort. Given that my voice has mostly gone unheard by the business, I felt it warranted a fair review of my experience.

    Just recently had the fence installed. Good work. I had no issues with communications in scheduling…read moreand they worked with me as I pre-scheduled a fence inspection as my town required permits for fences so they were able to get the installation completed prior to inspection. Also found their prices to be better than other fence companies in the area as well.

    Jan Fence - fencesgates - Updated August 2026

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