I had a pvc fence and a double-door gate installed by Jan Fence in July and after one month, one of my two gates broke! Each of my gate is 5 feet wide and 6 feet high, and each requires a security rod to keep it in place every time the gate is opened. The security rod is a crucial piece for it to function properly and without it, it's a safety issue as well as a security issue.
Jan Fence installed only ONE security rod where both gates require them.
As a result, on the first windy day, the gate without the rod broke, and they asked me to pay $839 in order to have it replaced! My entire project (fences + double-door gate) costed $2,675.
They didn't even bother to visit me in order to examine the damage of the gate themselves. They didn't bother to check whether it could be repaired or whether a less expensive solution could be found.
Nothing happened to the gate that has the rod even during the ISAIAS storm. During the ISAIAS storm I had to put a big stone and a huge bag of soil in order to keep the gate without the rod, in its place. Can you imagine that?
When I received their $839 estimate for this one gate, I started contacting other fence companies. One of them, after seeing the photos I sent them, the same with the ones I sent to Jan Fence, said that the damage didn't seem to be a serious one and that if my husband was handy, he could repair it himself. After that my husband, who has nothing to do with the specific profession, gave it a try and he was able to fix it. We ended up ordering a second rod from another supplier. We were concerned that this gate may hit our child or our car every time we have to open it as there is no way to be securely kept in its place and the company never came back to check on it.
Unbelievable!!! Terrible company and terrible work. An $839 estimate to come and fix their own mistake which really was a small repair, is unbelievable. I wanted to give them a zero, but unfortunately that option is not provided. read more
