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    Freedom Fence

    3.4 (28 reviews)
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    Not surprising BBB gives them an appropriate rating.

    Not surprising And F is NOT for fantastic. They've also moved their shop to Norristown. Poor communication. Couldn't get return phone calls ever! Work WAS finally completed.

    Service Area m.  Yet they stated I was really far.
    Keith R.

    I called on June 3rd and they couldn't get anyone out to do a simple Estimate for 20 days. They also basked for other estimates as they consider me really far. even thought there advertising states Morris County. Had another company out a day after calling them and the estimate took 15 minutes and had the numbers the same day. Definitely not a customer first attitude here. I was also never offered a virtual estimate as advertised. They lost a job for sure as it is just a matter of who I use.

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    Ask the Community - Freedom Fence

    Review Highlights - Freedom Fence

    I know that we will continue to use Freedom Fence as projects come up and I wish Vince and his crew a very busy year!

    Mentioned in 5 reviews

    Read more highlights

    Jan Fence

    Jan Fence

    (47 reviews)

    Jan fence I am a big proponent of reviewing business, both…read morepositive and negative. I leave reviews on many businesses that have received my patronage. A review can help consumers who are undecided, and it can provide valuable feedback to a business. I struggled with Jan Fence. They come highly recommended from many different sources. The craftsmanship and quality of work was excellent. The builders who came onsite to do the job were mostly great. But a business is more than the products it sells or services it delivers. There is discovery and scoping of the original project. There is communication. There is the paper process. A lot of things can contribute to a poor experience, even when the end result is pretty good. This is what brings me to my review of Jan Fence. For starters, communication was less than optimal to say the least. They delayed my project by at least two weeks by giving me two year-old, outdated financial information and then continued to placate me about waiting another day here, another day there, for my payment to process. Many times my emails, voicemails, and text messages have gone unanswered or delayed. I even had an email bounce back from an address provided on the site. One of the managers even called me and asked me about my experience, and I explained the shortcomings and how they could be improved. Yet, the one component of my fence build that is faulty, is arguably the most important: the gate and latch. The latch auto catches about 45-60% of the time (rough estimate). The reason we put up our new fence and new gate, was for the dog's and children's safety. A gate that will not close reliably poses a significant security risk. Getting a response on this one little item right after dropping a not-insignificant pile of cash has proven a Herculean effort. Given that my voice has mostly gone unheard by the business, I felt it warranted a fair review of my experience.

    I just had a 6 ft white privacy fence installed by Jan Fence. Although there is a 3-4 week wait…read moretime, when the installers came, they worked diligently from morning until evening to finish the job on one of the hottest days of the Summer. I emphasized that the fence must have no gaps at the bottom and the sides to make sure my yard was safe for my dogs. They did exactly as asked and we are very pleased with the final result. Thank you to Jan Fence and most especially to the men that worked so hard to do this right!

    Jan Fence

    Jan Fence

    (2 reviews)

    I had a pvc fence and a double-door gate installed by Jan Fence in July and after one month, one of…read moremy two gates broke! Each of my gate is 5 feet wide and 6 feet high, and each requires a security rod to keep it in place every time the gate is opened. The security rod is a crucial piece for it to function properly and without it, it's a safety issue as well as a security issue. Jan Fence installed only ONE security rod where both gates require them. As a result, on the first windy day, the gate without the rod broke, and they asked me to pay $839 in order to have it replaced! My entire project (fences + double-door gate) costed $2,675. They didn't even bother to visit me in order to examine the damage of the gate themselves. They didn't bother to check whether it could be repaired or whether a less expensive solution could be found. Nothing happened to the gate that has the rod even during the ISAIAS storm. During the ISAIAS storm I had to put a big stone and a huge bag of soil in order to keep the gate without the rod, in its place. Can you imagine that? When I received their $839 estimate for this one gate, I started contacting other fence companies. One of them, after seeing the photos I sent them, the same with the ones I sent to Jan Fence, said that the damage didn't seem to be a serious one and that if my husband was handy, he could repair it himself. After that my husband, who has nothing to do with the specific profession, gave it a try and he was able to fix it. We ended up ordering a second rod from another supplier. We were concerned that this gate may hit our child or our car every time we have to open it as there is no way to be securely kept in its place and the company never came back to check on it. Unbelievable!!! Terrible company and terrible work. An $839 estimate to come and fix their own mistake which really was a small repair, is unbelievable. I wanted to give them a zero, but unfortunately that option is not provided.

    We had this fence installed in 2015. They came back because the one if the problems they needed to…read morefix was to raise the gate that had sagged. This was done in July. The cost was almost $700. I noticed the gate was within millimeters of the concrete. As I predicted by Sept it was dragging on the ground again. Poor workmanship.They came out and told me the concrete was raising, not the gate sagging. In 2 months?? It was a ridiculous answer and untrue. I was told to cut the post that was dragging because if they fix it they would charge me again. Horrible company..find a company that stands behind their products and work.

    Freedom Fence - fencesgates - Updated August 2026

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