Ordered two of the same chocolate milkshakes and they looked completely different. I asked the girl if they were the same and she said "Yeah, I just forgot to put the chocolate in the cup." read more

There was a group of 7 people in front of us, so the cashier warned that our order may take longer than usual at about 15 minutes. However, it took even longer than estimated, mainly because it only seemed that one employee was doing any work. When we got our burgers, each of our top buns were cold. Not room temperature cold but fresh out of the refrigerator cold. The flavor of the burgers was good, but we were not impressed by the food temperature or the prolonged wait. read more

Wayback Burgers - Sweet Bacon Burger and Fries - Burgers Near Me - Middletown, Delaware

Pit stop at Delaware! My boyfriend found this burger joint on google and the reviews look promising so, we decided to check it out. The price met the quality of the burger. I ordered the big easy with Cajun remoulade sauce. I give it a 8/10. Juicy burger but it was pretty basic but, the sauce as the star. The Nashville chicken sandwich 10/10. I left no crumbs or sight of the sandwhich. I gave this place four stars because I didn't ll the fact my food was sitting out, waiting to be wrapped and bagged. I'm not a health inspector but I'm sure that is would get some points deducted. I watch my food sit, untouched for a good 10 minutes. I was a little worried about my food being cold but it was still good enough to eat and enjoy. Overall, I would return to try a different burger and the shakes read more

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I stopped in and ordered a double bacon burger and Cajun fries only to find out when I got home that the bacon was not on the burger and no Cajun seasoning either. Disappointed I paid extra for items I didn't receive. The order receipt was clear but was not put together properly. read more

First visit I really enjoyed the carryout food ordered online. I decided to return a few weeks later with my family. Second time the employees were much more pleasant and professional. But the food was horrible. Chicken tenders looked and tasted old even though I witnessed them being made fresh. I can only assume old oil due the extremely dark color when they were done. They tasted like cardboard. French fries also tasted old and not hot at all. Strangely the previous fries from my carryout online order were much better. Cheese sauce was brown taste Burt and Scorched like it has been reheated or kept to long( old ) on the warmer. At these prices being consistent is not negotiable. Over priced burger places expect to be paid ten dollars for burger that gave me diarrhea for the rest of the day. Don't cut corners to save money and Risk the health of your customers, the reputation of your business and never retaining repeat customers. I will not wasted nearly $50 on this place again. read more

OMG! Talk about a DELICIOUS burger. Everything you would want in a burger is on the menu. Hot off the grill and ready to eat. Nothing pre wrapped! You won't be disappointed! read more

One of the best top one or two burgers I've ever had! If you're in Middletown and hungry (& even if you're not) and love great burgers, this is where you need to stop! Fresh, hot and delicious! The "CHEEEESY" is delicious!!! A little place we found by accident! We will definitely be back!!! This is what's left of my burger! read more

Wayback Burgers - two onion rings and a sandwich - Burgers Near Me - Middletown, Delaware

Jake's Wayback Burgers is one of those places I only occasionally go to, since by quasi-fast food standards, they're just a shade too pricey for me to go in all the time. But I fell in love with them ever since my dad took me to the original location in Newark (RIP location). This is one of the three locations I've went to, the other one being the Smyrna location and the defunct location in Newark. If I had to pick which of the ones to go to, I'd say the Smyrna location is the best option. This is mostly because they are better with online or in-call ordering; I've sometimes had issues where they don't cook it until I order in directly. The Smyrna location also is easier to access too, because this one requires you to scoot around in those stripmall roads a bit to get in and out of the place. I'd also say the quality there is a bit more consistent, but I've never had a problem with the Middletown one. Love their Cheesy Burgers all the same, and I'm only dinging this one since I know there's a better one around too. read more

I've been going to this place a lot when I do take out. One of my favorite things from them is the Double Bacon Burger. Their sides are pretty good too, like their nachos, chili fries, and onion rings. I would of gave them a 5 star if it wasn't for a few factors, like unsalted fries, bad mac and cheese bites, and smaller portions with the sides in recent orders. Never the less, this place is really good, and I would still order from them in the future. read more

What ever you guys do at 'wayback', DON'T change the percentage of your meat. It was fantastic. No hard or gummy bits of fat at all, beef just melted in your mouth, and was very juicy. We had the 'cheesy' with a few things added such as bacon and pickles which made it all the more delicious. The server was extremely friendly and upbeat, making it easy to ask questions as it was our first time eating here. Fries were well cooked, no soggy or under done ones at all. Milkshake was packed with Oreos which is a plus! We will be back for sure! read more

22 minutes to get an incorrect order. I was clear the number add-on I wanted..(medium soda and onion rings). The people nearest also received an incorrect order. Most people were watching the ladies behind the counter with an impatient look. My cheesesteak had cheese that was not even melted! : ( Disappointing visit read more

There was a used condom on the floor which the immature staff proceeded to kick around the dining area before one staff member removed it. It was very disturbing to witness especially with my young nieces with me. I can't go back. read more

We placed an online order an arrived about ten minutes after the "ready time" that we were given to ensure it would be ready. When we go to pick it up they didn't even start the order and blamed it that they didn't know they had an online order. We get the food and it's mediocre at best. The burgers were really dry, but somehow really greasy. The fries were ok but nothing great. I had high hopes for this place and walked away very disappointed. read more

Cheeesy burger was a cheese lovers dream.. will be back to try others. Local burger joint with good flavor

Our vouchers were refused even though we were within our rights according to the specifications of the groupon. The manager complained loudly and publicly humiliated our family before making the cashier refuse our order. The groupon was paid in advance, but he started complaining that we wouldn't be spending enough money above and beyond the $10 groupon. he didn't yell at us, he passive-aggressively complained out loud while standing across the room. I have never been so embarrassed in my life. We have a huge family, so they lost at least 10 regular customers tonight. This restaurant shouldn't offer groupons that they aren't willing to honor. At least change the wording on the minimum $ if this is the reaction they are going to have. read more

Very poor service. Ordered a simple couple of burgers and both were with the wrong additions. Had to go back twice. Then the onion rings came after we were done with the burgers. Oh, and dont forget the fries. Sorry sir, fries are taking longer than expected, here is some potato chips... Won't go back, ever. read more

Is this a 5-star restaurant? Maybe not, but is this a 5-star burger joint? Yes. Yes, it is. (ETA Or at least it was before they let Nick go and the service level declined). The service was outstanding--the manager (I think his name was Nick?) was friendly and helpful and even though it is a clean-up behind yourself place, he went the extra mile and bussed our table for us. We were checked on several times to make sure we were satisfied with our meals. The burgers were good, my daughter enjoyed her hot dog. And the BBQ chips were out of this world. We would definitely return. Edited to add on 12/2014: We came back when we came back to visit family in the area and I tried the grilled chicken Caesar sandwich-- it was very good too! So sad to find out that Nick is no longer here, and the service was not as outstanding, so I took a star away. :( read more

Classic burger is delicious! Hard pass on their sides- needs to improve. Fries n tots not good and their chili cheese fries are the driest I've ever had. I usually love chili cheese fries-just not theirs read more

Employee took off their mask in the middle of making my food, during a deadly pandemic. I understand that it can get hot behind the grill but not wearing a mask can spread COVID. Would not recommend if this is the norm. read more

I tried their veggie burger and it was very tasty. I am glad they no longer use Boca patties perhaps it is Beyond Burger by product.

25 minutes to get my incorrect order done for a second time. Cook seemed upset at me because my order was prepared wi onions when I asked for no onions. It was written clearly on the ticket, missed my movie waiting on my meal to be remade ...... read more

I've been to Jake's before and always enjoy the burgers, fries and shakes. This location was the cleanest Jake's that I've been to. The staff was friendly, professional and they were very attentive to all customers. If they keep up this level of customer service they will be a success. read more

We love coming here. They have delicious burgers and the staff is more than friendly. We only ever ran into a problem once. We ordered milkshakes and we received them 3/4's of the way filled. Usually Jakes does a much better job at filling it up to the top. I could tell the girl who mixed the milkshake was a new hire because she was being very precise with the measurements. I only noticed because after I received it, it felt very light compared to what we are used to. I mentioned it to her and she said it's based of a measurement. Then a longtime employee that I was used to seeing took the shakes, and began talking to her by the machine about how much she should put in. He was pulled to the back and that's when another guy came to help her due to her struggling with the machine. Another customer was watching the whole thing and was also standing in line for the same issue. We came to the conclusion that she must have been new. After the shakes were filled, the employees apologized. We told them that we understood and had no hard feelings. The fact that they fixed it and did it without complaint showed great customer service. We will definitely come back again. read more

My 2 year old son was served chicken fingers that were mostly raw on the inside. Unfortunately, he had already eaten several bites before we noticed. There are mostly kids running the place. We were not visited by a manager or offered a refund. We will not be visiting again. read more

I have been going to this location for years. They changed managers and some staff and now are better than ever. The fries are great, chips are awesome and the new chili is delicious. The burgers are the BEST in Middletown. The restaurant is one of the cleanest I have been in. Keep up the great work guys! read more

Ever have a craving you can't satisfy? There's an episode of HIMYM where they scour NYC for that perfect burger. Well, whenever I'm having that greasy, melty cheesy and delicious burger craving I go to Jake's. Add a chocolate shake and it's the perfect unhealthy comfort meal. Craving satisfied. read more

Solid burger option in Middletown. Not nearly as good as 5 guys but if you go in the a fast food expectation you'll leave satisfied. Beware, service here is very slow. If they quote you 15 minutes it will be closer to 25. read more

Excellent service and comfort food. The staff was very attentive and made sure our order was correct and exactly what we wanted.

The food was great and the staff was friendly. We would definitely come back when in town again

Burgers are always fresh. The roll is a bit too big, fries are decent but not as good as other burger chains. Staff is courteous. Consistent across the many locations I have been to. read more

Flies. Everywhere. Spawn of satan. I think this is a story of what could have been and the available labor force. When it first opened, it was a clean restaurant and the service was consistently good. However, now it's far below what it was. Probably because high school age/college age kids are the only employees I ever see. Tables and floor are greasy...I literally slid across the floor. I saw many people come in, eat, and leave and never saw anyone wipe a table down. The burgers are still good. We ordered cheese fries, and they were pretty sad...I had to find the cheese. Honestly, the whole operation just looked disorganized....the cook was frying burgers one minute, and the next he was making milk shakes. There were four people behind the counter, and they just seemed to be getting in each other's way. I think whoever owns this place needs to come back and restore order. read more

Definitely takes you back in time and price is average. However very delicious. Greasy but who cares a good burger is supposed to be greasy. Had the cheesy burger which just basically melted in your mouth. A quick bite for lunch recommend this place read more

Top notch service and food. Everything is made to order, but it's definitely worth the extra few minutes when you take your first bite. I have loved everything I have tried there and the burger of the month is always a pleasant suprise! read more

Having been going through withdrawal of a good burger, my family has been frequently Jake's for about 6 months now. Sadly, it is just so-so here, and I think we've just about given up on it. First off, if there is even just one order in front of you be prepared to wait at least a minimum of 20 minutes. I'm pretty cool with cook-to-order burger places but it is exceptionally slow here. They just don't have a handle on cooking more than one order at once it feels like! I've been to Five Guys and waited with about 10 orders in front of me and only waited tops 15 minutes. Another thing is your order is not going to come out together if you get a shake. You may get your shake 10 minutes later than your burger or 15 minutes BEFORE your burger. Twice I have had to remind the staff I've even gotten a shake! My order is been wrong twice as well and while they did attempt to fix it, again I had to wait...and wait...and wait. We actually get faster service at the Buffalo Wild Wings - a sit down restaurant - that is a few doors down. I think the most disappointing thing is, even with the long wait, the burger is mediocre. Sometimes its been burnt, sometimes its shrunken to the size of baby's fist, once it was covered in grease, and sometimes its pretty good. The shake is another matter, and usually very tasty. Still, you can find a good shake in Middletown over at Breuster's. Until the management gets better at Jake's I wouldn't recommend it. They really need some quality control in place and a manager that actually cares about what they're serving consistently. read more

They definitely need some adult supervision. The burgers & fries are made fresh, and therefore the food is quite good, and you have to wait a bit (we dined in). Although it was busy it wasn't 'crazy' busy, we waited quite a bit, and when we were served ahead of a couple waiting at a nearby table, they demanded their money back and left (don't blame them). My son's order came with toppings he specifically asked them to leave off. The root beer at the soda bar was not dispensing properly, the trash cans were overflowing and the floor needed sweeping. Understaffed (possibly) and under-managed (definitely) read more

The worst hamburgers ever. Fries were not terrible and bad service. Don't waste your money.

Horrible experience.....Had purchased a voucher online from double take offers, went to the location on Father's Day to redeem it and was turned away at the counter and told, we are not honoring that. How embarrassing to be standing there at the counter with your family and being turned away, on Father's Day no less!...... Double Take and Jake's Wayback Burgers....Shame on you! read more

If you want.a fresh home tasting burger this is the place. Awesome burger, friendly staff, clean. I will make this my family Burger place

Horrible experience. Online order wasn't received but card was charged. Had to give order and wait even though they had my phone# to call if any errors. Another person in line said he stopped ordering before he comes in because its never right. We did read all of the reviews about credit card, gift card and order errors but took a chance anyway. So glad the food was flavorless now it won't be hard to cross them off of our list. Not to mention the extras we were charged for were not in our bag when we got home. #NeverAgain read more

An establishment disguised as a Five Guys or Mooyah wannabe that sells overpriced McDonalds burgers, fries sold separately. Spent $18 and left hungry. read more