TERRIBLE TERRIBLE customer service experience. Extremely unprofessional, rude, and honestly does not know what they are talking about. I went to another spa after this and I had an AMAZING (and very much painless) experience. Don't bother coming here. There are PLENTY of great places that offers great Groupon deals in the area. A lot of other places also offer complimentary touch ups!
I booked an appointment here to get a Brazilian wax. Upon arriving, I was greeted by a very cold receptionist whom I believe is Sokie. People weren't kidding when they say she doesn't greet you with a fake smile or ask how your day is going. She is just plain rude.
She asked me when was my last shave or wax to which I replied about a week or two ago. She said it is too short of a time to get a wax and the growth needs to be at least 3-4 weeks. I said actually my hair is not short at all. I double checked my calendar and realized that I actually shaved it more than 2.5 weeks ago (19 days to be exact). Pretty close to 3 weeks and my hair grows quite fast. She said that if I do get it waxed, the hair will grow back within a day or two and then I would need to shave again (which actually I SHOULDN'T do as recommended by another esthetician and my friends because it would grow back thick again). I said well that's okay because it will still grow more scarce than what I have to deal with right now. She said no, majority of it will grow back in a day and that I would have to shave again. She told me there is no point in doing it. A DAY?! Is this really how waxing works?!?!? She also didn't even bother checking how long my hair was. By this time, I no longer wanted to convince her to wax me. I felt extremely uncomfortable with her and definitely had no intention to strip down in front of her.
In the end, I said well, okay, perhaps, it would be nice if you put a disclaimer before your clients make an appointment so I don't come all the way out here to just be disappointed. She LIED and said well I do have something on the website about this. I double checked when I got home. There ISN'T. She said well if you called, I'm sure one of us would have told you. WELL, I called SEVERAL TIMES and no one picked up so I had to make my appointment online.
In any case, I booked an appointment somewhere else after and the esthetician there said my hair is definitely long enough. She go by length (quarter of an inch or longer instead of number of weeks which makes so much more sense considering different speed of hair growth on different people). I told her my entire experience at Wax it All and she was flabbergasted.
In summary, Wax it All was
1. Rude
2. Unprofessional
3. Gave me wrong information and unsound advice without obtaining all information
4. Lied about having information on their website when there isn't. Or if it is, this very important informationis in some remote place that is in tiny print where the majority of the clients won't even look.
Oh, and they didn't even apologize.
No thanks. read more