BEWARE - Poor customer service and dishonesty…read more We bought an LG refrigerator from Canadian Discount Appliances, 808 Courtland Ave E, Kitchener, on January 26. About an hour later, we called to request a refund after finding a better option at Costco with free delivery. The store said a full refund was not possible because delivery was already scheduled, but they agreed to refund $50 back to my Mastercard to match Costco's free delivery. Delivery was scheduled for the next day between 8-11am, and we specifically requested a 15-minute call before arrival, which was agreed to. No one called. At 2pm, we were told deliveries were delayed. Around 4:30pm, the delivery driver called yelling, screaming, claiming we didn't open the door--despite never calling ahead. His behavior toward my husband was rude and unprofessional. As of February 6, the promised $50 refund back to my Mastercard was still not issued. When we called the store, the manager was hostile, made false accusations, refused to listen, and hung up. The store manager made statements that were untrue to justify refusing the $50 refund. Very disappointing experience. Poor communication, unprofessional conduct, and unresolved refund. Save yourself the headache and shop at a reputable big-box store instead.

Our washer quit yesterday, so within a few hours we were selecting a replacement we knew we would…read morebe happy with. Service from the minute we walked in the door, through to delivery to our house this afternoon was excellent, including interpersonal skills.

Been here several times. I think it is way overpriced and under-warrantied. Thirty days is nothing…read more Spend an extra $200 and you an get the same appliance new with a year, sometimes 2 year warranty. Staff not very friendly. You get the sense that you are bothering them when you ask them a question in the store.

We recently bought a new stove. It has an induction top and the salesman was good to point out that…read morewe needed to check all our existing cookware to ensure it would work. Good thing, half our old stuff wouldnt have. Delivery guys were great. Brought the stove on, hooked it ensured I understood basic functions and levelled it. All in all a great experience and would by there again.

This review is based solely on my interaction with localproappliancekitchener…read more What should of been a simple dryer installation by a professional. Turned out to be anything but. Prior to this LP (Local Pro) coming to our home, it was made clear the service we expected and wanted. A new dryer coil was to installed, as it was made clear there had been condensation issues with the old coil and with a new dryer coming we wanted the new coil. LP lifted the coil glanced inside and said it was fine. I said we wanted the new coil again was told it was fine. There was no diagnostic check done by LP after installation. Later that day when we went to use the dryer it gave off 90% blockage error. I reached out to LP and informed them of the issue. LP reply was as follows: Because it was a vent issue and not an installation issue. And proceeded to inform me of the cost to have him come back out. I mentioned to LP if the new coil was installed as we wanted this would of been avoided. Since we where already financially invested in this service we decided to have them come out again. Today I went down to do laundry I could feel a lot of heat coming from the dryer and blowing from the back. Come to find the coil was not connected properly to the dryer and was dangling. I reached out to LP and Informed them of the issue along with a video showing it was not connected. Yes LP offered to come out at no fee to correct. However at this point, I decided no more.

Very fast responses from request a quote, and was great about following up when I was slow to…read morerespond. Thanks for that! :D Jason was super friendly, and very helpful. He was quick to figure out the issue with my dryer, and made sure my house wasn't going to blow up from a gas leak (which wasn't even the issue, yikes!). He was also very kind to answer all my annoying questions :D If I have issues in the future I wouldn't hesitate to book another repair. Thanks for a great experience, and fixing my dryer! I'll try not to leave "plastic" in my pockets ;p

Very bad experience here. Dealing with Anton was frustrating from start to finish. I was given…read moreadvice on NAS drives and a server build that turned into a mess. The setup had firmware that didn't work properly, and I ran into driver conflicts between the RAID firmware and other components, which caused instability and ongoing issues. When I tried to get answers, Anton was stuttering through explanations and giving me conflicting information that felt dishonest and misleading. On top of that, the pricing and quotes didn't match what I was later told. Overall, this was one of the worst sales and support experiences I've had. Do not deal with him seriously, avoid him if you can. I would recommend going to the Cambridge location instead if you're looking for better service.

I gave one star strictly for the reasonable pricing. The service was criminal. My wife purchased a…read morerefurbished computer and bought the 2 year extended warranty, after 3 months the computer started freezing and slowing down, then stopped working all together. We live 2 hours away from the store so we called to let them know what happened. We eventually got the computer to the store a few weeks later. After 3 weeks they called us back to let us know that THE COMPUTER COULD NOT BE FIXED and that due to it's age the would only give us a partial IN STORE CREDIT. We asked about the warranty we had purchased, and they told us that it was not their store policy to replace defective equipment. We told them we wanted the warranty cost replaced then, and were told they couldn't do that either. This is the most underhanded and dishonest company that my Wife and myself have ever dealt with, I don't know how they haven't been sued out of existence. BUYERS BEWARE OF FRAUDULANT PRACTICE.

Wish Yelp allowed negative stars, because T A Alliances deserves it…read more I ordered a Smeg kettle on June 7. Days later, I got a cold, robotic email telling me it wouldn't ship until the week of August 11 --the kind of company that takes your money and then tells you to wait for two months for a kettle! I told them outright their service was unacceptable and that I'd never shop with them again. They didn't bother to respond. Weeks of silence later, the kettle finally showed up on August 7 -- a few days earlier than " the week of AUG 11", as if I should be grateful for their "generosity." Absolutely laughable. If this is how they handle a small item, imagine the disaster if you trusted them with a major appliance purchases. Unprofessional, unresponsive, and utterly indifferent to customers. Stay far away. Spend your money with a business that respects you.

Terrible delivery !!!! The store handled it by totally demeaning the customer . The worst customer…read moreservice imaginable !

Mainly I love the selection. Something for everyone. lots of fun and great prices. check out the…read moreelectronics dept.

This place is awesome. They have a little bit of everything. You'll be surprised with what you…read moremight walk out of here with. Lots of really cool military surplus stuff. A lot of camping and survival gear. The tool section is a bit sketchy, Its mostly all made in china crap that will break the first time you use it. I got a 3/8'' ratchet extension and i twisted it right off on a 1/2'' bolt. But you get what you pay for i guess, for $3 you can just chuck it out and buy another one. Overall a cool store.

I had a great visit yesterday at the waterloo location, on king street…read more I went to get some information on custom blinds. I dealt with Amie. she was very knowledgeable about the product, friendly and helpful. I got my blind ordered with the right care and understanding. I highly recommend, if you need blinds see Amie. Thank you Amie great job.

if you plan on locking your tools in cages, perhaps have some associates who are will to open them…read moreup and take the time to serve a customer. In a day when most things can be purchased online, customer service is valuable. I asked for someone to help me out At customer service. They told me to wait by the tool cage. I waited and waited and nobody came. I had one other small item to purchase, when I told the person at the self checkout about not being helping, he just said "that's too bad" and walked away. He could have at least asked me if he could help, or unlock it for me? But he chose not to.

I have been a customer here for years and the men that work here are very knowledgeable and able to…read moregive honest advise on parts and appliance repair in the Kitchener area. I always refer customers the their store.

Hi! I would like to express my appreciation for the above and beyond what is required help I…read morereceived from Wanda , the customer service cashier. She was so kind and helpful to me in regards to my inquiries about a product. What an outstanding quality of service she gave! She made my day! I hope the store owners appreciate her worth! Thank you Wanda! Danielle Poirier

A great Home Hardware location. The selection is not as large as some of the bigger stores, but the…read moreservice and knowledge of the staff is terrific: they have helped me in countless ways over the years and I can't recommend them enough.