Utterly incompetent Bosch dishwasher repair. Our dishwasher…read morehas an E-24 error code. It took four visits to fix the problem. Each time it was something different. When it was all said and done, the cost was $868.36 to fix the dishwasher. When a technician gives an estimate, one counts on the estimate to decide whether a repair is worth it or not. The first time, the repair was $292.12. OK. The second repair, a few weeks later for the same problem, was $183.96. This required two visits because the technician damaged the seal kit. The third repair, a week after that cost us $292.28. If we had known that the total cost would have been $868.36, we would have made a different decision. Not only that, but Waterloo Appliance Service Ltd. wasn't even decent enough to admit that they had botched the repair.

Not only did they have the part for my 15 year old Bosch Next 500 series washing machine at a…read moredecent price and also double-checked with me that it was correct (drain pump), the amazing repair/parts guy Andrew also walked me through a next-day self-repair of my Bosch machine that was still leaking. I identified it as the door gasket ... he explained over the phone about the actual door *glass* slowly accumulating a build up of calcium over the years and to make sure the glass was smooth all the way around. Sure enough, finger test revealed grit build up on the bottom of the glass breaking the seal enough to allow water to leak from bottom front and along front panel. Two minute fix with a dish pad and all good to go. Friendly, good service, helpful, knowledgeable. Five stars from me.

BEWARE - Poor customer service and dishonesty…read more We bought an LG refrigerator from Canadian Discount Appliances, 808 Courtland Ave E, Kitchener, on January 26. About an hour later, we called to request a refund after finding a better option at Costco with free delivery. The store said a full refund was not possible because delivery was already scheduled, but they agreed to refund $50 back to my Mastercard to match Costco's free delivery. Delivery was scheduled for the next day between 8-11am, and we specifically requested a 15-minute call before arrival, which was agreed to. No one called. At 2pm, we were told deliveries were delayed. Around 4:30pm, the delivery driver called yelling, screaming, claiming we didn't open the door--despite never calling ahead. His behavior toward my husband was rude and unprofessional. As of February 6, the promised $50 refund back to my Mastercard was still not issued. When we called the store, the manager was hostile, made false accusations, refused to listen, and hung up. The store manager made statements that were untrue to justify refusing the $50 refund. Very disappointing experience. Poor communication, unprofessional conduct, and unresolved refund. Save yourself the headache and shop at a reputable big-box store instead.

Our washer quit yesterday, so within a few hours we were selecting a replacement we knew we would…read morebe happy with. Service from the minute we walked in the door, through to delivery to our house this afternoon was excellent, including interpersonal skills.

Wish Yelp allowed negative stars, because T A Alliances deserves it…read more I ordered a Smeg kettle on June 7. Days later, I got a cold, robotic email telling me it wouldn't ship until the week of August 11 --the kind of company that takes your money and then tells you to wait for two months for a kettle! I told them outright their service was unacceptable and that I'd never shop with them again. They didn't bother to respond. Weeks of silence later, the kettle finally showed up on August 7 -- a few days earlier than " the week of AUG 11", as if I should be grateful for their "generosity." Absolutely laughable. If this is how they handle a small item, imagine the disaster if you trusted them with a major appliance purchases. Unprofessional, unresponsive, and utterly indifferent to customers. Stay far away. Spend your money with a business that respects you.

Terrible delivery !!!! The store handled it by totally demeaning the customer . The worst customer…read moreservice imaginable !

Been here several times. I think it is way overpriced and under-warrantied. Thirty days is nothing…read more Spend an extra $200 and you an get the same appliance new with a year, sometimes 2 year warranty. Staff not very friendly. You get the sense that you are bothering them when you ask them a question in the store.

We recently bought a new stove. It has an induction top and the salesman was good to point out that…read morewe needed to check all our existing cookware to ensure it would work. Good thing, half our old stuff wouldnt have. Delivery guys were great. Brought the stove on, hooked it ensured I understood basic functions and levelled it. All in all a great experience and would by there again.

I have been a customer here for years and the men that work here are very knowledgeable and able to…read moregive honest advise on parts and appliance repair in the Kitchener area. I always refer customers the their store.

Goemans standard service repairs were adequate....when you buy extended coverage - it's horrible…read more.. 3rd party service thats 3rd rate at best. You cannot reach them, when you do, they're unresponsive and leave you waiting for a resolution for problem. I would NOT recommend. Highly disappointed.

Sales people were friendly and knowledgeable and a very good selection of products. However, after…read morethey have your money good luck. Delivery dates were very unreliable and if they owe you anything by way of refund, you will have to repeatedly chase them for your money and answers. Better service and prices at CAS.

This review is based solely on my interaction with localproappliancekitchener…read more What should of been a simple dryer installation by a professional. Turned out to be anything but. Prior to this LP (Local Pro) coming to our home, it was made clear the service we expected and wanted. A new dryer coil was to installed, as it was made clear there had been condensation issues with the old coil and with a new dryer coming we wanted the new coil. LP lifted the coil glanced inside and said it was fine. I said we wanted the new coil again was told it was fine. There was no diagnostic check done by LP after installation. Later that day when we went to use the dryer it gave off 90% blockage error. I reached out to LP and informed them of the issue. LP reply was as follows: Because it was a vent issue and not an installation issue. And proceeded to inform me of the cost to have him come back out. I mentioned to LP if the new coil was installed as we wanted this would of been avoided. Since we where already financially invested in this service we decided to have them come out again. Today I went down to do laundry I could feel a lot of heat coming from the dryer and blowing from the back. Come to find the coil was not connected properly to the dryer and was dangling. I reached out to LP and Informed them of the issue along with a video showing it was not connected. Yes LP offered to come out at no fee to correct. However at this point, I decided no more.

Very fast responses from request a quote, and was great about following up when I was slow to…read morerespond. Thanks for that! :D Jason was super friendly, and very helpful. He was quick to figure out the issue with my dryer, and made sure my house wasn't going to blow up from a gas leak (which wasn't even the issue, yikes!). He was also very kind to answer all my annoying questions :D If I have issues in the future I wouldn't hesitate to book another repair. Thanks for a great experience, and fixing my dryer! I'll try not to leave "plastic" in my pockets ;p

We ordered a fridge from CAS with a delivery date of January 6, 2021. We had planned to move our…read morecars out of the driveway that morning to allow for an easier delivery of the fridge into the house. We also had a snow covered path (as it is January!) running beside the driveway that for the record we have used to deliver other appliances into the house ourselves. The truck and delivery team arrived 15 minutes earlier than we were told it would and we hadn't yet moved the vehicles. When the individual navigating the delivery for CAS came to the door, he told us that there wasn't an accessible path and that he would need to talk to his driver and then he would come back to talk to us. Instead, the gentleman takes photos of our property and leaves. No further conversation, no suggestions, no discussions or opportunity for us to offer to move the cars. Phone calls to CAS after this event were met with no acknowledgement of how inappropriate and unprofessional this interaction was. Instead, we were required to wait 2 more days and pay an additional fee to have the fridge re-delivered. When the fridge was re-delivered by a different team on the Friday and I alerted the gentleman navigating this delivery to what transpired two days prior he was shocked and told me that never should have happened. He called his manager on his own accord and literally said "there is nothing inaccessible about this property." Despite a follow-up phone call to CAS to re-iterate what had happened and what their own delivery team had said, they denied our request to refund the re-delivery fee. In the interest of being a fair review. Working with our sales associated (prior to this) was a positive experience, but ultimately really displeased with how CAS handled this situation. We won't be ordering from them in the future and wouldn't recommend others do either unless you are wanting to pay extra and wait longer for your appliances.

I have previously used CAS to purchase appliances and have recommended them to friends and…read moreneighbours. That has changed. I needed a new dishwasher and called CAS to go over options and got Harmeet Singh who answered my questions and seemed incredibly knowledgeable. I moved forward with a purchase, including delivery, setup, and extended warranty. I chose a delivery date based on my availability with work and to coincide with some electrical work I needed to have done between the time the dishwasher arrived and the install team arrived. The work was recommended (helpful!) and I even purchased an additional component needed to complete it. The window I got was a fairly large 7am-12pm window. Great. The night before, I get a note the delivery was scheduled outside the window, with no one home, and outside of the availability of the electrician booked. I replied immediately and was given a "too bad, the time you get is what you get, take it or leave it response". I decided to leave it. The following day, nothing from Harmeet. Zero acknowledgement or responsibility assumed. If this is the first interaction post-sale you have with a company, why would you assume anything else will go smoothly? What's even more telling is CAS sends you a "hey please review us" once they have your money but before delivery/install occurs. If you made a reservation for 7pm at a restaurant and you turned up and they told you the reservation is now 8:30pm, just because, you'd probably find somewhere else to have dinner. I'd find somewhere else to have dinner.

My chest freezer stopped working with no warning; Hassan was able to set me up with a new one and…read moreget it delivered on the SAME DAY! Good quality brand, good price and FANTASTIC customer service. Thanks for your help!

After shopping around for 4 months and doing my research i decided to go with Top Choice for my…read moresectional couch. The furniture rep Harry was helpful and very knowledgable. He took me through the entire process and made sure the couch was to our specifictions. Harry knows the industry and it shows. Top Choice went above and beyond to accomodate some of my requests and if there was a concern they wasted to time finding a solution. They have a great selection of furniture to go along with their electronics and i will be using them for all of my future furniture, electronics and appliance needs. Great experience.

Prompt response and over the long weekend as well. Repaired washing machine quickly and ensured…read moreproper functioning when done. Low service call charge and reasonable repair rate. Owner performs all work himself, therefore fully responsible for the quality of service. Friendly, providing tips and advice for improved machine performance. Highly recommended.

From the owner: Quality Appliance Repair Services.. With over 20 years of…read moreexperience, you'll get dependable service and long-lasting repairs you can trust every time. Appliance Repair Service is Provided in Kitchener, Waterloo, Guelph, Cambridge & Surrounding Areas. At AA-Appliances, we are committed to respecting your schedule. That's why we conveniently operate 7 days a week.