BEWARE - Poor customer service and dishonesty…read more We bought an LG refrigerator from Canadian Discount Appliances, 808 Courtland Ave E, Kitchener, on January 26. About an hour later, we called to request a refund after finding a better option at Costco with free delivery. The store said a full refund was not possible because delivery was already scheduled, but they agreed to refund $50 back to my Mastercard to match Costco's free delivery. Delivery was scheduled for the next day between 8-11am, and we specifically requested a 15-minute call before arrival, which was agreed to. No one called. At 2pm, we were told deliveries were delayed. Around 4:30pm, the delivery driver called yelling, screaming, claiming we didn't open the door--despite never calling ahead. His behavior toward my husband was rude and unprofessional. As of February 6, the promised $50 refund back to my Mastercard was still not issued. When we called the store, the manager was hostile, made false accusations, refused to listen, and hung up. The store manager made statements that were untrue to justify refusing the $50 refund. Very disappointing experience. Poor communication, unprofessional conduct, and unresolved refund. Save yourself the headache and shop at a reputable big-box store instead.

Our washer quit yesterday, so within a few hours we were selecting a replacement we knew we would…read morebe happy with. Service from the minute we walked in the door, through to delivery to our house this afternoon was excellent, including interpersonal skills.

Sales staff is hit or miss. I was in the store and asked a sales associate to price match, which he…read moredid but would not give a written quote or a card for me to write it on. Naturally, I forgot what he quoted, so I called them and got the same guy. Who was then rude on the phone and once I said I was still shopping he promptly thanked me and hung up. They do have a large variety of items though.

STAY AWAY FROM THESE LIARS! We bought a coffee maker with the understanding if we weren't happy we…read morecould return or exchange it. After 2 days we tried to upgrade & they refused. Go to BEST BUY or AMAZON for professional customer service & STAY AWAY FROM THESE LIARS!

This is one company that goes way beyond. I won't buy…read moreappliances from anyone else. The people that work there, can't do enough to help you.

When our new home was built the builder provided some appliances + partnered with another retailer…read moreto supply/install what we selected for the rest. However service became a thing and we found out quickly that buying locally came with additional benefits, like quick competent service! We have since replaced one refrigerator, bought a second for the garage - both from Willaerts - and now about to replace our stove and will be going back to Willaerts for that as well. Clearly the days of major appliances lasting 30 years are long gone + being able to get local service if needed is now a huge buying factor. We are very pleased with our dealings so far with Willaerts!

Been here several times. I think it is way overpriced and under-warrantied. Thirty days is nothing…read more Spend an extra $200 and you an get the same appliance new with a year, sometimes 2 year warranty. Staff not very friendly. You get the sense that you are bothering them when you ask them a question in the store.

We recently bought a new stove. It has an induction top and the salesman was good to point out that…read morewe needed to check all our existing cookware to ensure it would work. Good thing, half our old stuff wouldnt have. Delivery guys were great. Brought the stove on, hooked it ensured I understood basic functions and levelled it. All in all a great experience and would by there again.

My chest freezer stopped working with no warning; Hassan was able to set me up with a new one and…read moreget it delivered on the SAME DAY! Good quality brand, good price and FANTASTIC customer service. Thanks for your help!

After shopping around for 4 months and doing my research i decided to go with Top Choice for my…read moresectional couch. The furniture rep Harry was helpful and very knowledgable. He took me through the entire process and made sure the couch was to our specifictions. Harry knows the industry and it shows. Top Choice went above and beyond to accomodate some of my requests and if there was a concern they wasted to time finding a solution. They have a great selection of furniture to go along with their electronics and i will be using them for all of my future furniture, electronics and appliance needs. Great experience.

Goemans standard service repairs were adequate....when you buy extended coverage - it's horrible…read more.. 3rd party service thats 3rd rate at best. You cannot reach them, when you do, they're unresponsive and leave you waiting for a resolution for problem. I would NOT recommend. Highly disappointed.

Sales people were friendly and knowledgeable and a very good selection of products. However, after…read morethey have your money good luck. Delivery dates were very unreliable and if they owe you anything by way of refund, you will have to repeatedly chase them for your money and answers. Better service and prices at CAS.

unstaisfying experience with a washer we purchased in 2023...needed to intially exchange new washer…read morewhirlpool washer x3 and now = control panel malfunction note: currently 2 months after the warranty shuhs support was condescending and unhelpful. no advocacy with whirlpool/maytag

McCullough-Shuh's Appliance Centre (also known as Shuh's Appliance Centre) in Guelph offers a…read moreterrific repair service! The store was recommended by a friend in Toronto whose family lives in Guelph. I phoned Shuh's and spoke to Jeffrey Maclean, who arranged to have a repairman go to my friend's home in Guelph to fix his dryer. Jeffrey was totally professional. He took down all the info and told me a repairman would drop by between 9 a.m. and noon. Sure enough the repairman showed up exactly as arranged. He did a great job and fixed the dryer on the spot. The price was VERY reasonable. I highly recommend Shuh's appliance repair service. It is reliable, fairly priced, friendly and professional. I would also consider purchasing appliances from Shuh's too if I ever need any.

Such a horrible experience here. we purchased almost $13000…read moreworth of appliances for our brand new home and had them installed by their "professional installers". The first problem was a drawer in the fridge that wouldn't stay closed...Darcy assured me that was normal. Not normal according to kitchen aid. about 2 weeks after the install we found water had been leaking down into the basement and when we pulled the fridge out we discoverEd the water line had not been installed properly and had been leaking and ruined the whole side panel of the cupboards in our brand new house. when we approached them with the issue Darcy told is it was our problem because apparently after you have a "professional" install your appliances you are then supposed to pull said appliance out from the wall and make sure it doesn't leak???? That lady was sweet as pie until she got our $$$ and then basically told us to go away. Such a rude arrogant person to deal with. I wouldn't ever recommend buying anything from there ever.

Excellent small town retailer, with a big presence. After 40 years of owning various appliances in…read moredifferent houses and now needing a new washer and dryer we were directed to Waterford Appliances via a local resident and friend so we thought we'd see what they could offer. A friendly no pressure discussion about the various product lines which they themselves use in their home provided us with the initial feeling of honesty. We briefly checked online for comparable pricing and that was not an issue. The promise of direct contact through them for all of our service needs was also high on our list. There was also a no pressure sales tactic on warranties etc. it was a discussion that allowed us to decide for ourselves with no judgement. The gentlemen that came to install new and take away the old were very polite and demonstrated an educated product knowledge. They gave us whatever time we needed to become familiar with the product and they were in and out in a personable, clean and timely manner. We will recommend this business to our anyone who asks.