Hi! I would like to express my appreciation for the above and beyond what is required help I…read morereceived from Wanda , the customer service cashier. She was so kind and helpful to me in regards to my inquiries about a product. What an outstanding quality of service she gave! She made my day! I hope the store owners appreciate her worth! Thank you Wanda! Danielle Poirier

A great Home Hardware location. The selection is not as large as some of the bigger stores, but the…read moreservice and knowledge of the staff is terrific: they have helped me in countless ways over the years and I can't recommend them enough.

On Sept. 8, Ian was helping me order insulation, plywood and strapping. I was quouted almost $300…read moremore for the 3 bags of insulation. I needed to ask if they price matched because the total seemed very high. Ian was obliging and we found I was going to be overcharged by about $300. Then at the cash, I was charged double for the plywood. I was the one that noticed. Ian seemed ambivalent and not overly concerned..... not the apologetic reaction I would have expected. I guess he was having a bad day because service there is usually very good.

Swanson's goes above and beyond an ordinary hardware store. The expertise and willingness of the…read morestaff to guide customers through their projects are second to none - I have come to them with many a puzzler, and never once left without a clever, practical, and thorough solution. Their inclusive and supportive approach and commitment to generations of Kitchener-Waterloo citizens make us fortunate to call them a KW fixture.

This is a very small home improvement and garden centre located in downtown Waterloo. They carry…read morea good assortment of gardening supplies and staff are very helpful and polite. They are very busy on the weekends and in the early spring season when the avid gardeners are out looking for supplies. They carry non GMO seeds which is a definite plus.

These old farts really know their stuff... I really like this place.. They are knowledgeable about…read moreevery nut and bolt in the joint... No frosty tipped uneducated punks working there - good.

Noone answers the phone at this place. There is one guy on the front counter who knows whats hes…read moretalking about but noone else seems to know anything. Try Lockdoor instead.

From the owner: Commercial locksmith, electronic access control, video surveillance, automatic door operatorsread more

Great staff at the counter. They get the job done quickly and my keys work every time.read more

From the owner: Your Security Service Specialists Since 1966.read more

Avoid at all costs - extremely poor customer service…read more I bought a bed frame from this store a few weeks ago. Upon discovering that I had ordered the wrong frame by mistake, I returned to the store to inquire about a refund. I figured this should not be a problem, since I had not even picked up the bed frame from their warehouse yet. I was charged over 25% of the price of the frame as a "restocking fee" to simply not pick up item. Keep in mind that this frame was extremely compact, and did not take up very much space. As a student struggling to make ends meet and getting by with student debt, I am beyond disappointed that the Snuggler's manager chose a $30 profit over reasonable customer service. I strongly urge anyone to avoid this store whenever possible, as my experience highlights Snuggler's concern with immediate profit as greater than its willingness to develop a positive relationship with its future customer base.

I've shopped with Snugglers over the past few years. I noticed a problem with some coils in the…read moremattress. I knew I didn't have a receipt but phoned anyway. They were very receptive to helping me. They looked up my purchase and had the problem resolved. Happy customer!