We would have no hot tub without Doug. If you have an older model, as we do (~2000 model), it's…read morealmost impossible to find anyone to repair it. Doug is extremely knowledgeable in his industry and twice has managed to find a solution. Plus he's an exceptionally nice person. For those who might be frustrated at length of time to get a response - there is only person like him in the area. Prior to finding Doug, no company would even come out to our home based on the age of our model. He is worth waiting for.

I would not recommend Hot Tub Pros due to their unprofessional and poor communication, poor service…read moredelivery and inconsistent pricing. I hired them to do a year's contract including three maintenance cleans back in June. I prepaid $1120 and had one service provided. Due to my tenants moving out and no longer needing the hot tub, I asked if it was possible to repurpose the unused balance to instead drain and winterize the tub, assuming I would maybe get a little bit of a refund back after the winterization was taken into account. They ignored my multiple emails and I felt like I had to harass them to even just acknowledge receipt of my emails. When they finally responded, they said my first drain and fill was a filthy job and my tub was covered in ants and hence they should be charging me more, but they never mentioned this until now. It was rude and out of nowhere. They also said the website pricing was wrong and that the winterizing would cost more, and that they were also booked out but could maybe squeeze us in a few weeks and would check in later. It was strange to me that 1) they never mentioned the alleged issues with my first hot tub service, 2) they had inconsistencies in pricing between the email quote and their website, and 3) they didn't want to preschedule a standard service that was time sensitive and needed to be scheduled in advance. Finally, when they did actually come out do the winterization (after I pleaded with them to get it scheduled), the tub was left with water in the tub and we are unsure if it was properly winterized. I wrote again asking for clarity and he said he took video of the service footage and would send it to me; it's been over a week and still haven't received it after a couple of follow-up emails requesting it. I am nervous there is still water in the plumbing that would freeze and have no confirmation that the winterization actually was completed. This company is hugely unprofessional and needs to get their act together. I hope this review will prompt them to reply to my unanswered emails and send me the video footage.

Karen is incredible; she responded to my email over the weekend (unexpected) and took the time to…read moreoffer great suggestions to remedy even though she doesn't service my area - she also gave me phone numbers for people that could help that actually DO service my area. It's so nice to see business owners who go above and beyond ... Thank you!

They have always come thru when I need my jacuzzi cleaned, the top changed, or some maintenance…read moreissue such as leaking hoses and pipes. They are very reasonably priced and Karen is very nice to work with. Definitely recommend them if you have jacuzzi service needs.

I had a great experience with Splash Guardians!…read more Diego got me a reasonable quote within a day of my reaching out and we were able to schedule for the same week. When he got hung up at the job before mine, he let me know that he was delayed. He gave me a heads up text with an ETA when he was on his way to my house. He was able to winterize my hot tub, flush out the lines, and left everything immaculate. He answered all of my questions and gave solid recommendations regarding how to care for the tub moving forward. I would not hesitate to use his services again in the future!

Splash Guardian's service is first rate…read more They made sure to get the job done and the outcomes where the Pentair pump was working as intended. Edgar was a great help and appreciate his consistent support and help to triage and address till the problem was resolved. They are professional and responsive. Definitely give them a shot! Would highly recommend Splash Guardian for any of your pool needs!!

I purchased a new hot tub from this location. The entire process has been great! I called the…read moremanager-Brett, to arrange a tutorial on setting up my tub and to get familiar with operation/settings. Brett was very knowledgeable and took the time to clearly explain the features of my tub and answer all of my questions. I highly recommend this location and Brett for all of your hot tub supplies and needs!

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

I'm very happy I had Sean and his team install my sprinkler system last fall. After getting my…read morethree bids I liked what Sean offered...a good system design at a good price. He and his team were easy to work with...good communication, responsive, on time, and the work was done well. He was proactive in reaching out this spring to de-winterize and they spent the time ensuring coverage was still good and adjusting a few heads to ensure I was happy with the results. I especially appreciate his willingness to incorporate a few planter soaker add-ons on my back patio, and his offer to come back mid-summer for a checkup to make sure the lawn is getting the water it needs when the temperature is highest. 5-stars for Sean and the Acre Plus team! I highly recommend.

Sean and his team provided outstanding service. They excelled in communication, problem solving and…read morewere genuinely kind and considerate. I strongly recommend their services for any irrigation needs that you might have.

Alicia and Martha were so awesome and very helpful throughout the process. They left my hot tub…read morespotless and gave me pointers on what I need to do to maintain my hot tub. I highly recommend their services to anyone who has a hot tub. Thanks Alicia and Martha. Your service is so valuable.

We had our hot tub drained and chemicals put into it last year by another company. Zero guidance…read morewas given for ongoing maintenance and we go back and forth between Seattle and Phoenix so our tub was quite green when we got back for the summer. Aqua Girls Spa Cleaning helped us out getting our tub clear and clean. They also provide monthly services to keep it looking good and we are happy to leave all this work to them. They were very friendly and punctual. You can schedule services online which I appreciate. We will continue using them as long as we have a hot tub.

Outstanding service with quick turnaround time from initial contact to getting appointment…read more Incredibly knowledgeable about sprinkler systems. They took the time to answer all questions very thoroughly. When he identified several recommended improvements he took the time to explain what the issue was, how to correct it, and why it should be addressed. Added bonus is it is veteran owned. Definitely going to stick with them!

Thorough, knowledgeable and prompt. Corey and Danica work long days in the fall and spring to try…read moreto meet the seasonal irrigation demands. Corey is worth waiting for!

Our condo complex has a 25 yo water feature at the entrance and after much debate, the community…read moredecided it was worth it to try and get it running again after multiple pump problems over the years. Oren came out and did a total pressure wash and refill of the pool. This was of course after he spent hours trying to learn about the whole whacky system that was installed and then fix the pump. The pump was an easy fix as it turns out. By the time he left, the fountain was back to its gorgeous self! But I would be remiss if I didn't mention that Oren is very knowledgable about ponds and water features. He gave us plenty of ideas on how to maintain the feature going forward, keeping in mind the community wants an easy-to-maintain system. I really appreciate his listening skills and his friendly demeanor. I highly recommend Sterling Pond Service!

Based on my experience I recommend you stay away from this one-man company. Oren Sterling is…read moredishonest and does not stand behind his work!!! I contacted Oren when the pump on my pond failed after about 20 years of service. He came out, pulled the pump and promised to return with a new one and to also clean and service my pond at the same time. This he did and reinstalled an exact replacement pump as well as doing a good job cleaning and servicing the pond, although his charges of $1238.62 seemed excessive for a few hours work. I paid the bill but within a few weeks the new pump started making a howling sound. Oren came out a few days after I called him and pronounced that the pump bearing had failed. That's when the real trouble began... I expected that the pump would be replaced under warranty, but Oren insisted that the pond design was to blame. I rejected this for two reasons; first, since the original pump had done fine for 20 years, and second, because Oren had reinstalled the new pump in exactly the same way, never mentioning any problem with the system design. After some argument, he finally agreed to return the pump, but insisted that he now wanted to install a smaller pump and rework how it was installed. I finally agreed to this to get things moving forward. A few days later he called to tell me that he had been able to return the pump, but the supplier had only been willing to give him a 75% refund. But "don't worry" he said "I will deal with the difference myself". A few days later he returned and installed the smaller pump, which so far is working fine, but he then handed me an invoice for an additional $248.17 for the hour's work installing it! So he kept the difference between the first pump and the significantly smaller one (I suspect that was around $200) and also charged me to reinstall what should clearly have been a warranty issue! BTW... never mentioning the last charge until the work was done. Never going to call him again and I suggest anyone reading this review avoid Sterling Pond Service!