We just bought a house with a pool and know nothing about maintenance. They were super helpful and…read moreprovided an "orientation" to look through the setup, educate me on how everything works, and provide suggestions/considerations for the future. They answered all of my questions thoroughly. We also had them do an end-of-season cleaning, water chemistry test/balance, and covering. They did a fantastic job and were very professional! They are definitely going to be our go-to people for future pool needs! Highly recommended!

I bought a new house and the pool was a mess. They came out within the week and had the water…read moresparkling in time for my son's birthday party! Highly recommend. It seems like their service has improved a lot under the new management!

I went there yesterday for advice and products for my 1000 gallon pool. It was difficult…read moreresearching online when most articles are for large pools. There's too much information online. Immediately walking in the store I was greeted by a wonderful sweet lady. She tested my pool water sample and got me the products I actually needed. She wrote everything down and made it easy to gauge measurements. Our pool is looking crystal clear and I'm so thankful! Prices were also very reasonable. Love this place and highly recommend!!!!

This is the supply store we go to for our pool and spa supplies…read more Because this is the only pool/spa store in the area, it sees alot of our business. Prices are decent, the store is really rundown, and there really is no parking to speak of, heck the store windows have many cracks and chips in it.

I had a great experience with Splash Guardians!…read more Diego got me a reasonable quote within a day of my reaching out and we were able to schedule for the same week. When he got hung up at the job before mine, he let me know that he was delayed. He gave me a heads up text with an ETA when he was on his way to my house. He was able to winterize my hot tub, flush out the lines, and left everything immaculate. He answered all of my questions and gave solid recommendations regarding how to care for the tub moving forward. I would not hesitate to use his services again in the future!

Splash Guardian's service is first rate…read more They made sure to get the job done and the outcomes where the Pentair pump was working as intended. Edgar was a great help and appreciate his consistent support and help to triage and address till the problem was resolved. They are professional and responsive. Definitely give them a shot! Would highly recommend Splash Guardian for any of your pool needs!!

Elon suggested and installed a timer on our pool pump and it made our pool water clear for a long…read moretime and I don't have to worry running the pump myself.

ASA Pools & Spas is bar none the best service we've ever had on our architectural and somewhat…read morecomplicated dual pond + waterfall water feature. we have all the equipment of a pool but with greater structural/physical complexity. all other pool & pond service providers in the past paled in comparison to ASA. they would get it to work for awhile, but specific aspects of the feature would cause degradation in pump or water flow thru performance over time, or frequent attendance and servicing was inconsistent. but ASA is starkly different! ASA team approached it with an "engineering excellence" stemming from an incredible understanding (and intelligence) about the technical components of the system, as well as taking a no-challenge-is-too-great attitude. they even took special care to get the minor aesthetic details right (i.e. perfectly flush water level with the coping). after nearly 14 years of messing around with other pool providers, from now on we will only go with ASA as our water feature has performed FLAWLESSLY. they have my HIGHEST recommendation!!

Don't bother calling this service provider; they don't answer their phone and disconnect without…read morebeing able to leave a message. I called 4 times over 2 days...

Aqua cares repair man Tylar called me and set up my appointment, and was able to make it out and…read moreDiagnose the problem and sold me a part right on the spot.

Went in to have our pool water tested & Jessica was fantastic. So informative & helpful!read more

We have a small 10' x 5' pool. We engaged the services of this company to help solve a problem…read morewith our pool heater. The technician came to the house and immediately started up-selling my wife about everything to do with the heating and pump system. He claimed we needed a new motherboard, heater, and pump. The quote they finally gave us was $7,375 for all the work. I looked up the parts they noted on the quote, and noticed that they were charging twice the going rate for the heater (~$4k vs $2K) and a thousand dollars over the list price for the pump, not including installation. Driving up the price a full $3000. I don't mind small business charging a little more for work, but only if its needed. On top of all that they charged us $322 just to come and look at the heater. The whole episode eroded my trust in this company.

As president of our neighborhood pool, I had hoped to establish a long-term working relationship…read morewhen we brought Erik on board -- even before he was certified. Unfortunately, that trust was misplaced. He did not contact me at all after last summer -- no calls, texts, or emails -- until we discovered the pool in terrible condition. When my wife and I asked fair and reasonable questions about the situation, he abruptly walked away and falsely accused us of being disrespectful. His response was unprofessional and disappointing. His unwillingness to take responsibility or communicate honestly raises serious concerns about how he conducts business. I cannot recommend him to any community or homeowner seeking reliable service and respectful communication.

Fantastic service and great value. Highly recommend! Erik diagnosed our sprinkler problem and…read morereplaced our pump which completely resolved the issue.

We recently bought a house with a pool and were told that this is the company that serviced it. We…read moregave them a call and they immediately knew the pool, knew the specifications, and were able to guide us in what products we would need. They even offer a new pool owner orientation! Stacy was especially helpful in making certain our needs were met. Her professionalism and experience were astounding. They do pool water analysis to help ensure that your water is safer for you and your family. We found out ours was unsafe! If you are looking for help with your pool, whether it be service or maintenance, I encourage you to trust Stacey and her team with your pool needs.

They cleaned and serviced my pool regularly and did a great job. Everything was explained simply,…read moreand I never had to remind them. Reliable service.

First of all, when shopping for a hot tub, we stopped by but did not purchase from this business…read more I'm sad because I give them so much business now! I come by every couple of weeks with a container (they graciously provided gratuitously) of my spa water. There is no charge for this water testing. I buy the chemicals that are recommended. They provide a print out of which chemicals, how much and timeframes. I also had recommendations for filter replacements for my spa they can order. The staff is always very helpful, knowledgeable, informative and professional. This service they provide - at no charge - is invaluable for my spa experience. I can't thank them enough and they definitely have my business and support!

Requested service on a fireplace... was told "we don't work on those and I don't know anyone who…read moredoes" Fast forward 2 years... requested service on an indoor jetted spa and was told almost the exact same line. It's okay if they don't service these things but maybe take it off your website AND offer some names of local technicians that could possibly help. It appears to me they just are interested in making a sale not helping what could be future customers who might have purchased from them in the future. I wont be asking anything of them again - much less buying anything.

This is our 2nd time using Independently Dunn for our swimming pool needs, and once again, we…read morecouldn't be happier with their work and overall level of customer service. The first time that we used them, our mechanical swimming pool cover had broken down right before we were having some out-of-state guests over for a long visit - all of the kids really wanted to use the pool, but we couldn't open the cover! Understanding the rush, Matt and one of his assistants came out under very short notice and worked for hours in pouring rain and high winds (we're talking torrential downpour) to resolve a very difficult situation with the pool cover. A lot of manual work, tinkering, and creative solutions were needed, and they delivered. A full replacement would have probably been needed if it weren't for them, so they saved us thousands of dollars with their handy work. 2 years later, and the pool cover still works great. Recently, our pool pump broke down, so we used it as an opportunity to upgrade our entire pump, filtration and heating system. Again, under short notice, Independently Dunn came out, reviewed the situation, and gave us a very fair and competitive bid to install a new pool pump, filtration system, and heater. Matt and Jesse had a full schedule already, but understanding that our pool water was sitting stagnant with a broken pump, they made sure that they found a way to squeeze us into their schedule and complete the job in short order. That's great customer service. The job was completed quickly, efficiently, and without any problems. Independently Dunn also reconfigured all of the intake and outtake pipes/valves to maximize pump efficiency. We had a mess of a pipe and valve system in our pool/pump room before this, and Matt really cleaned that up - it looks and runs great. Along the way, Matt and Jesse were great at consulting us about proper pump and filtration usage, recommended pool chemicals, and all things pool and spa related. They really know their stuff, never hesitated to answer any of our questions (and I ask a lot!), and always seem to be happy to share their wealth of knowledge with their customers, which is great. Our whole pump and filtration system is running as smooth and efficient as can be, and our pool water now looks cleaner than it ever has before. Independently Dunn did an incredible job. Again, this is our 2ndtime using them, and I certainly won't hesitate to use them again in the future for our pool and spa needs.

I called a week ago to schedule a pool inspection. The lady scheduled me, saying they don't know…read morewhat time they're coming, only that it will be in the afternoon but they will email me a day before for the time. She got all my info. I did not receive the email the day before. On the day of, I called around 12:40 to ask if they're still coming since I never received an email, and she said, "the one in Auburn right?", I corrected her and told her the city I'm in. She said, "oh yes, we will be there in a few minutes". We waited all day for them and they never came. Never even got a call to explain what happened.