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Olympic Hot Tub

5.0 (1 review)
Open • 10:00 am - 6:00 pm

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Response time

20 minutes

Response rate

100%

Services - Olympic Hot Tub

Pool installation

Pool remodeling

Pool repair

Olympic Hot Tub Hot Tub & Pool Photos

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7 months ago

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Black Pine Hot Tubs & Swim Spas

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I have an update on my spa. Customer service wrote back regarding my original Yelp review…read more Basically it was a big screw you and my spa problems are my fault not the installers. It doesn't change the fact that the spa was installed incorrectly 1) Spa was installed out of code because it's too close to the house. 2) as a first time spa owner, having no information about the spa because it was not given to me. No paperwork or online instructions. The installers were supposed to have unwrapped the filters and explain the use of the spa and to look it over for marks and blemishes which never happened. I was told by the store manager at the time that I was "in good hands" she said. I've purged it 5 times and meticulously cleaned the shell. The entire problem falls to the installed guys for not doing their job correctly by unwrapping the filters. I was not installed good hands. Even the guy who originally came to diagnose the problem which was the filters knew exactly who installed the spa and commented "yeah, those guys suck. We've had problems with them." We've only used the tub a handful of times because I'm a 60yo woman with a torn rotator cuff and it's a slow moving process to do this 1 time let alone 5. My husband is 70 and can't help. I don't want the spa. Come and take it away. I'll take the 10k as a loss and buy another spa from a different company. All the while telling anyone in ear shot about my experience. All I ever wanted was for this to be fixed not someone telling me all this is my fault. Thanks for nothing.

I have tried over and over to book them to fix my hot tub. They came out once and it was not fixed…read more They did nicely install a cover. They have terrible customer service. I bought my spa from them so wanted them to do the repair but am now booking with another company.

Aqua Rec’s - Chimney cap should cover the outside of the chimney tile, not lay flat on it.

Aqua Rec’s

(37 reviews)

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I am so happy that Aqua Rec is carrying Marquis Spas (Made in Oregon) again! My new Euphoria Spa…read morewas just delivered, and it is a beauty. It replaced a Marquis Euphoria Spa I bought more than twenty years ago. The folks at Aqua Rec were great to work with, as I needed to remove my old spa to tear out the old deck and build a new one, since I didn't think it had another twenty years of life left in it. The crew of Juan, Andrew, and one other delivery person was joyful, professional, and efficient. However, the company should return to a four-person crew, particularly for the bigger tubs. When three guys struggle with a big tub moving over uneven ground, someone will get hurt or property damaged.

I bought a pellet stove insert for my daughters house from Aquarec in Fircrest. Installers came and…read moreleft. Whole house filled with smoke. They came back and fixed that issue but never installed the thermostat for the stove. There was one there from the old insert but was 20 years old. Finally after multiple calls they came and installed it. A week later the stove quit working. Made multiple calls spoke every time to David the manager. Always promises to talk to someone about it etc. I left 3 messages with no return css as ll. No heat in the house and it is 40 degrees out! Finally reached out to Kelly at the Puyallup location and within two hours he called back and set up a tech to come out. Finally it is working thanks to him. Bought the insert in November and it took multiple calls to get it fixed. Run don't walk away from the Fircrest location, once they have your money they are done with you! Worst customer service that I have ever seen!

Aqua Rec's Fireside Hearth N' Home - New Pellet stove and mantel kit

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Technicians changed out the hydraulic lift cylinder on my Hottub cover. Very professional service!…read moreThank you Alex & John Meeker! Also have to include the great scheduling from Kaylei. Project went on without a hitch. The crew also verified the securements of my paneling and rectified that issue as well!

I purchased a pellet stove insert for my daughters house. Installers came and installed and then…read moreleft. Twenty minutes later the whole house filled with smoke. Had to have them come back and fix. They never installed the thermostat, just left it on the table. I called saying why wasn't this done, that is part of the install. After calling and complaining it was finally installed. Then the stove quit working. After numerous calls to David the manager at the Forrest location he does not call me back, I left several messages but he never returned my calls. When I finally get him on the phone he says I need to talk to the tech expert. Again never returns my calls. It would only stay running for short periods if at all. It was 50 degrees in the house! Finally we called the Puyallup location and spoke with Kelly and he had it on the schedule for 2 days later. It still took two trips out there before hopefully it is fixed now. Ru don't walk away from the Fircrest location. Once they get your money they are done with you. I have never seen such lousy customer service! Reaching out to the Puyallup location was a game changer and dealing with Kelly.

Olympic Hot Tub - hottubandpool - Updated May 2026

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