It's a nice place to relax and unwind. You have your own room so you can just soak your worries…read moreaway. When you enter the room you'll have your own Sauna, Jacuzzi, Shower, even a bed if you need a nap.

Have been several times and it is consistently a clean and welcoming space. Out of town visitors…read morethink it is cool to have a public/private space like this and wish they had one in their towns.

They cleaned and serviced my pool regularly and did a great job. Everything was explained simply,…read moreand I never had to remind them. Reliable service.

Consistency of pool cleaning staff is poor. New staff not trained properly. Treated my salt water…read morepool with chlorine chemicals to the point that it was irritating to the skin. This is just the latest example. I should have canceled them long ago....they also raised their prices 63%!!!! I recommend them to NO ONE!

I have an update on my spa. Customer service wrote back regarding my original Yelp review…read more Basically it was a big screw you and my spa problems are my fault not the installers. It doesn't change the fact that the spa was installed incorrectly 1) Spa was installed out of code because it's too close to the house. 2) as a first time spa owner, having no information about the spa because it was not given to me. No paperwork or online instructions. The installers were supposed to have unwrapped the filters and explain the use of the spa and to look it over for marks and blemishes which never happened. I was told by the store manager at the time that I was "in good hands" she said. I've purged it 5 times and meticulously cleaned the shell. The entire problem falls to the installed guys for not doing their job correctly by unwrapping the filters. I was not installed good hands. Even the guy who originally came to diagnose the problem which was the filters knew exactly who installed the spa and commented "yeah, those guys suck. We've had problems with them." We've only used the tub a handful of times because I'm a 60yo woman with a torn rotator cuff and it's a slow moving process to do this 1 time let alone 5. My husband is 70 and can't help. I don't want the spa. Come and take it away. I'll take the 10k as a loss and buy another spa from a different company. All the while telling anyone in ear shot about my experience. All I ever wanted was for this to be fixed not someone telling me all this is my fault. Thanks for nothing.

I have tried over and over to book them to fix my hot tub. They came out once and it was not fixed…read more They did nicely install a cover. They have terrible customer service. I bought my spa from them so wanted them to do the repair but am now booking with another company.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Danny came out to resolve issues with our new Caldera Utopia Geneva spa. He resolved them quickly,…read moreanswered all of my questions, and emailed me a video that answered another question.

I am so happy that Aqua Rec is carrying Marquis Spas (Made in Oregon) again! My new Euphoria Spa…read morewas just delivered, and it is a beauty. It replaced a Marquis Euphoria Spa I bought more than twenty years ago. The folks at Aqua Rec were great to work with, as I needed to remove my old spa to tear out the old deck and build a new one, since I didn't think it had another twenty years of life left in it. The crew of Juan, Andrew, and one other delivery person was joyful, professional, and efficient. However, the company should return to a four-person crew, particularly for the bigger tubs. When three guys struggle with a big tub moving over uneven ground, someone will get hurt or property damaged.

I bought a pellet stove insert for my daughters house from Aquarec in Fircrest. Installers came and…read moreleft. Whole house filled with smoke. They came back and fixed that issue but never installed the thermostat for the stove. There was one there from the old insert but was 20 years old. Finally after multiple calls they came and installed it. A week later the stove quit working. Made multiple calls spoke every time to David the manager. Always promises to talk to someone about it etc. I left 3 messages with no return css as ll. No heat in the house and it is 40 degrees out! Finally reached out to Kelly at the Puyallup location and within two hours he called back and set up a tech to come out. Finally it is working thanks to him. Bought the insert in November and it took multiple calls to get it fixed. Run don't walk away from the Fircrest location, once they have your money they are done with you! Worst customer service that I have ever seen!

Great product and great customer service. We bought a new hot tub here a few months ago and…read moreeverything went smoothly and above our expectations. The owners are very nice and helpful.

Our hot tub was having electrical problems so the tech,(Mike), came to our house and quickly fixed…read morethe problem. He was very knowledgeable and was willing to go the extra distance to figure out the issue. Thanks Mike!

Technicians changed out the hydraulic lift cylinder on my Hottub cover. Very professional service!…read moreThank you Alex & John Meeker! Also have to include the great scheduling from Kaylei. Project went on without a hitch. The crew also verified the securements of my paneling and rectified that issue as well!

I purchased a pellet stove insert for my daughters house. Installers came and installed and then…read moreleft. Twenty minutes later the whole house filled with smoke. Had to have them come back and fix. They never installed the thermostat, just left it on the table. I called saying why wasn't this done, that is part of the install. After calling and complaining it was finally installed. Then the stove quit working. After numerous calls to David the manager at the Forrest location he does not call me back, I left several messages but he never returned my calls. When I finally get him on the phone he says I need to talk to the tech expert. Again never returns my calls. It would only stay running for short periods if at all. It was 50 degrees in the house! Finally we called the Puyallup location and spoke with Kelly and he had it on the schedule for 2 days later. It still took two trips out there before hopefully it is fixed now. Ru don't walk away from the Fircrest location. Once they get your money they are done with you. I have never seen such lousy customer service! Reaching out to the Puyallup location was a game changer and dealing with Kelly.

If you want the best tub then definitely buy from Olympic Hot Tubs in Lacey. Doug and John are two…read moresuper cool guys who know everything about their brand of hot tubs. Doug and John have gone out of their way to help me out when I have had questions. I have never gone into the showroom and felt pressure to buy, as a matter of fact they have told me I didn't need to buy certain products and explained why. Always a pleasure doing business with those guys. (((HIGHLY RECOMMENDED)))

Oh man! So much to say! Been a customer for a while now. Kim is amazing. She sold us our TX hot…read moretub and was with us the whole way from picking out the hot tub, delivery, install and keeping us stocked up on supplies to keep our Hot Tub going. Her customer service and expertise is so amazing I heard she got promoted to District Manager and I still see her around at the Lacey Location and she remembers me everytime. This evening when going to get some chemicals I met Doug! He's awesome and took care of me! He was able to answer all my questions! This is why I love shopping in person vs online shopping. Olympic hot tub generally cares about taking care of their customers! They have earned my business forever!! You will not be disappointed!

Excellent hot tub repair. Chris (the owner) was on time, came prepared with needed part, advised me…read moreon hot tub care, worked quickly. He's been doing Hot Tub Repair for 30 years and really knows what he's doing.

Contacted the office to make a house call and fix a problem with the controls of my spa after…read morereplacing the motor after 10 years of service. Chris was able to come to Lacey within two days to service. He was on time and extremely knowledgeable and efficient on his service call. Chris has experience on many different manufactures of spas. Took only about 30 minutes to diagnose the problem and provide the fix. Chris also guarantees his work at no additional service call charge for 30 days. After contacting several independent hot tub service companies and getting no response I would highly recommend Gondeau Enterprises to anyone. Thanks Chris for a great job and excellent service. We're up and running again and enjoying our spa once again.

We've been using Neptune Pool and Spa for about six months, and our spa has never looked or felt…read morebetter. The water stays perfectly clean and balanced, and they're always on top of maintenance and chemical adjustments. When our heater started acting up, their technician arrived the same day and got it running again quickly. Friendly, professional, and truly reliable -- highly recommend their service to anyone who wants worry-free spa care!

Steve (owner) and his team have been a HUGE help in completing a spa repair another well known pool…read morerepair company had been failing at for years. Our jets- previously told by aforementioned other company would need to have concrete torn up to access - work perfectly after a short VERY affordable visit. He's also working with us on pool repairs that the same other company tried to severely mishandle before our maintenance person finally realized Neptune's service and expertise is the only company we can trust to get the job done properly, on time and at a fair price. We're grateful to have found a great team to ensure our community pool and spa are working well and we can enjoy them all season.