Elliott Bay Sauna & Hot Tub reminded me of two things - not everything awesome in this area pops up…read moreon every list and just because I don't know about it and no one I know knows about it doesn't mean there's not a ton of people who are in the know. My friend knows I love hot tubs. He heard about this location from another and we decided to check it out. We arrived at 10:55 AM and there already was a line. I learned that this is common, there's only ten rooms, and wait times can range from 60 minutes to 120 minutes depending on time of day. I hear the evenings are incredibly popular so much so people in line said they don't even try. The price point is ridiculously cheap. Everywhere I've seen something similar the prices are much, much more expensive. Flip side - it's a bit dated and very straight forward. They're offering to rent a room that has a hot tub, a sauna, a shower, a TV, a resting bed, and nothing more. If you're looking for somewhere that'll give you lemon water and cocktails or snacks - no, they don't do food and drink service. It is possible to buy water and some other beverages tho. No alcohol is allowed. Elliott Bay Sauna & Hot Tub has been open for forty years and the front lobby looks it. I gave the nice and super efficient man behind the counter my ID, booked a room for two hours, and then went inside. Everyone else were in pairs except for me and my friend. Despite this the man only hesitated for a second, barely noticeable, and got me in. It's neat. The hot tub's diameter was about 60", but it was over four feet deep. When I sat on the wooden bench the water went pass my shoulders. The jets go for 15 minutes and they're strong! I managed to work out a knot in my shoulder that I couldn't loosen for months in there! It's sanitary. When the jets started there was the distinct smell of bromine cleaner which is gentler on the skin than chlorine, more pleasant smelling than chlorine, but just as effective as chlorine. The sauna was large! Two benches you could comfortably have four people in there if not six. It was amazingly hot. I couldn't manage the sauna long just because it was so warm! I liked the smell of wood tho. Not putting water on the rocks - it's all electric! The TV is available with all the basic xfinity channels. Cellular signal was practically nonexistent in the room I was in and there was no wi-fi. I learned Audible, despite having books downloaded, wouldn't let me access my library as normal due to that. Next time I'll download more electronic books or a movie. Don't be like my friend and bring a real book unless you like damp pages. It's a very wet environment! Despite being disconnected - or maybe because I was disconnected - I had an extremely relaxing time. I just floated in the tub listening to Christmas music. I think next time I'll only go for 90 minutes instead of 120 and bring more than 32 ounces of water. I left dehydrated despite what I thought were solid efforts. My friend brought 90 ounces and he felt that was perfect. It truly was a delightful experience!

It's a nice place to relax and unwind. You have your own room so you can just soak your worries…read moreaway. When you enter the room you'll have your own Sauna, Jacuzzi, Shower, even a bed if you need a nap.

We recently bought a house with a pool and were told that this is the company that serviced it. We…read moregave them a call and they immediately knew the pool, knew the specifications, and were able to guide us in what products we would need. They even offer a new pool owner orientation! Stacy was especially helpful in making certain our needs were met. Her professionalism and experience were astounding. They do pool water analysis to help ensure that your water is safer for you and your family. We found out ours was unsafe! If you are looking for help with your pool, whether it be service or maintenance, I encourage you to trust Stacey and her team with your pool needs.

They cleaned and serviced my pool regularly and did a great job. Everything was explained simply,…read moreand I never had to remind them. Reliable service.

I bought my hot tub over 15 years ago from black pine. After sitting dormant for the last two years…read moreI needed help getting it running again. Everyone at Black Pine was supportive and helpful. One of the service experts even said "I'll treat you as well as I would my mom and dad". He definitely did. We got great service where they really cared for us. Specifically the technician Black Pine sent, Isaac, did a great job getting our spa running again. At 15 years old, it is a much older model than anything they currently sell. That did not matter to them. They never used that as an excuse. Isaac just focused on getting it running again. Isaac was very professional, and kept us informed of the repairs as he worked. I highly recommend Black Pine, they stand behind what they sell.

The guy that was asking all the questions probably the guy behind the counter he wanted my debit…read morecard number and everything else like that but when I gave him the debit card number they took the money out they didn't even have time to warm up their truck billing took the money out of my account without asking without completing the work without even coming to my home so I call billing Susan at billing says you're not going to get a dime back You're not going to get nothing back I wanted to refund you do the work first I told them so in a week and a half the service tech showed up at my home. He already knew what I called for. The Jets on one side of the hot tub we're not working so already he knew what the problem was. I told him I'm going to run in and get my shoes and I'll be right back out. I went outside and heard the Jets running and asked him what did you do to get the Jets working he said he just turned a knob on the top of the hot tub. He was at my home for less than 10 minutes and he was already back in his truck leaving. My question is how many times have you had a service tech come out to your house to fix one of your appliances hot tubs pools anything and he charged you after he finished the work. But in my case the money was already taken out of my account a week and a half earlier. I worked hard for my money and I feel that I was robbed. This was at the end of April 2026. GO SOME PLACE ELSE. I WONDER WHERE DID MY $329.20 REALLY GO. LARGE ITEMS GO SOME PLACE ELSE. PLEASE.

Marshall is dope…read more Very knowledgeable staff. Helped me get started. Didn't feel like i was being pressured into buying anything.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

I am so happy that Aqua Rec is carrying Marquis Spas (Made in Oregon) again! My new Euphoria Spa…read morewas just delivered, and it is a beauty. It replaced a Marquis Euphoria Spa I bought more than twenty years ago. The folks at Aqua Rec were great to work with, as I needed to remove my old spa to tear out the old deck and build a new one, since I didn't think it had another twenty years of life left in it. The crew of Juan, Andrew, and one other delivery person was joyful, professional, and efficient. However, the company should return to a four-person crew, particularly for the bigger tubs. When three guys struggle with a big tub moving over uneven ground, someone will get hurt or property damaged.

I bought a pellet stove insert for my daughters house from Aquarec in Fircrest. Installers came and…read moreleft. Whole house filled with smoke. They came back and fixed that issue but never installed the thermostat for the stove. There was one there from the old insert but was 20 years old. Finally after multiple calls they came and installed it. A week later the stove quit working. Made multiple calls spoke every time to David the manager. Always promises to talk to someone about it etc. I left 3 messages with no return css as ll. No heat in the house and it is 40 degrees out! Finally reached out to Kelly at the Puyallup location and within two hours he called back and set up a tech to come out. Finally it is working thanks to him. Bought the insert in November and it took multiple calls to get it fixed. Run don't walk away from the Fircrest location, once they have your money they are done with you! Worst customer service that I have ever seen!

Great service and I owned my hot tub since 2020 with no issues. They continue to help me with…read morechecking the water to ensure it has the correct chemical mix as well as general maintenance questions

Great product and great customer service. We bought a new hot tub here a few months ago and…read moreeverything went smoothly and above our expectations. The owners are very nice and helpful.

Aqua Rec was able to get someone out to take a look at my gas fireplace within 2 days; others I…read moretalked to said it would be at least 1 to 2 weeks. Niko was prompt and very knowledgeable, figured out I actually had two issues with my fireplace (had bad AC adapter and was using the battery backup as the main power source). He got the parts ordered immediately and gave me reassurance that my unit still had plenty of life, as long as as I maintained it. Later that same day I received a call from their service department to schedule the repair. 4 days later Montana showed up (prompt as well) with parts in hand and quickly handled the repair of my fireplace, all while still being very personable and helpful. He answered all my various questions plus gave me a few tips. Both servicemen were very patient and great with my very enthusiastic labs. My living room is warm and comfy again. Thanks AquaRec

Technicians changed out the hydraulic lift cylinder on my Hottub cover. Very professional service!…read moreThank you Alex & John Meeker! Also have to include the great scheduling from Kaylei. Project went on without a hitch. The crew also verified the securements of my paneling and rectified that issue as well!

We had an outstanding experience working with Doug at Olympic Hot Tub in Lacey. He is incredibly…read moreknowledgeable, friendly, and has an excellent understanding of the products he sells. He took the time to answer all of our questions and helped us find the right hot tub for our needs without any pressure. What really sets Doug apart is his responsiveness. Even after our purchase, he has been extremely available whenever we've called with questions, providing prompt and helpful answers every time. If you're looking to purchase a hot tub, I highly recommend asking for Doug. His professionalism, product knowledge, and exceptional customer service made the entire experience easy and enjoyable.

Oh man! So much to say! Been a customer for a while now. Kim is amazing. She sold us our TX hot…read moretub and was with us the whole way from picking out the hot tub, delivery, install and keeping us stocked up on supplies to keep our Hot Tub going. Her customer service and expertise is so amazing I heard she got promoted to District Manager and I still see her around at the Lacey Location and she remembers me everytime. This evening when going to get some chemicals I met Doug! He's awesome and took care of me! He was able to answer all my questions! This is why I love shopping in person vs online shopping. Olympic hot tub generally cares about taking care of their customers! They have earned my business forever!! You will not be disappointed!

Excellent hot tub repair. Chris (the owner) was on time, came prepared with needed part, advised me…read moreon hot tub care, worked quickly. He's been doing Hot Tub Repair for 30 years and really knows what he's doing.

Contacted the office to make a house call and fix a problem with the controls of my spa after…read morereplacing the motor after 10 years of service. Chris was able to come to Lacey within two days to service. He was on time and extremely knowledgeable and efficient on his service call. Chris has experience on many different manufactures of spas. Took only about 30 minutes to diagnose the problem and provide the fix. Chris also guarantees his work at no additional service call charge for 30 days. After contacting several independent hot tub service companies and getting no response I would highly recommend Gondeau Enterprises to anyone. Thanks Chris for a great job and excellent service. We're up and running again and enjoying our spa once again.

Friendly staff, cute cats, a great selection of plants and accessories. They have a surprisingly…read morevast variety available year round, and prices are great for the area! One of my favorite garden centers in the South Sound.

Service was prompt and courteous. Unfortunately didn't sell item was looking for. Small location…read morebut nice setup and quality items and plants.