I was ready to send back a new spa circuit board I thought was defective, but SpaDepot's support team totally changed the game. Dustan walked me through troubleshooting over the phone and via email--he even had me send pics of my wiring and setup. His confidence and knowledge saved me time, money, and hassle. When I called back and Dustan wasn't available, Amy jumped right in and picked up where he left off without missing a beat. That kind of support is rare. I usually dread calling tech support, but this was a smooth, professional experience from start to finish. If you're buying spa parts, chemicals, or equipment--SpaDepot is the place. read more

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I have been using the spotdepot for several years. I use them primarily to fulfill my chemical needs for my hot tub. They have always been really responsive and quck to ship my items. I get things the next day because I might be lucky enough to live in the area. But I feel like no matter what, they ship things out the day of or the day following your purchase date. Recently, I purchased a pump that would help extract the water when i'm cleaning my hot tub. It was packaged in a strange way from the manufacturer. The hose was crimped and virtually unusable, or it would be damaged if we tried to straighten it out. I went through their process to file a claim, and I was immediately notified that I'd hear within twenty-four hours, and i was. I sent pictures of the packaging and the crimped hose. My recommendation to them was to just send me a new hose. Instead, they sent me in an entire new unit and said to not worry about returning the damaged one. I call that amazing customer service. I received something that was damaged, and they responded in a way that made it super easy for me. I call that fantastic customer service and I will continue to be a lifetime customer of the spa depot. read more

The Spa Depot - Spa depot products - Hot Tub & Pool Near Me - Olympia, Washington

Returns policy is horrible. I ordered a filter two weeks ago got here two weeks late and now they want me to pay $42 to return to $36 filter. It's ridiculous. read more

Purchase from this company at your own risk. I have dealt with this company in prior years, but lately they have been selling substandard products involving spa controllers. Prior unit I purchased for approx. $465. in April 2022, lasted for 3 and half years. Replacement I purchased (Same unit) cost $565. Heater unit on controller lasted only 6 hours. Cost $70. in shipping to get their defective unit back to them and getting a refund after all the hassle I have been through as been a nightmare. Don't waste your time with their tech support dept. Attitude is it's your problem and get ready for disconnected calls and no return calls to your issues. After returning the item, they stated it was defective. But only after requesting a refund (due to the late season here in the great lakes area and explaining I couldn't install until April 2026) they agreed to refund at first, but the next day they came back with some doubletalk about accessories all of a sudden missing. read more

I'm not one to take the time to write a review but the customer service that I have received over the years from the Spadepot.com has been top notch. They have never sounded like I was too small of a customer to spend the time working with and have taken the time to help me work through issues with my hot tub. I was able to get my hot tub up and working after 3 very helpful calls with operations manager Dustan. He took the time and walked me through diagnosing and ultimately fixing my problem. It's rare to find customer service like this anymore! read more

SUPER FAST shipping and best price for replacement snap in spa jets. My first order with them but will definately buy again from The Spa Depot. read more

I needed a new spa cover. I had gone with a discount cover manufacturer out of Florida. After several months of waiting and ultimately discovering that they hadn't even started the process, I was referred to Spa Depot by a friend in the spa business. They quoted me 2-3 months, just as the other provider had but instead the cover showed up 6 weeks in advance of the quote. I'm super pleased with the craftsmanship and overall experience during the ordering process. Anyone should feel confident that Spa Depot can fulfill their cover requests. read more

The Spa Depot - New custom sap cover from Spa Depot - Hot Tub & Pool Near Me - Olympia, Washington

This review is strictly based on a single web order that I placed. I've never been to this location, nor have I personally dealt with anybody at this establishment. I placed an order for a few long-term spa chemicals and items that I'll eventually need. The prices, quantities, and concentrations were all quite good, especially compared to some local and on-line shops. I was also floored at how fast it arrived. Even with their free FedEx ground shipping, my items arrived two days later. I understand the frustration with some of the long-term customer reviews lamenting the smaller sizes or lower concentrations than the past, and I lament the same for other items and places where this always seems to happen, such as with pre-packaged food, laundry detergent, etc. It's unfortunately a fact of life seemingly everywhere. read more

I just successfully finished my third major repair/upgrade on my 30 year old hot tub. I just want you to know how much I appreciate your fast service and product availability. Ted R. read more

I have used Spa Depot in the past, this time I needed to order a new pump and motor combination. I'm a pretty handy guy and needed a bit of guidance on the selection and installation of the new unit. Amy and Ryan were both very helpful with the install and selection. Yes, be sure to send in plenty of pictures. Jay read more

My spa cover (DuraTherm Standard Duty) arrived sooner than expected -- three weeks from the time the order was placed, and less than two weeks from the time the order details were finalized. The customer care team worked with me (via phone and email) to review the detailed dimensions, to make sure that the cover would fit my spa perfectly. The quality and fit look good out of the box - hopefully the cover will also prove to be durable over time. read more

customer service is terrible bought an expensive heater failed in a few months they gave me the run around with there supplier and never warrantied the item. you get what you pay for cheap price cheap products. read more

Absolutely impressed with the speed of their order fulfillment and processing. My heater replacement arrived in ONE day! Truly amazing customer service. The Spa Depot is my go to for all things spa now. Thank you all very much! read more

Previously ordered a Part from another big supplier who sent an item that was 4 times the size of what it should have been. Couldn't help us get the right item, a filter. So we ordered from SpaDepot.com and not only was it much cheaper than Leslie's Pool & Spa and shipped free, they actually sent the correct item the first time and quickly. This will be our new Supplier for our Hot Tub. read more

The recirculating pump on my Hot Springs tub goes out on a regular basis. It runs 24/7, draws water from the filter bay, pulls it through the heater and pumps it back into the tub. So, I guess after 2-3 years of this, the pump dies. And I have to get another one. Which is what I needed and ordered from Spa Depot. After looking at the usual gamut of part suppliers, I found SpaDepot selling the same pump for significantly less. I opted for the free ground shipping and saw they used FedEX. I don't have nice things to say about FedEX but, surprisingly, they came through and the pump was delivered from WA to GA ...in three days(!). So now I'm looking at a tub cover. And while the pump was small potato's, I'm hoping SpaDepot can be just as good with the big stuff as they are with the small. read more

This was one of the worst experiences I've ever had with a customer support person - ever. Edie was rude, cut me off, condesending and worse. I hope she was just having a bad day because her attitide and behaviour does not make me want to buy from Spa Depot. I am a business owner that serves the public. I know how important customer service is to business -- I have seen competitors fail just because of continued rude customer service by employees (these were businesses that did good work, but ruined the business with horrid customer communications, specifically rude and arrogant). I have bought from Spa Depot for years to support a Pacific North West, non-Amazon, business. I'm not sure yet if I will give Spa Depot another try or not. read more

Great service. I contacted support via email and they got back to me right away with what my issue was and what I needed to do. Ryan was helpful in sending me a link to what I needed and directing me to the website for helpful hints. Received the part quick and for a fair price. Watched quick video and installed it easily. The website is organized and easy to find things and the service all around outstanding. My local spa guy was going to charge me $600 more than DIY total cost. Would highly recommend these guys. read more

After struggling to get my spa working with all the features after making some repairs I came upon Spa Depot. They were able to identify my issue via pictures and text messages and now I'm up and running. They even let me return parts I didn't need for a full credit. My spa is 20 years old and they were still able to provide all the parts I needed. Definitely found my goto place for spa and pool parts. read more

Disappointed. Ordered a new heater for my tub. Was professionally installed and failed within a month. Had to pull out the heater and ship it back (after having a contentious call about if it's really the heater that failed ). They determined it was the heating coil after all and instead of communicating this clearly and expediting shipping (since SD sold a junk part -- which they refurbished?!), I was just rudely told that the part is already in transit.. as of this was a a typical customer service experience. read more

i've made many purchases from spa Depot and would recommend them to everyone. parts and supply selection is good, prices are great and customer service is incredible. read more

Great selection, prices and technical support. I received my heater quickly and subsequent questions were answered by knowledgeable staff.

I've had many issues over the years with my aging hot tub. If you are somewhat handy and somewhat adventurous, these guys are the real deal. Super helpful and respond rapidly. They even had photos that I uploaded from a second pump that they pulled up. If you've watched a video and still have doubts, contact spadepot.com. I've been impressed every time so far. read more

I ordered a part abs paid for the 1-2 day service. I knew they use FedEx which delivers on the weekends. The part shipped out Friday morning and did not get there until 8pm Monday. I called for a refund because I did not get the part in 1-2 days as told. They would not refund my $65 for expedited shipping and I have to pay to return the item. The only reason I am returning it is because they lied and it did not come in the time they told me it would. This company operates without integrity. As I am out approximately $100 on shipping charges they will never get my business ever again. read more

I wanted to update my previous review of spa Depot. The electric heating unit was defective, and SpaDepot initially refused to acknowledge this and took the position that this was a warranty issue that I had to deal with their supplier Hydro quip. It had been clear that after working with the tech-support people for a day and a half, and they issued a return label that the item was defective. They did not appreciate the distinction of selling, and it is defective item and the responsibility they had to the consumer. The mailing label they sent me took the electrocuted unit back to Hydro quip who determined that it truly was defective. Is it been wired incorrectly in their manufacturing process. At this point the customer service people at spa depot, agreed to issue a refund to my credit card. I still feel strongly that it would be a a good corporate policy for them to give the consumer, the benefit of the doubt. I do wanna add that to the tech support. People are very good And very patient. read more

I purchased a life cast Rivera just over a year ago from spa depot, and I've been troubleshooting problems with spadepot for the past 6 months. They haven't been able to fix the issue, and now it is out of it's 1 year warranty, so I have a worthless $3,000 piece of plastic. They send me to the spa maker for help, spa maker (Strong spa) sends me back to spa depot. Do yourself a favor, go elsewhere and buy a nicer spa. read more

Have used them for years. Quick, accurate, good value. They're helpful when I haven't known what I needed. And a recent defective product was replaced immediately with no hassle. Great experiences, for years. read more

I finally got around to fixing my dead hot tub. I knew one of the pumps was bad. Ordered a replacement from Spa Depot. Great price and quick delivery. Installed the pump and everything worked fine. Turns out there was a problem with the board too. I called customer service and Brianna walked me through everything. Double checked the motor and the circuit board. Had me take pictures of everything so to be sure to get the correct parts. This was a process that required a few phone calls and emails. Brianna was patient and informative. In the end they couldn't source the circuit board. But Brianna suggested a Spa Control Kit. It looks like it will drop in place pretty easily. I ordered the Kit. Her final comment was to tell me to call if I had any questions installing it. "wer're happy to help". This is great customer service! read more

Ordered a Lifecast Monaco Hot Tub. Recieved my Cover lifter and Chemicals very quick. Also excellent assistance from Brian. I asked a lot of questions. He was patient and informative. Now for the Spa, Stairs and Cover. I will keep you all posted on delivery speed and quality and condition of items upon arrival. Update below The Monaco Spa I received seats kept warping up and were uneven. They replaced spa. Same thing happened and they forgot to hook up waterfall light. Sent out spa tech twice and Strong Industries the manufacturer sent wrong parts twice. Bought spa in January and Returned 2nd spa in June. So would I deal with Spa Depot again. Absolutely yes. Amy is a pleasure to work with. Very understanding. I truly wish Strong Industries could figure out the problem. Had it not been for the seats warping I would still own a Monaco Spa. Now on a quest for a new hot tub. read more

I bought a used hot tub off Craigslist. When all the local spa repair companies let me down, since I knew it would cost more to dispose than I had paid for it, I found Spa Depot. I couldn't be happier! Their awesome live chat and email folks walked me though exactly what I needed to buy and helped enormously in the process of pulling out all the old equipment and replacing it with theirs. In the end, a guy with no hot tub experience (me) was able to completely transform what could have ended up on the junk pile into an awesome hot tub my wife and kids are now enjoying every day. And we saved a bundle compared to hiring someone to do the work. I can't recommend these folks highly enough! In looking at some of the negative reviews, I can't speak at all to covers as mine came with one, but their support, follow through and the shipments they sent me after my initial one (some pvc adapters and chemicals) all arrived quickly. To Brandon who had issues with getting his hot tub to his backyard; I don't think UPS or any major carrier ever does that; so the only possible fault with SpaDept would be in not making sure you were clear on that. $350 is the average rate to move one (I just did recently) and the other time I owned a hot tub, that delivery service would only drop curbside. But then you also must not have read their terms of service which states: "The driver is responsible for unloading and curbside or driveway delivery. It is your responsibility to position and install the unit into your yard or home. You should have help on hand to assist you.  Some freight carriers will do this for you, for an additional fee." - Again, not really SpaDepot's fault. read more

Just completed installing a new pump to replace the failed one. Pump arrived sooner than I expected and the installation instructions on line were very helpful. Even more helpful was the telephone support I received. Send them a photo, they immediately respond with a ticket number, and then are incredibly friendly and helpful. Highly recommend. read more

Dustin, Dustin, Dustin... I have been a customer of theirs for several years. The last purchase I made (Feb. 2019) was for a heating element and cables for my spa (totaling around $50). I ended up receiving an entire skidpad unit ($500) along with my heating element and they charged me for it. When calling to clear up their mistake, they refused to admit they messed up and were EXTREMELY rude to me. They charged me the shipping as well as a 10% restocking fee! What a joke. I have since disputed the charge and am in the process of getting my money back. TERRIBLE CUSTOMER SERVICE! Will never use them again, and I suggest you guys do the same. What happened to good customer service? read more

I ordered a hot tub cover and understood it would take 4-5 weeks to manufacture before shipping. At 4 weeks I called and was told it had gone to 'packaging' to be shipped out and I would get an email by the end of the week. Sure enough, I got an email 4 days later stating my cover had shipped! I had been told on the phone that I would get a call from the delivery truck 7-10 days later with a drop off time. However, 3 days later, the truck arrived with my cover! No call or email. Thankfully, I was home! It came sooner than expected but wish there had been more communication about the delivery. The cover was in perfect shape and exactly what I had ordered. read more

I've been a customer of Spa Depot . Com for 20 years. In that time I've owned 2 spas and purchased spa covers, pumps, ozonators, filters, and all my chemicals from them. On 3/2/2022 I purchased a 3 HP pump. A week later it was delivered and a few days later I drained the spa and installed it. I filled the tub back up and turned it on and that is when the problem started. The pump did not work right, it was very loud, not like bearings were bad but something else. I called Spa Depot.Com and that is when my nightmare started. They told me it was a warranty issue and I needed to take pictures and videos of the pump and the noise it was making, which I did and e-mailed them. They didn't want to talk on the phone , because they wanted documentation of everything in e-mails. Later I got another e-mail asking me to take the wiring plate off and take a picture of the way I connected the wires and a picture of the wiring diagram, which was located on the back of the pump when installed. I sent that e-mail. A day later another e-mail came asking that I get a voltmeter or pull the wires (red and black) off and check if the noise was there on low speed without the black wire connected and was there noise when on high speed when the red wire was not connected. Pulling these wires off when the pump is installed is not an easy task. There is not a lot of room to work with all the piping and wires in the space. It took 2 days of e-mails and multiple pictures and videos of testing with wires off and on etc. or they would not sent me another pump. They kept saying this was a warranty problem and I have to prove that the pump is bad and not my install error. Finally they agreed the pump was bad when it was shipped to me and told me to take both labels off the pump and attach them to a form that they e-mailed me and send to them by certified mail, FedX etc, because if they did not get the labels and this form they would not replace the pump. Keep in mind this pump was bad when they delivered it to me. In my mind that is not a warranty problem, it just selling a bad product and should not put the customer through all this to get what I pay for. I use Spa Depot.com because they have low prices but this same pump was at Walmart.com for only $6.00 more. Walmart.com would take the return at any of the store locations for a full refund without questions, pictures, videos, and taking the spa apart numerous times over a few days. I could have taken it out and walked into any of the Walmarts around me for a refund that same day and ordered a new one. Finally, I had enough when I was told to send the labels by FedX or certified mail and once they get them they would send me a new one, since electrical items are non refundable. So I called and ask to speak with Dave Williams , President and CEO of Spa Depot.Com and no one knew his phone number or how to get in touch with him, REALLY, a company of about 50 people and they don't have a number for him??? They said I could talk to a manager and transferred me to Dustan Moss, Manager of Operations. He talked to me like I was an Idiot, very demeaning and made comments that most of their customers are DYIers and don't know what they are doing and they were doing me a favor by only having me send back the labels and not the whole pump at my expense. Again Dustan, you sold me a pump that did not work and made me jump though a bunch of hoops to get a replacement. Take this as a warning. Do not buy any electrical parts from Spa Depot .com because if you get a bad one it is on you to prove it is bad. Next time I'll just deal with Walmart and pay $6.00 more and avoid all the hassle. I'd want to say Ryan with Tech support was very professional to deal with. Too bad his manager wasn't. read more

I'm so happy I found spot Depot these people are great they respond quickly efficiently The Price is Right they know what they're talking about there are no games and they tell it to you like it is very simple the way business should be done. Easy pleasant transaction and they help you if you need try them you'll see the same result I did very happy! read more

Bought a Spa Cover from SpaDepot. It was custom made to my order. The options on size, thickness, handles, add-ons was excellent. It was easy to place my order. Order arrived just as expected. Beautiful workmanship. Looks great. read more

How's this? I ordered a box of hot supplies on Saturday. They arrived at my door on Tuesday! I have been buying from Spa Depot for over 10 years, everything from the many chemicals to keep the tub fresh and clean, to repair parts, to a brand new custom made insulating cover. The price and the quality is always the best. Why bother driving to a remote specialty store in the burbs when you can online shop and get what you need so easily and know it will cost less? read more

I'm really liking my Lifecast hot tub, but wasn't too happy about how hard and costly it was to use it. When my tub arrived, I was hoping that they'd be able to set it up in my backyard, but I was wrong. The UPS driver was to only deliver it to my front door. I called the Spa Depot, and they couldn't help me on setting up my hot tub. I was basically screwed. After that, I called Olympic Hot Tub and they referred me to Spa Delivery Service. I had to pay $350 just to move my tub from the garage to the back yard. They have never seen a Lifecast, so I had to fill it myself. If/when I need a new hot tub, I kinda doubt that I'll use Spa Depot again. Too much of a hassle. read more

Spa Depot has always delivered and unlike the other review, they made good when an item was missing from my box. The guy I called looked up the shipping weight from shipping company and said the box was too light so he knew there was a part missing. Delivery is timely and price is fair and I always get great advice when I call for help on something. As for the missing part I have ordered a fair amount of stuff so one mistake would not drop a star considering they shipped it to me immediately after my call. read more

I got a new e850l spa in February 2015. After installing it, I determined it had a major leak. Spa depot asked me to take off the side panels & find the source of the leak. Reluctantly, I did. I discovered it was leaking at a location thay was patched at the factory. Furthermore, there were other problems, the screws for attaching the panels were easily stripped, & there were dome air lines that were pinched. Spa depot replaced the tub, but did not fully compensate me for my added costs & labor. The new tub arrived & was installed in mid-April. This is not what you expect when you get a new $7,1000 spa. read more

Easy to find what you want, easy to order. My heater arrived in 2 days. With 2 new couplers that weren't listed in the description. 2 days later I ordered 2 more fittings. They made it very easy to order the correct part, fast delivery again. Prices are great. don't bother shopping around. Save time and avoid headaches. Order from spa depot. read more