We were newbies at repairing a hot tub that had been empty for years…read morebut SpaDepot's staff (Dustan) was very patient and knowledgeable and we are now enjoying the benefits of clean and refreshing soak!

I was ready to send back a new spa circuit board I thought was defective, but SpaDepot's support…read moreteam totally changed the game. Dustan walked me through troubleshooting over the phone and via email--he even had me send pics of my wiring and setup. His confidence and knowledge saved me time, money, and hassle. When I called back and Dustan wasn't available, Amy jumped right in and picked up where he left off without missing a beat. That kind of support is rare. I usually dread calling tech support, but this was a smooth, professional experience from start to finish. If you're buying spa parts, chemicals, or equipment--SpaDepot is the place.

We had an outstanding experience working with Doug at Olympic Hot Tub in Lacey. He is incredibly…read moreknowledgeable, friendly, and has an excellent understanding of the products he sells. He took the time to answer all of our questions and helped us find the right hot tub for our needs without any pressure. What really sets Doug apart is his responsiveness. Even after our purchase, he has been extremely available whenever we've called with questions, providing prompt and helpful answers every time. If you're looking to purchase a hot tub, I highly recommend asking for Doug. His professionalism, product knowledge, and exceptional customer service made the entire experience easy and enjoyable.

Oh man! So much to say! Been a customer for a while now. Kim is amazing. She sold us our TX hot…read moretub and was with us the whole way from picking out the hot tub, delivery, install and keeping us stocked up on supplies to keep our Hot Tub going. Her customer service and expertise is so amazing I heard she got promoted to District Manager and I still see her around at the Lacey Location and she remembers me everytime. This evening when going to get some chemicals I met Doug! He's awesome and took care of me! He was able to answer all my questions! This is why I love shopping in person vs online shopping. Olympic hot tub generally cares about taking care of their customers! They have earned my business forever!! You will not be disappointed!

Excellent hot tub repair. Chris (the owner) was on time, came prepared with needed part, advised me…read moreon hot tub care, worked quickly. He's been doing Hot Tub Repair for 30 years and really knows what he's doing.

Contacted the office to make a house call and fix a problem with the controls of my spa after…read morereplacing the motor after 10 years of service. Chris was able to come to Lacey within two days to service. He was on time and extremely knowledgeable and efficient on his service call. Chris has experience on many different manufactures of spas. Took only about 30 minutes to diagnose the problem and provide the fix. Chris also guarantees his work at no additional service call charge for 30 days. After contacting several independent hot tub service companies and getting no response I would highly recommend Gondeau Enterprises to anyone. Thanks Chris for a great job and excellent service. We're up and running again and enjoying our spa once again.

We recently had a service call from Todd at Olympia Fireplace & Spa, and I wanted to recognize the…read moreoutstanding service we received. To be completely honest, our experience with the sales department was disappointing and did not meet our expectations. However, the service department has been exactly the opposite. Todd was professional, knowledgeable, courteous, and took the time to answer all of our questions. He arrived on time, thoroughly diagnosed the issue, explained what he was doing, and made sure everything was working properly before he left. It's refreshing to work with someone who clearly takes pride in doing the job right. While our purchasing experience left us with concerns, the exceptional service we've received afterward has restored much of our confidence in the company. Todd represents Olympia Fireplace & Spa extremely well, and the service department deserves recognition for the quality of customer care they provide. Thank you, Todd, for your professionalism and excellent work. We truly appreciate it.

We recently decided to trade out our old wood burning fireplace for a new gas model. If, you are…read moreconsidering something like that you should feel good about calling Olympic fireplace, From the moment I walkedinto their office I was being helped, From picking out a fireplace to running new gas line . I now know the ins and outs of gas fireplaces , These people also sell Swim spas, Thank you Maury Dixon

Great service and I owned my hot tub since 2020 with no issues. They continue to help me with…read morechecking the water to ensure it has the correct chemical mix as well as general maintenance questions

Great product and great customer service. We bought a new hot tub here a few months ago and…read moreeverything went smoothly and above our expectations. The owners are very nice and helpful.

Danny came out to resolve issues with our new Caldera Utopia Geneva spa. He resolved them quickly,…read moreanswered all of my questions, and emailed me a video that answered another question.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

We have had the pool guys out to clean/repair our pond for the past 4 years. This last visit they…read morewere able to fix a problem that was costing us a lot of money on our water bill. The only that would have made this visit a 10/10 would have been a recommendation of what products to use in between visits so our pond stayed cleaner longer.

I needed help on my above ground pool. Jeremiah made my life so simple. He tested my water and the…read moremachine told us exactly what I needed. Pool life is good again. Just wished I would have asked sooner instead of trying to figure it out my self. Jeremiah was full of great help and ideas. Trust them, that's why they are the POOL GUYS. Jeanni

It's a nice place to relax and unwind. You have your own room so you can just soak your worries…read moreaway. When you enter the room you'll have your own Sauna, Jacuzzi, Shower, even a bed if you need a nap.

Have been several times and it is consistently a clean and welcoming space. Out of town visitors…read morethink it is cool to have a public/private space like this and wish they had one in their towns.

Terrible! They have been to my house twice charging an exorbitant service fee on top of labor and…read moreparts. Each time they come they replace some part but my hot tub keeps leaking and now the damned pump is broken. I've spent over a grand trying to fix this hot tub and it is still broken. South Sound spas are nothing but scammers. Stay away.

I bought my hot tub from them so I thought I'd be given some square advice when it came time for a…read morerepair. I ordered my parts, called a few weeks later to find that they had failed to order the parts, ordered them again, and amazingly they were her in 3 days. I called and scheduled my repair and asked for quote; $675 for parts and service fee. A nice guy does the repair and hands me a bill for $1000 and change. I call the woman I originally ordered all the parts from (the one who forgot to order the parts) and she told me the additional cost was for labor. So what is the service for for, I asked? Oh, that just the fee for the repair person to come out and tell me what I needed. POOR BUSINESS MODEL.

In all fairness, I waited a while to see how things would settle, but my opinion hasn't changed:…read morethis is a horrible company that did more damage than good. They were supposed to trim a laurel hedge, but decided to only trim it as far up as they could reach without bothering to do the upper couple of feet. It is a horrible mess. They were supposed to re-gravel the driveway, but, brought such a fine-grade gravel that it was more dust than stones. I spoke about that and Sam Hill, the owner, said "It'll be fine once it rains." NO it's not. Most of the "gravel" blew away. It's a lumpy mess. I had also specified that I wanted the gravel to go all the way out to the edges of the current drive. I even said "I want it wide." Wasn't done. I complained and Sam said, "It looks like a nice, strip up the middle." He said if I wanted it out to the edges, he could write up another bid!!!! I had gone out the day before and weeded and made the edges of the drive very clear. These lazy people didn't even bother to move a trash can that was at the side: they just left it un-graveled. They didn't spread gravel over the entire area that is the turn-around either. You can see where they just put their gravel around in patches when they thought they could get away with leaving the old gravel. They cut a 50-year old lilac down to the ground for no reason at all. Apparently, Sam's parents own a nursery, so he "made it right" by putting 2 inch tall cuttings in its place. I objected because lilacs are very slow growing. Sam said "Oh, no...they grow really fast." NOT TRUE. I then went to a nursery and picked out a 4 foot tall lilac that would still not make up for the towering one that had been destroyed, but would be better than cuttings. Sam said he'd go get it. Well, he must have gone back to mom and dad again. They planted a one foot tall weakling that is now dead. I wanted them to plant something to mask my neighbors fence from view. I said something flowering, like a dogwood or cherry. I expected someone who calls himself a landscaper to know plants; to know what would grow in the space indicated. I babied that tree for months, but...it's now dead, too. So, thousands of dollars went for damage and ignorance and laziness and refusal to repair what they ruined. DO NOT USE THESE PEOPLE.

Absolutely amazing. Samuel is great, and the entire crew did an amazing job. They installed a…read moredriveway (pavers), a flagstone patio and walkway, fencing, and a wide selection of plants. I was impressed with the workmanship, the professionalism, and the end result.