We recently had a service call from Todd at Olympia Fireplace & Spa, and I wanted to recognize the…read moreoutstanding service we received. To be completely honest, our experience with the sales department was disappointing and did not meet our expectations. However, the service department has been exactly the opposite. Todd was professional, knowledgeable, courteous, and took the time to answer all of our questions. He arrived on time, thoroughly diagnosed the issue, explained what he was doing, and made sure everything was working properly before he left. It's refreshing to work with someone who clearly takes pride in doing the job right. While our purchasing experience left us with concerns, the exceptional service we've received afterward has restored much of our confidence in the company. Todd represents Olympia Fireplace & Spa extremely well, and the service department deserves recognition for the quality of customer care they provide. Thank you, Todd, for your professionalism and excellent work. We truly appreciate it.

We recently decided to trade out our old wood burning fireplace for a new gas model. If, you are…read moreconsidering something like that you should feel good about calling Olympic fireplace, From the moment I walkedinto their office I was being helped, From picking out a fireplace to running new gas line . I now know the ins and outs of gas fireplaces , These people also sell Swim spas, Thank you Maury Dixon

We had an outstanding experience working with Doug at Olympic Hot Tub in Lacey. He is incredibly…read moreknowledgeable, friendly, and has an excellent understanding of the products he sells. He took the time to answer all of our questions and helped us find the right hot tub for our needs without any pressure. What really sets Doug apart is his responsiveness. Even after our purchase, he has been extremely available whenever we've called with questions, providing prompt and helpful answers every time. If you're looking to purchase a hot tub, I highly recommend asking for Doug. His professionalism, product knowledge, and exceptional customer service made the entire experience easy and enjoyable.

Oh man! So much to say! Been a customer for a while now. Kim is amazing. She sold us our TX hot…read moretub and was with us the whole way from picking out the hot tub, delivery, install and keeping us stocked up on supplies to keep our Hot Tub going. Her customer service and expertise is so amazing I heard she got promoted to District Manager and I still see her around at the Lacey Location and she remembers me everytime. This evening when going to get some chemicals I met Doug! He's awesome and took care of me! He was able to answer all my questions! This is why I love shopping in person vs online shopping. Olympic hot tub generally cares about taking care of their customers! They have earned my business forever!! You will not be disappointed!

I recently had an excellent experience with Mountain View Pool and Spa that I wanted to share…read more After dealing with a frustrating situation with another company, SpaMedix, whose tech failed to fix my hot tub heating issue and then completely ghosted me, I decided to try Mountain View Pool and Spa. From the moment I contacted them, they were prompt and professional. Their team quickly came out to diagnose the problem and identified the errors made by the previous tech. They efficiently corrected the issues, and now my hot tub is back to perfect working condition--nice and hot, just in time for some cozy winter soaking. I couldn't be happier with the service I received from Mountain View Pool and Spa, and I highly recommend them for any pool, spa, or hot tub needs. Their expertise and customer service truly set them apart!

Communication was poor, simple tasks not being done like pump covers and refilling chemicals,…read morebrushing pool, were not consistently done.

Marshall is dope…read more Very knowledgeable staff. Helped me get started. Didn't feel like i was being pressured into buying anything.

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

This was the best massage I have had in years. Carlie Lubbesmeyer is a fantastic massage therapist…read morewith the great intuitive abilities to create a healing and relaxing session. From the time I walked into the building I felt welcomed into the relaxing vibe of the place. I highly recommend Oly Float

We booked our appointment for last night, but before we went, we got massages along with cupping. I…read morewas unaware that you could not float for 24 hours after a cupping treatment. Since it was our Anniversary, they allowed us to reschedule without paying the cancellation fee. That was amazing. We booked the forest room. The float itself was wonderful, but the shower after was lukewarm warm for maybe a minute and then just went straight to cold. If this was my first time, that would have deterred me from coming back, but the last time we were in the galaxy room, the shower was amazing (super hot and on top of that.. it was a steam shower). Im sure the forest room shower was just having a one off tonight. I would recommend the galaxy room. Just a tip, there is no mirror or comb in the room to touch up your hair and make up, so consider bringing one.

Great service and I owned my hot tub since 2020 with no issues. They continue to help me with…read morechecking the water to ensure it has the correct chemical mix as well as general maintenance questions

Great product and great customer service. We bought a new hot tub here a few months ago and…read moreeverything went smoothly and above our expectations. The owners are very nice and helpful.

Absolute scam!! I made an appointment for a spa and pool cleaning and pool 101 for a Friday. I…read morereceived no text or email notification. So I even called to double check the time. Frank showed up on the wrong day....he then let himself into our pool house and got started without me on the property. He didn't seem to know how to work our older Penatair system. He struggled with the controls then told me the jacuzzi was broken and might need $6-7k of repairs. He said he heater was also possibly broken and that he would do research on the parts and text me a quote. K never heard back. Since what Frank told me was the opposite of our pool inspector before we bought the home, I decided to have a second opinion. Jacuzzi is working great and heater works. Everything Frank said was wrong. I later went to a local pool and spa store and mentioned my experience and was told he is known in the areanfor scamming people. DO NOT go with this guy!

Unreliable. Did not show up after scheduling and paying in advance. Rescheduled and then made a…read morelast minute excuse. At least refunded the money.

Great service! They helped me pick out a great fireplace option for my living room, I could not…read moredecide which fireplace to choose with their great selection, the quality of the fireplace will last me forever and has great value. Everyone was kind and friendly

Don't bother. We bought a house with a fireplace brand that this company services. I called them…read morelast year to get the fireplace serviced. I wasn't on their current customer list, so no dice. I just called again today. I'm still not on their customer list, so once again, no dice. I asked about that. They're booked out for two months. Okay, so no appointment until January-ish. But no. They're "thinking" about opening their service calls to new customers when things slow down. April. Perhaps. No dice.

I love this place! And I love the staff! Everyone is always friendly and eager to help u. Im a…read moreregular and constantly in for different projects... keep up the good work!

Rarely have I been in when they didn't have what I was looking for. I think the S. Aberdeen…read morelocation has a lot more, and they aren't too far from my work, but I prefer Monte. They are always friendly and can always find someone to help.