This business says it does flooring, but it doesn't. This business has a form to fill out online…read moreand says that they will get back to customer in 48 hours, however they never get back to the customer at all using this form. This business has a phone number and it always goes to voicemail which states to leave a message and they will get back to you in 48 hours, however they respond in a week or two. Don't waste your time with this business. They aren't customer oriented and seem to ignore customer inquiries. At least they could respond back and say that they are booked for several weeks or some kind of response if that is the case, but instead they simply ignore inquiries.

We recently found ourselves in need of a new natural gas hot water heater, and we were in a bit of…read morea hurry to get it. I actually ended up getting connected with Pratt's through Lowes in Lacey - I bought the water heater there and they setup the appointment with their local plumber, which happened to be Pratt's. Since I didn't have the opportunity to pick out the plumber myself I was a little bit nervous about who I might get. I was pleasantly surprised. They called about an hour before the start of the 2 hour window Lowes told me they were expected to arrive to see if it was ok if they came early. They were organized, professional, and clearly very knowledgable. They worked quickly, but with attention to detail (fast did not mean careless with them) and were completely done in just a couple hours. If you are going to go through a store like Lowes or Home Depot in the Lacey/Olympia area, go to Lowes on Yelm Highway so you get setup with these guys. And if you need a plumber for something else give them a call!

This company was fabulous!!! The communication process seemed effortless by Angela and the two…read moremen who unloaded my POD were Corey and Vern. They moved Heaven and Earth in the two hour window they had. I had scheduled them for a Friday; to which they worked for approximately 30-45 minutes to get the POD door open to no avail. They had no problem returning the next day, which was Saturday at no extra cost. I would hire them again and again and again...good company to keep in mind for future needs.

Great communication until day of. We were told movers would arrive in the next 30 minutes and they…read morenever showed. Reached out to Angela via Whats App and email with zero response. Stjll no response three days later. Very unprofessional and likely a scam as they have our deposit and credit card information and now have seemingly disappeared. Do not use!

Alec Roderick, Came…read moreout to inspect a leak. Very professional and courteous. Showed up on the dot, and got right to it.

We were very pleased with the services we received from Olympic Plumbing. Their free inspection…read moreservice was handled so professionally and the information we received was vital in helping us make the necessary repairs and upgrades that allowed us to sell our home with complete confidence. They are especially knowledgable about dealing with older homes in historic neighborhoods. We visited their office once and were treated like family. I highly recommend Olympic Plumbing for all your plumbing needs.

I got same day service, arrived a couple hours after I called. Needed a shower cartridge replaced…read more Estelle sent Jared over, he fixed the issues, back up and running. Courteous, friendly and professional and very respectful of our home. American plumbing will be our plumbing contractor from now on.

It ended up good but the first guy they sent out created another leaking problem while installing…read moremy new water heater, the supervisor Steven came out 3 hours later and fixed the problem with the water heater and the new leaking ..

Outstanding work. Great communication, honest, and fair pricing. Will absolutely call for our next…read morejob.

Our service technician, Rob was dispatched quickly to help us when our heater kept blowing fuses…read more He inspected the indoor and outdoor components and discovered a shorted wire in the outside unit. It was bumped up against a copper wire and literally melting. He quickly repaired that, explaining as he went along. Discovered some other glitches and needed to come back a second time, in 2 days with an ordered part that he replaced. Now the heater is working correctly and that was well worth the money. I liked the office staff and their excellent communication skills. Highly recommend their service.

Seth showed up promptly as delivered the fox to our leaky faucet as promised. Ultimately, we…read moredecided to do a complete new install of a new kitchen faucet. Seth kept me informed throughout the project and did clean and professional work. I would highly recommend Old Skool Plumbing to anyone who is in need of a quality plumber! I will definitely be using his services again in the future.

Leaky spigot - water coming out the top and the fitting! I checked Yelp for good-rated plumbing…read morepeople. Found Old Skool Plumbing, with great ratings. And now I know why! I needed help ASAP - yard needed water for pots, bird bath, flowers. Seth came out bright and early the day I needed him and headed back to the spigot. Five minutes later, he said, "I fixed it". What?? It was the pressure valve on the top had gotten cattywockered (is that a word?). He made it all better - even demonstrating how it should look under the cap (in case I somehow mess it up again). And, no charge! He spent scheduling time and gas to come fix this! Gave me his business card and left me with a big smile. Don't find this kindness often. So thankful. Highly recommend for this company (we will be calling them for the spigot replacement - it is getting old)!

My sump pump failed during the recent heavy rain event. I was not aware of the standing water in…read morethe basement until the weekend--when the water heater failed due to the flooding. I called a couple of plumbers that were 24-7. Bryan at Legacy returned my call (the only one) within the hour and was able to find time to look at the situation and advise me--no charge. He couldn't get to the job soon enough (good plumbers are very busy these days), but looked at and approved the drain work of my handyman friend and suggested that if my friend could do the work sooner, i should go ahead with him. I appreciate Bryan's knowledge (son of a plumber) and his empathy for the difficulty of life without hot running water...As a woman managing home maintenance, I really appreciate contractors who communicate well and don't take advantage of customers. I would definitely call Legacy again.

Horrible customer service when you call and the owner of the company in process of talking to you…read moreintentionally hangs up on you when you're trying to discuss a job that is likely 5k and have an additional job on a 5600 sq foot house... goes to show there truly is no "service" in the service industries anymore at least not with legacy plumbing!

I hired NP Exteriors to install my roof and gutters in 2018…read more They were one of the more expensive bids I got, but I just had a good feeling about them, and I was right. They were very professional and informative through the whole project. They made a mistake and took ownership of it and came back out to repair it (needed 1-2 more hole vents in my eaves). More so, a couple years later, when I was getting chimney work done, it was noted I had a leak along my chimney. I contacted NP exeriors, they came out to look and had the issue corrected within a few days.

Kurt J,the sales representative for Northern Pacific Exteriors, was such a joy. He spent over two…read morehours explaining the process of installing Hardie siding and also gave us tips we could ask when reviewing additional companies.