They cleaned and serviced my pool regularly and did a great job. Everything was explained simply, and I never had to remind them. Reliable service. read more

Consistency of pool cleaning staff is poor. New staff not trained properly. Treated my salt water pool with chlorine chemicals to the point that it was irritating to the skin. This is just the latest example. I should have canceled them long ago....they also raised their prices 63%!!!! I recommend them to NO ONE! read more

So don't do reviews often but I had to for this establishment recently. I bought an American Whirlpool spa from them around 8 years ago. I had trouble with the cover blowing off and getting damaged and they provided a low cost solution. Then when the cover needed replacement they hooked me up with a customer who just bought a spa and did not need the cover. They got zero out of that but did it anyways. Recently I had a pump motor that was very noisy. They came out and fixed it at a very reasonable and fair price which is not so common these days. Their technician was very professional and extremely accommodating. I highly recommend these guys! And NO ONE asked me to do this review. read more

Called them back in June 2022 to have them come out to measure our pool to order & install new in pool liner (in ground). They came out August 16th as scheduled and measured everything up and said they would get back with us. I waited 2 weeks and then called to see if they by chance forgot? The gal on phone said the person I needed to talk to was out on an appointment but would let him know to call me back regarding the liner and install. Today is Oct 6th 2022 and we have called 5 more times and have been told oh we're sorry for the delay everyone has been busy blah, blah, blah... Still not a returned phone call. Piss poor service if you ask me.... Michael M. Tacoma, WA. read more

They do a water test and set you up with only what you need, with recommendations and schedule tips. They don't try to upsell unnecessary extras! No guilt tripping or scares, just solid recommendations that work. read more

We recently bought a house with a pool and were told that this is the company that serviced it. We gave them a call and they immediately knew the pool, knew the specifications, and were able to guide us in what products we would need. They even offer a new pool owner orientation! Stacy was especially helpful in making certain our needs were met. Her professionalism and experience were astounding. They do pool water analysis to help ensure that your water is safer for you and your family. We found out ours was unsafe! If you are looking for help with your pool, whether it be service or maintenance, I encourage you to trust Stacey and her team with your pool needs. read more

My 15 year old hot tub just stopped working one day after running like a champ throughout its life. I couldn't get anyone local who was willing to work on a tub that wasn't their brand. I continued to call spa businesses farther and farther away, until I found Aqua Spas, about 40 miles away. They were willing to send someone to diagnose and possibly repair the spa. The repairman came out, fixed part of the problem, and ordered the new heater for what he believed was the major problem. As he left, he said they would call as soon as the part came in. They sure did! They got the part and he was out that Monday morning, quickly replaced the part and got my spa back up and running. The repairman was really friendly and super efficient. And the cost was far leas than I expected. I could not be more pleased!!! read more

My husband and I just moved to the Harbor a week ago. Our new house has a 18 foot swim spa. It holds about 2,000 gallons of water and we had zero clue what to do. We didn't know what we got ourselves into. Then we popped in and met Tonya and she dove right in, no pun intended. She had us bring a sample of our water in and instructed us how to empty, clean and refill the swim spa back up. And then had a whole print out of exactly what we need to do. She also got us all of the chemicals we need. Thanks to her the whole team we feel so confident in being able to safely maintain our swim spa. And are actually having fun in the process! Thank you!!! read more

Absolutely THE best customer service! Tonya Barrientos made sure she provided the best deal for our Hot Tub and was instrumental in getting everything installed and in perfect working condition. She came on site to provided one-on-one / step-by-step training on how to maintain our Hot Tub so that it will last for many years to come. She also provided customer service for our existing pool and would often respond immediately if we had any questions. Kudos to Tonya, Aqua Spa and the whole staff! I would highly recommend this company! read more

I have a hot tub that has been in constant use for more than 25 years. Recently it started leaking water. I thought it was probably time to buy a new one so I started shopping around. I experienced major sticker shock. I thought maybe it would be worth seeing if it could be repaired, fully expecting them to say no. But a technician from Aqua Spas and Pools came out, discovered the source of the leak, and sealed it. Everything is now working perfectly! read more

We have had our hot tub water tested and purchased chemicals at Aqua Spas and Pools for over 10 years. Last month our tub stopped working and we needed service. The servicemen diagnosed and repaired our tub perfectly! We were really pleased to have it back in service so quickly. Aqua Spas and Pools is the best!! read more

Tonya took excellent care of us at every step in the process, from choosing our new spa to installation to set up. We really felt well taken care of and will be happy to refer our friends and family. read more

Definitely was "Pretty Woman-ed." Came in to ask about a chlorination system for my large above ground pool, specifically salt system as it's what we prefer. They seem to favor traditional chlorinated systems because the saleswoman couldn't give me any details on salt water systems, she said the last time someone asked about a salt system she passed it off to her coworker...? When I asked what all do I need for a chlorination system I'm looking to use, she replied, "salt haha." Unprofessional and rude. Her superior came out to assist but they said they do not provide services for above ground pools. Both giggled as I left with my toddler in arms. No referral as to where to go, no help at all. Maybe a Tacoma pool store will be kinder than Gig Harbor. read more

I usually give businesses three strikes before I write them off completely. Strike one was when I needed a new pool heater installed and Aqua's quote for the unit and installation was $1000 higher than the outfit I ended up having do the work. Strike two was when I needed a small fitting and was told it was a special order and would take two weeks to get. I was able to order the piece from Amazon for half the quoted price and get it delivered to my house the next day. I don't know what strike three will be, but with several competitors in the area, Aqua will be at the bottom of my list. Two stars because the people that work there seem friendly enough. read more

Stacy is so great with her help and knowledge. She explained the entire fill to maintenance process to help me manage our hot tub. Very friendly and outstanding service. I have been to multiple places and she is the best. read more

Stacy continues to be an excellent Customer Relations Manager! After we purchased our first spa, Stacy ensured that it was PERFECT from install to daily use and maintenance. Whenever we have a question, she is readily available. We so appreciate her ongoing support and friendly checkups--yes, she calls from time-to-time to make sure we are getting tge most out of our spa. We also appreciate our technician (NR) for his weekly care of our spa! read more

We've had a the best experience working with Tonya at Aqua Spas & Pools. Tonya was so wonderful discussing our various options for Spas, and amazingly had what we wanted in stock (we expected a 6 month wait!). After the purchase, Tonya helped us identify a trusted electrician and came to our house twice in a week to ensure delivery went well and that our spa was set up properly with chemicals. Couldn't recommend this team more - and ask for Tonya! read more

We are very satisfied with Aqua Spas & pools services to our indoor swimming pool and hot tub. Jim is very knowledgeable and caring and pay attention to details and take his job seriously and honor his work. You can rely on his thirty years old experience in this field and we wish him health and many more years service to our community. read more

As a Realtor, I have to rely on professionals at times to take care of problems for my clients that are not in town. These guys have shined on more than one occasion. It always seems like it's a lot of money to have things repaired, but what a great crew. So friendly and so accommodating on short notice. Thank you so much for helping us stay on our timelines. read more

We have bought our hot tub chemicals and had minor tub maintenance done at Aqua Spa in Gig Harbor for over ten years. We have always been treated with respect and kindness on every visit to their store. Aqua Spa will do a free analysis of your water and give you a full print out of results, which includes recommended chemical additives for a healthy hot tub. We couldn't be happier with the service and responses to questions. We would not hesitate to recommend Aqua Spa to anyone. read more

Great people and very knowledgeable on their products. They were very helpful with my spa chemical issue. read more

Aqua Spas and Pools - Great parking! - Hot Tub & Pool Near Me - Gig Harbor, Washington

Even though Aqua Spas & Pools wasn't nearby, we hired them based on their glowing reviews on various websites. They did not disappoint! Jim repaired out hot tub - replaced some sensors and answered all our questions. Jim is a superb technician - he has been repairing hot tubs for 29+ years and is very skilled, high knowledgeable, personable and patient answering our questions. It's hard to find people that skilled these days! We will continue to use Aqua Spas in the future and ask for Jim again! read more

This was our first ever spa experience and purchase and we are delighted to say that the sales and installation process was excellent. We had visited other spa retailers coming away with marginal excitement. We then went to Aqua Spas & Pools and were given a very informed and honest review of spas and spa ownership by Kyle Simpson. We like the fact that you could order the spa to be made to your needs and wants. The price was reasonable especially considering the service, knowledge, and long term support that comes with the purchase. We feel quite comfortable giving them a high recommendation. read more

My husband and I had been looking for a spa since February. We had looked at Aqua Spas first and then Costco at a Bull Frog. We were contacted by Stacy about the 471 spa that we had been looking at and decided to make the purchase. Stacy went out of her way to make sure she ordered the colors and features that we wanted. I HIGHLY recommend Aqua Spas! Thank you Stacy for going above and beyond! read more

The Best in Customer Service and Patience! As new pool owners we didn't have a clue how to get our chemicals right and did not want to send our gkids (or ourselves) into the pool until we knew they would be safe. Stacy at AS&P was SO helpful, kind, patient, knowledgeable and provided us exactly what we needed to enjoy our pool all summer long! Kyle also provided some much needed education. Thank you for stepping in when all of the other pool companies in the area let us down. You are truly The Best! read more

After a horrible experience at Clearwater Spas, it was very refreshing to have a salesperson who was knowledgeable and genuinely seemed to care. Kyle was unbelievable and helped make the purchase of our new Spa amazing. We drove all the way from Mukilteo to buy from him because of the way we were treated over the phone. I would absolutely recommend Kyle for anyone looking to be treated respectfully and honest. Great job read more

I used to rely on procuring my hot tub needs online, which was not bad, I just did not know how good this store actually is until I needed to go in. But since going in, for a new hot tub cover (which also happened to be an excellent deal and of the highest quality that I have found in a cover), I only go to this store for all of my hot tub needs. The staff is as helpful as can be, eager to answer any questions and to help any customer. They are also extremely knowledgeable with maintenance, tracking notes for customer details so that they can expedite issues with answers and also with providing support for whatever my hot tub needs are. Very nice people. The way businesses should be. read more

We bought a house on Hood Canal and there was a Hot tub, but it didn't work right so I attempted to fix it myself. After too much money spent trying to replace stuff I knew wasn't right, it still didn't work. Called Aqua Spas and Jim came out to take a look. After a short period of time, it's all working! ...an update on my initial 5 star review. I came back to my hot tube today to add some chemicals and found the blower pump would trip my GFI. After making a call to Aqua Spas I was told by Jim that it was working fine when he left and no GFI trips occurred. He told me that blowers sometimes just quit and it is quite old. He instructed me to note the voltage and other data on the blower and they could order me a new on ~$150 -$200. Well, after taking a look at the blower it noted that it was a 120v blower, fine accept that I had remembered I wired it for 220v in my controller,which could explain the GFI trips. I opened the controller and changed it back to 110/120v and everything is now fine and working. Now, when I called originally I mentioned that I had an issue with the blower tripping my GFI, and re-iterated that when Jim arrived. I was on the phone when Jim buttoned everything up and told me it was A-OK. This was the first time starting the blower up since the service and it did the exact same thing it did before the service, tripping the GFI. Now, this is not to say that Aqua Spas and Jim are not worthy of my business or yours. It's just that he told me that everything was fine and I have a hard time believing that my 120v blower was ever running for any period of time with 220v current without tripping my GFI. Jim did fix my start up capacitor in the pump and the spa does work now and is usable, which it wasn't before his service, so that is good. I recommend not being on the phone and checking the work thoroughly before the tech leaves. Their rates are reasonable and they are very professional on site and on the phone, just check the work! Reduced to 3 stars and still recommended. read more

Dave Brown at Aqua Spas keeps my spa in tip top condition. He's professional, courteous, efficient, and friendly. I would recommend him highly. read more

We have used Aqua Spa and Pool for many years and find their service to be top notch. Their staff are always courteous and knowledgable, and their prices are fair. The store is well stocked and if you need something special, they will order promptly. read more

In preparation to sell our house we had our spa checked out by Aqua Spas. We had not used it for years. Steve came out and found it needed two replaced pumps. We had that done and only turned it on when having a showing. Seven months later I noticed the spa was not turning on and kept tripping the breaker. Steve came back and found one of the motors had gone out (bad bearing). I was expecting the motor was beyond warranty but Steve called me to say we were under warranty and he replaced the pump the next day. I find Aqua Spas to be friendly and reliable and truly feel they keep customer service as a top priority. read more

BEWARE!!!Initial experience was great although I was sold several items for start up I didn't need at all. Test strips are cheaper at Ace hardware and you won't have a salesperson on your like you're at a car dealership. Returned and aromatherapy treatment which triggered and asthma like attack. I pointed out to the unfriendly man that I researched the ingredients and the first one is propylene glycol. Look it up. It's antifreeze...yes the same key ingredient in antifreeze, de-icer, fog or smoke machines etc. is in this pricey aromatherapy crap. I explained this is POISONOUS and if it were my establishment that product would be pulled from shelves immediately. This guy was a total ignorant rude jerk. According to this health unconscious lummox this is one of their top sellers and he has no intention of pulling it. I replied to that it should come with a warning label. He towered over me seemed like he was trying to intimidate me. Sorry you don't scare this little lady buster. No longer will be wasting my money on their over priced junk. Amazon prime has EVERYTHING cheaper. BEWARE!!!! Read labels and NEVER pour POISON into your spa. Natural safe alternatives are readily available and reasonably priced. read more

Walked in and was greeted like a friend. They tested my water, taught me a few things, and were understanding when I wasn't catching on. They even offered me a cup of coffee. Thank you, I'll be back. read more

Just a shout out for good customer service from Kyle. Even at closing time on a weekend, he was patient and took the time to answer all of my questions. Thanks- read more

Getting an appointment was easy of course, but I had to wait 2 weeks because they were busy, and I decided to go with an extra $84.00 mileage charge because of their reputation. The spa technician was very nice and seemed like he knew what he was doing. The Arctic Spa (my spa) seemed like it was working just fine when the tech left. However, he did not wait for the tub to reach "sitting in" temperature. Once the tub reached 100 degrees, the heater turned off and I kept getting an HL error. I wrote to Aqua Spas via email several times regarding this error. I got no reply at all. After finally fixing the problem myself and waiting for more than a month I received a call asking about my problem. The call was more giving me some excuse about "so, and so thought I called, and I thought he called". I didn't care then, it was fixed. Also, I could not get them to give me an invoice even after several attempts of contacting them, they completely blew me off. Today, one and a half months later I finally received an invoice. I am not happy about their customer service. I find them rude and uncaring. The original problem of a blown wire to the heat pump was fixed, but the tub was not checked completely and thus I still had issues which they did not even attempt to address. I suggest finding a different company, one that is honest and reliable. read more

I went into the store after years of not going there and I find that the arrogance of the owner has not changed much and that they still have the mind set that the owner is first and the customer comes last. Went in to have a quick water test done so I could pick up some chemicals and they couldn't find me in their "system." Now why would I have to be in their system in order for a quick water check to tell me what chemicals I would be deficient in. When I told the girl to just give me my jar of water back and started to walk out the door, the owner gave me some "BS" that it was imperative they have that information in order to make sure they had the right balance...Anyway, he lost out on my sale and future sales just because he wanted to force an address out of me. Prices are high anyway and I ended up going to Ole's in Port Orchard. They took my water, did the test and I walked out seven minutes later without having to disclose private information and my life history. Save your money, gas, (the location is really out of the way), and order online or at another store. We don't need another little store owner dictating their needs over the customers. read more