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    The Pool Guy Plus

    3.2 (27 reviews)
    Closed 10:00 am - 5:00 pm
    Updated 2 months ago

    Services - The Pool Guy Plus

    Pool installation

    Pool remodeling

    Pool repair

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    Jeremiah S.

    Excellent customer service. Very knowledgeable. Definitely recommend them to anyone needing product or spa services

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    1 year ago

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    1 year ago

    Used them for our family pool since the 1980's ... always there to keep the pool running and looking crystal clear

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    4 years ago

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    7 years ago

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    Brian H.

    Thanks Jeremiah -- we hope you can stop by again soon.

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    5 years ago

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    4 years ago

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    7 years ago

    Helpful 6
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    5 years ago

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    7 years ago

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    Brian H.

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    8 years ago

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    Brian H.

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    7 years ago

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    Brian H.

    Thank you Jackie — we appreciate you.

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    7 years ago

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    8 years ago

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    Brian H.

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    7 years ago

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    8 years ago

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    Brian H.

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    8 years ago

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    7 years ago

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    Brian H.

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    9 years ago

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    8 years ago

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    Brian H.

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    8 years ago

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    Brian H.

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    7 years ago

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    Brian H.

    Thanks for the review chuck — much appreciated.

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    10 years ago

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    7 years ago

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    6 years ago

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    8 years ago

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    Brian H.

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    11 years ago

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    9 years ago

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    Ask the Community - The Pool Guy Plus

    Review Highlights - The Pool Guy Plus

    Took my pool water in and Ashley did a wonderful job of explaining how to use the chemicals and to bring the pool back to normal.

    Mentioned in 3 reviews

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    Olympic Hot Tub

    Olympic Hot Tub

    3.0
    (2 reviews)

    Marshall from Olympic Hot Tub in Tacoma is the man you want. His buddy Tab Birdsell is also great…read more I want to start off by saying Marshall was super patient and answered all my questions. I was between jacuzzi and Hot Spring tubs and Marshall was great with making sure I got the best deal and quality tub for my needs. As a seasoned combat vet my body has some issues with it and he made it easy to decide what was going to take care of my body over the long haul. He got me a reasonable price and was able to sweeten it up with a cover lifter and took care of the delivery fee for me. I know this wasn't a typical sale, but I do appreciate the honesty, integrity, and patience Marshall showed me. I'm super stoked on the team that will be taking care of my tub in the future. Delivery was easy as it gets, they were a good team. I had some weird anomaly within the hot tub control panel at first based off previous model of the Hot Spring Relay, but the new 2025 model is slightly different and ended up being perfectly fine. I honestly found my experience to have been smooth, quick, and reliable. I look forward to owning and using my new Hot Spring Relay for the next 20-30 years. Thanks Marshall and I appreciate the Olympic Hot Tub Team.

    Only good thing about Olympic Hot Tub is Marshall in Tacoma…read more Cracked panels on hot tub and missing parts upon a 3 week late delivery!! We have had terrible communication with Olympic Hot Tubs many departments etc. customers service, scheduling, the actual delivery company, a technician department, water scheduling department. They just blame the other department and pass us along. Initial 2 week shipping delay, with ZERO communication from Olympic we called frustrated. They said it would be here the following week, it was, with still terrible communication poor scheduling but it arrived BROKEN has a crack in the front panel and missing parts. We cant use it while we wait for them to bring the parts. Again they scheduled us for someone to come out and bring the parts. NO SHOW NO CALL. some department dropped the ball again! We are still looking at our empty broken hot tub. We are still struggling with Olympic Hot Tub's lack of concern and lack of communication.

    Pacific Northwest Pools and Concrete Design

    Pacific Northwest Pools and Concrete Design

    4.2
    (5 reviews)

    The pool and patio came out stunning. The pictures speak for themselves. The dramatic carved…read moregranite wall, custom rock steps, and wide-plank patio are all concrete Julio is a true artist. Layne and the crew were super friendly and accommodating. Their sense of design is excellent. They encouraged me to add the waterfalls which give the space a wow factor. And they finished on time!

    This review is for a project to build a straightforward 2-lane, 40,000-gallon lap pool with no…read moreadditional features that took 11 months to complete. The finished pool looks nice. However, it came at an extraordinary financial and emotional cost and was the worst contractor experience of my life, spanning more than $7M in real estate projects I've completed over the last 10 years. Timeline & Communication There was no timeline in the contract. I was only given an estimated completion date via email from the original LLC owner (Julio's father). The project finished 7 months later than communicated. In most cases, I had to repeatedly ask for status updates communication was rarely proactive, clear, or reliable. Business Collapse Mid-Project The project stalled for roughly 1.5 months after the original LLC lost a major lawsuit and went bankrupt. I was abruptly asked to begin paying a new LLC, without a truthful explanation. I only learned what happened through a Yelp review written by the customer who won the lawsuit. After that, Julio's father and sister (who handled financing) disappeared, leaving me to work directly with Julio at which point the experience deteriorated significantly. Professionalism & Trust When my wife and I asked for an updated schedule after meeting in person preparing for our daughter's birthday, Julio responded in a dismissive and insulting manner calling my wife and I "entitled". We were respectful and simply asked for clarity. That interaction along with the change in the LLC mid project permanently destroyed trust. Billing, Contracts & Permits Billing documentation was unclear and poorly itemized. There were no net payment terms in the contract. Julio stated electrical, plumbing, and gas were not included yet insisted we use his subcontractors. I was double billed for gas work, and his response was, "It's not in the contract." and "you are never satisfied" Julio also did not pull permits, stating it was the customer's responsibility, which is unacceptable for a project of this size. End-Stage Risk & Legal Protection Late in the project, I became concerned Julio would take the final $30K payment and not deliver the custom pool cover included in the contract. I asked for a PO number to verify it had been paid for, but he refused, was extremely rude and would only provide a quote. His distributor (SCP Auburn) would not provide any confirmation. Julio later threatened to remove equipment from my property if I didn't prepay remaining balances on a project already 9 months in that was originally estimated at 4 months. Due to the loss of trust, lack of permits, bankruptcy of the original LLC, and mid-project entity change, I hired Construction Dispute Resolution (CDR) at a cost of $7,000 to fully document the entire project in case of future quality or warranty issues. I am happy to share the CDR report with anyone who reaches out. Final Perspective Julio is a new business owner, and it shows. The concrete and pool construction work seems to be good, but nearly every other aspect of running the business (communication, contracts, billing, professionalism, and accountability) was handled poorly. If he learns how to properly run a business, future customers may have different experiences, and this review may eventually fade into the background. That was not my experience. Anyone considering working with this company is welcome to reach out to me first. I am happy to provide additional fair, objective feedback based on this very difficult project. My Recommendations: * Do NOT pay large sums up front. A contractor's lack of credit is not your problem and signals poor financial/vendor relationships * Use clear milestones tied to payment * Establish explicit net payment terms and payment types * Require written timelines and itemized invoices * Take weekly photos and videos to document progress * Pull permits for everything My Grade (based on direct experience) * Pool Construction & Design: A * Proactive & Honest Communication: F * Trust Factor: F * Accountability: F * Professionalism: F * Billing, Contracts & Permits: F

    The Pool Guy Plus - hottubandpool - Updated June 2026

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