Hugo Castillo Valdivia, the owner of Castle Pools and Spa came to our house and bid a Custom PCS…read morePool cover in Oct 2021. We paid a deposit of $10,375.50 on November 2, 2021, and the balance was due upon completion/installation. Hugo came out in July 2022 to finish the job on June 16, 2022. We were told they were 99% complete but needed the electrician to come out that week to connect the panel from the house to the cover and he would be back the end of the week to complete the job. He was paid that day the balance of our invoice $12,450.72. Electrician finished his job the next day and Hugo did not show up for his scheduled appointment. After multiple texts/emails and set appointments, he finally showed up in August to tell us then that the cover is 4ft to short and he must order a new one.... It is October 5, 2022, and he has continued to lie and schedule times to complete the job but does not show up. He said he has all the materials and will complete on certain dates and then is a no show. All we get from him is "sorry, I complete my jobs" Per our permit with the County the design of the pool was planned to have an auto cover for safety, and we are not able to get our Permit finalized because Hugo will not complete his job. We have three small grandchildren and small pets, and this was purchased for safety and security of mind. We are at a loss; Hugo has lied to us continually. The amount of stress this has caused is unmeasurable. Do NOT use his services! In addition, we have contacted the ATTORNEY GENERAL OF WASHINGTON Consumer Protection Division - Consumer Resource Center

In March 2022 We ordered a pool cover for an in-ground pool, they took our deposit and did not give…read moreus a receipt, so we later requested that the pool cover order be canceled later that month. We are still waiting for the refund for the order. Castillo has repeatedly stated the check is in the mail, but we have not received it yet. In addition, we have contacted the ATTORNEY GENERAL OF WASHINGTON Consumer Protection Division - Consumer Resource Center In an attempt to resolve this issue.

This is our 2nd time using Independently Dunn for our swimming pool needs, and once again, we…read morecouldn't be happier with their work and overall level of customer service. The first time that we used them, our mechanical swimming pool cover had broken down right before we were having some out-of-state guests over for a long visit - all of the kids really wanted to use the pool, but we couldn't open the cover! Understanding the rush, Matt and one of his assistants came out under very short notice and worked for hours in pouring rain and high winds (we're talking torrential downpour) to resolve a very difficult situation with the pool cover. A lot of manual work, tinkering, and creative solutions were needed, and they delivered. A full replacement would have probably been needed if it weren't for them, so they saved us thousands of dollars with their handy work. 2 years later, and the pool cover still works great. Recently, our pool pump broke down, so we used it as an opportunity to upgrade our entire pump, filtration and heating system. Again, under short notice, Independently Dunn came out, reviewed the situation, and gave us a very fair and competitive bid to install a new pool pump, filtration system, and heater. Matt and Jesse had a full schedule already, but understanding that our pool water was sitting stagnant with a broken pump, they made sure that they found a way to squeeze us into their schedule and complete the job in short order. That's great customer service. The job was completed quickly, efficiently, and without any problems. Independently Dunn also reconfigured all of the intake and outtake pipes/valves to maximize pump efficiency. We had a mess of a pipe and valve system in our pool/pump room before this, and Matt really cleaned that up - it looks and runs great. Along the way, Matt and Jesse were great at consulting us about proper pump and filtration usage, recommended pool chemicals, and all things pool and spa related. They really know their stuff, never hesitated to answer any of our questions (and I ask a lot!), and always seem to be happy to share their wealth of knowledge with their customers, which is great. Our whole pump and filtration system is running as smooth and efficient as can be, and our pool water now looks cleaner than it ever has before. Independently Dunn did an incredible job. Again, this is our 2ndtime using them, and I certainly won't hesitate to use them again in the future for our pool and spa needs.

I called a week ago to schedule a pool inspection. The lady scheduled me, saying they don't know…read morewhat time they're coming, only that it will be in the afternoon but they will email me a day before for the time. She got all my info. I did not receive the email the day before. On the day of, I called around 12:40 to ask if they're still coming since I never received an email, and she said, "the one in Auburn right?", I corrected her and told her the city I'm in. She said, "oh yes, we will be there in a few minutes". We waited all day for them and they never came. Never even got a call to explain what happened.

demon, the owner, was super friendly, helpful, and knowledgeable. We had some specific needs for…read moreinstallation, and he worked with us every step of the way until we were completely satisfied, even to the point of coming out to help the installation himself and make sure it went without a hitch. Given the quality of service, I would have expected to be charged a little more, but the spa prices were similar or better than other dealers even just up the street! I would not hesitate to recommend this dealer to anyone interested in buying a hot tub. Ours has been great, and I really could not have asked for more. We did a lot of research on the internet and in person, visiting dealers all around tacoma, and in the end Elite Spas Northwest was the best option by far.

From the owner: We provide the highest quality, full service custom built-in hot tub, swim spa and canine…read morehydotherapy sales in the Northwest. We serve our customers with honesty and integrity, supplying them with personalized, professional products and services to meet their needs. Our technicians are licensed and bonded electricians with over 25 years experience. We have a full service department to repair hot tubs, swimming pools and swim spas; we cover all areas of repair, both plumbing and mechanical. We service all areas of King and Snohomish counties.

From the initial call to the end of the inspection ALD was professional and affordable…read more We were told we had a leak from the City of Hillsboro so we made an appointment. The technician came out, did a thorough inspection and determined that we had no leak. The issue was the water heater. We had a new one installed recently and it was the tank that allowed water to ebb and flow. There was as much water going out as there was going in. Very typical of new water heaters. The typical charge was $395, but because they found no leak and was only there an hour, we were charged only $250 for a service call. Highly recommend!!

Brandon performed a leak detection job at our residential property. He spent about 1.5 - 2 hours…read morepinpointing the location of a small leak in our service line and finished the job by spraying a small 3 x 3 ft border around the affected area in our backyard (and then following up with a written report later that afternoon). It was a complete bullseye on his part! When I later had a plumber dig into the area he marked, they found the leak smack-dab in the middle of where he had identified it. I was positively amazed. Brandon is exceptional at what he does and while I hope to never have a leak again, I'd be beyond grateful to have his help with detection services in the future if I ever found myself in that situation again. Outstanding job!

I'm really disappointed with how Olympic Hot Tub handled what should have been a straightforward…read morewarranty issue. I own an Olympic Flair hot tub, and recently about half of the lighting system stopped working. I scheduled a service visit expecting a typical warranty repair. The technician came out, did an initial inspection, and noted some trace evidence of mouse activity inside the cabinet. At that point, he stopped work and the issue was effectively denied as a warranty claim. Here's the problem with that. This isn't about "mice being present." This is about the fact that mice were able to get inside the sealed cabinet of the hot tub in the first place. A product like this, with internal electrical components, should be designed and installed in a way that reasonably prevents that kind of access. The spa has not been modified, moved, or subjected to anything outside of normal residential use. Instead of addressing that root issue, Olympic chose to treat it as customer-caused damage and declined to proceed with repair. That doesn't sit right with me. I've since escalated this because the real concern here is product integrity. If rodents can get into the internal components, that's a design or installation issue, not just "bad luck." To be fair, the technician was professional and easy to work with. The frustration is with how the situation was handled after that point. If you're considering buying from Olympic, I'd recommend asking very specific questions about how their tubs are sealed and how they handle situations like this under warranty. That part of the experience has been disappointing. I'm still hopeful they'll step up and make this right, but as it stands, this hasn't been a great experience.

We own a rental business, and when our spa stopped working, it directly impacted our business, we…read morehad to issue guest refunds every day it was down, so timely service was critical which we discussed with Olympic upfront. Olympic sent out a technician who correctly diagnosed the issue. Following this I called Olympic approximately 4-5 times requesting a quote and trying to schedule repairs. Each time, I was told an estimate would be sent within 24 hours which would never come. Unfortunately, it took two weeks just to receive a quote from the company despite multiple attempts on our end. Due to the ongoing delays and the financial impact, we ended up hiring another company that allowed us to order the needed part immediately and came out within two days to complete the repair. Overall, the customer service was quite lacking, and communication and follow up was extremely poor. Based on our experience, we would not use Olympic again