Had an incident in the order reached out to me extensively and made it right. He went above and beyond what I've come to expect these days for a customer service. He truly cares about his business and that his customers are happy. In the future, I will use his service again read more

We had several questions on the proper use of hot tub chemicals. John, their salesman, was extraordinarily patient explaining every detail with us. His customer service is just the best. He is a very impressive individual. We would whole heartedly recommend this company with any dealings anyone would have. We (Lois) live in Mill Creek and drove specifically to have our questions answered. read more

TLDR: - Excellent sales service. - Nonexistent post sale follow-up. While I understand that statement can be nick-picky; and I'll save you the the anecdotes. Just know, the level of care this team puts into securing the sale, swiftly (swiftly) drops off after the check has been sent. That's not to say I wasn't happy with spa, it's just that the feeling is very (very) harsh and apparent. What I would have done differently? - Well I think there's 2 keys to success here: - Deal with Dan only and refuse to work with or talk to anyone else. - Seriously just say no, hang up, or walk away. - Find your own electrician and avoid any recommendation from Fanton Electric LLC. General Advice for the Business: - Detail out what to expect if your customer needs a concrete slab, let them know what to expect and labor might be expected. Give them clarity about placement and associated laws. - Polish your delivery service. Meaning, let the customer know when their item is arriving and give them a window. - Check in with your customer during the process, give the a call, ask them how it's going as their tub is being delivered. - Set up either personal or phone time once their tub is filled and walk them through their first chemical treatment. - Make sure they are not MISSING any treatments as well ;). - And FOLLOW UP WITH YOUR CUSTOMER AFTER THE SALE... I can't begin to tell you how far a 5 min post sale conversation would do you wonders here. Again, I know some of these suggestions sound super nit-picky, but you gotta understand that the level of care and polish you put into the sales portion of the service make these suggestions feel like a requirement. read more

Decks & Spas - Make sure you have plenty of space in your hard - Pool & Hot Tub Service Near Me - Redmond, Washington

I bought a hot tub back in 2021 and thought they'd have a terrible time getting it into position. They obviously have incredible experience as they literally figured out a way to keep my deck in tact and get it into position in under 10 minutes! The hot tub has been fantastic and absolutely worth the price. I also have had them provide service, which I thought would be over-priced, but then I saw the attention to detail (including ensuring the chemicals were perfect) such that I will always hire them in (I do a pretty good job, but they do a GREAT job). I can't recommend them enough! read more

Initially called and he was friendly and seemed organized. Had to call back 4 business days later because I hadn't received anything. Somehow I was missed. Finally got my estimate and day. I called to say I could only do morning that day, was told they couldn't do a time, but I could be put first, which would be 8:30. I waited and waited the day of my appointment, nothing. I called and got attitude about I was told they couldn't give me a time. I had to have my husband leave work, because we'd be next and I was supposed to leave. Tech was friendly when he arrived, but thankfully my husband was there with him. He couldn't find a shutoff for the waterline by the pump and was going to drain the tub to replace the part. I can only imagine the cost if my husband hadn't helped him. It's nice to have my tub fixed, the tech was friendly, but probably won't call them next time. read more

I bought my hottub from these guys two years ago, after searching for the best deal and after a bunch fairs and hottub events, I decided to go based on price. They had the best price. What great choice. Hottub is amazing, we use it every day. I am writing a review today because I went in for the usual filters and chemicals but also had to replace a jet cause my kid ripped one out. I always get a good deal, not sure why this time I thought I would get gouged. Maybe because it was the first time I bought a part and assumed that's where they make the money back from selling the hot tubs at such a low price. Turned out the part was like $10. I looked on Amazon and it was 35.00. Walked out with a filter, a chemicals and a part for less than $80. So, on top of that I had like 10 questions about my chemicals and the lady at the front desk had such easy to understand answers. They even had my current hottub on sale, and it didn't even bother me cause I thought I got such a great deal the first time and appreciate being able to go in and ask questions. Hope this helps you in your hottub search! read more

We got our deck built by Decks & Spas a few years ago. We don't have the nicest looking house in our neighborhood. But that did not keep them away. Sai came out and had some good ideas for what kind of deck to build based on the deck entrance off of the second floor dining room and stairs leading down to the backyard. We got it inspected. In fact always get everything you do for your house inspected. There were a few bumps a long the way but they were good about remedying the situation. I definitely recommend this company for deck work. We might not have the nicest looking house but our deck is solid. read more

These folks installed the deck and hot tub on the house that we later bought, and five years later we still go only to them for everything we need. They really appreciate their past customers, and they are not just about selling and upselling. My husband likes to work on the tub himself, and they are happy to help him find exactly what he needs to do that. read more

If more than 5 stars were an option... Working with Decks and Spas, particularly Dan, has been a fantastic experience. Our neighbors made the recommendation after they have been extremely pleased with a hot tub they purchased from Dan 4 years ago. I don't think we would have purchased a hot tub, given today's prices, if it hadn't been for what we found at Decks and Spa. We had visited many stores and this was our last attempt. We had a couple of other stores in mind, but after speaking with Dan, there was no way we were going to spend time anywhere else. This was it and after about 1 hour, we knew exactly which hot tub we would purchase. However, we could not purchase it yet, because we did not have a concrete pad or electrical in place. Dan provided us with very specific instructions of what depth and size of concrete would be best. Several months later we returned to Dan, who honored the price he had provided us. When we were mostly ready, they were available to deliver within a day, but gave us an extra day for the final preparations, which we appreciated. Dan informed us of the exact time they would deliver, and they delivered (pun intended). They even made it mobile so that we could finish the electrical work! After the purchase, the follow up was exceptional! We had many questions about balancing all the chemicals. All the questions were answered and we never felt like an annoyance or a burden. We never had to look up information on the manual because we had Dan on speed dial, and he answered, every time. We love our tub and keep checking the chemicals daily, simply because we can't believe that everything stays as it should. The pump continues to circulate beautifully, it retains the heat, the water is very clean, and everything works perfectly. We had a minor issue the day we turned it on and informed Dan the following morning. He addressed the problem by that afternoon, less than 5 hours later! I have learned how busy with group is, yet, we always felt like we were the only and most important customers. Now, THAT IS CUSTOMER SERVICE!!! I hope this lasts a long time, but if the time comes for a new tub, we definitely know where to go. Thank you Dan!!! read more

This team is fantastic and can't believe it took me 5 years to write this review. We are in love with our hot tub and the deck and walkway they built for us. Sy helped us to put the hot tub in the perfect spot and ensure it was in a place that we can use it often. Had our hot tub serviced by their team and stop by the showroom to pick up supplies. They are always kind, courteous and super helpful. Highly recommend! read more

Decks and Spas are very responsive and knowledgeable. Si is a pleasure to work with and he did a great job designing and determining what needed to be done to make our outdoor dream space come alive! He guided us through the project from start to finish and gave us great advice along the way. It is our lifetime dream deck and spa and we intend to spend every moment enjoying it. read more

I'm not one to leave reviews, but I wanted to take a moment to just say how much I love my hot tub, and the continuously great experience of working with Decks and Spas after about five years. I bought my spa back in early 2018 from Dan, one of the owners. At the time, I was impressed/surprised at how low pressure the sales pitch was. I had done quite a bit of research in advance of checking them out, and I distinctly recall that most of the information Dan shared with me matched that of the information shared by folks on various spa owner community forums (it's no surprise that Decks and Spas were recommended in many of those places). He was pretty blunt about what things were worth the cost, the reality of owning a spa, etc. The purchase experience was great, and he was able to connect me with a fairly priced electrician for the work required to get the hot tub up and running. Over the last five years, I've called Dan (and the other lovely folks there) for tips and tricks when I've had issues, and they've always been super patient and helpful. After five years, I *finally* had a major issue with my circulation pump failing (not unexpected after five years of continuous operation), and they were able to get someone out in about a week to confirm the problem and fix it. The price was very reasonable, and the tech (Daniel--not to be confused with Dan) was great, easy to work with, and even tracked down and fixed a small leak that had developed a few months ago in one of my water lines. Five years later, and I still love the hell out of this spa. We use it 3-4 days per week (except during the hotter parts of the summer) and it's still holding up like a champ. It's definitely one of the better investments I've made in my well-being, and I think a good part of the experience is having such a great local company to help make it easy, and knowing that I'll get fairly priced and quality work done, or quick and helpful tech support, when issues do arise. read more

Bought a Rio 751L there a week ago. I went to three local shops and spoke with 9 or 10 representatives as I shopped. I felt smarter about the product when I went to Decks & Spas. One of my concerns was adding the electrical hook-up. They gave me the contact information of an electrician they recommended. I met with the electrician they recommended before I purchased. He did a thorough inspection and gave a very comprehensive explanation about what I had to do. Because of the way my house is my hook up was a little bit expensive. I got cheaper proposals, but I found that the person from Decks & Spas proposed a more comprehensive installation that would be cosmetically acceptable. The installation crew also did a great job educating me abut the product. I just think the people at Decks & Spas had: * Inventory * Technical professionals * Price That helped me close the deal. Thanks folks! read more

Recently had our deck remodeled by these guys. Si and his team are great! We started the process with having Si come to the house and look at our deck and talk through some of the ideas we were all thinking. He drew up a plan and we met with him at Decks & Spas where we became enamored with the hot tubs so, yup, we added that to the plan as well. Si had some great ideas for us to have the perfect outdoor living space. He even suggested a really nice build out for our bbq grill. Work started quickly. The entire work crew were charming and respectful and did a great job. Si came out often to check on progress during the demo and construction process. Last things up were the hot tub (which is easier to take care of than you might think), and fire pit. Love these guys. Love our deck. Yay!!! read more

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After dealing with Coast Spas trying to get a replacement part, I can understand why Decks and Spas dodged my request so am adding back a star in sympathy. Coast is the worst in trying to get parts. It took me over six months for a replacement panel. read more

Dan was very helpful when my spa was not maintaining temperature. I thought that my spa warranty was 10 years but that was only the shell and unfortunately the problem was with my circulation pump and that warranty is only 3 years. Dan helped me diagnose the problem and I can fix it. read more

The service when buying the hot tub was great. Dan was very knowledgeable about the product and took the time to answer all my questions. Installers are awful. My work consisted of removal of an older tub and a gate for access to the yard, installation of a concrete pad, reinstall of a lifter, and rebuild of the gate. From the moment the installation team came into my home they treated ot with disrespect. Building materials thrown about, poor installation, arguing about the work that was agreed to, and cutting down fence support posts they were not authorized to. Very unprofessional and sloppy. In my experience, the money I saved buying a hot tub from them does not offset the time and money I'll have to invest to clean up after them. read more

I purchased one of their portable spas from stock and found the experience to be pretty good and as promised. Veronica in sales, Dan the owner, Jeff the superintendent, the delivery / setup crew, and Joseph (the Electrician they suggested) all were good communicators. The only hiccup was they deemed my soil too soft to pour the slab on and there was a fairly reasonable up charge for additional gravel; probably better result than simply pouring on what I had. I don't doubt that I could have saved a little with a warehouse driveway delivery, but the service they provided and the short lead time was worth it and we're excited for our new spa. read more

Great service and execution. I am very happy with the deck Mr. Si's team built and the hot tub we bought from Decks and Spas. There were some delays due to the pandemic but in the end everything worked out great. I also appreciate Mr. Si's attention to our project and his suggestions. Having a deck custom built by the same company where we bought the hot tub made the process easier for us and the end result is outstanding. read more

Decks & Spas - Pool & Hot Tub Service Near Me - Redmond, Washington

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Many people will build you a deck, but they could never build you THE DECK. We were very fortunate to connect with Si and have him bid our project, I was considering other very competent builders already. Si offered a competitive bid, but more than that he offered creativity and a sincerity that was refreshing. We proceeded with the project and his workers were terrific, responsible and true craftsmen. Wow...the deck they built completely exceeded our expectations, unique and beautiful, and we use and enjoy it every moment we can. Needless to say I highly recommend Si and his team. Call him and give them an opportunity them work their magic, I think you'll see what I mean. read more

Decks & Spas - Pool & Hot Tub Service Near Me - Redmond, Washington

My wife and I had some major work done on our home, so had to move out for 10 months while it was being done. I drained our hottub, turned it off, and kept it covered while were were gone. The day we move back home, I go to re-fill it, and of course, somehow a bunch of debris and water got in there. It wasn't that bad, but given where we were at mentally at the time, neither my wife nor I could stomach another task so we called these guys and are very happy we did. Not only did we receive excellent customer service right off the bat, but they were able to fit us in fairly last minute and quickly, due to a cancellation. Keegan came by and did an excellent job cleaning everything out and getting things started again. We really appreciated the professionalism, helpfulness, and job well done. Thank you. You now have a customer for life. read more

I purchased my first hot tub 15 years ago from Decks and Spas when they were in Redmond. Sai and Dan have always been super helpful and great to work with. I recently purchased another hot tub for a new home from them and I have to say nothing has changed! They are still the best people to work with. Great product, at great price and excellent service. I would never buy a tub from anyone else. read more

I wanted to take a moment to let everyone know how great my experience was with Dan and his business Decks and Spas in Kirkland, WA. I bought a spa from this business a few years ago and continue to purchase supplies from them as needed. The sales process was painless and informatively, Dan guided me through the process to make the best decision for our needs. Since the purchase whenever i have had questions about the care of the Spa Dan was always willing and ready to assist. I highly recommend Dan at Decks and Spas if you are considering a purchase of a Spa. And of course, the spa is used often to sooth aching muscles year round read more

We purchased our hot tub from Decks and Spas several years ago, so I'd like to write a review about the customer service and business relationship that Dan and Si keep with their customers. After many years, the hot tub works perfectly and is of excellent quality and we use it several times per week. We purchased a new cover and have had repairs completed by Decks and Spas service team and they are professional, timely and friendly, always explaining the work to us. We will only go to Dan, Si and their team at Decks and Spas. Thank you for years of great service! read more

My wife and I have recently purchased a new hot tub from Decks and Spas, and it has been the best service and installation I have ever experienced. The tub is fantastic. Dan and Derek have been absolutely fabulous in the explanation of all aspects of the sale. We spent a lot of time investigating other companies, and I had to ask myself why didn't I come here first. Best price, best quality, best service...by far. The time they took to explain and demonstrate options and features surpassed any other competitor out on the market. If your looking for a new tub as a first time buyer , or replacing an old tub...Look no further than Decks and Spas in Redmond. They are the go-to-shop .... Chris Woodinville, Wa. read more

Dan was excellent to work with. He took the time to review all the "pros & cons" and options with all of their swim spas & hot tubs, then helped us pick the right swim spa for our family. Price was great, delivery and set-up was on time and on budget. When adding the recommended chemicals (first day of use) I made a mistake. Dan stopped by our home later that night to help drain the spa and give us directions. He definitely went above and beyond to help! We would definitely recommend Dan & his company to anyone who's considering a swim spa or hot tub. No games or high pressure sales tactics there, just good honest discussions and service. Very refreshing considering we visited some of their competitors and didn't have the same experience. read more

These guys are great. The owner came out and made sure the delivery went flawless. They brought in a crane truck, and coordinated an electrician to connect it. I always call when I have questions and Dan is always willing to offer solid advice! I'll buy all my hot tubs from these guys...I'm even trying to figure out where I can fit a sauna! read more

I received a quote for a deck, patio cover and hot tub. The quote for deck and patio cover was competitive to other quotes I received. What set this company apart from the others is twofold (1) they could coordinate all three aspects including hot tub installation (2) they know deck and patio cover design and code requirements better than companies that only specialize in building decks and patio roof tops. The fact that this company specializes in all three aspects is a competitive advantage. To date, my hot tub and deck is fully installed and it works and looks amazing, and stuck to original quote. The patio cover is in progress and can't wait until finished! I will be recommending to friends for sure. read more

We have a beautiful tub and spa deck thanks to this great father/ son business. Si came to our house to sketch a plan for the deck, and his vision was just what we needed. In the shop, Dan was most helpful and informative. No sales pressure, no markdowns--what you see on the price tag is what you get. Great people, great customer service, and a high quality spa we are going to enjoy for many years. The best! read more

I would highly recommend Decks & Spas. I am very happy with the whole process. They were responsive to my initial request for quote, made an in-person visit within a few days, and provided a nice sketch of the deck based on my input. Their estimate beat the others, and the amount was honored with no surprises. Their crew of installers were very skilled, efficient, friendly, and respectful. It was a very pleasant experience working with Si and his Decks & Spas crew read more

just read about the fire. is there a fundraiser setup ? would like to donate for raffle or giveaway. read more

My family is in the market for our first spa. Dan and his family made us feel at home in the showroom this afternoon. Their son Tyler and our 2 year old were best buddies during the entire 30+ minutes he spent with us. Super informative and not sales-driven at all. There is little question that he and his team are the real deal. I'm a small business owner and its a breath of fresh air to see other doing the right thing from the start with their customers. We're excited to pull the trigger and become another happy decks and spas customer! Thank you Dan read more

I was literally drowning in despair, lol, trying to figure out how to remove and clean the filter on my 4200! Yes, there's a downloadable manual, yes, it's perfectly easy to navigate with the tiniest bit of patience, of which, at the moment, I have none... Sometimes, you just want to be walked through it all, and Darius did so, quickly and without making me feel like a complete moron, (although sometimes I wonder about myself) and now, we are happily bubbling along! Thanks, Darius, you're my hero!!! read more

This is the first place we went to when we decided to buy a hot tub. We had just started researching and hadn't learned a lot yet. Dan explained in detail how components were put together in the tub and what to look for. Before leaving, Dan told us to do more research and hoped to see us again. After nearly making a mistake of buying from a show and doing a lot of research,, we went back to Decks and Spas and purchased one a couple of months later. The satisfaction from buying someone local you can trust is very important along with the quality of the spas they offer. They have been great about following up and the delivery guys were great. read more

December 2018. We are very pleased with the new hot tub (Tropic Seas Spas 751L Rio - 84" x 84" x 36) that was just installed. We purchased our original La Spa from Decks and Spas 13+ years ago and just replaced it. Dan and SI took care of everything -measuring, removing and installing on-time. I left for a business trip and returned to great new hot tub. Thanks, Jon. read more

Best experience ever buying a new hot tub! We've dealt with "the other guys" to fix our old spa and lost a LOT of money! I wish we would have called Decks and Spas first! Definitely recommending this company to everyone! read more

This is why I love shopping local and having an expert that I can talk with about my hot tub. I shopped around- including Costco, and prices were comparable. However, Dan and the team provided great insight and helped pick out the hot tub that best fit our needs. I did the electrical install myself, and his team provided the insight to make sure I did it right. Most retailers will just tell you that a licensed electrician needs to do it (it wasn't that hard - really). They helped me out every step of the way - and now I have the hot tub of my dreams without draining the bank account. Highly recommend. read more

Si and his crews did a very wonderful job on the 1st phase of our deck remodel. We love our new deck. We replaced the original wood decking we inherited from prior owners to composite material and added a clear roof to provide year-round coverage. It was like adding an outdoor living room. From start to finish, concept design to completion, it was great and easy to work & talk with Si. He was very professional and listened to our ideas and changes and implemented what worked out better. We greatly appreciated working with an owner that runs his business with honesty & integrity and have already recommended Si and Decks & Spas to others. read more

Decks & Spas did a fantastic job in fixing our 8 year old South Seas Spas hot tub. Our top panel control stop working for our Jets #2 at the end of July. I initially called Black Pine Spas where we purchased the hot tub, but they did not have the part and it had been on back order for months because of COVID. I found that Decks and Spas would service our hot tub, so I gave them a call. They scheduled the service within next 2 weeks. When the spa technician showed up, he was very careful and detailed with our hot tub. He found that pump #1 was leaking and also needed to be replaced. Fortunately he had a new pump on hand and he was able to replace it at that time after Derrick gave me an estimate. The Spa tech also confirmed the top control panel was bad and pump #2 was ok. Unfortunately the top control panel he brought would not work. So I spoke with Derrick and he would have to order the correct part. They received the new part and the spa tech was back on Sept 16th to replace the top control panel. He did a great job and we now have a fully functional hot tub which will hopefully last another 8 years. Thanks to Decks and Spas read more

We built the front deck a year ago. After all winter snow scrubbing, six months of shade ( north side ) and four months of sun, it looks great! We don't even clean it more than regular blowing. Decks&Spas gave us best service, fast and high quality work. We definitely will build our back deck with Si too read more