We recently decided to trade out our old wood burning fireplace for a new gas model. If, you are…read moreconsidering something like that you should feel good about calling Olympic fireplace, From the moment I walkedinto their office I was being helped, From picking out a fireplace to running new gas line . I now know the ins and outs of gas fireplaces , These people also sell Swim spas, Thank you Maury Dixon

Todd was great. He was here to install a fireplace blower at our new house. He cleaned up a little…read morebit of a mess that the contractor left too. He installed and adjusted the blower then put it all back together. He was really nice and really knew what he was doing. Gave me some advise on maintenance too. Highly recommend.

I needed help on my above ground pool. Jeremiah made my life so simple. He tested my water and the…read moremachine told us exactly what I needed. Pool life is good again. Just wished I would have asked sooner instead of trying to figure it out my self. Jeremiah was full of great help and ideas. Trust them, that's why they are the POOL GUYS. Jeanni

From initial walk in conversation regarding buying new Marquis tub to delivery and follow up…read moreinstallation of cover lift, everything they said would happen did and all prices quoted were fulfilled. This place doesn't have the fancy sales you get from larger shops and sometimes things seemed to move along a little slowly but they saved us from 2 to 4k over other shops offering same tub. And they dealt honestly with us snd saved us lot of money so I can't ask for anything more. Getting the tub to our backyard was tricky but they had the tub well wrapped and sent lots of guys to do the job. They also gave us an incredible discount for paying cash instead of credit. Very very pleased with the end result so definitely recommend them.

If you want the best tub then definitely buy from Olympic Hot Tubs in Lacey. Doug and John are two…read moresuper cool guys who know everything about their brand of hot tubs. Doug and John have gone out of their way to help me out when I have had questions. I have never gone into the showroom and felt pressure to buy, as a matter of fact they have told me I didn't need to buy certain products and explained why. Always a pleasure doing business with those guys. (((HIGHLY RECOMMENDED)))

Oh man! So much to say! Been a customer for a while now. Kim is amazing. She sold us our TX hot…read moretub and was with us the whole way from picking out the hot tub, delivery, install and keeping us stocked up on supplies to keep our Hot Tub going. Her customer service and expertise is so amazing I heard she got promoted to District Manager and I still see her around at the Lacey Location and she remembers me everytime. This evening when going to get some chemicals I met Doug! He's awesome and took care of me! He was able to answer all my questions! This is why I love shopping in person vs online shopping. Olympic hot tub generally cares about taking care of their customers! They have earned my business forever!! You will not be disappointed!

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Danny came out to resolve issues with our new Caldera Utopia Geneva spa. He resolved them quickly,…read moreanswered all of my questions, and emailed me a video that answered another question.

Mark has been our go-to pro for all things hot tubs for many years. He helps keep the hot tubs in…read moreour vacation rentals in great shape. Super responsive, helpful, knowledgeable, dependable + he's a nice guy to boot! Highly recommend his services.

Mark and CHT well deserve 5 stars. He has gone above and beyond ensuring that I have a clean and…read morewell maintained hot tub. About a year ago, I rented out my home in hopes that my property would be taken care of, but it wasn't. My previous renter damaged my master bed windows, carpets and hot tub cover torn apart because of the renter's dog, and my Lifecast hot tub tripped which costed me almost $2K in total repairs. Now that I terminated the lease and moved back in, my first task was to fix the damage that was done. I had to buy a new cover for my hot tub. Due to my disability, the cover was difficult to handle because of its weight and bulky shape. That's when I did some research on spa depot and bought a cover captain to ease my difficulty. Once it arrived, I called Clean Hot Tub to schedule the install which was done costing only $120 including the cleaning and refill. A couple months had past and I decided to invest in a spa side umbrella because I'm not a fan of the bright summer sun. Again I called Mark to stop in next week for the install. That day came and Mark showed up exactly on time and immediately got started on the umbrella install. After about 1.5 hours later, everything was done with a freshly filled tub and umbrella installed. Mark even provided instructions on how to operate it which made it incredibly easy for me. Total cost was about $150 plus tip because Mark is really awesome when it comes to caring for my hot tub investment. Clean Hot Tub is a great business to use. Mark is incredibly nice, informative and the most affordable. I plan on setting up a recurring service the next time I plan to rent out my property again. Hopefully I'll get more responsible renters lol.

Absolute scam!! I made an appointment for a spa and pool cleaning and pool 101 for a Friday. I…read morereceived no text or email notification. So I even called to double check the time. Frank showed up on the wrong day....he then let himself into our pool house and got started without me on the property. He didn't seem to know how to work our older Penatair system. He struggled with the controls then told me the jacuzzi was broken and might need $6-7k of repairs. He said he heater was also possibly broken and that he would do research on the parts and text me a quote. K never heard back. Since what Frank told me was the opposite of our pool inspector before we bought the home, I decided to have a second opinion. Jacuzzi is working great and heater works. Everything Frank said was wrong. I later went to a local pool and spa store and mentioned my experience and was told he is known in the areanfor scamming people. DO NOT go with this guy!

LEFT ME WORSE OFF THAN I WAS. My pool heater had a small…read moregas leak and was red-tagged by the gas company, although it was actually still operational. My home warranty company had trouble finding a vendor over the Christmas/New Year's holiday but finally found this guy, and I'm sorry they did. Frank, the owner, came out reasonably quickly after I paid the $150 service call fee upfront. He indicated that a part would be required to replace the part that was leaking gas. Well, long story short. After many delays, ostensibly waiting for the part, someone (not Frank) came out and disassembled the heater but did not have the replacement part. Then I had to pay $600 upfront for the future part and service, which never came. After several phone discussions, a no-show service call, and a threat to sue, Frank promised to refund my money; I finally was able to recover $431.83 of the 594.58 I had paid him. After talking to him on the phone again, he promised to send the balance but never did. In the end, the gutted heater could not be repaired by anyone since the person who disassembled it took the parts with him and left me a gutted pool heater (see photo). It cost me $4000 plus dollars to replace the entire unit. Don't use this company. They are unreliable and not to be trusted. I would give them zero stars. FYI, I am NOT one of these folks who only give bad reviews. I am a trusted Yelp reviewer with four years of Yelp Elite Squad experience, and they don't award these badges easily. Take it from me and save yourself some trouble. If you DO need spa or pool repair, call Rain City Pools. (See my 5-star review) https://www.yelp.com/biz/rain-city-pools-everett Excelcior!

From start to end this company was incompetent and extremely unprofessional. I paid $15,000 for…read morelandscape design and installation. A dollar amount they said was pretty small for them so my job took on the feel of being more of an annoyance to everyone at the company. We start the prop with the designer showing up with no tape measure! This should have been a clue! Problems with incorrect sizes and material requirements rained supreme during this nightmare. Deposits were paid in September for an April start date, only to find out one day one of the project there would be delays because the required materials were not ordered. Oh by the way if they say you need 20 plants or 16 pavers and they only use 5 of each, they keep the rest. It's in the contract! Oh did I mention that if they stated you need 15 plants and you need 20 they will sell you the other 5 from inventory left over from other jobs! Yes, paid twice for the same plant! By the way, the plants they bring only have a warranty if you buy their installed sprinkler system for an additional cost. On and on and on it went! In the end I gave up, tired of fighting for what should have been common sense! Stay away from this company!!

The pond service I requested was diligently completed with quality work. Their pond expert, John,…read moretreated my water features as if it was his own. He takes pride in his work. They're not cheap though, guess you have to pay for perfection.

They cleaned and serviced my pool regularly and did a great job. Everything was explained simply,…read moreand I never had to remind them. Reliable service.

Consistency of pool cleaning staff is poor. New staff not trained properly. Treated my salt water…read morepool with chlorine chemicals to the point that it was irritating to the skin. This is just the latest example. I should have canceled them long ago....they also raised their prices 63%!!!! I recommend them to NO ONE!

The Pool Guy Plus in Puyallup is a great company to do business with if you need your pool or hot…read moretub repaired. I have a Marquis Hot tub that needed repair. The Pool Guy Plus came over to my house and repaired my Hot Tub. He did a great job and did so at a very reasonable price. I highly recommend The Pool Guy Plus for all of your Pool and Hot Tub Repair needs John P Edgewood

Very professional and on time, very knowledgeable and no price gauging. He is in high demand so if…read morehe gives you an appointment, please keep it!, he is worth the wait!

Great selection, very nice people. Knowledgeable. We will return. Recommend over the big box stores.read more

I like their bag soils. On the other hand too many of their flower starts already have lots of…read moreblooms and look on their way out to me. When it's only April/May I want just green starts not blooms.