Kirk and Daniel from Posey's fixed the pump in my hot tub. They were prompt, personable and…read moreefficient. They also solved a heating problem I had since it was new with a simple adjustment. I highly recommend them. I'm in Renton, WA, I don't know why Google says I'm in California.

My above-ground outdoor spa is 23 years old, and still in good running order. The first 5 years I…read morehired the company that sold me the spa to maintain it, but when they closed their local shops, they suggested I use Poseys for continued maintenance. Since then I have had multiple leaks patched, a motor replaced, and a control panel replaced. I do the routine maintenance myself (chemicals, cleaning, jet replacement) but I call Poseys for everything that requires opening up the outer shell. Poseys is a small family run business, so when I phone I know to expect that I may need to leave a message, but they usually return the phone call within a day and when they do, I know I will be speaking with the company directly, not a switchboard. Their communication has always been clear, their manner professional, their prices lower than MY estimates, and their work reliably good. Twenty-three years ago I purchased the right spa for my health needs: the right size and shape, the right jet placement, and thanks to Poseys I have not had to replace that spa with a newer model that lacks the features I value. As for Poseys, I just hope their family business continues for as long as I own a spa, because that's the company I want for repairs.

$250 for three guys and 15 to 20 minutes. Got the spa moved into place quickly with no damage but…read moreleft the pallet and all the packing materials.

We moved a spa from our friends' house to ours. Getting into our backyard was tight and no easy…read morefeat. I had to remove a branch from a tree. When I was looking for a saw, Nelson produced his and voila, the spa was moved. Very courteous and creative about moving spas. Highly recommend.

As president of our neighborhood pool, I had hoped to establish a long-term working relationship…read morewhen we brought Erik on board -- even before he was certified. Unfortunately, that trust was misplaced. He did not contact me at all after last summer -- no calls, texts, or emails -- until we discovered the pool in terrible condition. When my wife and I asked fair and reasonable questions about the situation, he abruptly walked away and falsely accused us of being disrespectful. His response was unprofessional and disappointing. His unwillingness to take responsibility or communicate honestly raises serious concerns about how he conducts business. I cannot recommend him to any community or homeowner seeking reliable service and respectful communication.

Fantastic service and great value. Highly recommend! Erik diagnosed our sprinkler problem and…read morereplaced our pump which completely resolved the issue.

Steve (owner) and his team have been a HUGE help in completing a spa repair another well known pool…read morerepair company had been failing at for years. Our jets- previously told by aforementioned other company would need to have concrete torn up to access - work perfectly after a short VERY affordable visit. He's also working with us on pool repairs that the same other company tried to severely mishandle before our maintenance person finally realized Neptune's service and expertise is the only company we can trust to get the job done properly, on time and at a fair price. We're grateful to have found a great team to ensure our community pool and spa are working well and we can enjoy them all season.

We've been using Neptune Pool and Spa for about six months, and our spa has never looked or felt…read morebetter. The water stays perfectly clean and balanced, and they're always on top of maintenance and chemical adjustments. When our heater started acting up, their technician arrived the same day and got it running again quickly. Friendly, professional, and truly reliable -- highly recommend their service to anyone who wants worry-free spa care!

Ian Thornquist quickly diagnosed and fixed a leak in our aging hot tub, and offered new filters but…read moredecided that ours were still serviceable and would last a couple of more years. He was very professional and trustworthy.

I'm really disappointed with how Olympic Hot Tub handled what should have been a straightforward…read morewarranty issue. I own an Olympic Flair hot tub, and recently about half of the lighting system stopped working. I scheduled a service visit expecting a typical warranty repair. The technician came out, did an initial inspection, and noted some trace evidence of mouse activity inside the cabinet. At that point, he stopped work and the issue was effectively denied as a warranty claim. Here's the problem with that. This isn't about "mice being present." This is about the fact that mice were able to get inside the sealed cabinet of the hot tub in the first place. A product like this, with internal electrical components, should be designed and installed in a way that reasonably prevents that kind of access. The spa has not been modified, moved, or subjected to anything outside of normal residential use. Instead of addressing that root issue, Olympic chose to treat it as customer-caused damage and declined to proceed with repair. That doesn't sit right with me. I've since escalated this because the real concern here is product integrity. If rodents can get into the internal components, that's a design or installation issue, not just "bad luck." To be fair, the technician was professional and easy to work with. The frustration is with how the situation was handled after that point. If you're considering buying from Olympic, I'd recommend asking very specific questions about how their tubs are sealed and how they handle situations like this under warranty. That part of the experience has been disappointing. I'm still hopeful they'll step up and make this right, but as it stands, this hasn't been a great experience.

This is our 2nd time using Independently Dunn for our swimming pool needs, and once again, we…read morecouldn't be happier with their work and overall level of customer service. The first time that we used them, our mechanical swimming pool cover had broken down right before we were having some out-of-state guests over for a long visit - all of the kids really wanted to use the pool, but we couldn't open the cover! Understanding the rush, Matt and one of his assistants came out under very short notice and worked for hours in pouring rain and high winds (we're talking torrential downpour) to resolve a very difficult situation with the pool cover. A lot of manual work, tinkering, and creative solutions were needed, and they delivered. A full replacement would have probably been needed if it weren't for them, so they saved us thousands of dollars with their handy work. 2 years later, and the pool cover still works great. Recently, our pool pump broke down, so we used it as an opportunity to upgrade our entire pump, filtration and heating system. Again, under short notice, Independently Dunn came out, reviewed the situation, and gave us a very fair and competitive bid to install a new pool pump, filtration system, and heater. Matt and Jesse had a full schedule already, but understanding that our pool water was sitting stagnant with a broken pump, they made sure that they found a way to squeeze us into their schedule and complete the job in short order. That's great customer service. The job was completed quickly, efficiently, and without any problems. Independently Dunn also reconfigured all of the intake and outtake pipes/valves to maximize pump efficiency. We had a mess of a pipe and valve system in our pool/pump room before this, and Matt really cleaned that up - it looks and runs great. Along the way, Matt and Jesse were great at consulting us about proper pump and filtration usage, recommended pool chemicals, and all things pool and spa related. They really know their stuff, never hesitated to answer any of our questions (and I ask a lot!), and always seem to be happy to share their wealth of knowledge with their customers, which is great. Our whole pump and filtration system is running as smooth and efficient as can be, and our pool water now looks cleaner than it ever has before. Independently Dunn did an incredible job. Again, this is our 2ndtime using them, and I certainly won't hesitate to use them again in the future for our pool and spa needs.

I called a week ago to schedule a pool inspection. The lady scheduled me, saying they don't know…read morewhat time they're coming, only that it will be in the afternoon but they will email me a day before for the time. She got all my info. I did not receive the email the day before. On the day of, I called around 12:40 to ask if they're still coming since I never received an email, and she said, "the one in Auburn right?", I corrected her and told her the city I'm in. She said, "oh yes, we will be there in a few minutes". We waited all day for them and they never came. Never even got a call to explain what happened.

I had a great experience with Splash Guardians!…read more Diego got me a reasonable quote within a day of my reaching out and we were able to schedule for the same week. When he got hung up at the job before mine, he let me know that he was delayed. He gave me a heads up text with an ETA when he was on his way to my house. He was able to winterize my hot tub, flush out the lines, and left everything immaculate. He answered all of my questions and gave solid recommendations regarding how to care for the tub moving forward. I would not hesitate to use his services again in the future!

Splash Guardian's service is first rate…read more They made sure to get the job done and the outcomes where the Pentair pump was working as intended. Edgar was a great help and appreciate his consistent support and help to triage and address till the problem was resolved. They are professional and responsive. Definitely give them a shot! Would highly recommend Splash Guardian for any of your pool needs!!

Elon suggested and installed a timer on our pool pump and it made our pool water clear for a long…read moretime and I don't have to worry running the pump myself.

ASA Pools & Spas is bar none the best service we've ever had on our architectural and somewhat…read morecomplicated dual pond + waterfall water feature. we have all the equipment of a pool but with greater structural/physical complexity. all other pool & pond service providers in the past paled in comparison to ASA. they would get it to work for awhile, but specific aspects of the feature would cause degradation in pump or water flow thru performance over time, or frequent attendance and servicing was inconsistent. but ASA is starkly different! ASA team approached it with an "engineering excellence" stemming from an incredible understanding (and intelligence) about the technical components of the system, as well as taking a no-challenge-is-too-great attitude. they even took special care to get the minor aesthetic details right (i.e. perfectly flush water level with the coping). after nearly 14 years of messing around with other pool providers, from now on we will only go with ASA as our water feature has performed FLAWLESSLY. they have my HIGHEST recommendation!!