Have been a customer for years, until this week. We were supposed to get a delivery on Monday…read more6/02/2025, and nothing showed all day. I called Customer service, and they stated that they would place us on priority delivery the next day 06/03/2025 and would not charge for delivery, due to the inconvenience. On 06/03/2025 delivery no shows, and cannot get through to customer service, via chat or phone, so I call on 06/04/2025. While on hold, I log into the website to see if there is any information there. On the website it states "We ran out of your ordered products, and ETA for delivery is now 06/05/2025". I stay on hold, as I now definitely need to speak with someone, and then I hear "Thank you for calling, please rate your representative and how they handled your issue". So I hung up and called back, and was on eternal hold again for 15-20 minutes, and the same thing happened. This went on until noon, when finally a representative answers, and asked how they can be of service? I said I wanted to cancel the account, and proceeded to tell him why. He then stated "This has been placed in escalation, and you'll have to talk with that department", and placed me on hold. After 10 minutes the phone clicked off. Water may be good but the customer service is non existent, if you can even reach anyone. Website has a chat feature, that is automated, and your not chatting with anyone but a computer. Would highly recommend NOT getting service through this company. For the price they charge for the product, and delivery, you can purchase a whole house water filter. Good luck with this one.

Drivers are fantastic and service is good. Do not apply to work there, the pay & benefits are…read morefantastic, but the company puts absolutely unrealistic expectations on the drivers. The mgmt. Wants drivers to perform all the duties of a full-time sales rep while performing the grueling, boot camp duties of delivering heavy product in the Texas heat!

Great place to get alkaline /hydrogen water! The service is great with helping you determine which…read moretype of water to get and the hours are amazing. My only thing is that i wish they'd bring back the rewards program!

Only the super premium water machine ($2/ gal) was working. I will admit the water was great!…read moreExpensive but worth it if you want high Alkaline water. Wish the other machine had been working.

Great husband and wife team who are so friendly and helpful. We go all the time to fill up gallon…read morebottles for our water dispenser. They also sell fresh local eggs, honey, jewelry, and other unique items, give them a visit.

Always nice people and helpful!! They have great water and local items as well to sell.read more

I've been looking for an alkaline store close to me considering I used to go to the water tree…read morestore in Lockhart I was so happy to hear there was one located in round rock. They are extremely fast - fill up the water for you, check you out, and take it to your car for you. Cannot recommend them enough. I also really appreciate the fact that they text when they run out of water so you are aware. They are great.

I recently purchased the water filter for my shower head. It is a great product and I noticed a…read moredifference right away. I'm so glad I found this company and product, as I had tried many other what I thought to be simaler products on amazon and they were all terrible or only worked for a very very short time. I can't imagine using anything else now. thanks

Been coming here for a long time (since 2016/7). The water tastes super clean. The water dispenser…read moreareas are clean, easy to use, and open 24/7. They now take credit cards as well. You can also go inside if you need to buy accessories or receive service. Will continue to go!

They added credit card slot & it takes Apple Pay!! Doesn't…read moregive much change back tho. Kept 15 of my cents. But that's okay.

This is literally the best place to buy water in Granbury! It tastes amazing, but the service is…read moreeven better. Tracey and Jamie are super friendly and helpful. Highly recommend!

Best tea in Granbury Texas for real tho. I never knew they had sooo many different swig cups this…read moreis my go to place for gifts and tea.

The 24hr convenience of a water refill station that also takes tap to pay as well as credit/debit…read morein addition to cash is amazing. Almost don't want to leave a review lest more people start using it. Go during the day! I don't keep regular hours, and prior to using this location, I was scrounging for change, and driving from station to station during the hot summer nights when it seemed everyone and their momma needed water. Water is $1.25 for 5 gallons. The parking lot might be small, but it's doable. You just have to drive beyond into the lot for the 99c store if you want to make a left. Right only on Collins from this exit/entrance. There's an ice station behind it, but I haven't used it. So can't actually recommend. If you need a cap for your 5gallon jug, there's a dispenser. Spoiler alert: quarters only and it costs $2

Hours are not posted for easy viewing, 11-6 m-f and no weekend hours (which is tough when selling…read morean important ,to some for health reasons, product like this) If you drive from far away and/or make special trips for this water and miss them...I did find a 24 hr spot for fancy filtered water, will need to add lemon and maybe baking soda (research for proper measurements for you) for the alkaline though, for $2/5g in parkinglot close by. Nowhere near the awesome customer service water tree has though

I love this place. I started drinking alkaline water when cancer treatment was causing me to…read moredehydrate. I must say I have not had any problems with dehydration since starting to drink this water. Also the staff are really nice and helpful. My only concern is the hours of operation. M-F they open late and close early 11:00-6:00. Closed on weekends. I purchase for the month and schedule time on my calendar to make it work. This place is Awesome! Thanks