Primo Brands now owns ReadyFresh and Sparkletts…read more An absolute disaster of leadership and change management by the acquiring company. I did not know the local company, ReadyFresh, was being acquired by Primo Brands. Had I known how badly the change management was going to be, I would never have signed up. My first delivery in April and second delivery in May went smoothly. For July, I used their mobile app to move our delivery up by three business days; well within their delivery edit time frame. My target delivery date for Wed, July 25th, was completely missed and with zero advance notice. I had to check the mobile app to find out it was delayed to Friday, July 27th. Not the biggest deal. Delays sometimes happen and we can pick up a case of water bottles for our customers till Friday. When the delivery no-showed again on Friday, AGAIN without advance notice, I had to find out through the app that it was now delayed to Monday, June 30th. I emailed customer service asking if these type of no notice delays were common. They replied the next day stating delays due to service merges across branches and assured me that our delivery for Monday, June 30th, will be made by 6pm. You won't have to guess that they no-showed on Monday, June 30th. AGAIN, without notice. They no-showed on Tuesday, July 1st, WITHOUT NOTICE. And now, checking the mobile app, our delivery is now set for July 2nd. They have completed eroded what little trust they had and now I can not count on them being able to deliver water on time for our staff and customers. BUYER BEWARE.

This is the absolute worst company I've ever interacted with. Customer service is non-existent. And…read morethey've been bought up several times -- first by Primo Brands and then Nestle. They have completely lied about delivery -- and then sent emails that they missed my delivery window. I requested they picked up two bottles -- which they lied about picking up, even sending an email that they had. Then website has no way to get to a human. And they've jacked up prices since we started with them in 2017. After months of no service, I finally went with a local company which finally has decent service. BEWARE -- stay far far far away from this company.

Great place to get alkaline /hydrogen water! The service is great with helping you determine which…read moretype of water to get and the hours are amazing. My only thing is that i wish they'd bring back the rewards program!

Only the super premium water machine ($2/ gal) was working. I will admit the water was great!…read moreExpensive but worth it if you want high Alkaline water. Wish the other machine had been working.

Have been a customer for years, until this week. We were supposed to get a delivery on Monday…read more6/02/2025, and nothing showed all day. I called Customer service, and they stated that they would place us on priority delivery the next day 06/03/2025 and would not charge for delivery, due to the inconvenience. On 06/03/2025 delivery no shows, and cannot get through to customer service, via chat or phone, so I call on 06/04/2025. While on hold, I log into the website to see if there is any information there. On the website it states "We ran out of your ordered products, and ETA for delivery is now 06/05/2025". I stay on hold, as I now definitely need to speak with someone, and then I hear "Thank you for calling, please rate your representative and how they handled your issue". So I hung up and called back, and was on eternal hold again for 15-20 minutes, and the same thing happened. This went on until noon, when finally a representative answers, and asked how they can be of service? I said I wanted to cancel the account, and proceeded to tell him why. He then stated "This has been placed in escalation, and you'll have to talk with that department", and placed me on hold. After 10 minutes the phone clicked off. Water may be good but the customer service is non existent, if you can even reach anyone. Website has a chat feature, that is automated, and your not chatting with anyone but a computer. Would highly recommend NOT getting service through this company. For the price they charge for the product, and delivery, you can purchase a whole house water filter. Good luck with this one.

Drivers are fantastic and service is good. Do not apply to work there, the pay & benefits are…read morefantastic, but the company puts absolutely unrealistic expectations on the drivers. The mgmt. Wants drivers to perform all the duties of a full-time sales rep while performing the grueling, boot camp duties of delivering heavy product in the Texas heat!

I noticed about a week or two ago that one spoke nipple was broken on my rear bike rim, and then…read morelater I noticed that my back tire had a little warp spot in it. Normally, I would have just taken my bike to the ONLY bike shop in Killeen (Sun Country Cycling), but that shop closed about a year ago. Sun Country Cycling does have a shop in nearby Temple. After researching the cost of a new rear bike rim, I decided to take the 27-minute drive to Sun Country Cycling in Temple. They diagnosed my problem and repaired my rim in about 10 to 15 minutes, for free. Thank you, Sun Country Cycling!

My husband took a bike he had just purchased, and was having issues with the wheels holding the…read moreair. Even though the bike was not purchased at Sun County Cycling, he was told that this business could help him on how to inflate the tires. I was not in agreement for my Husband on taking the bike to this location to help him on how to inflate the tires. I wanted for the bike to be returned where he had purchased it. Well he did it anyway, and it was a big mistake that my Husband did. An associate went outside to assist my Husband with his issues on how to inflate the tires. The associate started pumping air in the tire, and it exploded ruining the tire. My Husband was asked if he could leave the bike there for a couple of days, and heagreed on leaving the bike. He was told that if he agreed on them doing an inspection on the bike. The inspection on the bike will be a $60.00 fee, and my Husband agreed. I don't blame Sun Country Cycling, but I BLAME MY HUSBAND for letting them take advantage of him. The reason I am posting this message is because if you are a local business, and not a corporate business. You should not take advantage of the local people who support your business. They did give him a break on the $60.00, and only charged him $30.00. But that is not the issue, you need not to take advantage of the locals who support your business.

This company installed my original water softener in my new home in late 2015. I contacted them…read morewhen I started having low water pressure when the unit was in service. Derek immediately knew what the problem was, and sent Patrick out to rebuild the resin bed in my system. He completed the work quickly and now I am back in business. Hill Country H2o saved me a lot of money over the cost of replacing my water softener. I highly recommend them!

I have been using their services for the past few years to maintain our home Brita pro water…read moresoftener system. Every instance has been very pleasant and professional. From the initial calls with Angela to make an appointment to the completed service, the experience all-around is hands-down the best! They are very responsive and helpful and even go above-and-beyond to ensure all your questions and services are taken care of. Highly recommend them for all your water-services and maintenance requirements. Thank you and will be utilizing for more! Enjoy!

The whole team were very professional. Alfie kept his word on the timing to install. We got the…read morewhole home water filtration system

Dylan is a real pro...He knew what he was doing and is so kind--totally honest. I would highly…read morerecommend him to anyone.

My garage spring broke sometime yesterday evening or early this morning. Contacted Central Texas…read moreGarage Door Services. They responded quickly and were able to fix the door efficiently and effectively. I would definitely recommend them to anyone needing garage door service.

I called Rick to look at a garage door opener that would not open. He identified the problem as a…read morefaulty spring. He came to replace it a few days later and that did not resolve the issue. He recommended I get a new opener, which I did from Home Depot. He installed it for free. I'd recommend him to others looking for reputable garage door service.