Unfortuantly I cannot give a good review. I have been trying for months to select a quality whole…read morehome system. My local water tree is a rep for this company. I ha e sought additional information from this store/the manufacturer and NO ONE knows about their own product functions, warranty, GPM of output, etc. Its been lots of calls, call again, leave a message and still no answers!!!!! Moving on.... We will have to go to another whole home system as I am over the rat race to get this info on a $4000+ purchase. :-/ Clearly not professional.

Great spot a bit more that I would like to pay for water but I do taste the difference when I get…read morewater from different water dispensers.

absolutely love this place. We notice such a difference in our energy, skin and hydration with this…read morewater. Staff are amazing + bonus masks aren't required or even worn by employees! Truly so grateful.

The service is awesome, and they have a variety of health products. Great people as well, and of…read morecourse great water. Highly recommend.

Avoid. Put me on an auto billing plan that wasn't supposed to change for a year. Two months in,…read moreauto charged me 30% more. Customer service line usually says we have "We have an unusually high number of calls, please try again later" and hangs up. Emails are not much better. Takes several days for a response. Finally reached someone in billing who clearly had no business anywhere near numbers. Received a partial refund. Gave up trying. Next month. Inexplicably charged for twice the amount of water but with only one delivery fee. So. Here we go again.

Absolutely terrible service. If they can't get water right, you could not trust them to actually…read moreoperate a phone or provide any good service. My very first water delivery got bumped, I received notice by text. Called the customer service number on the text, and the recording stated that they had too high a call volume to even be put on hold, then disconnected. Called another 800 number and spoke to a lady from another part of the country and she reported that due to a change in routing to make things more efficient, my deliver was bumped. I asked how that is more efficient and she said she didn't know. She said she would have someone else call me. No one called. I called back 12 hours later and spoke to a different lady. She said about the same thing. This time someone called back about 14 hours later and left a voicemail asking me to call her back before 12:30pm. I called at 12:18pm, she didn't answer. I left a message, no call back. I called 800 number again. Another nice lady stated she would give me two bottles of water free and have local office call me. I checked my account hours later, no credit. Never received a call. I've resorted to using a funnel to fill the spill proof top on the empty bottle. They are no longer spill proof once they have been used once because they are not designed to be filled again at the house. I suppose I'll have to get my own dispenser and lug bottles back from HEB.

Have been a customer for years, until this week. We were supposed to get a delivery on Monday…read more6/02/2025, and nothing showed all day. I called Customer service, and they stated that they would place us on priority delivery the next day 06/03/2025 and would not charge for delivery, due to the inconvenience. On 06/03/2025 delivery no shows, and cannot get through to customer service, via chat or phone, so I call on 06/04/2025. While on hold, I log into the website to see if there is any information there. On the website it states "We ran out of your ordered products, and ETA for delivery is now 06/05/2025". I stay on hold, as I now definitely need to speak with someone, and then I hear "Thank you for calling, please rate your representative and how they handled your issue". So I hung up and called back, and was on eternal hold again for 15-20 minutes, and the same thing happened. This went on until noon, when finally a representative answers, and asked how they can be of service? I said I wanted to cancel the account, and proceeded to tell him why. He then stated "This has been placed in escalation, and you'll have to talk with that department", and placed me on hold. After 10 minutes the phone clicked off. Water may be good but the customer service is non existent, if you can even reach anyone. Website has a chat feature, that is automated, and your not chatting with anyone but a computer. Would highly recommend NOT getting service through this company. For the price they charge for the product, and delivery, you can purchase a whole house water filter. Good luck with this one.

Drivers are fantastic and service is good. Do not apply to work there, the pay & benefits are…read morefantastic, but the company puts absolutely unrealistic expectations on the drivers. The mgmt. Wants drivers to perform all the duties of a full-time sales rep while performing the grueling, boot camp duties of delivering heavy product in the Texas heat!

Great work If your not happy they do it again till you are…read morehappy. The team is first rate

Recently I had an idea to have a group who works out outside go in on water bottles that are made…read moreto keep drinks cool no matter what. Of course with a large order it's important to have a way to tell who's bottle is who's. We decided to have the last names of everyone engraved on the bottles, and Warrens Engraving was the first to pop up near me. So close in fact it was right around the corner from my home!! I saw nothing but good feedback, and so I decided to give them a shot. They had just purchased a laser engraver that can engraved bottles and it seemed like the perfect opportunity for them to try out their new toys! I brought an extra bottle just Incase there was a mistake but they never needed it. The communication was great, and I was returned the order of 17 bottles within three business days!! I was very pleased with the customer service, prices, and speed/accuracy/quality of the product. I will be returning with my future needs, and would highly recommend Warrens Engraving!

We had an absolutely wonderful stay at this beautiful 2-bedroom, 2-bath vacation rental while…read morecelebrating my mom's and sister's birthdays, and it exceeded our expectations in every way. From the moment we arrived, the home felt thoughtfully curated, comfortable, and elevated--perfect for a special celebration and quality time together. The attention to detail really stood out. One of our favorite touches was the coffee setup--there were three different ways to make coffee: a French press, a percolator, and a traditional coffee pot. It felt indulgent and intentional, like staying somewhere that truly understands how important a great morning coffee can be. Sitting back and enjoying coffee together made our mornings feel slow, cozy, and special. The location was unbeatable. Being so close to the Silos made exploring Waco incredibly easy, and there were fantastic restaurants of every kind just minutes away. Whether we were heading out for the day or coming back to relax, the home was the perfect retreat--peaceful, stylish, and welcoming. This rental added so much joy and comfort to an already meaningful birthday celebration, and it's a place we'll always associate with beautiful memories. I highly recommend it to anyone visiting Waco, especially for a girls' trip, family celebration, or elevated getaway. We would absolutely stay here again! Also - the owner is so nice and helpful and quick to answer any questions! I highly recommend Green Door Lofts! I want to stay in all of the rooms!!!

I would highly recommend the green door loss or any stays while in Waco, Texas. They have great…read morerental spaces available and truly each one is decorated to the tea which makes great atmosphere for your stay. Also, they have private parking and they also have a pool that is private. The location is downtown Waco right next to some great food eateries. I truly would recommend this place. So the next time you're in town stop at the green door lofts.

Pretty terrible customer service. Their in person office has been closed since before Covid, so you…read morecannot go in and speak to anyone in person. You have to wait hours on hold to speak with a representative--when I first opened my account for my rental property, it took multiple phone calls for them to activate my online account and grant me access to it. I FINALLY got my online autopay set up in January, for me to receive a bill in the mail today saying that my account is overdue. They just switched their online platform, and I was not informed. I NEVER received an email warning me to change online payment platforms and reupload my payment information. Maybe they sent a letter to my property, but I never received it. Today I got an overdue bill in the mail because waco water shut down their old payment platform, and canceled my autopay enrollment. Very frustrating. A simple email could have made this so much easier. An open office with people to speak to would make this so much easier. It boggles my mind that schools are in person, but the city of waco water office is closed.

Sue Gomez with the City Of Waco Water loves to cut the water off on people when she says that she…read morewill work with you yea right that is bullshit because we or on low income and Sue said she would work with us and she came out and said that we had a water leak and it was the toilet that was not leaking it would do weird when you flushed it and Sue said the water bill was over a $1,000 dollars and she said she would work with us and we got the bill down to a little over $900 and Sue cut the water off on us again and comes out and says she is not going to turn the water back on for us and the bill was not around $900 when she cut it off it was a little over $700 and Sue said it was $900 when i have the water bills dated all the way back when we first got the water turned on when we moved into the house

They keep your deposit. My duplex was spotless. Crooked business and owner. All the reviews…read moreeverywhere speak volumes. Rude and dishonest.

If I could give a zero star I would. I lived in one of their duplexes for two years. When my lease…read morewas coming up I looked for a new place and found a house that better suited my needs. When it came to Harrell being cooperative with me or the new leasing company, it was awful. They were rude and short and would not help me with any documentation I needed for the new leasing company. Thank goodness the new company accepted screen shots. Now, on to the move out process with Harrell. I followed all move out instructions and requirements to the letter. I also got my carpets professionally cleaned and deep cleaned my unit and appliances over three days. Per my lease, I paid $1000 security deposit, $400 in pet deposits, and $65 for my garage remote... again per the lease, all refundable. I'm not the best at math, but that adds up to $1465.00. Knowing this, why did Harrell say that the deposit amount was $1315.00? That didn't add up. On top of that, they took $583.43 from the $1315.00 deposit. They cited $354.38 for painting and $91 for cleaning! I have never not gotten my full deposit back and couldn't believe what they took. They also cited things that were not accurate such as missing bulbs and a smoke alarm battery. All of my bulbs were working and none of my alarms were beeping when I left the unit. I don't even care about the little stuff though. I just can't get how they charged me for painting and cleaning. I will never use them for anything ever again.

The service we asked for was to replace the leather straps on a purse and he did an amazing job…read morebtw!! My grandma was so happy with the work and he did so much better than we imagined. He totally upgraded the purse, it looks beautiful. Also his price totally blew my mind! He charged me $30 for the service. Thank you so much! I definitely recommend this place!!

Mr. Geoff responded quickly and when I took our knife in to be polished and sharpened , it is one…read moreof the many talents he has . The work was completed on the date when he said. Glad to know he is in the area.