DANCO COMFORT SERVICES is an HVAC company that has superior customer service. They are prompt, efficient, professional, knowledgeable and very competitive with their estimates. It is a pleasure working with them from setting up a service call to the completion of the work. I canNOT think of another company I would prefer over DANCO Comfort Services. read more

Robert Pineda from Danco Comfort Services came out for a scheduled, routine maintenance call. It's a relief and very satisfying to know a company exists that employs competent, professional and pleasant people. Thank you Mr. Robert Pineda. Sincerely, Robert and Patty Decker Robinson, Tx read more

Danco - York A/C - Heating & Air Conditioning/HVAC Near Me - Waco, Texas

Would not recommend this company for installing a new Trane system. We had a complete system installed in 2021. Had Robert from Danco come out in June of 2022 to check system due to cooling issues. Said everything was working as it should. It never has. Today it's set on 69 it's 80 degrees in the house. We have to run portables to bring this down. This has been going on since installation. They sent a technician today. He found the problem. By the way his name was Austin and he was great. The return air was never sealed correctly and the unit has been sucking hot air from the garage since installation. Stan at Danco refuses to make it right. Most descent upstanding companies would have sent someone to fix the install issue but not Danco. We spent $14,000.00 with Danco and this is how they stand behind their work. Pretty pathetic if you ask me. Please spend your money elsewhere or you may end up regretting it later on. read more

Mr. Russell was very professional and friendly. He went above and beyond while he was in my store. Very knowledgeable and explained everything he was working on. read more

First off the technicians are super nice and professional, they truly are! HOWEVER the office staff and/or management are horrible! Anyone above the person that answers the phone refuses to talk to anyone about any concerns or issues you have. That is until they see a true experience review online. Then and only then is when Danco will finally have someone call you just to tell you that since you left a true experience review they will now no longer do your warranty work on a Trane heat pump unit that you purchased from them. We have had issues with this system since Danco installed it. The thermostat has to constantly be recalibrated because it won't read the correct temperature, it happens so often that we have to keep thermometers all around the house so we know when to manually run/stop the unit. Tech was here over 3 hours with our old thermostat on Friday the 17th and said he has no idea what the heck its doing and hasn't seen it before. So we paid $140 for a new thermostat (under warranty)... same result, but worse. Also after paying for several service calls with no error codes found, they then informed us that we had to pay them to update the system (still under warranty) because guess what, our system isn't current enough to show the error codes (it's less than 5 yrs old by the way). Why did I have to pay extra to update a new system you sold me so your techs can get the error code to fix it? Shouldn't updates to get codes be a part of the ongoing warranty?? We also had to pay hundreds of dollars to have "some" of the internals replaced in the outdoor unit because it actually caught on fire and burnt up. Notice I said "some" of the internals replaced, we had to argue just to get that done under warranty because no one wanted to accept responsibility. However we are being told by the multiple techs that have been here that they have never seen one catch fire, and are just perplexed by this one... great, but that doesn't really help our situation does it?! Through all of these troubles and thousands of dollars spent, not a single person from management ever bothered to reach out or even return our multiple requests to speak to them about the negative experiences we are having. Would they even care if our house had caught fire... guessing not. But as mentioned above, as soon as a Facebook post was made about all of this, they immediately call and say "since you posted a review we didn't like we are canceling your upcoming Friday the 21st service call (that was skipped Monday and Tuesday) and we are dropping you and your warranty work." Thanks Danco, all we wanted was for our AC that we paid for to work. Terrible management. Terrible experience. Not recommended. read more

I feel that Aaron O. is an asset to Danco Comfort Services--he checks all my boxes. Each time I have communicated with him over the phone or when he has visited my house (replacement HVAC units for the house & garage), he has provided me with essential technical information on a level that a layperson can easily understand; his knowledge in the field is impressive. He is thorough, friendly, relatable, and professional. Danco and their commitment to quality and customer satisfaction can't be beat! read more

Terrible service... Replaced a 15 year old unit with a new energy efficient unit. Spent over 15k to replace and was told it would cut energy bill in half. 2 years later of patiently working with management and providing2 years worth of energy bills showing increased usage due to AC. Always an excuse. They sold me a unit too large for my house and now my registers are molding due to too much airflow. Please avoid this company. read more

Danco - Mold from register even after sealing all cracks and leaks - Heating & Air Conditioning/HVAC Near Me - Waco, Texas

they use your electricity and your water for the services you are paying them for. They were at my house for over an hour at that. Asked for a discount and was clearly blown off. I would not call them ever again for any type of services. Service was for 4.25.24. read more

Very disappointed with this company. Called on a Monday morning for AC issues and said they try to come out that day but no guarantees. said if I made it for Tuesday they could assure me a technician between 10-2. No word by 2 so called. assured tech was wrapping up and I was next. going on 4 and no word- called again same answer. canceled appointment-what a waste of my day. you would think they would have had the courtesy at least give me an update or even an apology when I cancelled-no such thing. didn't care. read more

This company is a very professional and courteous. They answer their phone and work with you to get out to you ASAP. We had the pleasure of getting very nice and professional employee named DAVID KAMPFHENKEL . He was quick, knowledgeable and knew what he was doing. He let me know in simple terms what were the issues and costs.He did not try to sell but just gave me my options. I appreciated having such a gentlemen handle our issues . We liked him so much my wife gave him some fresh cookies she has just made. IST CLASS OPERATION AND GREAT STAFF -- GOOD JOB DAVID!!!!!!!!!!!!!! read more

Our HVAC stopped on the first 90* day of spring. I requested 3 quotes from different companies, and Danco responded the same day! Anthony asked us about our concerns and priorities, and also brought attention to details that we missed. He was friendly, courteous, and very professional. Timothy and Samuel removed our old units and installed the new ones, the next day. We underestimated how much it would cost, however, we were able to finance through them. This morning, we are very happy with the improvement we can feel in just one day...cool with a markedly lower humidity level... and we can't even hear the unit running outside the kitchen window! So far, their customer service is superior to anything we've experienced in the past few years. If they follow through with all the services discussed, it'll be well worth the money! read more

We couldn't believe that in the middle of summer out AC went out. But when we called and explained we had a newborn, they worked us into their already full schedule and had it working within 8 hours of us calling! Amazing customer service. read more

My technician David Kampfhenkel was very informative and provided numerous options to improve the efficiency of my unit. He provided only the ones that I approved. He was professional and courteous. He also did a great job teaching my about my AC unit. Thanks David! read more

Super courteous staff is very thorough and presented several options...I expected them to make a huge mess because previous ac people had -- not Danco..super clean - would recommend them to anyone read more

Monday signed up with Danco for a maintenance contract after neglecting my system for 3 years. Got an appointment for Wednesday. Mitchell, the technician got to the house at the start of the 2 hour window. Took care while working the in house (wore booties). Was very knowledgeable regarding his job. First problem was mold build-up in the air handler and on the heater strips (explained to burning smell and smoke when we turned on the heat). Recommended a UV light to prevent recurrence, and I had him install it. Next he pointed out that the original installation did not have a safety float switch nor a drain blow-out valve (Haught originally installed the system when the house was built - I have never been happy with the installation) - had those installed. I also added surge protectors since we have lost other electronics due to lightning. All work, including the maintenance check-up took about 4 hours, was very pleased with the work and Technicians attitude and rapport. I recommend Danco for HVAC service. read more

I had an issue with my a/c and DANCO was able to send someone out on the same day to look at it. Carl was very knowledgeable and helpful! He solved the issue and instructed me in some very useful information about my a/c system and its functions. I would definitely recommend them. read more

When my AC broke, it was so miserable inside my home. Danco made sure to work around my crazy schedule to come the same day I called, and the repairman was able to fix the problem quickly. He was also able to show me and explain to me what happened and steps I can take to prevent it from happening again in the future. I definitely recommend Danco services! read more

Bryce came out to our house late on a sunday evening and help us resolve a drainage issue with our old AC. He was very professional and courteous throughout the appointment and went above and beyond to make sure our AC was working properly. Before he left he mentioned that Trane was running a credit promo. The next day we decided to schedule a free in home estimate. Anthony came out the very next day and we bought a new trans unit. We could not have asked for a better experience. read more