This company installed a brand new system in our house less than 3 years ago due to our old one continuing to have issues. We have been having issues with the new system since about a year after he installed it. Unfortunately, he had moved away and would not return any of our calls. I left a review at that time and he reached out, explaining he had moved away. After having had a number of companies out to fix this new system which stops working every few months, we finally found a great company who explained all of the issues we have had are a result of this system not being installed properly. We tried reaching out to speak with Caleb about this, of course he did not return our call so I am left to leave yet another review. We trusted him at the time. We are out so much money because he didn't install it correctly, and it's very disappointing to say the least. read more

Caleb and his associate were very informative and fixed my heating problem while answering all my questions. Due to the massive winter storm, the original appointment was (appropriately) cancelled due to safety. However, they reached out promptly and rescheduled the appointment during the weekend. read more

Petter Built Heating and Cooling - Business magnet - Heating & Air Conditioning/HVAC Near Me - West, Texas

Picked Petter Built based on the ratings. Had a leak coming from my AC, through the ceiling, and into the first floor. Came out and cleaned the drains. Next day it started leaking again which was Friday. He said he'd come out on Monday to look at it. I took it apart myself and found water sitting in the air duct below the AC and I used a shop vac to get it out and it halfway filled it up, so it was 2 1/2 gallons that was overlooked. I pressed him to come out Saturday to look at it and then he admitted he was out of town. I had to put large bowls under there to catch the leaking while I waited for Monday. The real problem ended up being dirty coils which he cleaned for an additional charge. read more

I used them for the first time. Very impressed with Kaleb's professionalism, timeliness, and communication. I'll use Petter Built again.

This company is all I could have wanted/needed. Knowledgeable and nice. They looked at the whole HVAC system. We've now hired them to come in for the twice a year maintenance. read more

This is an updated review. Caleb and his colleague still get six stars in my book. These guys are awesome and really know their stuff. Our coil went out on our HVAC. It's still under warranty, but because of supply chain issues, it wasn't available. Even though Caleb didn't install the system, he filed a warranty claim for us, and then followed up with the company on a weekly basis until the coil came in. He also came out twice while we were waiting on the part for a temporary fix (it was still in the 90s, yikes!). I can't say enough positive things about Petter Built! read more

During a recent cold spell (December 2020), my furnace decided it was going to be difficult and not stay on. The inside of the house got down to 62*. After another company flaked on a service call, I decided to try Petter Built Heating and Cooling and was glad I did! I received a quick response and they were out early the next morning. They were courteous and thorough while explaining what the issue was. Needless to say, I was impressed with the entire experience with them and we will be using them for our HVAC needs going forward. read more

I've dealt with a few different HVAC repair companies over the last three years unfortunately and all have been fairly good to really good service so far. But this was the first time I reached out to Petter Built (Caleb) because one of my zones wasn't blowing hot air. I'd admit, I wasn't expecting the fast response from the time I spoke with Caleb to arrive and take care of my heating issues. What I found more resourceful and top-notch service was Caleb took the time before arriving to talk to me and run me through a walkthrough on what the problem could be which made me feel he really cares about taking care of his customers and it shows! In the end, everything was taken care of and would highly recommend Petter Built Heating and Cooling to anyone. read more

My A/C decided to go down in one of the hottest summers in Texas. I contacted Petter Built A/C and Heating, and they responded right away. Caleb and his crew came in and diagnosed the issue right away and fixed the problem with in an hour. Caleb and his crew were very friendly and professional. I will definitely contact them again if another A/C issue arises, and I would recommend them to anyone! read more

The AC went off last night I emailed Petter. He came over this morning and fixed the AC in 20 minutes. No gimmicks. No hidden charges. No sales tactics. Only straight talk and excellent customer care. read more

These guys are the best. I originally requested a quote to replace the a/c ducting in my home. Kaleb came out, gave me a quote, and explained the different options available. I then asked them to go ahead and come out and do the repair. They did a great job. You can't get any better than these guys. Reasonable and LOCAL and I feel confident with their work. Should the need arise, I WILL DEFINITELY use them again. You can tell them that Jerry and Joanne recommended them highly. Jerry Temple Georgetown, TX read more

I recently had Petter Built come out to take a look at a random assortment of concerns I had with my cooling and heating systems. They took the time to really look at and evaluate the issues and explain to me what the fixes would be, as well as give me an overall idea of the status and health of my unit! They also did a clean up of the inside and outside parts of my HVAC system while they were here and I could tell they did a very thorough job. These guys were on time, pleasant to work with, and reasonably priced - definitely recommend them! read more

I feel that this review is overdue. I had the pleasure of working with Petter Built Heating and Cooling in May of this year. My wife and I were thinking of installing two mini split systems, one in our MBR and in an upstairs bedroom. I had four companies come out to give us a quote. All four showed up over the course of 3 days to look over the job, first company that came out never bothered to send me a quote ( even with repeated calls and texts). Second company came and quoted but their electrician never came out so I couldn't get a complete bid. Petter and another company came out and both got quotes to me within 24 hours. Both could do the ac and electrical and they were approximately the same cost. The difference was this. Mr. Petter told me that I had a cheaper alternative for the upstairs BR. They could install a blower fan , that while wouldn't cool the room AS GOOD as a separate unit it would lower the temperature significantly. He was the only one that even mentioned this option. We decided to go with Mr Petter. He got with us on their schedule for the following week. He told us that the job would take approximately 2-3 days. He made a confirmation call the Friday before the job was to start and the evening before he was due. He and his father were early both days and he did just what he said he was going to do. The install is bang on and integrates perfectly with the house ( even the conduit cover matches perfectly). When we had an issue with the blower a couple of days later he was right over and corrected the problem. The thing that I have appreciated most about working with Caleb was how he did what he said he would do with us. Customer service seems like a foreign concept to a lot of companies but not to Petter Built Heating and Cooling. His company will now be handling all of our ac/ heating issues and I would recommend him to anyone that wants a local small business that follows through. Thanks once again Caleb and his father! read more

Great honest A.C Company. Went above and beyond to repair our A.C Highly Recommend!! A++++++

I highly recommend Petter Built Heating and Cooling as your "go-to" repair or replacement service. On 6/15/21they did a complete replacement of my 2-1/2 ton and 3-1/2 ton Carrier cooling systems for my two-story home. On that day at the end of the job as I was paying the invoice, I mentioned to them that this was the best money that I have spent to maintain my home since it was first built 14 years ago. I could already tell the difference. Here are the reasons why I am so adamant about my satisfaction with and endorsement of Petter Built. They are a locally-owned small business that competes very aggressively with larger businesses. Before I selected theirs from other offers to do this major project, they came to my house and spent a lot of their time carefully listening to my situation and helping me to understand what I needed. They examined all of my existing equipment and assessed the structure of my home to help me determine the precise size and efficiency of units that I needed. They spent a lot of time going over all of this at my home without any charge and without any concern for the value of their time away from other paying customers. Then later that day, they took the information and notes they had gathered about my systems and desires and consulted with experts from the manufacturers to select the optimum system that would fit the needs of my home. They gave me a quote that evening that I thought was phenomenal for the replacement. In short, they fought for my business and won my confidence before I even committed to spend a dime with them. From the beginning they demonstrated a sincere desire to do what was best to help me. When the day came for the installation, their efforts in doing the replacement and their attention to details only further solidified my satisfaction with them as my company to trust. They went above and beyond pointing out to me all areas where this job could be done right and in a way that would provide a stable and safe system with satisfaction for me for many years to come. The best part of all was that they never tried to up- or over-sell me to get me to add more to their already phenomenal quote. If their motivation was to win a long-term customer, they were highly successful. On this, the day after my installation, with temperatures outside at 95 degrees before the heat index, my home AC system is humming along keeping two stories comfortable like it hasn't done since it was first built. And one last thing... did I forget to mention that I am a highly satisfied customer? They are a company that you can trust and I highly recommend them to anyone needing service, replacement or installation. read more

TDC ac/heating installed a $35.00 thermostat that was a piece of junk and did not work. I bought a Honeywell thermostat on Amazon and hired Petter Built AC/Heating to install our Honeywell thermostat. They were punctual. They worked quickly and efficiently and were gone in 40 minutes. Live my new Honeywell thermostat. read more

Our AC stopped cooling (again) and since it started to give us costly trouble every year, we decided to replace it. We could keep the house at tolerable temperature, so did not call it an emergency. Reached out to 7 contractors, got some sort of quote from 5 but only 3 came out to check the site. Sure, it is Texas summer and all HVAC pro is busy but Caleb was always responsive and kept answering all my questions over the course of a week (believe me, I had a lot). He politely explained the different options and did not try to trick me into expensive upgrades. He gave us a very reasonable quote and once we agreed, he scheduled us for the following week. On The day, they showed up on time and finished the job by the end of the day. When finished, he walked me thru everything I needed to know and left the site cleaner then it was before. :) I'm impressed and glad that we chose Petter Build. read more

A blistering summer and company on the way for the weekend- it's not the time for air conditioning to konk out. we're so happy that Caleb has made the move back into the West area, even happier that he was available. Within a couple of hours we were up and running again, and learned how to prevent this from happening again. read more

I called them, needing help with my A/C. It was continually shutting down on me. The guys took time to walk me step by step how to fix it- and even spoke to my husband for about 45 mins. After finally realizing it was not going to work - they came out and fixed the ac - and have been so incredibly kind and prompt. Once you use Petter Built you won't want to look for any one else to care for your AC needs. These guys are down to earth and ready to help! They do not over charge even on those hot Texas summer days. read more

My HVAC unit needed to be recharged with refrigerant. I asked for bids from several local businesses, Petter was easily the most reasonable. He showed up promptly, fixed another minor issue with the unit, did the job, and even gave me a reasonable estimate for a future HVAC job. Real happy to work with him. R. Kar Cedar Park, Tx read more

They are the best HVAC Company in Georgetown, hands down. I've had several companies, so I would know. They are quick too! I called 6 companies not one answered their phone or could come the same day. I got lucky I found Petter Built on a Friday late afternoon. They came quickly on Friday and fixed a fuse. The next time I needed a repair, I called around for prices to fix my AC motor. They were the best price. So not only are they quick, they are the best price!! I would recommend them to all my family and friends! read more

Caleb and his father came to my house today for a check up in my system. They arrived at the agreed time and are such a nice and professional crew. They performed a thorough check on my heating and cooling system and provided me with information along the way. They did a great job at keeping everything nice and clean. I already have them scheduled for my next check up. Thank you guys! read more

Too bad that 5 stars is the limit with this guy. Caleb came in, analyzed the problem, and fixed it. He explained to me what was happening and even fixed the unit where I could maintain it so the problem wouldn't happened again! All for a reasonable price! I highly recommend Caleb and will call him the next time I need air conditioner service! read more

Great service, knowledge, pleasant, ....we are beyond pleased with Petter Built I recommend them without reservation

USE PETTER BUILT!! Our home inspection came back with a note that the AC unit was "very dirty." We had Petter Built come out and they were efficient and very honest. They told us our unit is in perfect condition! Nonetheless, we were happy to have it serviced and given the added piece of mind. If we have future AC and furnace needs, we will be reaching out! read more

Fan blower motor went out Saturday morning. Called Caleb. He was here within two hours. Diagnosed the problem and located a replacement motor locally. Installed it and had my unit running by noon. Quick and reliable service at a good price. Highly recommend. read more

Caleb was so great to work with. He went above and beyond to install my new A/C. Unfortunately, he had to completely remove my attic door to remove the old system then reinstall it. He stayed very late to get job done! I got a great price and truly great customer service. I highly recommend this company. Thank you, Caleb! read more

Prompt response, on time and honest work. Went the extra mile and did some free work during checkup.

Extremely happy with the level of service these guys provided. I woke up this morning to a leak coming through my laundry room ceiling. Turned out to be my upstairs A/C unit. I found these guys through Yelp and called them up. They responded immediately and were able to schedule an appointment for just a couple hours later. They arrived on time and were very professional and courteous. It was determined that my drain line got clogged up which caused the drain pan to overflow. They got rid of the clog, cleared the pan and the pipe, and checked to make sure the rest of the system was in working order. What's best is that their price for service was very reasonable as well and I felt that I got what I paid for. I'm so pleased with the quality of work and customer service that I've opted to sign up for their annual A/C maintenance plan so I can have the peace of mind that this won't happen again. Easiest review I've ever written for a service provider! read more

The Heating and air went out because well because it's hot and that's what they do lol. I called a few places And everyone was busy or didn't answer or call back. After a few days of that I asked a friend who recommend I try this business. Called and got a real live person and even better he said he could be there shortly. Unfortunately I can't remember his name I think it was Caleb. I'm not sure. In no time he and his dad came and he was able to fix the unit very quickly. Turned out the motor was burned out and a new one was needed. I am mechanically inclined and he showed me what was wrong and needed fixing and I could tell he wasn't upselling me like I had been warned about with other places on Yelp reviews. He got the part and had everything in working order the same day. The unit still wasn't cooling the house tho and he said it might need complete replacing which would be very expensive. Now some places might have pushed for me to change it right away and made a big sale but instead he suggested we wait 24 hours and see. Sometimes when a unit hasn't been used in a while it takes time for it to actually get things cool he said. I appreciated that he was honest about it and didn't try to rip me off or upsell me on anything. All in all I'm very happy with this business and his professionalism and honesty. If you have an AC issue I suggest you call them. read more

Reached out late Friday night when we realized our heater wasn't working properly. They were able to come out the following day (on a Saturday, with no weekend fee!) to assess the problem. Unfortunately, the issue was more complicated and an additional part was needed so the team came back first thing Monday morning after they picked up the part. The team was super courteous and truly did their due diligence to make sure our issue was solved and we wouldn't have future problems. They also offered some tips on HVAC upkeep. Truly top of the line service and we will ONLY be using this company moving forward. HIRE THEM!!! read more

My heater quit working overnight. Reached out to this company 1st thing in the morning. Received a timely call back with them showing up just a very short time afterward. They were able to get my heat restored fairly quickly. I was pretty sure that my heater had not been working to capacity for some time and they discovered that one of my heat strips was out. They ordered the part and were back promptly the next morning to get my unit back to 100%. Very pleased with overall experience and certainly will use them again in the future. If you like dealing with a small company and dealing directly with the owner, you will not be disappointed with Petter Built Heating and Cooling read more

When one of our AC units went out on us this summer we decided to contact Petter Built based on positive reviews we were seeing about them and the fact that it was a local, family-owned business. In my personal experience, I find that these types of businesses tend to take greater pride in their work and focus more on their customers than larger ones. I reached out to them and Caleb came out and quickly identified the problem. We discussed options and ultimately decided to replace the whole system. It was something we had been thinking about for a while and this sealed the deal. The quote we received was right in the range we were expecting and we decided to go for it. The day of the install came and everything went smoothly. Their skill and experience really came through in their work and we are so so grateful to have AC again! We will definitely be using Petter Built for a new project we have coming up to have a mini-split system installed and for any HVAC needs in the future. read more

Woke up one night to find the house hot and stuffy. The fan was blowing, but was only blowing warm air. We discovered that the outside unit was only buzzing or humming, but not operating. Husband called these folks the next morning. The phone call was answered immediately, and he was told that they were not far away and would be here to take a look in 30 minutes. Sure enough, Caleb and his co-worker were here, actually in a bit less than 30 minutes, and were able to immediately determine the problem and repair our outside condensing unit. Total time from making the call to completion of the repair was less than 90 minutes. This was our first time to use these folks, but they were very fast, very pleasant and friendly, extremely knowledgeable and, above all, honest. They repaired our issue at a very reasonable charge. Our system is a little older, and my husband warned that we'd probably have to listen to a high pressure pitch about the system being old and needing replacement. There was absolutely none of that at all. In fact, we were complimented on the system brand. Petter Built will be our go-to guys for any future HVAC repairs or needs. I recommend them highly. read more