I brought in my $2000 watch to have the button fixed, and for that specific repair, they did an…read moreexcellent job at a reasonable price. However, shortly after, the bezel began popping up. Between the watch and the bezel is a red gasket designed to keep water out, and I suspect that when the bezel was removed to fix the button, it became misaligned, preventing it from closing properly. I returned twice for this, but it seems they kept using the same technique, a cheap pressing tool, possibly crushing the gasket further each time, resulting in the bezel popping up again. On my fourth visit, I could still see the red gasket, so I asked them to fix it one more time. The technician, a heavy set Hispanic gentlemen, told me that's how it was supposed to be (which is clearly a lie). I left the watch with them this time so they could properly assess and fix the gasket. I'll update this review if they can finally resolve the issue and put this nightmare behind me.

For years we would bring all our jewelry for fixing or simply replacing watch batteries. They used…read moreto give grate service. It seems that recently they give crappy service but most importantly they became so outrageously expensive. I found a jewelry store on the second floor WATCH SOLUTIONS near Dicks. WATCH SOLUTIONS by far has way better quality, price and give excellent service by far way better than fix it. I no longer will do business at fix it. They become outrageously expensive they give horrible service! Go to WATCH SOLUTIONS they fix well and buy with excellent customer service!

Excellent experience with Safa Jewelers on my recent Hamilton watch purchase. The staff was…read moreknowledgeable, professional, and made the entire process smooth and enjoyable. I'm extremely satisfied with my new watch and would definitely recommend Safa Jewelers to anyone looking for quality timepieces and great customer service. - Robert J.

Came in to get two of my watches resized, they were fair on pricing and quick. Jack was very kind…read moreand welcoming. Thanks guys for the help, I will be back!

I got my wedding and engagement rings resized significantly smaller and soldered together. The…read moreresult is BEAUTIFUL. $340 total, my rings are rose gold, lab created pink sapphire and diamonds. Also, they polished them beautifully and I can come back whenever I need to get them cleaned.

I want to start by saying my wife had high hopes for this place based on the reviews. There is a…read morepossibility that the company itself is still good, but unfortunately one employee completely ruined the experience for us. My wife was gifted older jewelry from her grandmother and wanted to have it appraised and possibly resized -- approximately 25 items. She booked the appointment online and was never informed of any appraisal or handling fees. When my wife, her cousin, and I arrived, we received no warm welcome whatsoever. We were about 15 minutes late due to being new to the area and accidentally going to the wrong location, and we apologized immediately. From that moment on, the older brunette woman who assisted us was rude and dismissive. There was no small talk, responses were short and snippy, and the overall customer service was very poor. When my wife asked for an estimate to sell some items and have a bracelet repaired and cleaned, the employee scoffed and said, "Just so you know, this is exactly why I asked how many items you had -- because we charge a fee." I explained that this fee should have been mentioned upfront or charged when the appointment was booked online. I also expressed that she had been rude since we walked in and made us feel completely unwelcome. Management may want to address customer service expectations with this employee. We had every intention of doing business here, but her attitude alone made us decide otherwise.

We purchased a ring from another jeweler up north and needed a temporary downsizing and they gave…read moreus a band guard for temporary sizing for FREE! Regardless of the actual part being cheap they took the time to give us options for sizing and were very professional.

My wife and I took her wedding ring to Alexander's Jewelers to be soldered after being referred…read morethere by another trusted jeweler. Because of the importance of the piece, we expected the work to be completed to a professional standard. When I picked up the ring, it was clear the soldering work was not done properly. The finish was rough and did not reflect quality craftsmanship. She returned to the store to address the issue directly. Explained her concerns and showed the problem areas. She was told the work looked "fine" and were offered a redo of the solder. At that point, she declined further work because we no longer had confidence that the issue would be corrected properly. She also sought a second opinion from another jeweler who advised against having it repaired there again. They also said we should get our money back since we weren't happy with the service. Alexander's only offered to redo even though I'd cost the same amount if not more to redo it. No refund no store credit. Would recommend taking your jewelry elsewhere.

I would like to start off by saying that as soon as I walked in I was greeted by a couple of…read moreemployees that were very nice. I came in to get my watch fixed and was helped by Leah Finn. She was so good at what she does and we had a nice conversation while my watch was getting fixed. Everyone in the store was polite and very professional!!! What a great experience! I would recommend this store for all your jewelry and repairs if needed. It was my first time in the store and now they gained another customer! Thank you, Ted Sawyer

Unfulfilled Promises and Missed Opportunities…read more As a Yelper, I strive to give local businesses every opportunity to shine, especially those with a boutique charm and a promise of personal service. Unfortunately, after three visits to LA Masters of Fine Jewelers in Temecula, I'm left disheartened by a sharp contrast in experience and a lack of basic follow-through. My first visit was lovely. I stopped in out of curiosity, was greeted warmly, and enjoyed browsing their jewelry. No pressure, just genuine enthusiasm and hospitality. It left a positive impression and made me bookmark them for the future. Fast forward to my second visit, now newly engaged and eager to support a local jeweler with a custom wedding band for my fiancé. Again, I was welcomed kindly and talked through the customization process in detail. I was advised to return with my fiancé to confirm sizing, metal, and width. Everything felt thoughtful and promising. However, my third visit, which should've been the most exciting and collaborative, was a disappointment. While we were initially greeted pleasantly, the energy shifted abruptly when I mentioned having spoken with a different associate the day prior. The associate assisting us redirected us to the register and openly discussed passing the commission to the original associate, in front of us. The handoff was awkward and impersonal. Despite that, we provided all the necessary details for our custom ring: sizing, specs, and inspiration images. We were told we'd receive our CAD drawing within 4 days (by 7/23) to review before moving forward. It has now been 12 days, and we've heard nothing. No call. No email. No CAD drawing. No follow-up of any kind. The irony? That very same day, we visited another local jeweler who, unprompted, expressed surprise that LA Masters was still in business due to their history of poor follow-through. At the time, I dismissed that as unprofessional gossip, but sadly, I experienced exactly what she described. We were genuinely ready to move forward with a purchase. But the lack of professionalism, accountability, and basic courtesy speaks volumes. I won't chase a business to give them my money, especially for something as sentimental and significant as a wedding ring. I wanted to support you, LA Masters. But you made it clear I'm better off going elsewhere.

Excellent service and fast, I have taken many pieces of jewelry here for repairs and they always do…read morea great job for a great price.

Naomi was so helpful. She explained everything and was really fast. Great place to buy or sell.read more

Wanted to go in and see used jewelry to purchase nothing in the cases. Owner would just go to the…read moreback and pull out one piece at a time. No thank you don't waste your time ..

I came into this shop today and met a very kind guy Alfy I…read morewas looking for a beautiful turquoise bracelet, and I found 3 I am now sure that God sent me here, to receive a message from him, through Alfy, that things are going to be okay in my life!‍ Thank you Alfy

Purchased a new watch and it was delivered to Jared The Galleria of Jewelry in Temecula. Totally…read moreglamorous environment, with very attentive staff that heighten the shopping experience by making you feel comfortable and special. The jewelers presented my purchase, sized the band to my wrist, sent me on my way with item beautifully packaged in a signature bag. Highly recommend for a jewelry purchase. Special thank you for Hasmine

This place is absolutely amazing!! I am not sure what's up with all these bad reviews on here but…read morethey really took care of us here. I got my engagement ring on Friday and it was a size 5 and brought it back today (Monday) and need it a size 4.5. They brought me right in and I get it back tonight!! I am so beyond happy and thankful for this company and the girls who work here! Sandra, jaela, and Kenzie I appreciate you all! such a great experience

store #2420 ! I came into the store yesterday night and was greeted by a store employee Eric…read moreGarcia. He was extremely nice friendly and very helpful, took his time explaining all my options I had. I was pleased with the service and recommend this store. thank you Eric !

November 2018 My wife and I went in just to look at some…read morerings to upgrade her wedding set. When we got married we didn't have alot of money. So her wedding set was CZ which she was fine with. Anyways the manager Brittany was the one who was helping us out. We didn't plan on buying anything... because I didn't think I would be able to afford it, bad credit. But she helped us out alot and walked out with a diamond wedding set for the wife. February 2019 We went in to double check my ring size cause my wife wanted to upgrade my wedding band. Well Brittany happened to be there again and helped us again. Walked out with a new wedding band for myself. Brittany was amazing. She's the reason I plan on doing business with them in the future if in of any jewelry.

Based on other reviews, I visited to browse, and their inventory is impressive. The staff are…read morefriendly, customer-service oriented, and professional, which are important to me. I will return to further inspect their merchandise for a possible purchase.

First, the positive...I went here to buy a pair of earrings I saw online. Saleslady was very…read morepatient and helpful! I ended up buying something different than what I originally wanted. Very happy with my earrings! Now the not so positive, another sale lady offered to clean my jewelry. She took several of my pieces including my 3 carat diamond ring. She came back with the ring and said she couldn't clean it because it had a loose diamond in the setting, but she could send it out to be serviced. I said I would take it back where I purchased it. I went to two other jewelers and had the ring checked. Neither of them found anything loose. Was she just trying to get me to pay for a service I didn't need? I left feeling very uneasy about the process. Happy with my purchase, but very uneasy about the offer to service an expensive ring that didn't need serviced.