0 Stars - what the heck...
We recently moved and Waste Management is apparently our garbage/recycle/yard waste service provider. I called them in March to start the service in May and to have the new bins delivered - all went well until the first scheduled pick up.
Bin pick ups are every Thursday with Recycle being every other Thursday. I leave the bins out on Wednesday evening for Thursday morning pick up - on the first pick up, yard waste is picked up but the garbage is missed. I do the chat feature online and they told me that 'your garbage bin was not out, so it was not picked up.' I let them know that it was put out...they offered to do a missed pick up and said the garage would be picked up within 24-48hrs.
It is now July 7th, 2026 and every single week for the last 9 weeks either the garbage or recycle is *not* picked up. Every single week for the last 9 weeks i call and let them know that it was missed, ask if this is normal service, ask if my address was not added to their servicing schedule, ask why it was missed, and every time they say 'so sorry, we will make sure they get picked up.' Completely blown away by how horrible this service has been from the start.
I dont even want to go to the Waste Management golf tournament in Scottsdale anymore!
Still waiting on a supervisor to call me back and it has been 4 business days since i asked to speak with one...losing my mind. Not to mention i have to pay them for not picking up the bins! read more