Victoria had a great positive outlook on her job. She showed great dedication, and performed her duties without any hassles. I appreciate Victoria for her time and encouraging positive vibe. Thank you for doing this job with confidence and commitment. -Jordan from new horizons read more

0 stars if I could give it. Ever since the City of Redmond switched to Recology, waste service has been a complete disaster. Our garbage bin went missing after a scheduled weekly pickup, and despite calling, following up, and escalating every single day for the past 3 weeks, we still do not have a replacement bin. What's even more frustrating is that customer service keeps promising "it will be delivered tomorrow" -- over and over again -- with nothing actually happening. We've now spent weeks without proper garbage service because of their failure to resolve a basic issue. read more

When we signed up in early May, Recology delivered the wrong size bin. Since then, we have called over 20 times--at least once a week--and had the issue "escalated" to supervisors more than 10 times. It has been nearly three months, and they still haven't replaced it with the correct bin. Exhausted all options to get this resolved locally, so leaving this review is my last resort. Absolutely ridiculous service for Mercer Island residents. read more

I called Recology in early June to get a larger garbage can. The first person came two weeks after the call and tried to pick up my garbage can leaving me without a garbage can for a week. The next week no one came to swap out the can. Two week after that, I finally was able to speak to a customer service supervisor, and was given permission to remove the insert from my existing can. I asked to speak to a supervisor on multiple occasions and they finally called me and skipped through to voice mail. Recology needs to review their customer service procedures as they are lacking in response and escalation paths. read more

ZERO STARS. We moved into our new place at the end of last month. We called to set up service with them 2 weeks prior. We're currently 2.5 weeks into the month (over a month since we set up service) and still no bins. They keep saying "sorry, they are scheduled to be delivered next week." They are still not here. I have had this issue "escalated" 3 times and each time a supervisor or manager is supposed to call me back. Not one call. I'm going to have to report them to the city. I don't know what to do at this point. read more

Unresponsive to multiple calls, office is closed to in person visits, i have been promised over the course of a month that my damaged can will be picked up and I will be provided a new one.I have so much recycling and it never gets picked up.Despite following their instructions, and it is so frustrating. I am a senior and dragging the can up to the top of the street to have it. Not be picked up when they promise to come, is so frustrating. Then, everyone throws their dog, poop and other things. In it, what is a girl to do? read more

If I could have a different garbage service, I would completely cancel RECOLOGY CLEANSCAPES!!!! They are very rude and act as if they are better than the Customers. A heads up, DO NOT store your payment information in your account, they take that as you want AUTO PAY even tho you don't and they take the payment out before it's even due. I paid my account which the bill was $209.00 and 1 month later they took another $209.00 out of my checking!!!! To me, that is THEFT!!!! I do not know one single company who would even take an Auto Pay before the bill is actually due and again.....I NEVER SIGNED UP FOR AUTO PAY!!!! Now I have to go thru my Bank to try and get my $209.00 back!!! read more

My recycling got jammed in the bin, the truck didn't notice, and set my full bin back down and drove away. I contacted customer service to request they come back and pick up my recycling, they replied that they had already collected my recycling. I explained that it must have been jammed, because my bin was still full. They sent a photo of the truck lifting my bin, and repeated that my recycling had been collected. So, essentially calling me a liar. read more

They tell you that you can just call for large item pickups and that"fees apply" yet they neglect to mention the "fee" to pickup an office chair is an additional 35% of your regular bill (more than one month of service for a chair). When Recology first came to Burien, they were such a refreshing improvement from our previous collection service, but that changed drastically and are now even more greedy, unreliable, and rude. Can I take my one review star back? How is this not a monopoly when we have no other alternatives than to haul our trash ourselves? read more

I had arranged a large item pickup for 7/24. I was told to have the item on the curb by 7 AM. This was done even though I am disabled on crutches. The item was not picked up. When I called, they said they had rescheduled me for next Wednesday 7/30. I was never told and have no way of moving the item back up my driveway and it is against covenants to leave it at the curb. I was told hours ago that a supervisor would contact me. Never got a call. I was told that Thursday was the only day they do bulky item pickups, which apparently isn't true. Also, I was instructed that I had to give one day notice if I needed to cancel or reschedule. This rule does not apply to them, obviously. read more

Moved to my home two weeks ago. Missed recycle pickup on the first week. I called in the next day and they said they'll do a courtesy pickup the following day. I've called every day since and the recycle is still sitting on the street waiting for pickup. I miss Republic Services!! Oh, and they delivered the wrong size bins. I ordered 32gal and they accidentally sent 24gal. read more

Really dissatisfied with their customer service. If they miss a pickup they automatically assume you're at fault as they claim the driver said you didn't put a bin out there read more

I'd give zero stars if I could. I've lived in the city of Seatac for 25 years, and we thought we were doing good to switch from Waste Management to Recology. Over the years, the service has gone downhill to the point of discouraging. My neighborhood still has big yards, so lots of yard waste certain time of year. Since our yard waste gets picked up only every other week, the original agreement was that we could add an additional bin or bags at no charge. Now, however, everything is an additional charge. Fine, but at least pick the waste up. Oh, they won't do that unless you give pre-notification. Recology "customer service" always has been lacking. Don't bother to leave a message with their answering service after hours - they won't respond. Sadly in this area, the garbage service has been carved into territories, an offshoot from the old mob-owned garbage company days, so we have no choice. The corporations know that and our local governments abet. read more

1-Star Review: Terrible Communication, Zero Accountability I moved into my new home in October 2024 after leaving my previous address in July. Since then, I've been making regular payments through the online portal--which continued to show a zero balance. I made my last payment in February 2025, unaware that anything was wrong. Fast forward to March, and suddenly my trash stops getting picked up. I call in, assuming it's a glitch, only to be told I have a $650 past due balance--on an account I didn't even know existed. Apparently, they created a new account for my new address, but never linked it to my portal or notified me. So for months, I've been faithfully paying, just on the wrong account--through no fault of my own. When I asked for an extension until April 15th to straighten things out, I was told flat-out "no". I explained that I have a wife and three small children, and we can't just go without trash service for a month. Still, no help, no flexibility, no accountability. I requested a call from a supervisor on March 26th--never got one. I called back two days later, and still, no manager, no resolution. Just a repeat of the same script: "We can't help you." Let's be clear--I've been consistently paying. The failure here was on their end, for not updating my account info or even communicating that a new account existed. Now I'm left without service, being treated like a delinquent customer, and talked to with rudeness and disrespect by several reps. It's incredibly frustrating that we don't have a choice in providers--because if I could, I'd leave this company today. I'm seriously considering getting a trailer and hauling my own trash for $35/month, which includes 300lbs of dump allowance, free recycling, and cheaper yard waste pickup. This company clearly does not value its customers. They treat honest, paying families like we're disposable. If I could sign a petition or help push for competition in our area, I'd be the first in line. Do better. read more

Called to start service and have cans delivered. They failed to deliver cans 4 different times, all the while trash is piling up in my house while I wait on them. Finally had to take trash to the dump myself because they were too incompetent even to get my service started. How inept do you have to be as a business leader to let bad communication protocols and total lack of service like this continue? read more

I cannot overstate how useless and terrible this company is. They service the building I work in. They just arbitrarily don't show up to pick up the trash. They have missed three pickups in a row at the building. We are now swimming in trash. Absolutely unbelievable. Utterly, horribly, useless company. read more

Recology is one of the worst companies I have done business with. They miss trash pickup for our commercial property multiple times a week, I call to notify them, they say there are no notes so they have no idea why. They have not once notified us of any changes to their schedule for our property. Over a dozen times they have said they would come back same day and not once have. Horrible company, horrible drivers, horrible customer service. read more

Horrible service. They dont let you know beforehand when they change pickup times, they wont provide any recycle pickup and still charge full price, if they refuse to provide service one week they still charge you full price for nothing.... Really horrible company that treats its costumers like crap. read more

I'm having the same poor service. Trash strewn around the sidewalk and street after pickups. Recology missed our Tuesday trash pickup. Called every day since then. Long hold times then told they'd be out to take care of it. It's now Friday and they're still a no show. I've call them 4 times, and have been given the same runaround. A real downgrade! read more

Their customer service seems nice and friendly but nothing gets done. Multiple missed pickups, on average twice a month. They also never show up on time. We had a compactor that would get a missed pickup and the only way we can tell was that it was unable to compact which ended up breaking the compactor. The month of June 2022 alone, there were four missed pickups which were rescheduled, two of those rescheduled pick-ups never showed. We've had to demand service for scheduled days that they don't show. They simply suck. I would rather pay more for waste management or republic. read more

Recology Cleanscapes - Inability to pick up on the scheduled day and time leads to overflows which they then won't pick up. - Recycling Center Near Me - Seattle, Washington

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I have paid for trash service for almost 30 years prior to moving to burien I had WM very reasonable prices almost 20 dollars less a month for larger cans and constant service once I switched to Recology small cans awful customer service inconsistent pick up days and billing and receiving my bill on time is a joke and if you go a week out they will cut your service when I 1st lived in tukwila we had rebanco trash service but when they didn't do there jobs the city got rid of them and replaced them with waste management it's time the city of burien gets rid of Recology they our the worse company ever . read more