Axess Cleaners lost my very expensive suit jacket (for me - we're not talking a $4000 suit here or anything), which was completely new and had been worn once for two days before giving it to them. After a month of calling them repeatedly, they finally agreed to reimburse me for the cost of the suit. I'm not willing to give them 5 stars because they did lose my suit jacket, but at least they finally compensated me for it. The pants seem to have been cleaned OK. read more

My husband and I have gone to Axess for almost a year now and generally have not had too many issues. They are generally reasonable in their turn around time. However, the last time we dropped off a suit after a wedding and accidentally left a photo booth souvenir in the suit jacket. At first they stapled the top of the photo to the hanger to keep them together and make sure they weren't lost, which wasn't an issue and didn't damage the actual photo portion. But, then they stapled the receipt for the dry cleaning three more times directly on to the photo significantly damaging the photos! When we let the lady know how upsetting this was she took the photos back and ripped out the staples further damaging the photo. Lesson learned to empty out the pockets, but also how could they be so careless with someone else's memories. After reading some other cleaners putting a 20$ in an envelop and returning it to their customer...we'll be trying another shop. read more

I'm a bi-coastal guy (Boston and Mountain View); after 'testing' many local cleaners, this is hands-down the best in the area. The service is as good as, if not better, than any other cleaners. however, the difference is their customer service and that is solely due to Michael (the manager). Michael is friendly, courteous, professional, and proactive. Michael makes the difference between a good business and a great business. read more

When I relocated to the Bay area I was concerned that I wouldn't find a dry cleaner that I liked. But I have been thrilled with Mike & his team. Over the last 5 months, everything has been great. I love the delivery service (the prepay is definitely worth it) and my clothes have come back on time and done just the way I like them. And their delivery service extends far beyond Mountain View, which has also been helpful. Great service all around! read more

I came across this gem by accident. Although live in SF, I had to come down for an event in the South Bay. I usually go to my moms dry cleaners in Los Gatos but I was in a hurry, it was too far & couldn't find any that seemed legit. Thank God for Yelp! A young man by the name Michael, serviced me. I had to return to work, and didn't have time to come back so they dropped off my garments at my work which is awesome & so convenient! Definitely takes customer service to another caliber. They have extremely fair pricing even though it was last minute. Now all of this with the delivery service they gave me really made me stick around. I only wish they had a spot here in SF. Free pick up and delivery for people that may not always have access to a car is a huge thing especially in SF. I strongly suggest everyone give these guys a try!! I definitely will be coming back here when I'm in the area. I have no regrets. :) Ps please expand to SF! read more

I was very disappointed with my service with Axess Cleaners. I wanted to get my wedding gown professionally clean and preserved. And after much research and seeing all the high yelp reviews Axess received, I decided to give them a try. I dropped off my gown the last weekend of June, and I was told it will be professionally clean, preserved and deliver to my home in about 4 to 6 weeks. Believing that they will take good care of my wedding gown, I paid $250 for their platinum service based on the manager's suggestion since my gown has lots of beadings. I wrote down all my contact info on their new account card and the manager inputted my info into the computer, opened up an account for me and printed out a receipt which I saw him attached to the gown. He also wrote down my husband's last name on the tag because their gown preservation service includes a personalized message attached to the box, which I thought was a very sweet touch (it'd say something like "Congratulations to Mr. and Mrs. ___") Since the time I dropped off my gown, I've gone back to Axess 2 other times for their regular dry cleaning service under the same account with no issues. Then 2 months went by and I have not received a single phone call from them. I read from another yelp review that the client had also purchased Axess's gown preservation service received regular follow up phone calls from Axess, keeping her updated on the progress. But I never heard from Axess. I finally gave them a call to find out what's going on with my wedding gown. I left a message and received a phone call from a woman telling me that she couldn't find my gown under my account! You can only imagine how horrible that feels. A wedding gown is probably THE MOST important gown any woman would own in her lifetime, can you imagine how it'd feel to find out it's lost!!! I was beyond livid and worried that they had lost my gown. So then she tells me there is a gown that's unclaimed and had been sitting around for awhile. She said she can't be sure if it's my gown and asked me to go to the store to check it out. I was so shocked that she would ask me to drive all the way to their store just to check to see if the random gown is mine when she's not even sure herself, why would I want to waste my time, gas and effort to go their store just to check out some random dress?? Anyhow, she told me she'll figure something out and I heard back from her the next day when she decided to text message a photo of the gown that's been sitting around. It turned out it was my gown (Thank Goddess!!!). They had it delivered to me and when I received the gown, I looked at the box and the first time I saw was the personalized message, instead of a nicely typed up personalized message I'm supposed to received that I've seen samples of at their store, it was a hand written message hastily stuck on the front of the shipping box instead of under the certificate on the back of the gown box! And it had the wrong last name written on it!!! Oh I was so mad! Overall, I just had a very bad experience. To almost having my wedding gown lost and receiving such a sub-par service. I expected excellent service based on all the great reviews and for the amount of money I paid them, and I just couldn't believe how it turned out. I expected them to take wedding gown cleaning service more seriously than an ordinary piece of clothing, knowing what a special item it is; it's worn for one of the most important days of a woman's life and it has so many memories attached to it, I expected them to handle it with care and be more sensitive with it. If there's a gown that is unclaimed for awhile, shouldn't they try to look up the time of which it was submitted for cleaning and try to backtrack it to its owner? I just felt like they didn't put in enough of an effort to track down the gown and do their due diligent for the service I paid them for. read more

Very reasonable price, great service and friendly staffs! Speedy as well. Thanks Axess

Why is it so hard to find a good cleaners?? I've taken several items to Axess over the last 6 months and EVERY time there's been a problem. Either my laundered shirts weren't pressed properly, or most recently problems with dry cleaned slacks. While Axess was able to get the original stains out, on one of the slacks there was a NEW stain! Also, the pressing was pretty poor, which I showed to the employee and she agreed. So, she sent it back for a re-do. I went to pick them up and they looked exactly the same, so I left them to be re-done again. I have no faith that they will be any better. But, at least through this re-do re-do process the employee has been friendly. Speaking of stains, when I originally pointed out the stains on the slacks, and asked the employee to put some tape on the area, so the cleaners would see it, she said they don't have any tape and that she'd make a note on the order, which she did. Every other cleaners I've ever been to has used tape to identify the stains, so this didn't instill confidence at all. The sports coat I just picked up was OK, but again, the pressing was not great and there were minor wrinkles in various places. Given that they can't seem to press anything properly, I didn't want a re-do on the coat given its value, since every time an item is cleaned it breaks down a little. In addition, you know that rule that says that a business has to charge the prices it has posted? Well, they don't seem to care about that. When I dropped off my sports coat I asked the employee to confirm the price (something I learned a long time ago), and she said $9.75. When I pointed to their big pricing board, where it showed $8.95, the employee said the prices had changed. I pointed out that a business can't charge more than its posted prices, and she said she'd mention it to the manager. To their credit, they ultimately charged me $8.95, but that's beside the point. Anyone who's in business should know this rule, so if they're going to change their prices they need to change their "posted" prices. One of the reasons I tried Axess was because they were "supposedly" environmentally friendly. When I asked the employee what that meant, all she could say was they were green-certified, but beyond that she had no idea. To be fair, she was a new employee, but anymore employees should be able to answer basic questions like this. Green-certified could mean the building itself, or the cleaning process, or both. That's what I wanted to understand, particularly the process, since I'd much prefer to not be subjecting myself to the traditional caustic chemicals that are used in dry cleaning...which I know, because I worked in a dry cleaners many years ago. I won't be using Axess again. The search for a decent cleaners continues... :-( ---------------- UPDATE (Oct 2016) After reading my review here, Michael (the manager, not owner) contacted me to discuss my situation. Over a few phone conversations we discussed my complaints and he made every effort to resolve them. Although the end result is that I have a pair of slacks with a NEW stain on them (that was introduced "during" the cleaning process) that Axess cannot get out, I have upgraded this review from 1 to 4 stars given Michael's sincere efforts to address my complaints. It is very rare these days for companies to make a genuine effort to make things right, so I give Michael high marks for his efforts. NOTE: because Axess uses some kind of more environmentally-friendly cleaning process, which I very much appreciate, Michael explained that their cleaning process does have its limitations and cannot get out all stains. He said that if I can find a cleaner that still uses "perc" they may very well be able to get the stain out. I asked Michael if he knew of such a cleaner in this area, but he was not able to point me to one. read more

Very accommodating and professional firm. Incredible attention to details on alterations and quick service. Michael is more than helpful and gets the job done. I will only go to axess from now on. merci! read more

This is my first Yelp review as my experience was so poor here that people need to know to stay clear from this business. I see some positive reviews here but these people have yet to be duped by the dishonest owner, Michael. I dropped off a suit jacket three weeks in advance as I needed it cleaned in order to be a groomsman in my friend's wedding. I thought dropping it off two and a half weeks in advance would be plenty of lead time. I checked on the jacket a week after I dropped it off as they are normally pretty quick. When I went to check the status they assured me it would be done within the next couple days. Then I checked early in the week of the wedding and it still was not at the racks where my employer hangs the cleaned clothes (my company gives this schmuck a ton of business as the convenience allows Axess to be the preferred corporate dry cleaner). This is when I started to get annoyed/worried. Michael, assured he would find where it was, only after blaming a one of my colleagues for accidentally taking it home. I knew at this point it was most likely a goner. Because of how important this specific suit was to my friend's wedding, I had to go out and buy a brand new suit so I could have the matching outfit for the ceremony. He told me he would definitely find it and to give him more time. I called the next day...nothing. I then called the next day and he had no update. I did not call the day before because I had already traveled to the wedding. I wanted him to reimburse me for the 2nd suit I had to buy and have let him know this. He refuses to do so as is his defense is "THATS NOT HOW IT WORKS". I was quite annoyed with him and was considering taking him to small claims court but he lucked out because it is just not worth my time anymore. This Yelp review is the only thing I can do for retribution do as he will not reimburse me for the second I had to buy. I certainly do not take pleasure in hurting the reputation of a small business owner but I've never had such a poor experience from a service like this. He eventually found the suit and continued to place blame on an anonymous co-worker for taking it home. However what was peculiar was that the suit was in Axess and not the rack where it should have been at my employer. So...if a coworker took my suit home and put it back on the rack...why would Michael take it into their office? Seems a little suspicious to me. Now I have two of the exact same black suits. You can imagine how annoying that is. Net-net: From the other negative reviews I've read on this, Michael is a dishonest business owner. Do not work with dishonest business owners. There are plenty of other dry cleaners in Mountain View you can use. Stay clear of Axess Cleaners. read more

Great service. Staff is very polite and delivery always on time. They take care of your clothes. Strongly recommend.

I went to a party and I spilled some alcohol on my new suit I took it to Axess cleaners and they were able to fix the problem right away my suit was as good as new and the people were so friendly they even gave me a discount on the price I would highly advice my friends and family to go to Axess cleaners to take there suits and other clothes they get the job done as quickly as possible read more

I've always been careful when it comes to any review sites as I feel at times it may or may not be the true level of service or product someone gets, as its purely opinionated (positive or negative). When I came to look for a Cleaner in the area (close to my work), I noticed Axess cleaners nearby in Downtown Mountain View. BEING A PERFECTIONIST although the location was very close to my work and it looked decent and clean, I wasn't sure if these guys will be the one I want to use. So I figured it wouldn't hurt looking through some reviews. Yelp of course being the #1 resource when it comes to reviews was my stop to see and evaluate Axess for myself... Great reviews with few negatives, which made me think twice about these guys. MY SCENARIO: It was about few months ago from today and I had a wedding to attend (in 2 days), and realized that the gown I was planing on wearing not only was extremely wrinkled but it had few stain marks on the front and back of the gown. Now, what made the whole thing even worse was the rope that was nicely attached to the gown (bowed) was undone but I just couldn't fix it unless I would have considered altering the dress (rope part specifically). I called the one cleaner that a friend of mine was suggesting (in Los Altos area)., lets put it this way, NO CHANCE, as they've told me that in such short period of time its near impossible and that they can't promise to have it done on time. After few cleaners that I called, I came across Axess Cleaners (of course by chance). A young gentleman picked up the phone and answered. For one, I was so surprised with the level of customer service - very polite, very informative - and more than anything calmed me down and assured me that he will "MAKE THIS HAPPEN!" To make the super long story short, I decided to give them a try, thinking that they may be my last resort. Michael is the MAN, he took care of everything and all done in no time... basically gave me tips on the bow (rope) and to make it easier for me (due to the time crunch) he suggested covering the certain areas with beads that he could sew onto the gown. I dropped off the dress on Tuesday night, and had it back ready, altered, cleaned and pressed by Friday Morning. Was amazed! I never forgot the level of service I received at this location. But, what's quite interesting is that although I wasn't sure about using Axess, it all meant to happen and somehow I was forced into using them. However, I must say, they deserve every star I can give them. Thank you Michael & Axess P.S. I've been fully using their service for few months now after the first try. Thus far, very happy with quality, the fact that they are GREEN, affordable and convenient with their delivery system. Definitely recommend these guys. You won't be disappointed. :) read more

I used Axess Cleaners for about a year when living down in Mountain View. Michael the manager is extremely responsive on any issues and is quick to address them. read more

To anyone looking for an outstanding dry cleaning company in the bay area I'm a local business man Iv'e been conducting business in the bay area for the past 30 years. I wear suits and professional clothing daily. I have had a need for a great dry cleaner over the years and have found one. Axess Cleaners in Mountain View. I've been a faithful customer of Axess Cleaners for over ten years now for a good reason. They are a great bargain and a superior dry cleaning company. Axess Cleaners has cleaned all of my suits and my wife's finest garments with out ever missing a beat. The customer service experience and level of follow through regarding delivery concerning the customers clothing is exemplary. I only use Axess Cleaners and highly recommend them as a personal dry cleaning and tailoring service as they have provided me with excellent service from day one. Rob Iniguez 650-776-1969 read more

My first visit to Axess Cleaners was great. To try them, we had few items altered and cleaned here and both jobs were done well. Both my wife and myself are super busy, thus, we have been looking for a convenient service in the area for some time now., and none offered us the pick up and delivery service we've been looking for. Either prices were too high or they just didn't offer the service at all. After finding Axess Cleaners,. we soon realized that this service is in fact part of their VIP program and that's when we joined their program. Its a great program they have going on. Basically we Pre-Pay for our service, they not only include things such as FREE button replacement, Next Day Service, Rush Alteration jobs and etc., but also Free Pick up and Delivery service - PERFECT - . Now, what made us really happy is also the added discount. We are getting 25% off Dry Cleaning service with all these benefits added. I get all my invoices and transactions e-mailed to me and at times the manager sends me a snapshot of my account via text (very convenient). They also practice GREEN cleaning, which is really key when looking for a Dry Cleaner. I must say, I've been extremely happy with these guys, and looking forward to continue the service for many years to come. Def suggest giving them a try. read more

Certainly deserve more than 5 star,I recently moved to visit a friend in the area and while here I though to use these guys to take care of few alterations and dry cleaning ,from the first visit I felt that they know what they are doing , simply from their customer service and quality of work , I was so happy with there great service ,customer interaction and competitive pricing specially with their VIP service that comes with free pickup and drop off . Great experience :) hardly recommended read more

I am so thankful that I found this dry cleaner! I used to have my clothing dry cleaned complimentary at my place of employment. When I switched jobs, it was very difficult to find the same level of customer service and satisfaction. I am very confident in Axess and I highly recommend them! Michael is your go-to guy for all of the services provided, including pick up and drop off. He is always courteous, on-time, and my dry cleaning is promptly returned within 48-72 hours. I will not go anywhere else for my dry cleaning and neither should YOU! :) read more

I dropped off about 6 pieces of clothes, 2 of which had stains. They were returned to me with the stains still fully intact, even though I'd pointed them out to the attendant before. Great location, pretty expensive but looks like it would be worth it if you did a lot of dry cleaning and did one of their deals. read more

Michael is the most accommodating person! He cares so much about the business I thought he owns it but to my shock he doesn't! What a valuable employee to have when someone loves the business as much as the owner does! He is very professional and cares about every customer! Very pleasant experience, so pleasant that when we moved I stayed with Axess Cleaners! They always get all my stains out and my husband loves the way they clean his button down dress shirts for work! Thanks Axess and especially thanks Michael! read more

Surprised that they couldn't get simple sweat stains out of a *white* shirt. They told me the shirt was ruined. They tried their best to "clean" it, but the stains remained. I decided to try it myself with a little bit of bleach, and voila, stains are out in a few minutes. I question the competence of this cleaner. read more

After relocating to my new house and a nearby workplace., I decide to look for a new dry cleaner/laundry service. Since I live in Sunnyvale, I gave few cleaners nearby a try. I must say, the quality of cleaning wasn't bad, BUT def not up to par when it came to Customer Service. A friend of mine introduced AXESS CLEANERS to me., and so because of my friend I changed and started using their service. Right from the get-go, I was surprised with the level of customer service I received at this location. Because of it, (first impression) I thought it has to be a very expensive cleaner... shortly after I found out that in fact it's cheaper than the cleaner that's nearby my home. I believe I came across a young gentlemen working there (don't recall his name) who gave me the service., It was just great. Took his time with my items (although another customer came in right after) while handling my order, he made sure the one behind me is also acknowledged. Just from this experience I knew I chose the right place to do my Dry Cleanings. As far as their quality goes, I am so far very happy with them. They also do GREEN cleaning, which means no harsh chemicals that may be bad for the environment. Quite recently, I decided to also join their exclusive program that came with discounts as well as free pick up and drop offs. I have yet to experience any cleaner that is as good and professional as these guys... Def a well deserved 5 star establishment. read more

This is my first time try dry clean and this place offers great service. I am trying to dry clean my wedding dress which is made of a special delicate fabric. This place has special manager Michael to handle wedding gown and he is professional. He called me the second day after I dropped my dress and discuss about which process is best for my dress. He is always patient to my questions and concerns. The dry clean process is less than one week and they informs me immediately after it's done. It was very pleasant experience working with them! read more

We had a bad experience at Axess. After reading all the great reviews, we had really high expectations. Well first, my husband called 15mn before closure to ask if he could come quickly. The owner (very nice) said yes no problem. He arrived 1mn before closure. No one bothered opening him. The owner wasn't there and the workers did not care. OK - after the owner called to apologize, we decided to try the place anyway and come back. I mean, let's face it, this would happened in most places and it was very nice from the owner to care. My husband dropped some shirts on a Monday and was told to come Thursday morning to pick it up = 3 days!!! When he came Thursday morning - our shirts were not ready. He had to come back a second time in the evening. As if we have all the time to come back and forth to the place. This is really bad service. To finish, one the shirts is now missing a button (!) - this never happened before. In addition, the skirts were hold on a regular hanger using pins while ruining the material. Conclusion: the worse experience we had in the SV out of 3 dry cleaners read more

I am happy with the service of Michael & his team. Need to check the prices, but you surely get what you pay for!

Talk about outstanding service Michael will pick up and deliver clothes to your home free of charge. The first time I went in I needed my suites cleaned by Sunday and it was late Friday. Axess was the only place I called that said they could make it happen. Not only did they have everything ready by Sun but it was delivered to my home. They also fixed several loose buttons free of charge I knew because they put a little note on each button. Since I moved here from the east coast a year ago Ive been taking my clothes to different cleaners but now I found my spot this is what I was looking for great service all around. Thank you Michael read more

I am hooked. Axess Cleaners won my trust with one load and I'm not going anywhere else. I am committed to trekking here all the way from my work, simply because they are courteous, diligent, and do a great job. I began searching for a new dry cleaner that not only provided safe, environmentally friendly cleaning but at the same time was convenient and trustworthy. Most importantly, I can trust them with my garments which is a bigger deal than I thought, but after multiple bad experience elsewhere from the cleaners losing my items, to mishandling them, to simply not even keeping their promises (and trust me I am an easy going guy when it really comes down to it). Many times, especially with my old dry cleaner (up in San Francisco), my shirts would not get cleaned properly and/or just returned back to me without even making an effort. When I would ask them why they always had a reason, BUT they never cared to inform me ahead of time of any issues so that I could prepare and maybe even get new attire together for the occasion. With Axess Cleaners on the other hand, they get back to me anytime there is an issue with my clothes or if they require more time to process my orders. Simply put, my stuff always comes back spotless and well pressed. Stains are gone, and even if not, I can be sure that no one else could put in the effort that they've put in to clean it in the first place. Now that I've used them for a bit. I'm thinking I might try out their Pick up and drop off service. I can only imagine how much more convenient and easy it would get. Absolutely recommend using these guys. You should definitely at least give them a shot to see for yourself how they stack up against your current cleaners. read more

Found Axess after having gone through maybe 3 other dry cleaners, and I've gone back thrice. The first time, I brought in a shirt that I thought I had irreparably damaged because I didn't realize it was dry clean only and tossed it into the wash. The material is part silk. Let's just say an...unsavory white stain was splashed across the front and no amount of washing (still didn't dry clean) after got rid of it. I don't know if it's Axess or dry cleaning, but that stain is now gone. Based on that alone I've gone back twice more. All of my clothes come back nice, clean, and pressed - from scarves to dresses to suits to cosplay made out of delicately embroidered fabric from China. Considering the previous dry cleaners returned my clothes with strange stains, melted buttons, and unsavory smells, I might just make Axess my primary dry cleaner's for the quality and the customer service (a lady and a gentleman, both of whom were very nice to me). Four stars because my scarves didn't feel as smooth but they were nice and clean (I may have used them as a mouth guard when I fell ill during the terrible flu season this year) so I'll take it. read more

I took in my wedding dress to get preserved. Michael was very responsive and didn't try to sell me on services I did not need. Very happy with the results! read more

The last two times I had my clothes dry cleaned they came back with stains. The first time this happened, the stains appeared on two garments that were not there when I dropped them off. The second time this happened, I sent some clothes to the dry cleaner because I had stains that I wanted removed, but this did not happen. The people here are nice, but with the clothes not getting properly cleaned and the high prices, I would skip this place. read more

This review is for the company policy and not the manager .who has given good service . When we signed up with them for pickup and drop service , the only reason to select them was they mentioned if we move to San Jose , Santa Clara they would still provide the service . They say the same in their Yelp ad. After using this service for 2 years and being happy with them in sunnyvale it is unfortunate that their professionalism does not exist anymore . When we signed up they clearly mentioned that they cover San Jose and Santa Clara . Now that we moved to our Santa Clara address and that too a few steps from the expressway , they are refusing to provide service mentioning it is out of their route . It is extremely disappointing that they do this to their loyal customers . read more

I've been a customer of axess cleaners for over 6 months and I've always been impressed with the quality of their service and the ease of using them. Nothing, for me beats a cleaner that is CLEAN, reasonably priced (never go to cheap cleaners - neither too expensive) and most importantly - especially for me - one that offers delivery service. I've experienced many before but I've yet to find one that is all of the above. At times too expensive and I know it shouldn't be that expensive, or if on the cheaper side, my clothes always had issues - odor, smell, stain mark or unreliable. After trying them out for few times, I started to really enjoy going there. Then met more of their friendly staff and eventually the manager, who's super friendly and VERY Helpful. On many occasions, I've seen him going above and beyond to make sure he addresses issues and solves it. Moreover, I have noticed a significant improvement in their process from when I first started - this to me is key as it shows they are constantly improving, and updating their system and process. I highly recommend going to them and trying their service, and Im personally grateful to have found them. P.S. Parking at times gets difficult, so I park quick right in front of the store - its a private lot so it works fine (quick in and out) and inquire about their delivery service - I sometimes use it for my work. - very easy. read more

I am not a "Yelper" but at times I review products/businesses if they are bellow par or just amazing. I came across Axess Cleaners after I was doing some research for a nearby Dry Cleaner/Laundry place. Of course needed one to be able to do the job right away as I was going to a trip out of town. Axess Cleaners review on Yelp really made me excited about the place, and so I figured I would give them a try. Dropped off few dresses, blouses and jackets. I was also smart enough to take advantage of their Yelp Deal currently going on too. My total came to a little over the amount that I had purchased, but I basically had $10 savings with the Yelp Deal! The place is not very close to my residence but close enough to make me drive to them if I have to. Conveniently located in the Downtown Mountain View area. Had minor issue with the Parking Lot as they don't have much space available there, but managed to find a spot. The place looks really nice and modern, not like the typical Dry Cleanings I expected. Customer service and the overall first impression was superb. Really polite and took their time. I also noticed I was there during the rush-hour, but the guy there really acknowledged each customers and helped everyone accordingly. MAIN reason for leaving this review: I tend to leave cash and other valuable items in my pockets sometimes and I forget about them. Well, this happened to me again, and this is the FIRST TIME I've ever gotten a call from any Cleaner about this. They are really honest and ethical. The manager (I believe Michael) reached out to me to let me know I had left $35 in cash inside the pocket of my jacket. He gave me few options to either deposit the money in my account for future use or hold it until I pick up in person. I've never had this happen to me before, and now have full trust in these guys. Their work was also great and fast. I had all my garments cleaned in no time and they even offered to Deliver it to my apartment. I definitely suggest Axess Cleaners to friends and family.They area nice, very friendly and do an amazing job at a reasonable rate. :) read more

Only went once, the location and people are perfectly nice. Took a little longer for a wash and fold (just over 48 hours), still not bad, but the cost was really quite a bit more. I paid $68 for what I weighed as a 20 lbs bag of folded clothing when I got home, nearly double the quoted $1.95/lb, so I guess either hidden fees or mistakes when weighing. read more

Great local dry cleaners. It's not too busy and the owner personally takes care of you. The prices are fair and you can't beat a convenient location right off of Castro. read more

Michael, the Manager of Axess Cleaners, is flat out amazing. He will go above and beyond just dry-cleaning, laundry (although in that regard, this place is amazing too). I came here because I work a few doors down, and laundry had become this major time-suckage in my week. I needed a solution, and Axess came through - if you are at all within the vicinity, they will come pick up and drop off your cleaning and laundry. And they will come to your workplace! Extra bonus. Oh, and it's really affordable - I had looked all over the Peninsula/South Bay for a place that didn't get terrible reviews, and could pick up and drop off my laundry (why is this so difficult to find?). Go for one of their VIP services - it'll take care of your laundry headaches. But beyond these services, Michael is the true superstar. I lost my job shortly after I started coming here, and he went out of his way to help me out, in any way he possibly could. I can't say enough about how wonderful he has been, and how lucky Axess is to have him managing the place. read more

I'm really happy with Axess Cleaners as they have done good job on my Indian saree and suit. I was skeptical about their service as it as my first time with them but I'm really happy with their service and would definitely recommend them. read more

Fast, easy, and in the heart of downtown! They have reasonable prices and even offer delivery, so convenient!

Traveling for work can be tough and a lot of stress, but when it comes down to getting ready and having my outfits in pristine condition I can depend on axess. I've tried quite a few different cleaners all throughout the Bay Area/east bay and no one has done a phenomenal job like axess cleaners. I recently had a visit in San Jose for a work meeting. Flying in from Dallas on a Monday with a meeting first thing the following afternoon; I dropped off my favorite dress and a few blouses before they closed and let them know it was urgent and I needed my dress and tops by morning. Not only did they do this for me and on time but they called me informing me on the status of my items I had dropped off. The staff is absolutely wonderful and EXTREAMLY knowledgable!!! I recommend them to everyone I know. You won't ever be disappointed by going here. read more

I give Axess cleaners 5 stars for providing the best customer service! they are in a great location and do an excellent job of dry cleaning. It is really convenienent for me as they have the keys to my apartment complex, and do pick up/drop off service. Michael the store manager is awesome ....he is professional, pays great attention to customer satisfaction and goes over and beyond always. Michael is proactive and sends an email if he notices something may be wrong with the clothing item ....we discuss pros & cons and suggestions before proceeding with the job. I have great confidence that my clothes will be taken care of. Thank you Axess cleaners....it's been a great experience .... read more