I have had many moves in my life--including an international move from Asia to the US,…read morelong-distance moves between Los Angeles, Chicago, and Seattle, and several local apartment moves. Not once have I had a bad moving experience--until I hired D11 Moving Company. This was by far the most unprofessional and frustrating move I have ever experienced.
1. Completely Incompetent Crew
The main mover, Devyan, showed up with two assistants who looked like high school or college students. They were inexperienced, untrained, and essentially useless. Instead of efficiently handling the move, Devyan treated it like a teaching session--asking them what should be moved, correcting them when they guessed wrong, and explaining how it should be done. That might be fine in a training setting, but not when paying customers are on the clock. My fiancé even had to step in multiple times to move furniture and load the truck himself because these "assistants" stood around watching (see photos attached- my fiance is the one in the blue tshirt). What's the point of paying movers if we end up doing the work ourselves?
To make matters worse, this wasn't a complex job. We live in a 700 sq ft one-bedroom apartment, and all of our belongings were already packed. All they had to do was load. Yet somehow, with three people, it still took them more than three hours just to move things out. Completely unacceptable.
2. Poor Planning + Zero Care for Belongings
We had two U-Haul boxes, and Devyan kept repeating that all of our belongings would fit. Realistically, they should have--but because of his lack of planning and failure to organize how things should go in, they struggled. Instead of problem-solving, they started cramming and shoving items in just to make them fit. At one point, one of the assistants shoved our coat rack into the box and nervously said, "it didn't break." Unfortunately, much of our stuff did break or get damaged:
-Scratches on our coffee table and dining chair
-Scratches and dents on our TV stand
-Our vinyl record stand shelf door completely broken off
-Multiple cracked dishes
-Damage to our coat rack
In all my moves, I've never had so many items ruined--until D11.
3. Unprofessional and Careless with Keys
To top it off, Devyan accidentally took our apartment key fob with him. We called him within one minute of driving away--he was still visible on the road. Instead of simply stopping so we could grab it, he kept driving. Later, he refused to return it, telling us we'd need to spend $40 each way on an Uber to pick it up from him because he didn't have the time or gas to come back. What could have been solved in seconds turned into unnecessary stress and showed how little they cared about their customers.
Final Note
Looking at other reviews, it's clear this isn't a one-time issue. Devyan seems to regularly hire inexperienced teenagers for these one-off jobs, sending them out with no training and no ability to actually handle a move. Combine that with how long they take, how carelessly they handle belongings, and how unprofessional they are overall, and you've got a disaster waiting to happen.
If you value your belongings, your time, and your sanity, do yourself a favor and stay far away from this company.
