With a long road trip ahead of us for the weekend wedding of my daughter in West Virginia, I needed…read morea vehicle that could carry my three grandchildren, all the items we had to bring and, of course me reliable My brother loaned me his Rogue (BTW, it drives amazing). Anyhow, to my dismay the rear seatbelts would not work. The retractor was locked. I was only two miles from John Sisson and on a time crunch, I drove straight to the service entrance and asked for help. The first man came out (I didn't get his name) and without hesitation, tried to help. When he knew he couldn't fix them, he sent out another tech. Enter Sean. If I owned a Nissan, and I had car trouble, I would personally ask for Sean. He was polite and diligent. Not to mention, even though he was young, I think he had a bit of the old school 'everything can be fixed' approach. When he thought the belts were broken, he still didn't give up. His perseverance paid off and I know it had to hurt his hand squeezing it into the plastic cover. I was so grateful for Sean and for fixing both those seatbelts. And you want to know what also touched me positively. Not one tech told me to sign in, they were eager to help and to me, that spells top notch service all the way around. Thank you John Sisson Service department, I will tell people about you.

I was just trying to buy a used car for my son and they had the closest to what he was looking for…read more Then I was told that if I wanted that car I had to pay for the lojack and some kind of interior protection that was already on the car. I should have walked away. I cannot recommend this dealership.

Only purchase a car here if you are looking to buy a brand new lemon. Drove over 2 hours to…read morepurchase a 2024 Miata with 10 miles on it. We paid cash. Didn't even make it home and had warning lights come on saying their is a brake issue and do not drive it. Had it towed to our local Mazda dealership because we obviously could not drive it back to PA. Been sitting at our local dealership for over a week with no end in sight. Bud Baer refused to take the car back, and refused to even compensate us for our issues. Jen the sales manager is a complete joke and the manager Greg is even a bigger clown. They got our money and gave us a big "f#@k you". Don't believe their ads stating how they are a family dealership and take care of their customers. They don't care about anything but getting the sale. Avoid this dealership and any other ones they own. Their poor reviews speak for themselves.

After spending $1,800 a few weeks ago in the service department, a new problem arose. The coolant…read morereservoir had a slight crack and I lost all fluid, and car overheated. After contacting service, the parts department ordered a part. I noticed it didn't look like the one in my car, so it turned out the reservoir for a 4 cylinder 2.5L was discontinued. This is in a 2019 Buick Lacrosse, only 6 years old! Budd Baer wanted $300 for a $30 used part and an additional $180 to install (it's a few minute job). I was able to find one myself and had another garage install. So I paid a total of $60 for part and installation versus $480 plus, from the dealership I bought the car from. Please be aware if you have this same car, this part is not available from GM or any aftermarket company. You have to find a used one or basically junk your car. I couldn't afford to do that. Thanks Budd Baer!

I called and spoke with Mike and made a simple request - a picture of the engine bay. (Only had 5…read morepictures on the website). Nothing special, simple picture and was told to "watch the website for when all of the pictures are uploaded". Really???? The vehicle was in their detail shop or out for detail (don't know) and that was the reason for his response. And he said "I forget all the time, so it's best to just keep checking the website". Huh.... Really??? Here's an option, maybe ask the detail person to take a picture with their phone and then you can send it to me. The speed of light is 186k mps/per second which is the speed the picture would travel down/across a fiber network (minus network limitations). Pretty quick, provides quality customer service and easy too. Oh well, not to worry. I've been a salesman all my life and in my 60's now and I can assure you I will not be "checking your website" for updates.

So far I've bought two vehicles from these guys, Mike has been a great salesman…read more Mike and the team have been honest both times and helped me get what I need. The vehicles they offer are clean, well maintained and good value. I'm thankful to have found these guys and work with them. Thanks Mike and team!

We purchased a car here a little over a year ago and knew then that we would deal with them over…read moreand over again. Today, we just bought a second car and we couldn't be happier! Our salesman, Glen Evans, is AMAZING. The finance man, John, is a miracle worker! Everyone we came in contact with was friendly and such a joy! I don't ever want to buy a car anywhere else..... Unless Glen goes elsewhere because I will go where he is! Thank you so much, everyone!!!

This was the shop selected from our insurance company after we had a collision with a deer which…read morewas primarily hood damage and it took them over a month to get my SUV repair it went past my rental agreement, which had to come out of my pocket and then as soon as I got it back, the oil light was flashing and we brought it back the next day to be told that they didn't have wrenches an OBD2 scanner. meanwhile, they somehow use something to scan my car to see what was wrong with it !? odd... all they seem to want to do is get me out of the door without fixing repairing or offering any services to me.

I would never buy a vehicle from here again. The staff are confused and have no idea what is going…read moreon. They lost my floor mats, "forgot" to detail my car, and took 17 days to repaint my hood when I was told it would take 2-3. UPDATE: several weeks have gone by however the manager Kevin was very professional and was able to get my car detailed, found my floor mats, and made me feel much better by turning this experience around! If you go to buy a vehicle here, I would recommend making sure a manager is involved so you get the best service!

Started last October 21,2025 when we bought a 2016 Ford Explorer with 72,445 miles from Washington…read moreFord.   This vehicle was extra because of Blue Advantage/Blue Certified tag inspection that the dealership did on it.   We then purchased a 4,000 dollar premium warranty on the vehicle since of course it was used and already 9 years old.   Fast forward to our first inspection, we told the vehicle to Washington Ford, that was due by 9-30-2026 with 81,598 miles on it.   It was picked up on 9-29-2026. So 11 months after the purchase and 9,153 miles later I receive a call from my service rep. Jacob Verbanec letting me know that in order for my vehicle to pass inspection it needed new exhaust pipes.   At first I thought ok this must have either been covered under the Blue Certification or at the very least the 4,000 dollar warranty I purchased but Jacob informed me that it was not covered by either because it was considered rust and corrosion.    Of course I was not happy and Jacob said let me see what I can do.   It was getting later in the day but he called and told me his Used Car Manager Patrick McIntyre had offered 500 dollars off so that would bring my total bill to a little less than 900 dollars.   Sounds like a good deal to most but remember I spent a ton on warranties for this vehicle.   At that time I agreed and told him to go ahead and fix it but could I talk to Patrick to see if I could possible get more of a monetary assistant.   Jacob told me the vehicle wouldn't be ready till the next day as the parts would be in early Wednesday the 30th so I said ok.   Patrick McIntyre and I talked and he explained that giving me 500 off was the best he could do.   I asked if there was anyone else I could talk to and he told me yes, the General Manager Jeff Schafrer.   Unfortunately this is where the story takes a nose dive.   My conversation with Jeff was nothing like with Jacob or Patrick.   Jeff was instantly defensive and arrogant, showed me absolutely no compassion for the fact that I never in a million years dreamed after all the warranties on this vehicle that in a short 11 months and 9,153 miles this vehicle would even need new exhausts.   I was sitting in traffic and thought whey should I take this from him so I became more like him in the way I spoke back.  He decided that I was nothing but ungrateful and started to threaten to remove the 500 dollars that Patrick had agreed to give me off and at which time I ok'd the repairs on my vehicle.   As he was making me feel belittled and worthless, I absolutely shot back at him and the fact that I had placed my trust and money in the dealership when I purchased the vehicle only for this to happen.   By the end of the conversation after countless times him telling me how ungrateful I was and threatening to remove the 500 dollars off, I answered that there was nothing I could do if he did that.   Later that day Jacob my service advisor contacted me only to tell me that my repair was now 500 dollars more, which again remember I never agreed to at that price.

Beware Buyers - the Audi SQ5 3.0 T engine issues continue…read more The 2021 car is great, but the engines are not built for good past 50,000 miles. And hey - when a dealership tells you, "oh the check engine light is only a problem, if it blinks" - beware, that is code for "Maybe she'll believe us and we will get her and her car past the 50,000 warranty miles..." Not appropriate - but a lesson learned - my bad for trusting them - it will not happen again.

I would give them less than one star if it were an option. This is the most unethical dealership…read moreI've ever dealt with. They are absolutely horrible. I tried to buy a car that they had listed on their website. I offered Zach at the dealership the full asking price. They gave me the runaround for a week and then told me it that they had found a buyer willing to pay more for the vehicle and sold it. I highly recommend that you don't do business with them if you can help it!!!

Had an excellent sales experience with this dealer. They were as helpful and transparent as they…read morecould be, and we got a fair price for the CX-30 we purchased.

When looking for a car, Budd Baer was unwilling to negotiate price at all (even $100). Went…read moreelsewhere and got my Mazda for MSRP. Later on, I was rear ended and the local body shop sent my car to Budd Baer for a lift gate control module and backup camera replacement. My vehicle was there for 5 months waiting for the module on back order. I can understand this. What is interesting is the body shop couldn't get ahold of the service department or get a call back. When they finally picked up the phone, it turns out the part was at the shop and my vehicle was at the shop, but the part was NOT in my vehicle at the shop. They forgot the car was in their lot until I called them. Put the part in and went to pick up my car, but they didn't replace the backup camera and blamed the body shop. Regardless of what actually happened between the body shop and service department (because these groups seem to always blame each other), the vehicle was there for 6 months and was never put into reverse? They had to move the vehicle to pull it into the shop and determine it needed the lift gate module. My main request was for the camera to be fixed in the first place. The manager, Brandon, did well by me and got me into a loaner car while they took an additional week to put in the camera. I want to give a fair review, so this is based on pricing (when purchasing a vehicle), time, quality, communication, and experience.

Washington Hyundai made the whole car-buying process shockingly simple, like "why wasn't it always…read morethis easy?" simple. From start to finish, the team was friendly, patient, and dialed in. Brian, the GM, set the tone right away, straightforward, no nonsense, and genuinely focused on helping. Joe, my salesman, was incredible to work with. He listened, didn't push, and actually helped me land on the right vehicle instead of the most expensive one. And Deshaun in Finance made the paperwork part painless (which almost feels illegal, finance is never supposed to be that smooth). No pressure. No games. No hours-long back-and-forth. Just honest people doing their jobs really well. If every dealership operated the way Washington Hyundai does, car buying wouldn't have the bad reputation it does. I'll definitely be back, and I'm sending friends their way, too.

These people will bleed you dry just for the fun of it. They are the human equivalent of a leech…read more At 100k miles our 2018 elentra needed all timing components replaced. April,at 140k miles, needed the exact same parts replaced and MORE. They refused to give us a loaner so on top of the 3.5 k for the first repair and the 4.5 for the second repair, we had to pay 1k for a rental at enterprise. When we asked why they won't give us a loaner they said "it was for money reasons". 3 days after we finally got our car back it DIED. It was towed back to Hyundai dealership and they said it was a parts manufacturer problem" the pin is gone from the camshafts". Even then they refused to give us a loaner until they KNEW for certain that the problem wasn't our fault. Now October and our car once again DIED while driving. We have it towed again to Hyundai and again, they couldn't give a single care about their customers. Charged us $180 for DIAGNOSTICS. Wanted 1.5k for a starter and new battery. The people who work there, corporate, and the owners are by far the WORST customer service workers I have ever witnessed in 28 years of life. Save your time, and THOUSANDS of dollars for somewhere that actually values their customers and does quality work. We ONLY took our car there because no mechanic would touch the engine with a 10 ft pole. I now understand completely why.

BJ wasn't able to help me but he referred me to some one who could help. I recommend BJs mobile…read moremaintenance to anyone needing help

He got back with me quickly to let me know that he does not service this area. I appreciated that…read moreas I've left several other mechanics messages and many don't even bother to reply. Thank you.